Servei De Salut De Les Illes Balears

What Servei De Salut De Les Illes Balears does

Servei de Salut de les Illes Balears (IB-SALUT) is the public healthcare service organization of the Government of the Balearic Islands (Govern de les Illes Balears), operating under the Conselleria de Salut i Consum with statutory responsibility for delivering universal healthcare to residents of Mallorca, Menorca, Eivissa, and Formentera. The organization runs a regional network comprising 58 health centers, 105 basic health units, 10 hospitals (including the university hospitals Son Espases and Son Llàtzer), mental health, rehabilitation, and emergency facilities, plus the SAMU 061 urgent-care service — collectively employing 10,000+ staff and serving 1,223,046 health card holders.

The digital infrastructure underpinning this network includes the EspaiSalut patient portal for appointment booking and clinical information access, the Targeta Sanit\u00e0ria Individual (TSI) physical health card and its virtual counterpart (TSV), the Hist\u00f2ria de Salut Electr\u00f2nica electronic health record interoperable with Spain's National Health System, the EU-Patient Summary (EUPS) for cross-border data exchange, the INFOSALUT CONNECTA telephone service, and a transparency portal publishing waiting-list data. IB-SALUT holds ENS (Esquema Nacional de Seguridad) certification for information security compliance. In 2026, IB-SALUT announced a partnership with Kyndryl and the University of Liverpool's Civic Health Innovation Labs to advance responsible AI adoption via governance frameworks and policy-as-code tooling.

IB-SALUT is funded entirely through public budget allocations from the regional government; services are provided free at the point of use and no commercial pricing model applies. The organization has no external shareholders, investors, or revenue from third-party payers. Strategic direction is set through multi-year public plans including the Pla Estrat\u00e8gic d'Atenci\u00f3 Prim\u00e0ria 2022-2026 and the Pla d'Humanitzaci\u00f3 2022-2027.

Name

Servei De Salut De Les Illes Balears

Legal name

Servei de Salut de les Illes Balears

Website

https://ibsalut.es

Company type

Public

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

IB-SALUT is the public healthcare service of the Balearic Islands, operating 10 hospitals, 58 health centers, and digital tools (EspaiSalut, TSI health card, EU-Patient Summary) to deliver universal healthcare to 1.2 million residents under the Government of the Balearic Islands.

Ownership category

akta.pro rank

Product category

Public Healthcare Services

NAICS

General Medical and Surgical Hospitals (6221), General Medical and Surgical Hospitals (622110)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Integrated Delivery Networks (IDNs) & Multi-Hospital Systems (HLAFAAAC)

akta.pro secondary industries

Hospital-Based Emergency Departments (EDs) (HLAFADAA), Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Public healthcare services
• Hospital network management
• Primary care services
• Digital health portal
• Universal health coverage

Headquarters

HQ city

Palma De Mallorca

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Distribution channels4 records

Marketing channels4 records

Core offering

Servei de Salut de les Illes Balears (IB-SALUT) is the public healthcare service organization of the Balearic Islands government that delivers universal healthcare services—including primary care, specialized care, emergency services, mental health, and pharmaceutical benefits—to residents across Mallorca, Menorca, Eivissa, and Formentera through a network of hospitals, health centers, and digital health platforms. The organization operates 10 hospitals, 58 health centers, 105 basic health units, and SAMU 061 emergency services, supported by digital tools including the EspaiSalut patient portal, virtual health card, electronic health records, and the EU-Patient Summary cross-border data exchange system.

Product overview

IB-SALUT operates as a comprehensive public healthcare service platform for the Balearic Islands, providing a unified ecosystem of digital services. The core offerings include the EspaiSalut patient portal, the Targeta Sanitària Individual (TSI) physical and virtual health cards, the INFOSALUT CONNECTA telephone service, appointment scheduling (Cita Previa), and digital clinical history systems including the EU-Patient Summary (EUPS) for cross-border health data exchange. The organization also maintains transparency portals for waiting lists and administrative services.

Differentiator

Problem solved

Functional benefit

Brands

• EspaiSalut: Patient portal providing access to appointments, clinical information, and healthcare services
• INFOSALUT CONNECTA
• Targeta Sanitària Individual (TSI)

Products and services

• EspaiSalut Patient Portal

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• KyndrylcoreStrategic or Co-development Partner · 5 March 2026IB-SALUT partnered with Kyndryl to advance responsible AI adoption in healthcare. This partnership is part of Kyndryl's Healthcare Readiness Report initiative, focusing on scaling AI safely in healthcare organizations. The collaboration aims to implement AI governance frameworks and 'policy as code' capabilities to help convert regulatory requirements into machine-readable policies for governing AI workflows.

Scale indicators7 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Servicio Madrileño de Salud (SERMAS): SERMAS is the Madrid region's public health service, operating hospitals, primary care centers, and the SUMMA 112 emergency service. Comparable as a Spanish autonomous community public health service provider with a similar integrated multi-hospital structure and digital patient portal (Cita Sanitaria Madrid).
• Servicio Aragonés de Salud (SALUD): Aragon's public health service operating hospitals, primary care, and emergency services across a dispersed region. Comparable to IB-SALUT as a Spanish autonomous community public health provider with multi-territory service delivery challenges analogous to island geography.
• Servei Català de la Salut (CatSalut): CatSalut is the public health service of Catalonia, providing universal coverage through a network of hospitals, primary care centers, and emergency services funded by the Generalitat de Catalunya. Directly comparable as a Spanish autonomous community health service with the same statutory structure and integrated delivery model as IB-SALUT, just at larger scale.
• Servei Valencià de Salut: The Valencian Community's public health service, operating hospitals, primary care, and emergency services. Comparable to IB-SALUT as a Spanish autonomous community health service provider with similar digital infrastructure (Cita Prèvia, SIP card) and integrated delivery network structure.
• Osakidetza (Servicio Vasco de Salud): Osakidetza is the Basque Country's public health service, operating an integrated network of hospitals, primary care, and mental health services. Comparable as a Spanish autonomous community provider with strong digital infrastructure (Osakidetza app, Biscay Health Card) and a comparable integrated delivery network structure.
• Servicio Andaluz de Salud (SAS): SAS is the public health service of Andalusia, the largest autonomous community health system in Spain by population served. Operates hospitals, primary care, and emergency services across a geographically dispersed region — directly comparable to IB-SALUT's multi-territory delivery model and shared digital infrastructure (e.g., ClicSalud+, Diraya).
• Servizo Galego de Saúde (SERGAS): SERGAS is the public health service of Galicia, providing universal coverage through hospitals, primary care centers, and emergency services across a geographically dispersed (and partly island-influenced) territory. Comparable as a Spanish autonomous community provider with similar integrated care model and digital tools (É-Saúde, Telea).
• Servicio Navarro de Salud-Osasunbidea: Navarre's public health service providing universal coverage through a hospital network and primary care centers. Comparable as a Spanish autonomous community health service with similar integrated structure, though smaller scale than IB-SALUT.

Regional players

• NHS Scotland (NHS Scotland Health Boards): NHS Scotland operates 14 territorial health boards providing integrated public healthcare across a geographically dispersed (island-inclusive) territory. Comparable to IB-SALUT as a regional public health service with integrated delivery model, island geography challenges, and digital citizen services (NHS inform, Patient Portal), though operating in a different national system.

Others

• Consorci Sanitari Integral / Sistema Sanitari Integral d'Utilització Pública de Catalunya (SISCAT): SISCAT is the network of public-utilization healthcare providers in Catalonia that complement CatSalut. Adjacent and thematically related to IB-SALUT as a public-sector integrated delivery ecosystem, though structured as a provider network rather than a single regional health authority. Useful reference for public-private healthcare integration models.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/servei-de-salut-de-les-illes-balears

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

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