What St Johns County does

St. Johns County is a public county government entity headquartered at 500 San Sebastian View in St. Augustine, Florida, serving a population of 306,841 across incorporated and unincorporated areas. The county delivers essential public services through multiple departments, including the Utility Department (water and sewer), Building Department (permitting and inspections), Solid Waste Division, Animal Control, Parks and Recreation, Emergency Management, GIS, and Growth Management. Operating revenue is generated through property taxes, recurring water/sewer service fees to 117,000+ residential units, weekly solid waste collection fees, building permit fees (currently under a 30% reduction), impact fees on new development, and tourist development tax. The county holds top-tier credit ratings (Moody's Aa1, S&P AAA) on its utility revenue bonds, reflecting financial strength consistent with its capital program.

The county's core technology stack is a multi-channel digital services platform comprising the SJC Connect mobile application (built on CitySourced) for public-property service requests with real-time tracking, the PRIDE system for private-property code enforcement, the iMap GIS application integrating parcel, zoning, evacuation, and school attendance data, an Online Building Permits System supporting mechanical, electrical, plumbing, and irrigation permits, and a Development Tracker for rezoning and special use permit activity. Utility billing is processed via Invoice Cloud, and procurement is migrating from DemandStar to Workday Strategic Sourcing. Communication channels span GovTV broadcasts, multiple podcast series, a 12-week SJC 101 Citizens Academy, e-newsletters, and a broad social media footprint. Key recent capital projects include the $191.8 million State Road 207 Water Reclamation Facility (May 2026), a $1.6 million Plantation Water Treatment Plant improvement (June 2026), and the $41 million County Road 2209 segment (2026), with strategic direction set by the first-ever SJC Strategic Plan launched in 2024 and the updated 2025 Comprehensive Plan.

Name

St Johns County

Legal name

St. Johns County

Website

https://sjcfl.us

Company type

Public

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

St. Johns County is a Florida county government serving 306,841 residents with utilities, solid waste, permitting, emergency management, and parks services, supported by GIS-based digital platforms including SJC Connect, PRIDE, iMap, and online permitting.

Ownership category

akta.pro rank

Product category

Local Government Public Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)

SIC

Services-Facilities Support Management Services (8744), Sanitary Services (4950), Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Municipal Contract Collection & Franchise Operations (BPALAAAH), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD)

Keywords

• Local government services
• Public utilities
• Building permits
• Solid waste management
• Emergency management

Headquarters

HQ city

St. Augustine

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Property Tax Revenue: Primary funding source for county operations, collected through property assessments
2. Utility Services (Water/Sewer): Monthly billing for water and sewer services to residential and commercial customers. Includes new service charges ($30), deposits, and usage-based billing
3. Building Permits and Fees: Fees for building permits, plan reviews, inspections, contractor licensing, and development review. Currently with 30% reduction in effect
4. Solid Waste Collection Fees: Weekly curbside garbage, recycling, and yard debris collection services for over 117,000 residential units
5. Impact Fees and Development Charges: Fees charged for new development to fund infrastructure and public services
6. Tourist Development Tax: Tax revenue from tourist and visitor activities supporting economic development and beach projects

Pricing tiers

Distribution channels5 records

Marketing channels15 records

Core offering

St. Johns County is a county government entity that delivers essential public services to 306,841 residents including water and sewer utilities, building permitting and inspections, solid waste collection (weekly curbside service to 117,000+ residential units), emergency management, animal control, parks and recreation, code enforcement, and coastal management. Revenue is generated through property taxes, utility fees, building permit fees, impact fees, tourist development taxes, and solid waste collection charges. The county operates through department offices, online portals, mobile applications, and physical service centers across unincorporated St. Johns County, Florida.

Product overview

St. Johns County government operates a multi-channel digital services platform offering resident-facing applications, regulatory systems, and informational services. The core digital infrastructure includes the SJC Connect mobile app for public service requests and PRIDE for private property/code enforcement concerns. Supporting systems include the iMap GIS application, Development Tracker for permit monitoring, and Online Building Permits System for construction activity oversight. Utility services encompass water/sewer management with online billing through Invoice Cloud. The county maintains a comprehensive communications network through GovTV broadcasts, multiple podcast series (County Conversations, Behind The SJCenes, SJC Report, Stewardship Series), and various e-newsletters. Planning and regulatory services include the Land Development Code, Comprehensive Plan, and Development Review Manual covering 42 procedural sections. Infrastructure management is supported by the Solid Waste Management system serving 117,000+ residential units.

Differentiator

Problem solved

Functional benefit

Products and services

• Water and Sewer Utility Services Monthly water and sewer service to residential and commercial customers, including new service applications ($30 charge), deposits, usage-based billing, and reclaimed water services. Backed by Moody's Aa1 and S&P AAA revenue bond ratings, with the State Road 207 Water Reclamation Facility ($191.8 million) representing the largest capital project in county history.
• Building Permits and Inspection Services 24/7 online permitting platform for mechanical, electrical, plumbing, and irrigation permits, including contractor licensing verification, permit status tracking, inspection scheduling, plan review status, and fee calculation. Currently operating with a 30% reduction on general building permit fees. Serves contractors, developers, and property owners.
• Solid Waste Collection and Disposal Weekly curbside garbage, recycling, and yard debris collection service to over 117,000 residential units. Includes two transfer stations (Tillman Ridge in Elkton and Stratton Rd in St. Augustine), household hazardous waste disposal, electronics recycling, large item pickup, and commercial waste disposal at $67.26 per ton.
• iMap GIS Interactive Mapping Application Interactive GIS mapping application allowing users to search for addresses, parcel numbers, parks, schools, and fire stations; view property information; and toggle layers including Commissioner Districts, Evacuation Zones, School Attendance Zones, Future Land Use, ZIP Codes, Zoning, and current and historical aerial imagery.
• SJC Connect Mobile Service Request App Mobile application for residents and visitors to submit service requests for public property concerns including Beach Services, drainage issues, Parks and Recreation, roadway complaints, and utility service issues. Built on CitySourced platform with location-based reporting, photo uploads, real-time status updates, and unique tracking numbers.
• PRIDE Code Enforcement Reporting System Online system for residents to report code violations, building department issues, and private property concerns including animal control issues, turtle lighting, abandoned vehicles, docks/boat ramps, overgrown lots, and building code violations on private property.
• Development Tracker Interactive Map Interactive map showing rezoning applications, special use permits, and development activity across the county. Features color-coded dots indicating permits requiring hearings versus ready-to-build status, providing transparency on land development activity.
• Animal Control and Pet Center Services Animal control services and pet adoption through the Pet Center facility at 130 North Stratton Road, St. Augustine. Includes lost and found pet services, licensing, and adoption programs.
• GovTV Government Television Broadcasting Government television broadcasting of local Board of County Commissioners meetings, public service announcements, special programs, the Florida Channel, and bulletin board announcements related to local events and issues of public interest.
• Coastal Management and Beach Services Coastal storm risk management and beach services including the South Ponte Vedra & Vilano Beach CSRM Project and St. Augustine Beach Shore Protection Project in partnership with the US Army Corps of Engineers. Includes beach driving permits and access management for visitors and residents.

Quantifiable outcome

• Serving 306,841 residents with essential government services
• +3 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

14 partnerships are on record, tiered minor and core.

• AdventHealth Treaty Oaks ERminorOthers · 14 July 2026New medical facility opening supported by the Board of County Commissioners. County officials participated in opening ceremonies for this healthcare facility serving the community.
• United States Army Corps of Engineers (USACE)coreStrategic or Co-development PartnerCollaborative coastal storm risk management partnership on 50-year beach nourishment projects. USACE partners with the county on the South Ponte Vedra & Vilano Beach CSRM Project extending from Ocean Villas at Serenata Beach to Nease Beachfront Park, and the St. Augustine Beach Shore Protection Project extending from 4,000 feet north of Pope Road in Anastasia State Park to Ocean Hammock Park.
• Florida Department of Environmental Protection (FDEP)coreStrategic or Co-development PartnerFDEP grant-funded Adaptation Plan for developing strategies to protect public assets including roadways, facilities, and utilities from coastal impacts. The county is developing adaptation strategies for public assets as part of this grant-funded initiative.
• St. Johns County Clerk of CourtscoreOthersConstitutional officer providing official records, board agendas and minutes, and county code of ordinances through the Clerk's office website
• St. Johns County Property AppraisercoreOthersConstitutional officer providing property information needed for permit applications including Parcel ID numbers
• St. Johns County Sheriff's OfficecoreOthersConstitutional officer providing public safety services, integrated with Alert St. Johns emergency notification system
• City of St. AugustinecoreStrategic or Co-development PartnerMunicipal partnership integrated with Alert St. Johns emergency notification system and emergency management coordination. Board meetings are held in coordination with municipal boundaries.
• City of St. Augustine BeachcoreStrategic or Co-development PartnerMunicipal partnership integrated with Alert St. Johns emergency notification system. Beach access points coordinated between county and city boundaries.
• Florida Department of TransportationcoreStrategic or Co-development PartnerState agency partnership for transportation projects including SR 16 Phase 2 receiving $1 million in state appropriations and SR 207 Water Reclamation Facility access roads
• St. Johns River Water Management DistrictcoreStrategic or Co-development PartnerRegional water management partnership issuing Phase III Extreme Water Shortage Declaration affecting county utility operations and water restrictions
• National Society Daughters of the American Revolution (NSDAR)minorOthersCommunity partnership with Maria Jefferson Chapter for historic preservation events including the 250th Birthday of America ceremony at St. Augustine National Cemetery
• Florida Small Business Development CenterminorChannel Partner/ Reseller/ DistributorSmall business development resources and support services offered through the county's Business and Development section to assist entrepreneurs and business owners
• St. Augustine & St. Johns County Board of REALTORSminorOthersPartnership with real estate professionals for economic development and strategic planning engagement. County Administrator speaks at REALTOR events.
• St. Johns County Cultural Events, Inc.minorStrategic or Co-development Partner501(c)(3) nonprofit operating as private partner to county through Public-Private Partnership since 2023, operating Ponte Vedra Concert Hall. Recognized internationally with Mondo-Dr Awards nomination alongside Sydney Opera House.

Scale indicators11 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Flagler County: Neighboring Florida coastal county of similar size offering the same core services (utilities via Flagler Beach water, permitting, solid waste, beaches); highly comparable in service mix, coastal exposure, and reliance on tourism/development revenue.
• Clay County, Florida: Neighboring Northeast Florida county with comparable governmental service delivery (utilities, permitting, solid waste, public works); similar governance structure under Florida law and overlapping constituent demographics.
• Leon County, Florida: Florida county of comparable population (~300k residents) delivering the same municipal service portfolio under the same state regulatory framework; useful peer for budget structure and digital service delivery maturity comparisons.
• Seminole County, Florida: Mid-sized Florida county with parallel services (utilities, permitting, solid waste, parks, emergency management); high-growth profile and AAA-rated utility peers make it a natural operating benchmark for SJC.
• Alachua County: Florida county of comparable population scale (~280k residents) delivering the same suite of municipal services including GRU-style utilities, permitting, solid waste, and parks; useful benchmark for per-capita service delivery metrics.
• Volusia County: Mid-sized Florida coastal county with overlapping service portfolio including water/sewer, building permits, solid waste, beach services, and parks; similar population scale and Atlantic coastline exposure to SJC.

Broad incumbents

• Brevard County: Larger Florida coastal county operating utilities, building permits, solid waste, beaches, and parks on a similar service model; comparable in coastal exposure, tourism dependence, and capital intensity of water/wastewater infrastructure.
• Orange County, Florida: Much larger Central Florida county with mature utilities, permitting, solid waste, and convention/tourism tax infrastructure; provides a scale-up benchmark for what St. Johns County's tourism economy and utility operations could evolve into.
• Duval County (Jacksonville): Larger Florida county government in the same Northeast Florida region providing comparable services (utilities, permitting, solid waste, public works); directly comparable operating model and digital service delivery approach, with overlapping labor market.
• Hillsborough County, Florida: Large Florida county operating the same service mix (utilities, permitting, solid waste, parks, emergency management); useful reference for capital program scale, bond ratings, and digital service delivery at a larger population base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/StJohnsCounty
• YouTubeyoutube.com/channel/UCiXAyAm_P2h6Tf-8JLOOU0g
• Facebookfacebook.com/SJCFL
• LinkedInlinkedin.com/company/st-johns-county-florida
• Instagraminstagram.com/st.johnscounty

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about St Johns County