Systemwerk Gmbh & Co. Kg

What Systemwerk Gmbh & Co. Kg does

Systemwerk GmbH & Co. KG is a German managed service provider (MSP) based in Ludwigsburg (Baden-Württemberg) and Landau in der Pfalz (Rhineland-Palatinate), headquartered as a GmbH & Co. KG and employing 11 staff. The company was founded in 2012 by Dennis Lohmann, paused operations from 2014 to 2020, and was restructured as a GmbH & Co. KG with Daniel Wagner as co-managing partner. Systemwerk provides cloud telephony, IT security, managed IT services, and IT strategy consulting with a focus on small and medium-sized businesses in Germany, supplemented by enterprise engagements requiring complex call center or unified communications configurations.

The company's core technology stack is built on 3CX telephony systems (Small Business and Enterprise editions), which are offered as cloud-hosted or self-hosted solutions, with Microsoft Teams integration via Direct Routing. Systemwerk has developed proprietary software including conbri (a CRM integration layer connecting 3CX and Microsoft Teams with CRM databases, offering omnichannel features such as live chat, WhatsApp, and Facebook Messenger), SBC as a Service (cloud-based Session Border Controller at €5/line/month), and sysvoice Cloud PBX. Supporting services include SIP Trunk, Microsoft 365 Cloud Backup, endpoint protection, firewall solutions, and IT security consulting. All data is hosted on German servers with DSGVO (GDPR) compliance.

The business model combines recurring subscription revenue (managed services, cloud telephony per-line/per-user fees, SBCaaS, Microsoft 365 backup) with project-based consulting engagements, including BAFA-funded (Federal Office for Economic Affairs) corporate consulting. Pricing is predominantly quote-based, with the SBCaaS published starting rate as the only transparent benchmark. Go-to-market is sales-led and consultative, leveraging direct sales from two offices, website contact forms, and referrals through 3CX and Microsoft partnerships. Customer segments are segmented horizontally, with SMB as the primary tier and enterprise accounts requiring advanced call center or integration capabilities as secondary. The company is founder-owned with no external investors or funding rounds.

Name

Systemwerk Gmbh & Co. Kg

Legal name

systemwerk GmbH & Co. KG

Website

https://systemwerk.de

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

Systemwerk GmbH & Co. KG is a German managed service provider based in Ludwigsburg and Landau in der Pfalz, offering cloud telephony (3CX), Microsoft Teams integration, IT security, managed services, and BAFA-funded IT consulting to German SMB and enterprise clients.

Ownership category

akta.pro rank

Product category

Managed IT and Cloud Telephony Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Custom Computer Programming Services (541511)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Collaboration & Productivity Platforms (M365/Google Workspace, Email, Chat/Meetings) (BPAEAIAD), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

Keywords

• Cloud telephony services
• Managed IT services
• Microsoft Teams integration
• IT security consulting
• Unified communications

Headquarters

HQ city

Ludwigsburg-eglosheim

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Recurring managed services revenue from comprehensive IT infrastructure management including backup management, Microsoft 365 backup, firewall solutions, endpoint protection, and SaaS services. Services are scalable and tailored to customer needs.
2. Cloud Telephony Services: Subscription-based cloud telephony including 3CX hosted solutions, Sysvoice Cloud PBX, and SIP Trunk services. Revenue generated from per-line/per-user monthly fees.
3. IT Consulting Services: Consulting services for digital transformation, IT security, and process optimization. Includes BAFA-funded corporate consulting. Revenue generated through project-based consulting engagements.
4. Software Licensing (conbri): Revenue from proprietary conbri CRM integration software, which connects communication systems with CRM databases.
5. Hardware Sales: Sales of telecommunications hardware including phones and related equipment, as well as firewall and endpoint protection hardware.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Systemwerk GmbH & Co. KG sells and delivers cloud telephony (3CX PBX, sysvoice Cloud PBX, SIP Trunk, SBC as a Service), Microsoft Teams Direct Routing integration, managed IT services (Microsoft 365 backup, firewall, endpoint protection), and BAFA-funded IT/business consulting to small and medium-sized businesses in Germany. Its proprietary conbri product integrates communication systems (3CX, Microsoft Teams) with CRM databases and offers omnichannel features (call queues, live chat, Facebook Messenger, WhatsApp). Services are delivered as recurring subscriptions, project-based consulting, and managed offerings from offices in Ludwigsburg and Landau in der Pfalz.

Product overview

Systemwerk GmbH & Co. KG offers a unified communications and IT services portfolio centered on 3CX (cloud/on-premise phone systems) and conbri (proprietary CRM with Omnichannel capabilities). Their product ecosystem includes SIP Trunk, SBCaaS, and Rufmanager as communication add-ons, plus Microsoft Teams integration via Direct Routing. IT services encompass Microsoft 365 Cloud Backup, Endpoint Protection, Firewall solutions, and Managed Services. Consulting services include BAFA-funded business consulting and IT security advisory. The company operates from offices in Ludwigsburg and Landau in der Pfalz, serving as a managed service provider for digital transformation and telecommunications.

Differentiator

Problem solved

Functional benefit

Brands

• conbri: CRM eigenentwicklung that integrates communication systems such as Microsoft Teams and 3CX seamlessly into a CRM, offering omnichannel functions including call queues, website live chat, Facebook Messenger, and WhatsApp integration.
• Sysvoice Cloud PBX
• SBC as a Service

Products and services

• 3CX Telefonanlage Cloud-based or on-premise business phone system (PBX) offering voice/video calling, web conferencing, live chat, and contact center functionality. Available as Small Business Edition (self-managed) or Enterprise Edition (with optional Systemwerk hosting, updates, backups, and support). For German SMBs and enterprises.
• conbri Proprietary CRM integration platform that integrates communication systems (Microsoft Teams, 3CX) seamlessly into a CRM. Features include call queues, live chat, Facebook Messenger, WhatsApp integration, status synchronization, and database connectivity via API/ODBC. For businesses seeking unified omnichannel communication.
• sysvoice Cloud PBX Cloud-based phone system offering flexible, cost-efficient business communication with location-independent work, scalability, CRM integration, and GDPR-compliant data storage in German data centers. For German SMBs needing DSGVO-compliant telephony.
• SIP Trunk Flexible SIP trunk service for business communication providing seamless integration with Microsoft Teams (via SBCaaS), nomadic use support, fraud protection, and IP whitelisting. For businesses seeking cost-effective telephony connectivity.
• Microsoft Teams Integration Integration service connecting Microsoft Teams with 3CX phone system via Direct Routing (SBCaaS). Enables Teams users to make/receive calls through 3CX, with SSO, calendar sync, contact sync, and Click2Call from the Microsoft 365 interface. For organizations seeking unified Teams-based communications.
• SBC as a Service (SBCaaS) Software-based Session Border Controller delivered as a service in the cloud, starting at €5 per line/month. Connects various endpoints (phone systems, SIP providers, phones, Microsoft Teams) and enables Teams Direct Routing. For businesses needing flexible cloud telephony connectivity.
• Rufmanager Call management service offering comprehensive call routing, automatic call distribution, announcements, and duty roster management. Accessed via web login. For organizations needing centralized call routing and duty roster management.
• Microsoft 365 Cloud Backup Automated backup service for Microsoft 365 data (emails, files, calendars) with automatic daily backups, one-click recovery, unlimited storage, and protection against deletion, ransomware, and hardware failures. For businesses relying on Microsoft 365.
• Endpoint Protection Security service protecting laptops, smartphones, and tablets from viruses, malware, ransomware, and phishing. Includes real-time monitoring, automatic updates, central management dashboard, and mobile device encryption. For businesses needing endpoint security.
• Firewall-Lösungen Network security solutions providing protection against unauthorized access and cyberattacks. Features real-time traffic monitoring, automatic threat defense, VPN integration for remote access, and detailed network traffic reports. For businesses needing perimeter security.
• IT-Service / Managed Services Managed IT services including comprehensive backup management, Microsoft 365 backup, firewall technologies, SaaS services, endpoint protection, and 24/7 support. Scalable solutions for business protection. For businesses lacking in-house IT operations.
• Unternehmensberatung (BAFA-Beratung) Business and IT consulting services, including BAFA-funded business consulting for process optimization, IT security improvement, and digital strategy development. Offered with government subsidies through the BAFA program. For German SMBs eligible for BAFA subsidies.
• IT Security Beratung IT security consulting including risk analysis, implementation of security technologies, and employee training. Focused on protecting businesses from cyberattacks and data loss. For SMBs needing security advisory services.
• Support Services Technical support including remote maintenance via TeamViewer, ticket system for issue tracking, and round-the-clock availability for rapid problem resolution. For customers of Systemwerk's telephony and IT services.

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• 3CXcoreTechnology or IntegrationTechnology partnership with 3CX, a leading provider of open Standards unified communications software. Systemwerk offers 3CX phone systems in both Small Business and Enterprise editions, with options for hosted or self-hosted deployment. 3CX integration with Microsoft Teams enables seamless communication between platforms.
• MicrosoftcoreTechnology or IntegrationPartnership with Microsoft enabling Teams integration, Microsoft 365 backup services, and Teams Direct Routing capabilities. Systemwerk helps customers optimize Microsoft 365 usage and provides integration between Teams and 3CX phone systems.

Scale indicators2 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• NFON AG: Listed German cloud PBX and UCaaS provider offering cloud telephony to SMBs and enterprises across Europe. Closely comparable product set (hosted PBX, SIP trunking, Teams integration) and overlapping SMB target customer base in Germany.
• Sipgate GmbH: German VoIP and cloud telephony provider with SMB and prosumer focus. Competes directly on SIP trunking, hosted PBX, and Teams Direct Routing integration use cases in Germany.
• fonial GmbH: German cloud telephony provider focused on SMBs, offering cloud PBX, SIP trunking and Teams integration. Direct overlap with Systemwerk's telephony stack and target segment.
• STARFACE GmbH: German manufacturer of cloud and on-premise UC/phone systems serving SMBs and mid-market. Comparable hosted PBX and UCC product offering to Systemwerk's 3CX portfolio.
• Placetel (by Sipgate): German cloud telephony/Cloud PBX provider aimed at SMBs, offering hosted PBX, SIP trunking and Teams integration. Direct overlap with Systemwerk's 3CX-based and Microsoft Teams integration services.

Broad incumbents

• Deutsche Telekom AG: Incumbent German telecom operator offering a broad portfolio including cloud PBX (DeutschlandLAN), SIP trunking and IT services. Overlaps with Systemwerk's cloud telephony and managed IT services but serves a much broader enterprise base.
• 1&1 Versatel (United Internet): Major German telecom and SIP trunking provider serving SMBs and enterprises. Broadly comparable SIP trunk and cloud telephony offerings, but as part of a much larger portfolio than Systemwerk.
• Vodafone Germany: Large German telecom operator offering unified communications, SIP trunking and managed IT services to enterprise and SMB customers. Competes across most of Systemwerk's portfolio as a broad incumbent.

Emerging players

• 8x8, Inc. Global UCaaS/CCaaS provider offering cloud telephony, Teams integration and contact center features. Comparable product capabilities, but operates at a much larger scale and primarily targets enterprise/mid-market.

Regional players

• peoplefone GmbH: European VoIP/cloud telephony provider with strong DACH presence. Comparable cloud PBX and SIP trunking product set, primarily competing in regional markets where Systemwerk operates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/systemwerk-gmbh-co-kg

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Systemwerk Gmbh & Co. Kg