TENANCY DEPOSIT PROTECTION LIMITED

What TENANCY DEPOSIT PROTECTION LIMITED does

TENANCY DEPOSIT PROTECTION LIMITED operates as TDS Group, a UK not-for-profit and one of three government-backed tenancy deposit protection schemes serving England and Wales, with related operations in Scotland (via sister charity SafeDeposits Scotland Charitable Trust) and Northern Ireland (via wholly-owned TDS Northern Ireland). Its legal entity, The Dispute Service Limited, was established in 2007 and is registered in England and Wales (company number 4851694) with its registered office in Hemel Hempstead. The core product is the TDS Tenancy Deposit Scheme, which safeguards tenant deposits and provides free dispute resolution at the end of tenancies; revenue is generated through subscription-style fees charged to landlords and letting agents on a recurring (annual) basis under a statutory mandate.

The group's product portfolio has expanded beyond deposit protection into adjacent resolution and tenant-guidance services. The Tenancy Redress Service (rebranded in 2024 from TDS Resolution and now open to all landlords) provides free mid-tenancy mediation. The My Housing Issue Gateway, developed with JUSTICE through the TDS Charitable Foundation, is an interactive signposting and diagnostic tool for tenants navigating housing issues including disrepair. The TDS Charitable Foundation also funds research (Voice of the Tenant/Landlord surveys, annual Statistical Briefings) and tenant-education partnerships, notably with Crisis on the Renters' Rights Act. Technology delivery is via self-service web platforms, a customer contact team, and partnerships with housing-advice organisations; no AI/ML capabilities, APIs, or mobile apps are evidenced.

Commercially, TDS is a privately held not-for-profit with no disclosed parent company, external investors, or M&A activity. Its go-to-market is sales-led and regulatory-driven: landlords are legally required to use an approved scheme, so acquisition is largely a function of statutory compliance, supplemented by direct outreach to letting agents and digital channels. Customer concentration is low, spread across a long tail of private landlords, professional letting agents, and private and social housing tenants. The organisation holds ISO 10002 (BSI), Great Place to Work certification (76% employee endorsement in November 2025), Living Wage Foundation accreditation, and CST Totem and ESTAS recognitions.

Name

TENANCY DEPOSIT PROTECTION LIMITED

Legal name

The Dispute Service Limited

Website

https://tdsgroup.uk

Company type

Private

Operating status

Operating

Short description

TENANCY DEPOSIT PROTECTION LIMITED (TDS Group) is a UK not-for-profit and one of three government-backed tenancy deposit protection schemes, providing deposit protection and free dispute resolution to private landlords, letting agents, and tenants across England, Wales, Scotland, and Northern Ireland.

Ownership category

akta.pro rank

Product category

Tenancy Deposit Protection Services

NAICS

Trusts, Estates, and Agency Accounts (52592)

SIC

Surety Insurance (6351)

akta.pro primary industry

Real Estate Payoff & Lien Release Services (BPAJAOAI)

Keywords

• Tenancy deposit protection
• Dispute resolution services
• Renters housing redress
• Mid-tenancy mediation
• Private rental sector compliance

Headquarters

HQ city

Hemel Hempstead

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Tenancy Deposit Protection Services: TDS operates as one of three government-backed tenancy deposit protection schemes in England and Wales. The scheme provides deposit protection services to landlords and letting agents as mandated by law. Revenue is generated through fees charged to landlords and agents for deposit protection services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

TDS Group operates one of three government-backed tenancy deposit protection schemes in England and Wales, safeguarding tenant deposits and providing free dispute resolution at the end of tenancies. Its portfolio extends to the Tenancy Redress Service (free mid-tenancy mediation for landlords and tenants), the My Housing Issue Gateway (an interactive tenant signposting tool), and annual Statistical Briefings on the UK private rented sector, all delivered through an online platform and customer contact team.

Product overview

TDS Group operates as a unified platform offering government-backed tenancy deposit protection and associated dispute resolution services across the UK. The core offering consists of the TDS Tenancy Deposit Scheme for deposit protection, complemented by the Tenancy Redress Service (formerly TDS Resolution) for free mid-tenancy mediation and dispute resolution. Additional services include the My Housing Issue Gateway for tenant guidance and Statistical Briefing reports for industry research. The portfolio is unified under The Dispute Service Limited, serving landlords, tenants, and letting agents across England, Wales, and Northern Ireland.

Differentiator

Problem solved

Functional benefit

Brands

• Tenancy Redress Service: Free mid-tenancy mediation service helping landlords and tenants resolve disputes quickly and amicably. Previously known as TDS Resolution.

Products and services

• TDS Tenancy Deposit Scheme Government-backed tenancy deposit protection service that safeguards deposits for rental properties throughout England and Wales, providing free dispute resolution when disagreements arise at the end of tenancies.
• Tenancy Redress Service Free independent mediation service (formerly TDS Resolution) that provides mid-tenancy dispute resolution to help landlords and tenants resolve issues quickly and amicably without going to court.
• My Housing Issue Gateway Interactive online signposting and diagnostic tool that guides renters through the housing redress system and points them to the most appropriate route for their specific housing issue, with updated content for Renters' Rights Act implementation.

Quantifiable outcome

• 88% of tenants who informed their landlord about repair issues had the issue fully or partly addressed
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Housing RightscoreStrategic or Co-development PartnerHousing Rights is Northern Ireland's leading independent provider of specialist housing advice. TDS Northern Ireland partners with Housing Rights to provide bursaries for accredited training, grants to organizations like Simon Community and SmartMove, and joint research on affordability and standards in Northern Ireland's private rented sector.
• JUSTICEcoreStrategic or Co-development PartnerTDS Charitable Foundation partnered with JUSTICE to develop the My Housing Issue Gateway, an interactive signposting and diagnostic tool that reflects recommendations in JUSTICE's Solving Housing Disputes report. The Gateway helps tenants understand their rights and find appropriate resolution routes.
• CrisiscoreStrategic or Co-development PartnerTDS Charitable Foundation has teamed up with Crisis to develop a renters guide to the Renters' Rights Act, including PDFs and video explainers showing what the changes mean in practice. The partnership aims to help tenants understand their options and use their new protections.
• SafeDeposits Scotland Charitable TrustcoreStrategic or Co-development PartnerSafeDeposits Scotland Charitable Trust is TDS's sister charity, releasing the Voice of the Tenant and Voice of the Landlord surveys for Scotland. TDS compares findings with their research from England across key themes including affordability, supply and demand, knowledge of the law, and energy efficiency.
• Simon CommunityminorGTM or Marketing PartnerTDS Northern Ireland provides grants to Simon Community as part of efforts to help low-income households secure and sustain private tenancies by funding deposits and expanding advice services.
• SmartMoveminorGTM or Marketing PartnerTDS Northern Ireland provides grants to SmartMove to help low-income households secure private tenancies by funding deposits and expanding advice services.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Deposit Protection Service (DPS): The Deposit Protection Service is one of the three government-authorised tenancy deposit protection schemes in England and Wales, offering custodial deposit protection and free dispute resolution. Direct competitor with near-identical service model and customer base (landlords, letting agents, tenants).
• SafeDeposits Scotland: SafeDeposits Scotland is a government-approved tenancy deposit protection scheme operating in Scotland, and operates as a sister charity to TDS Group. Directly comparable service offering (deposit protection + dispute resolution) in the Scottish market.
• MyDeposits: MyDeposits is one of the three government-authorised tenancy deposit protection schemes in England and Wales, providing both insured and custodial deposit protection and dispute resolution services. Direct competitor with overlapping products and customer segments.

Others

• Propertymark: Propertymark is the UK's leading professional body for property agents, including letting agents. Not a competitor but a closely related industry stakeholder whose members are TDS's primary enterprise customers (letting agents managing deposits).
• Shelter: Shelter is a major UK housing charity providing advice, advocacy, and support to people in housing need. Indirect adjacency as a tenant-advocacy and policy-influence stakeholder in the same UK PRS ecosystem as TDS.
• RICS (Royal Institution of Chartered Surveyors): RICS is the global professional body for chartered surveyors and property professionals. Adjacent industry stakeholder that sets standards across the UK property sector relevant to TDS's landlord, letting agent, and tenant stakeholder ecosystem.
• Citizens Advice: Citizens Advice provides free housing advice to tenants, including guidance on deposits and disputes. While not a direct competitor, it is a complementary advice service whose data and policy work overlaps with TDS Charitable Foundation's tenant-education initiatives.
• Housing Ombudsman Service: The Housing Ombudsman Service investigates complaints about social housing providers in England. Adjacent in function (housing dispute resolution) but operates in the social rather than private rented sector.

Emerging players

• The Property Ombudsman: The Property Ombudsman provides independent dispute resolution between property agents and consumers in the UK. Comparable as a property-sector ADR/ombudsman scheme but covers a broader range of property transactions rather than specialising in deposit disputes.
• Property Redress Scheme: Property Redress Scheme is an authorised property redress provider offering consumer redress for letting agents and property professionals. Comparable in dispute-resolution/adjudication function for the UK PRS, though focused on letting-agent complaints rather than tenancy deposit disputes.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/tenancydeposits

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TENANCY DEPOSIT PROTECTION LIMITED