Butler At Your Service Inc.

What Butler At Your Service Inc. does

Butler At Your Service Inc., operating as HelloButler, is a Greater Vancouver-based integrated property services platform founded in 2016 that bundles four service lines — property security, insurance brokerage, repair and maintenance, and property management — into a single customer-facing offering accessible through an iOS/Android mobile app, a Chinese-language VIP portal, and phone support in English, Mandarin, and Cantonese. The platform combines third-party security hardware (Honeywell, DSC, Alula, Uniview, Sensenet, Acera) with two proprietary AI-powered products, the AI Fire Sniffer and the Water Damage Detection System, both feeding a 24/7 professionally staffed monitoring center. A network of 200+ licensed, WCB-covered technicians fulfills maintenance and emergency response jobs, and the company's 2022 acquisition of AA Property Management Ltd. (a 28-year Vancouver property management firm) added strata and multi-unit management capability, complemented by an August 2022 strategic partnership with Paul Davis for 7x24 emergency repair and restoration.

HelloButler's revenue mechanics span annual memberships ($158/year, $98 early bird) that include four free emergency response services and bundle discounts; recurring monthly security monitoring fees; transaction-based commissions on technician-dispatched maintenance work; and insurance brokerage commissions distributed through carrier partners including InsuranceBC, Cansure, BFL Canada, and HUB International. Primary customer segments are individual homeowners and strata corporations in Greater Vancouver, with a defensible niche position in the Chinese-Canadian community serviced through WeChat and Xiaohongshu. The company reports 20,000+ customer families served and 50,000+ orders completed since inception, operates from a single Burnaby headquarters (4405 Canada Way), and remains privately held with no disclosed institutional funding, no parent company, and no public financial reporting.

Name

Butler At Your Service Inc.

Legal name

Butler At Your Service Inc.

Website

https://hellobutler.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Butler At Your Service Inc. (HelloButler) is a Greater Vancouver integrated property services platform offering AI-powered security, insurance brokerage, maintenance, and property management to residential homeowners, strata corporations, and the Chinese-Canadian community via a mobile app and bilingual support.

Ownership category

akta.pro rank

Product category

Integrated Property Services

NAICS

Services to Buildings and Dwellings (5617), Insurance Agencies and Brokerages (52421), Security Guards and Patrol Services (561612)

SIC

Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370), Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Multi-Family & Property Management Access Solutions (Common Area & Unit Access) (HSAHAEAE)

akta.pro secondary industries

Amenity & Vendor Coordination (Catering, Dry Cleaning, Repairs Scheduling) (BPABAEAJ), Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ)

Keywords

• Home security monitoring
• Property management services
• Insurance brokerage
• Home maintenance services
• Smart home automation

Headquarters

HQ city

Burnaby

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Membership Subscriptions: Annual subscription membership providing access to emergency response services, security monitoring discounts, insurance benefits, and preferential rates on maintenance services. Basic membership priced at $152.25/year including GST, with early bird pricing at $98/year.
2. Technician Commission: Commission-based revenue model where HelloButler collects a fee from technicians every time a technician is paid by a customer for trades-related services arranged through the platform.
3. Service Fees: Fees collected for maintenance and repair services including plumbing, electrical, appliance repair, painting, and other home services. Technicians are licensed and WCB covered.
4. Security System Services: Monthly fees for security alarm system monitoring and professional 24/7 monitoring services. Security service fee discount of 10% for members.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Butler At Your Service Inc. (operating as HelloButler) operates a multi-property services platform that integrates four service lines for Greater Vancouver residents: AI-powered property security with 24/7 professional monitoring, property and commercial insurance brokerage, licensed home repair and maintenance services, and strata/individual property management. Customers access services through a unified mobile application and an annual membership program that bundles emergency response, security monitoring discounts, insurance discounts, and preferential maintenance rates.

Product overview

HelloButler is a multi-property services platform operated by Butler At Your Service Inc. that integrates four core service lines under one unified platform: Property Security (AI-powered IoT security with 24/7 professional monitoring, burglary/fire/water leakage protection, and up to 25% insurance savings), Insurance (residential, commercial, automobile, tenant, and travel insurance brokerage), Butler Home Maintenance (licensed repair and maintenance services across plumbing, electrical, HVAC, appliances, and more), and Property Management (tenant management, maintenance, and financial reporting for strata and individual property owners). The platform is accessible through a customer mobile app (iOS/Android), a membership program ($158/year, with early bird pricing at $98/year), a VIP maintenance management portal, and dedicated appliance repair and insurance enrollment sub-brands. Sub-brands include the HelloButler Appliance Service Inc. subsidiary for kitchen and laundry appliance repairs. The platform connects customers with certified technicians and integrates with third-party security hardware including Honeywell panels, DSC panels, Alula, and Uniview cameras.

Differentiator

Problem solved

Functional benefit

Products and services

• HelloButler Property Security AI-powered and IoT-driven property security system offering 24/7 professional monitoring, burglary/fire/water leakage detection, integrated smart cameras, doorbells, and mobile app control. Qualifies customers for up to 25% insurance savings.
• HelloButler Insurance Property and commercial insurance brokerage service covering residential, commercial, automobile, tenant, and travel insurance, coordinated with the security platform for premium discounts.
• Butler Home Maintenance Year-round home maintenance and repair services covering plumbing, electrical, HVAC, appliance repair, painting, cleaning, and garden works, delivered by licensed, WCB-covered technicians.
• HelloButler Property Management Professional property management service handling tenant management, property maintenance, and financial reporting for individual homeowners and strata corporations, delivered in partnership with AA Property Management and CityBase.
• HelloButler Membership Annual membership program priced at $158/year (early bird $98/year) offering 4 free emergency response services, 24/7 service availability, security alarm system discount, home insurance discount, and merchant discounts.
• HelloButler Customer App Mobile application for iOS and Android enabling customers to access membership benefits, book services, manage security systems, receive real-time alerts, view live camera feeds, and communicate with technicians.
• HelloButler Appliance Service Dedicated appliance repair service covering kitchen and laundry appliances (oven, cooktop, dishwasher, refrigerator, washer, dryer), delivered by certified technicians with 90-day parts warranty.

Quantifiable outcome

• Up to 25% savings on home insurance with security system
• +3 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability7 records

Feature4 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Paul DaviscoreStrategic or Co-development Partner · 11 August 2022Strategic partnership announced August 11, 2022 for 7x24 hour emergency repair services. Paul Davis brings over 370 franchises across North America with expertise in emergency restoration, reconstruction and remodeling services.
• AA Property ManagementcoreStrategic or Co-development PartnerAA Property Management Ltd., operating in Vancouver for 28 years, was wholly acquired by HelloButler in 2022, expanding HelloButler's presence in property management services.
• CityBasecoreStrategic or Co-development PartnerProperty management partner providing forms and documents services, collaborating on property management solutions for Greater Vancouver clients.
• InsuranceBC (InsureBC Underwriting)minorChannel Partner/ Reseller/ DistributorInsurance partner providing home and property insurance products through HelloButler's platform.
• CansureminorChannel Partner/ Reseller/ DistributorInsurance partner providing various insurance products distributed through HelloButler's service platform.
• BFL CanadaminorChannel Partner/ Reseller/ DistributorInsurance partner providing commercial and personal insurance solutions.
• HUB InternationalminorChannel Partner/ Reseller/ DistributorGlobal insurance broker providing property and casualty insurance solutions through the HelloButler platform.
• Vanak PropertiesminorChannel Partner/ Reseller/ DistributorProperty development company partner using HelloButler services for property security and maintenance.
• UrbanOne BuildersminorChannel Partner/ Reseller/ DistributorConstruction and development partner using HelloButler services for new property projects.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Square One Insurance Services: Canadian direct-to-consumer home and tenant insurance provider operating in British Columbia and other provinces. Comparable as a regional insurance distribution peer aligned with HelloButler's insurance brokerage vertical, primarily serving the same BC homeowner base.

Direct peers

• SimpliSafe: DIY-install home security company offering professional 24/7 monitoring across burglary, fire, and water leakage with a unified mobile app. Directly comparable to HelloButler's bundled IoT-driven security product on the technology and subscription basis.
• Vivint Smart Home: US-based smart home security provider combining professionally monitored alarm systems, smart home automation, and integrated mobile app control on subscription. Comparable to HelloButler's AI Fire Sniffer and Water Damage Detection systems in integrating loss-prevention sensors into a unified subscription platform.
• Frontpoint Home Security: Customer-friendly home security company offering professionally monitored alarm systems with smart home integration and mobile app control. Comparable as a peer in the same integrated smart-home-security + subscription-monitoring niche HelloButler targets.
• TELUS SmartHome Security: TELUS's consumer smart home security offering bundles professionally monitored alarm systems, smart home controls, and 24/7 monitoring in Canada. It is the closest large-scale Canadian competitor to HelloButler's property security vertical, with overlapping bundled home services strategy.

Broad incumbents

• ADT: Established North American home security leader offering professionally monitored alarm systems and smart home integrations at national scale. Comparable as a broad incumbent in the property security category HelloButler serves, though ADT does not bundle insurance brokerage, property management, or maintenance into a single offering.
• FirstService Residential: Large North American residential property management company serving strata corporations and condo communities. Directly comparable as a broad incumbent in the property management vertical of HelloButler's offering, with much greater geographic scale.

Emerging players

• Wyze: Consumer smart home hardware and monitoring brand offering low-cost cameras, sensors, and security services with mobile app control. Comparable as an emerging player in the budget smart-home security niche that intersects with HelloButler's IoT-driven monitoring product.
• Bodewell Home Watch & Maintenance: Canadian home maintenance and concierge provider bundling recurring home check-ups and repair services for homeowners. Comparable as an emerging player in the bundled home services space, though focused specifically on maintenance rather than the full four-service integration HelloButler delivers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/c/HelloButler
• Facebookfacebook.com/Hellobutler-883331091874301/?ref=pages_you_manage
• LinkedInlinkedin.com/company/hellobutler

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Butler At Your Service Inc.