Tauranga Community Housing Trust

What Tauranga Community Housing Trust does

Tauranga Community Housing Trust (TCHT) is a charitable trust and registered Community Housing Provider (CHP) founded in 2003 and headquartered at 40 Second Avenue, Tauranga, in New Zealand's Bay of Plenty region. The organization delivers community and social housing, transitional housing, tenancy management, and wraparound support services for people with serious housing need, including older people aged 55+, people with significant disabilities (served via Lifemark 3 accessible units), mental health service users (via the Friendly Landlord Programme partnership with BOPDHB), families with young children (via the Bay of Plenty Healthy Homes Initiative), and people experiencing homelessness. Operations span six interconnected service lines and a portfolio of approximately 154 housing units across Whare Manaaki (Bethlehem), Te Puke, Gate Pa, Waihi Road, Whakatane, and Clarke Street, supplemented by a Tenant Portal providing resident guidance on safety, maintenance, and healthy living.\n\nThe business model combines rental income set at 25% of tenant income (with government rent subsidies making up the balance), operational support and lease arrangements from the Ministry of Housing and Urban Development (MHUD), grants from community funders (TECT, BayTrust, Trust Horizon, MBIE, Acorn Foundation), and low-interest or commercial loans for development pipeline. All social housing and transitional housing referrals flow exclusively through the Ministry of Social Development (MSD) and Work and Income; housing facilitation referrals come from Support Net and BOPDHB; self-referral is available only for a narrow subset of developments (Tebbs Lane and Te Puke) for eligible singles or couples. A portfolio approach mixes directly developed units (funded by grants and loans), long-term MHUD-leased facilities (e.g., Whare Manaaki leased from SOHO for 25 years), and acquired council stock (e.g., Whakatane pensioner housing).\n\nThere are no proprietary technology platforms underpinning the trust's offerings, and no AI/ML capabilities are described. Governance is by a Board of Trustees chaired by Terese James, with executive leadership under General Manager Jacqui Ryan and a small team (11-50 FTEs) of tenancy managers, housing navigators, a property development and asset manager, finance and operations functions, and program-specific coordinators. The organization's growth has been project-funded and incremental since 2013, with each development tying together public, philanthropic, and private capital sources.

Name

Tauranga Community Housing Trust

Legal name

Tauranga Community Housing Trust

Website

https://tcht.co

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Tauranga Community Housing Trust is a charitable trust and registered Community Housing Provider (CHP) founded in 2003 in Tauranga, New Zealand, delivering social, transitional, and supported housing across the Bay of Plenty for older people, people with disabilities, mental health service users, families, and people experiencing homelessness.

Ownership category

akta.pro rank

Product category

Community and Social Housing

NAICS

Community Housing Services (62422), Other Community Housing Services (624229), Assisted Living Facilities for the Elderly (623312)

SIC

Services-Social Services (8300), Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

Keywords

• Community housing services
• Social housing rentals
• Transitional housing support
• Affordable housing trust
• Tenancy management services

Headquarters

HQ city

Tauranga

HQ country

New Zealand

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Others

Revenue model

1. Tenant Rent: TCHT collects rent from tenants. Eligible tenants pay reduced rent equal to 25% of their income, with government rent subsidies making up the difference. This provides affordable housing while ensuring revenue sustainability.
2. Government Subsidies: As a registered Community Housing Provider (CHP), TCHT accesses government rent subsidies that subsidize tenant rent to make housing affordable. The organization also receives operational support from the Ministry of Housing and Urban Development (MHUD).
3. Property Leasing: TCHT leases properties from private developers and government entities. For example, Whare Manaaki is leased from SOHO for 25 years, with MHUD providing the lease arrangement. TCHT manages the facilities and provides tenancy services.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Tauranga Community Housing Trust is a charitable trust and registered Community Housing Provider that owns, leases and manages an affordable social housing portfolio across the Bay of Plenty. Its core offering is the provision of subsidised rental homes (rent set at 25% of tenant income) to eligible singles, couples, older people and people with disabilities, combined with tenancy management, transitional housing, a Friendly Landlord Programme for mental health service users, and a Housing Facilitation Service supporting clients with chronic health conditions. The trust also delivers the Bay of Plenty Healthy Homes Initiative, providing housing assessments and interventions for vulnerable families.

Product overview

Tauranga Community Housing Trust operates as a portfolio of community housing services, not a unified software platform. The core offering consists of six interconnected housing and support services: Community Housing (affordable rentals for Social Housing recipients), the Friendly Landlord Programme (mental health support), Housing Facilitation Service (disability-focused), Transitional Housing (wraparound support), the Bay of Plenty Healthy Homes Initiative, and a Tenant Portal providing resident guidance. TCHT also maintains a portfolio of housing developments including Whare Manaaki (42 units), Te Puke (7 units), Gate Pa (12 units), Waihi Road (14 units), Whakatane pensioner housing (72 units), and Clarke Street (14 units), spanning 2013-2022. The services are coordinated through TCHT's offices in Tauranga, Bay of Plenty, with referrals coming primarily through MSD and support partnerships with health agencies.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Housing Affordable rental housing provided by TCHT as a registered Community Housing Provider (CHP) and landlord. TCHT owns and leases an extensive property portfolio throughout the Bay of Plenty, providing housing to those who qualify for Social Housing, with support from a team of tenancy managers.
• Friendly Landlord Programme A partnership between TCHT and the Bay of Plenty District Health Board (BOPDHB) providing independent and sustainable accommodation with tenancy support for mental health service users.
• Housing Facilitation Service Service targeted at people living with a disability or chronic health condition who also have an unmet housing need. TCHT works alongside clients to identify appropriate and sustainable housing options and supports them through the transition.
• Transitional Housing A tailormade wraparound support programme for people and whanau in urgent need of housing. The service empowers and connects people to community and services, helping them work towards sustainable housing, further education, and employment. All referrals are made by MSD.
• Bay of Plenty Healthy Homes Initiative Initiative that identifies eligible families, conducts comprehensive housing assessments, and creates individualised action plans to create warmer, drier, healthier homes. Supports families to access interventions for a healthier living environment.
• Tenant Portal Online portal providing tenants with tips, tricks and advice on fire safety, keeping warm, home maintenance, home security, tidiness, moisture control, disaster preparation, and health maintenance.
• Whare Manaaki (Bethlehem) Housing 42-unit complex completed in Bethlehem in May 2022, comprising 1 and 2 bedroom units designed for singles, couples, older people, and people with mobility challenges. Leased by MHUD from private developer SOHO for 25 years, with TCHT contracted to manage the facility.
• Te Puke Housing Seven one-bedroom units completed in Te Puke in July 2021, custom built for TCHT tenants and leased for a minimum of ten years with operational support from Ministry of Housing and Urban Development (MHUD).
• Gate Pa Housing 12 new one-bedroom homes completed in Gate Pa in May 2021, funded partly by a $500,000 grant from TECT. All units are designed to be accessible to Lifemark 3 standard for tenants with mobility challenges.
• Waihi Road Housing 14 one-bedroom fully accessible units built in 2016 as part of a special housing accord development with Classic Builders, including a communal seating and BBQ area. Funded by grants from TECT and BayTrust, and commercial loans.
• Whakatane Pensioner Housing 72 one-bedroom units in Whakatane and seven in Murupara purchased from Whakatane District Council in 2015 to keep as social housing for the elderly. The Murupara units were sold to local iwi in 2020.
• Clarke Street Housing 14 one and two-bedroom units designed and built in 2013 with Classic Builders as part of a sustainable, secure village for people of mixed ages and abilities. Half of the units are fully wheelchair accessible.

Quantifiable outcome

• 25% of income rent model makes housing affordable for low-income tenants
• +1 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered minor and core.

• Local Iwi (Murupara)minorStrategic or Co-development Partner · 1 January 2020In 2020, TCHT sold the 7 Murupara units to local iwi who were better located to provide social tenancy services for that community.
• Whakatane District CouncilcoreStrategic or Co-development Partner · 1 January 2015TCHT purchased Whakatane District Council's pensioner housing stock in 2015: 72 one-bedroom units in Whakatane and 7 in Murupara, keeping them as social housing for the elderly.
• Bay of Plenty District Health Board (BOPDHB)coreStrategic or Co-development PartnerPartnership for the Friendly Landlord Programme supporting mental health service users in independent, sustainable accommodation. Also provides referrals for Housing Facilitation Service through Support Net.
• SOHO (Private Developer)coreStrategic or Co-development PartnerSOHO is the private developer that owns the Whare Manaaki property. MHUD leases from SOHO for 25 years, during which TCHT is contracted to manage the 42-unit facility.
• Classic BuilderscoreStrategic or Co-development PartnerClassic Builders partnered with TCHT on special housing accord developments including Waihi Road (14 units, 2016) and Clarke Street (14 units, 2013) as part of sustainable village developments.

Scale indicators6 records

Recent moves13 records

Expansion highlights5 records

Direct peers

• Lifewise: Auckland social services organization providing community housing, disability support, and homelessness services. Comparable to TCHT in offering a portfolio of social housing alongside support services in New Zealand.
• Emerge Aotearoa: Wellington-based nonprofit providing disability support, mental health services, and community housing. Comparable to TCHT in delivering housing alongside mental health and disability support services.
• Accessible Properties: Auckland-based registered Community Housing Provider specializing in accessible/modified housing for people with disabilities and seniors. Closely comparable to TCHT's accessibility-focused (Lifemark 3) elderly and disability housing model.
• LinkPeople: Auckland-based community housing and support services provider. Comparable to TCHT as a registered CHP delivering social housing and tenancy support to vulnerable populations in New Zealand.
• VisionWest Community Trust: Auckland-based community trust providing social housing, food banks, and community support services. Comparable to TCHT as a multi-service charitable trust delivering housing assistance and wraparound support in New Zealand.
• Monte Cecilia Housing Trust: Auckland-based Catholic social housing provider offering affordable rental housing and tenancy support to vulnerable populations. Comparable to TCHT as a faith-based/charitable CHP providing subsidized housing and wraparound tenancy services in a New Zealand region.
• Habitat for Humanity New Zealand: New Zealand affiliate of the global affordable housing nonprofit, building and providing affordable homes for low-income families. Comparable to TCHT in affordable housing development focus and charitable nonprofit model.

Broad incumbents

• Kāinga Ora – Homes and Communities: New Zealand government's primary public housing entity, owning and operating the largest portfolio of state housing in the country. Comparable to TCHT as the dominant social housing provider in NZ and a key counterparty through its lease arrangements with TCHT.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Tauranga-Community-Housing-Trust-101533518737225
• LinkedInlinkedin.com/company/tauranga-community-housing-trust

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tauranga Community Housing Trust