What Sumauma does

Sumauma (legal name SUMAUMA TELECOM, also styled Sumaúma) is a privately-held Brazilian telecommunications and contact center solutions provider founded in 1998 and headquartered at Av. Marquês de São Vicente in São Paulo. The company sells to telecommunications service providers and enterprise customers across Latin America, delivering a portfolio centered on the NeoIn Omni Contact Center (multichannel CCaaS) and NeoIn Voz Contact Center (voice-focused CCaaS) platforms, both available as SaaS or on-premises deployments. Surrounding the core platforms is a layer of proprietary integration and data products — CRM Gateway (CRM-to-contact-center integration), WFM Connect Gateway (workforce management interoperability), MS Teams PSTN integration, Extrator de Gravação (recording extraction and storage), and SAS2 Analytics (telecommunications CDR data management with SNMP monitoring) — positioning Sumauma as an integration-focused middleware and solutions provider rather than a pure-play CCaaS vendor.

The business model combines three revenue streams: subscription/recurring revenue from software and technology solutions (contact center platforms and integrations), hardware resale of telecommunications infrastructure equipment, and professional services for consulting, maintenance, technical support, and training. The company also publicly lists three ancillary IT support subscription tiers ($350, $650, and $950 per month). Its go-to-market is consultative and sales-led, with a dedicated 'Fale com um Consultor de Negócios' (Talk to a Business Consultant) CTA, direct outreach, and website-based quote requests targeted at enterprise and mid-market B2B buyers; distribution relies on strategic representation of leading technology manufacturers rather than third-party channels.

Sumauma holds a 25+ year operating history and references 30+ leading-market-brand customers across 5+ Latin American countries, and is LGPD-compliant with an ISO/IEC 27001-aligned Information Security Policy formalized in August 2025. There are no disclosed funding rounds, acquisitions, parent-company relationships, or AI/ML capabilities in the source data.

Name

Sumauma

Legal name

SUMAUMA TELECOM

Website

https://sumaumatelecom.com.br

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Sumaúma Telecom is a privately-held Brazilian contact center and unified communications solutions provider founded in 1998, serving telecommunications service providers and enterprises across Latin America with proprietary CCaaS platforms, integration gateways, and telecom analytics.

Ownership category

akta.pro rank

Product category

Contact Center Software

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), All Other Telecommunications (517810)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

akta.pro secondary industries

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), VoIP Access & ITSP Services (HDAIAHAD), Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• Contact center solutions
• Unified communications
• CRM integration
• Workforce management
• Telecom analytics

Headquarters

HQ city

São Paulo

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software and Technology Solutions: Development and commercialization of software and technological solutions including Contact Center platforms, CRM integrations, recording management, and unified communications
2. Telecommunications Equipment: Commercialization of infrastructure equipment for telecommunications service providers
3. Consulting Services: Consulting, maintenance, technical support, and training services

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Sumauma develops and commercializes Contact Center platforms, Unified Communications, and integration solutions for telecommunications Service Providers and Enterprises in Latin America. Its portfolio includes omnichannel Contact Center software (NeoIn Omni and NeoIn Voz), CRM/WFM/PSTN integration gateways, voice recording management, MS Teams-to-PSTN integration, and the SAS2 telecom analytics platform. The company also delivers custom software development and tiered IT support plans (Basic, Professional, Enterprise).

Product overview

Sumauma is a telecommunications solutions provider founded in 1998, specializing in Contact Centers, Unified Communications, and Process Optimization for the Service Provider and Enterprise markets in Latin America. The product portfolio centers on NeoIn Omni Contact Center and NeoIn Voz Contact Center as the core omnichannel and voice-focused Contact Center platforms, supplemented by specialized integration products including CRM Gateway (CRM integration), WFM Connect Gateway (workforce management integration), MS Teams PSTN integration, SAS2 Analytics (telecom data management), and Extrator de Gravação (recording management). Products are available in SaaS and on-premises deployment models. Additional services include Software Development, Content Management, Website Maintenance, and IT Support Plans at three pricing tiers.

Differentiator

Problem solved

Functional benefit

Products and services

• NeoIn Omni Contact Center Omnichannel Contact Center software platform for Service Providers and Enterprises, enabling unified handling of customer interactions across channels.
• NeoIn Voz Contact Center Voice-focused Contact Center platform providing telephony-based customer interaction management for Service Provider and Enterprise deployments.
• CRM Gateway Integration gateway that connects Contact Center operations with CRM systems to synchronize customer data across platforms.
• WFM Connect Gateway Integration gateway connecting Contact Center platforms with Workforce Management systems for staffing and scheduling optimization.
• Integração MS Teams com PSTN Integration solution bridging Microsoft Teams with legacy PSTN telephony infrastructure to enable unified communications migration.
• Extrator de Gravação (Recording Extractor) Voice recording extraction and management tool for Contact Center compliance, quality monitoring, and operational analysis.
• SAS2 Telecom data analytics platform delivering operational intelligence and reporting for Contact Center and Service Provider environments.
• Planos de Suporte de TI (IT Support Plans) Tiered IT support service packages (Basic, Professional, Enterprise) providing ongoing maintenance and technical assistance for deployed Sumauma solutions.
• Desenvolvimento de Software (Software Development) Custom software development service for clients requiring tailored solutions or integrations beyond standard Sumauma offerings.

Quantifiable outcome

• 95% success rate
• +2 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature7 records

Partnerships

One partnership is on record.

• Leading Technology ManufacturerscoreTechnology or IntegrationStrategic partnerships with leading companies in the sector to ensure quality and innovation. Sumauma represents and partners with the largest technology manufacturers for communication solutions.

Scale indicators6 records

Recent moves4 records

Expansion highlights5 records

Broad incumbents

• Genesys: Global leader in CCaaS and customer experience orchestration, directly competing with Sumauma's NeoIn Omni/Voz contact center offerings across enterprise and service provider markets, including Latin America.
• Five9: Pure-play cloud CCaaS provider expanding globally including Latin America; competes directly with Sumauma's SaaS contact center offering on enterprise deals.
• Cisco (Webex Contact Center): Cisco's Webex Contact Center and UCC suite overlaps with Sumauma's UCaaS/CCaaS integrations, including MS Teams PSTN and broader unified communications.
• NICE inContact (NICE CXone): Major cloud contact center vendor offering omnichannel CCaaS; competes with Sumauma's NeoIn platforms for the same enterprise and BPO buyer segment.
• Avaya: Legacy on-prem and hybrid UC/contact center vendor; competes with Sumauma in the mid-market and enterprise segment still running on-premises infrastructure.

Direct peers

• 8x8: Unified communications and contact center vendor offering UCaaS/CCaaS bundles; comparable as a competitor for SMB and mid-market enterprise deals.
• Talkdesk: Cloud-native CCaaS vendor founded by a Portuguese founder with strong presence in Brazil and Portugal; directly comparable as a cloud-first contact center alternative for LATAM enterprises.

Regional players

• WDC Networks: Brazilian telecom solutions distributor and integrator with overlapping contact center and unified communications offerings in the same Service Provider segment Sumauma targets.
• Total IP: Brazilian-headquartered contact center and telephony technology provider; directly comparable as a regional LATAM peer offering contact center, PABX, and integration solutions.
• AeC (Atendimento Especializado): Large Brazilian BPO/contact center operator; adjacent comparable as a major LATAM contact center buyer and operator that also invests in proprietary contact center technology.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/sumaumatelecom

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sumauma