What Storingservice.nl does

Storingservice.nl is a Dutch B2B service provider founded in 2016 in Dordrecht, operating as a nationwide 24/7 emergency breakdown service for building malfunctions across four disciplines: water, heating, electricity, and construction. The company serves housing corporations, construction companies, property managers, installation companies, and OEMs, functioning as a 'Pechhulp' (breakdown assistance) provider that dispatches field technicians for temporary repairs until specialists can complete permanent fixes. Its customer base includes enterprise clients such as Trivire, Hemubo, BAM, Heijmans, Dura Vermeer, Heimstaden, a.s.r., and Viessmann.

The operational backbone combines a 24/7 technical alarm center (Meldkamer) for call triage and dispatch, a network of regional partner companies (regiopartners, typically 2-10 employees each) that deliver field service under the Storingservice brand, and an Insezo-based service management platform that provides real-time tracking, photo documentation, material logging, and automated reporting. Each customer receives a dedicated phone number routing directly to the alarm center with customized protocols per address, enabling tailored service workflows and creating moderate operational lock-in.

The revenue model is transaction-based: customers pay a fixed price per service report (melding) regardless of duration or complexity, with the pricing logic that cost variability averages out across many reports. Go-to-market is sales-led (outbound calling by a small commercial team) supplemented by a curated regional partner network that expands geographic coverage. The company has won the FD Gazellen Award four consecutive years (2021-2024) — a Dutch recognition requiring minimum 20% revenue growth over three years combined with profitability — and is publicly targeting 1,000 reports per day by 2030. Strategic partnerships include Insezo (platform), Mastermate (materials supply for ~550 service vehicles), Viessmann (heat pump emergency services), CED Repair (insurance claims), and Solvid (workforce development).

Name

Storingservice.nl

Legal name

Storingservice.nl

Website

https://storingservice.nl

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Storingservice.nl is a Dutch B2B nationwide 24/7 emergency breakdown service for building malfunctions across water, heating, electrical, and construction disciplines, serving housing corporations, construction firms, property managers, and installers via a fixed-price-per-incident model.

Ownership category

akta.pro rank

Product category

Facility Maintenance Services

NAICS

Facilities Support Services (561210), Facilities Support Services (56121), Services to Buildings and Dwellings (5617)

SIC

Services-Facilities Support Management Services (8744), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Hard Services (MEP/HVAC, Electrical, Plumbing) (BPABAAAA)

akta.pro secondary industries

Facilities Helpdesk & Service Request Management (FM Call Center/Dispatch) (IMAIALAG), Soft Services (Cleaning, Support, Mailroom) (BPABAAAB)

Keywords

• Emergency breakdown services
• Building maintenance services
• Technical alarm center
• Facility management services
• 24/7 service dispatch

Headquarters

HQ city

Dordrecht

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Fixed Rate Per Service Report: Single fixed price per incident regardless of time spent or complexity. 'One call does it all' model where one call handles all follow-up steps and actions. Customers pay for outcomes, not hours.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Storingservice.nl is a B2B service company that provides 24/7 nationwide emergency breakdown handling for housing corporations, property managers, construction firms, installers, and insurers across the Netherlands. Its core offering is a fixed-price-per-incident service covering water, heating, electrical, and construction malfunctions, delivered through a 24/7 technical alarm center and dispatched via a network of regional partner technicians. The offering includes a digital service management platform that gives customers real-time visibility, automated reporting, and end-to-end tracking of every service request.

Product overview

Storingservice.nl operates as a unified emergency breakdown service platform combining a 24/7 technical alarm center, nationwide field service network, and service management software. The core offering integrates the Meldkamer (alarm reception), the Storingsdienst (field technicians across water, heating, electrical, and construction disciplines), and the Servicemanagementplatform (Insezo-based tracking system). The 'One Call Does It All' fixed-price model underpins all services, while Smartfixservice extends offerings into handyman services. The company operates through a network of regional partners who deliver services under the Storingservice brand.

Differentiator

Problem solved

Functional benefit

Products and services

• Storingsdienst (Emergency Breakdown Service) Nationwide 24/7 emergency breakdown service covering water, heating, electrical, and construction disciplines for business clients including housing corporations, property managers, construction firms, and installers. Field technicians provide temporary solutions ('first aid') until specialists can perform permanent repairs, and customers receive same-day reporting by 8:30 AM the next business day.
• Smartfixservice (Handyman Service) Handyman service where a technician is hired for half-day sessions to handle small jobs around homes or offices, commonly used in hotels or healthcare facilities. Extends the Storingservice offering into planned, smaller-scale maintenance work outside the emergency breakdown model.
• Meldkamer (Technical Alarm Center) 24/7 technical alarm center staffed by trained professionals who answer incoming service calls, assess urgency levels (acute, urgent, non-urgent), provide first-line solutions, and dispatch appropriate technicians with complete problem briefings. Each customer receives a dedicated phone number with customized scripts and escalation procedures per address.

Quantifiable outcome

• Typically arrive within 30 minutes of dispatch for urgent calls
• +2 more outcomes

Named customers21 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered core, supporting and minor.

• InsezocoreTechnology or IntegrationService management platform provider. Cloud-based platform handles service request management from intake to completion, real-time tracking, photo documentation, material registration, and automated reporting. Integrated with Storingservice alarm center for seamless data flow.
• MastermatecoreOthersTechnical wholesaler providing materials supply to service technicians. Equips service vehicles with inventory ('bus als Mastermate Magazijn') - technicians scan used materials and are automatically restocked. Manages inventory for approximately 550 service vehicles nationwide. Also provides work clothing and PPE.
• ViessmanncoreStrategic or Co-development PartnerHeat pump manufacturer partnership. Handles after-hours emergency calls (after 16:45 until 20:00) for Viessmann's heat pump customers and installers. Technicians trained by Viessmann with service kits containing spare parts. Partnership extended with Diergaarde Blijdorp adoption where both are partners.
• SolvidsupportingStrategic or Co-development PartnerWorkforce partnership to hire people with distance to labor market. Planned to employ technically skilled people who cannot work in their field due to physical limitations. Collaboration also extends to training new technicians through Inservice Academy.
• CED RepairsupportingChannel Partner/ Reseller/ DistributorClaims management company handles emergency repairs for insurance companies. Storingservice provides after-hours emergency support for water and electrical damage, acting as first responder to limit further damage.
• Regional Partners (Regiopartners)coreChannel Partner/ Reseller/ DistributorNetwork of small maintenance companies (2-10 employees) covering designated geographic areas. Partners receive all service calls for their region, must have 'service DNA', follow Storingservice protocols, and represent the brand professionally. Many started as individual tradespeople who grew with Storingservice.
• Bureau Kek (Irene)supportingImplementation/ SI/ Consulting PartnerConsulting support for partner professionalization and team dynamics. Irene from Bureau Kek provides training on team building and collaboration for Storingservice partner network.
• Van Vliet MakelaarsminorOthersReal estate broker that facilitated the new office lease at Businesspark Amstelwijck, Dordrecht.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Sodexo: Global FM and food services major with Dutch presence. Provides facility management services overlapping with Storingservice's customer verticals (healthcare, real estate, corporate) but lacks the focused 24/7 emergency proposition.
• Facilicom Group: One of the largest Dutch facility management and cleaning services groups. Overlaps with Storingservice.nl on integrated facility support services for Dutch housing corporations and property managers, though it does not specialize in 24/7 multi-discipline emergency dispatch.
• ISS A/S: Global integrated facility services provider with significant Dutch operations. Competes for the same enterprise and housing-corporation contracts through bundled facility management offerings; serves as a potential large-scale entrant into 24/7 emergency dispatch.
• Vebego: Large Dutch family-owned FM conglomerate covering cleaning, security, property and facility services. Comparable customer base (Dutch housing corporations, property managers) and broad facility support scope; not a direct 24/7 emergency specialist.

Direct peers

• Multi Engineering: Dutch technical services and installation firm offering maintenance and emergency support for building technical systems (HVAC, electrical, plumbing). Directly comparable disciplines and customer profile to Storingservice.nl's hard services offering.
• Trigion Beveiliging: Dutch security and facility services provider offering reception, surveillance and on-call response services. Competes for similar B2B contracts and shares the 24/7 alarm-center / dispatch operating model, though focused more on security than MEP emergencies.
• CED Repair: Netherlands-based claims and repair services company focused on insurance-driven emergency response. Currently a Storingservice channel partner for after-hours damage limitation; competes for the same insurance and corporate emergency contracts.
• Dolmans Calamiteiten Diensten: Dutch calamity and emergency response specialist handling water, fire, and storm damage. Already listed as a Storingservice customer; competes in the same emergency-response category for similar Dutch B2B clients.

Regional players

• Breijer Bouw en Installatie: Dutch technical installation and maintenance brand (part of Facilicom Group). Provides building MEP services and emergency support regionally, comparable to Storingservice's hard-services lines but operating primarily in Randstad regions.

Others

• Van Mossel Groep: Large Dutch automotive services group with facility and workshop support operations. Not a direct competitor but illustrative of a Dutch mid-market group operating multi-site technical service networks, useful as a scaling benchmark.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/storingservice-nl
• Instagraminstagram.com/storingservice

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Storingservice.nl