TOLLAND COUNTY MUTUAL AID FIRE SERVICE INC

What TOLLAND COUNTY MUTUAL AID FIRE SERVICE INC does

Tolland County Mutual Aid Fire Service Inc. (Station TN, call letters KCD-346) is a nonprofit mutual aid regional 911 center established in 1950 and headquartered on the historic Tolland Green in Tolland, Connecticut. It operates as a designated Public Safety Answering Point (PSAP) that receives and dispatches 9-1-1 calls for fire, medical, and rescue emergencies across 16-17 towns and 24-34 emergency service organizations in Tolland, Hartford, New London, and Windham Counties. The organization is governed by a Board of Directors composed of representative fire chiefs of dispatched member departments, with executive leadership including Executive Director Tyler F. Millix, Operations Director Douglas A. Racicot, and Finance Officer John W. Turner. Beyond dispatch, it maintains a Search and Rescue team and a Dive Team for large-scale incidents, and coordinates a regional fleet of 249 apparatus units (aerials, ambulances, engines, tankers, boats, heavy rescue, and utility vehicles).

The organization's core technology stack is a Computer-Aided Dispatch (CAD) system (New World CAD) with a Web CAD Monitor for authorized personnel, ANI/ALI integration for wireline and Phase I/II wireless 9-1-1 location identification, Medical Priority Dispatch System protocols for medical call triage, and an upgraded wireless microwave network replacing telephone cable connections to main transmitters. The 2017 facility addition was designed to meet or exceed ISO and NFPA standards and includes a dedicated emergency operations center for large-scale multi-jurisdictional incidents. Digital services include a public Live Scanner Feed via Broadcastify and organizational websites on Facebook, X, and Instagram. The technology posture is conventional public-safety infrastructure with no documented AI/ML components.

The business model is government-funded nonprofit mutual aid. 9-1-1 services are provided free of charge to all residents and visitors within the coverage area; the organization is funded through contributions from 16-17 member municipalities and state appropriations rather than direct customer billing. There is no commercial sales motion, no pricing model, and no revenue-generating contracts; the member towns are simultaneously the governance stakeholders, the funding sources, and the served customer organizations. Distribution is the central 9-1-1 call system and CAD-based dispatch to member fire and EMS departments, complemented by mutual aid agreements with five other Connecticut regional dispatch centers and two New Hampshire mutual aid associations for cross-jurisdictional coordination.

Name

TOLLAND COUNTY MUTUAL AID FIRE SERVICE INC

Legal name

Tolland County Mutual Aid Fire Service Inc.

Website

https://tollandcounty911.org

Company type

Private

Founded year

1950

Operating status

Operating

Headcount range

11–50 employees

Short description

Tolland County Mutual Aid Fire Service Inc. is a nonprofit regional 911 dispatch center in Tolland, Connecticut, serving 16-17 towns and 24-34 emergency service organizations across Tolland, Hartford, New London, and Windham Counties through mutual aid member-town funding.

Ownership category

akta.pro rank

Product category

Emergency Dispatch Services

NAICS

Ambulance Services (62191)

akta.pro primary industry

Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ)

akta.pro secondary industries

Fire & Rescue Services (Fire Suppression, Rescue) (BPAIAGAB), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)

Keywords

• Emergency dispatch services
• Regional 911 center
• Mutual aid coordination
• Computer-aided dispatch
• Search and rescue

Headquarters

HQ city

Tolland

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Government Funding and Member Contributions: Publicly funded regional 911 center supported by contributions from member towns. Services are provided to 16 towns within Tolland, Windham, and Hartford Counties. The organization operates as a non-profit mutual aid fire service with cost-effective services funded by member municipalities.

Distribution channels2 records

Marketing channels7 records

Core offering

Tolland County Mutual Aid Fire Service Inc. operates a regional 911 emergency dispatch center that receives 9-1-1 calls and dispatches fire, EMS, and rescue resources across 16–17 towns and 24–34 emergency service organizations in Tolland, Hartford, New London, and Windham Counties. The organization coordinates mutual aid responses, maintains specialized Search and Rescue and Dive teams, and operates a 249-unit apparatus fleet, all funded by member town contributions and government appropriations.

Product overview

Tolland County Mutual Aid Fire Service Inc. operates as a regional 911 dispatch center providing emergency communications and coordination services to 17 towns across Connecticut. The organization offers a unified emergency response platform centered on 911 call-taking and dispatch operations, supplemented by specialized teams (Search and Rescue and Dive Team), a fleet of 249 apparatus units, and digital services including Web CAD monitoring and live scanner feeds. The core product is the dispatch service itself, which connects callers to appropriate fire, rescue, and medical resources while coordinating mutual aid among 24 member emergency service organizations.

Differentiator

Problem solved

Functional benefit

Products and services

• 911 Emergency Dispatch Services Regional 911 call-taking and emergency service dispatching for fire and EMS departments across Tolland, Hartford, New London, and Windham Counties in Connecticut. Provided free to the public and funded through member town contributions and government appropriations.
• Mutual Aid Coordination Coordinates resource deployment and mutual aid responses among 24–34 emergency service organizations within Tolland, Hartford, New London, and Windham Counties in Connecticut.
• Radio Communication Services Operates regional radio frequencies and provides interoperable communications infrastructure for emergency responders across the service area.
• Search and Rescue Team County-level search and rescue team composed of trained firefighters for large-scale incidents within the Tolland County coverage area.
• Dive Team Specialized water rescue and recovery team for aquatic emergencies within the county coverage area, with Dive Commander Meikle & Andresen leading operations.
• Web CAD Monitor Online portal providing real-time access to computer-aided dispatch information and incident status for authorized personnel.
• Live Scanner Feed Public access to real-time emergency radio communications via Broadcastify integration.

Quantifiable outcome

• Serves 16 towns and 34 emergency service organizations with one centralized 911 center, avoiding duplication of dispatch infrastructure
• +2 more outcomes

Named customers14 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature5 records

Partnerships

13 partnerships are on record, tiered minor.

• Quinebaug Valley (Regional Dispatch Center)minorStrategic or Co-development PartnerRegional dispatch center partnership for mutual aid and coordination of emergency services across Connecticut dispatch jurisdictions
• Litchfield County (Regional Dispatch Center)minorStrategic or Co-development PartnerRegional dispatch center partnership for mutual aid coordination
• Valley Shore (Regional Dispatch Center)minorStrategic or Co-development PartnerRegional dispatch center partnership for mutual aid coordination
• Northwest Public Safety (Regional Dispatch Center)minorStrategic or Co-development PartnerRegional dispatch center partnership for mutual aid coordination
• Groton Fire Alarm (Regional Dispatch Center)minorStrategic or Co-development PartnerRegional dispatch center partnership for mutual aid coordination
• Southwestern New Hampshire District Fire Mutual AidminorStrategic or Co-development PartnerCross-state mutual aid partnership with New Hampshire fire departments
• Lakes Region (NH) Mutual Fire Aid AssociationminorStrategic or Co-development PartnerCross-state mutual aid partnership with New Hampshire mutual fire aid association
• Life Star (Hartford Hospital)minorStrategic or Co-development PartnerAerial medical transport service partnership for critical patient transfers
• CT Fire AcademyminorStrategic or Co-development PartnerTraining and certification partnership for firefighters within the region
• New London County Fire Chief's AssociationminorStrategic or Co-development PartnerCounty-level fire chief coordination and mutual aid association
• Connecticut Department of Emergency Services & Public ProtectionminorStrategic or Co-development PartnerState-level emergency services coordination and oversight
• Connecticut Office of Emergency Medical ServicesminorStrategic or Co-development PartnerState EMS oversight and coordination partnership
• Connecticut Division of Statewide Emergency TelecommunicationsminorStrategic or Co-development PartnerStatewide 9-1-1 telecommunications coordination

Scale indicators4 records

Recent moves6 records

Expansion highlights7 records

Regional players

• Greater Harris County 911 Emergency Network: One of the largest regional PSAPs in the United States, serving the Houston/Harris County, Texas region. Comparable as a regional consolidated emergency dispatch center, but at significantly larger scale and geographic scope than Tolland.
• South Sound 911: Regional consolidated PSAP serving Pierce County, Washington. Operates the same multi-municipal regionalization model as Tolland, providing fire, EMS, and police dispatch across member jurisdictions, though at a larger scale.

Broad incumbents

• Motorola Solutions: Dominant public safety technology provider offering CAD, radio, and NG911 solutions (including through its Intrado/West acquisition). While not a PSAP operator, Motorola is the underlying technology supplier for PSAPs like Tolland and shapes the economics of regional dispatch modernization.

Direct peers

• Quinebaug Valley Regional Dispatch Center: Regional dispatch center in northeast Connecticut. Listed as a mutual aid partner of Tolland County MAFS and operates a comparable regional PSAP model serving multiple municipalities in the same Connecticut landscape.
• Litchfield County Dispatch: Regional PSAP serving Litchfield County, Connecticut. Directly comparable to Tolland as a county-level regional dispatch center with mutual aid coordination, listed as an active partnership. Both operate as nonprofit mutual aid dispatch centers serving Connecticut municipalities.
• Valley Shore Emergency Communications: Regional PSAP in Connecticut and an active partner of Tolland County MAFS for mutual aid coordination. Operates the same regional PSAP model for fire/EMS dispatch across multiple shoreline Connecticut towns.
• Northwest Public Safety Communications Center: Regional PSAP in northwest Connecticut. Listed as a partner of Tolland for mutual aid and operates a comparable county-level consolidated dispatch model serving multiple municipalities.
• Groton Fire Alarm / Groton Emergency Communications: Regional dispatch center in southeastern Connecticut. Direct mutual aid partner of Tolland MAFS, operating a comparable multi-municipal 911 dispatch and emergency communications model.

Emerging players

• RapidSOS: Emergency intelligence platform providing enhanced location and sensor data to PSAPs. An emerging complement to traditional PSAP infrastructure, increasingly relevant to NG911 transitions that regional centers like Tolland will undertake.

Others

• Intrado (West Safety Services): Public safety technology provider (now part of Motorola Solutions) specializing in 911 network infrastructure, call routing, and NG911 services. Provides underlying infrastructure for many regional PSAPs includingTolland-type centers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/tndispatch
• Facebookfacebook.com/tndispatch
• Instagraminstagram.com/tollandcounty911
• LinkedInlinkedin.com/company/tolland-county-mutual-aid-fire-service-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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