Valley Shore Emergency Communications

What Valley Shore Emergency Communications does

Valley Shore Emergency Communications, Inc. (VSECI) is a designated regional 911 Public Safety Answering Point (PSAP) and emergency dispatch center headquartered in Westbrook, Connecticut. Founded in 1976, the organization handles emergency calls and dispatches first responders for a portfolio of Connecticut shoreline municipalities, with a primary customer base of municipal fire departments and emergency response agencies. It is structured as an independent nonprofit, funded through municipal partnerships and public safety budgets rather than equity capital.

The organization's technical stack centers on a Computer Aided Dispatch (CAD) system provided by Tyler Technologies, operated in partnership with Tolland County 911. On top of this CAD backbone, VSECI has built or resold three products for its member agencies: CrewForce, a mobile data application delivering real-time dispatch information, incident narratives, turn-by-turn routing, AVL, and CAD integration to responder smartphones and tablets; Tango Tango, a cloud-based radio-over-LTE platform providing dispatch channel monitoring, two-tone paging, secure messaging, and Push-to-Talk; and Web CAD, a browser-based monitoring interface linked to Tyler Technologies' NewWorld CAD system. CrewForce is distributed via the iOS App Store and Google Play.

VSECI's revenue model combines government-funded dispatch services (recurring municipal contributions) with a freemium-to-paid software pricing structure. Dispatch channel monitoring via Tango Tango is free for VSECI member agencies; premium operations channel integration is priced at $1,749 per channel annually, with a 50% bulk discount for VSECI member towns. Go-to-market is channel-partner driven through Tolland County 911, Tyler Technologies, and direct outreach to fire and EMS agencies. The organization is not investment-backed and has no external investors or parent company disclosed.

Name

Valley Shore Emergency Communications

Legal name

Valley Shore Emergency Communications, Inc.

Website

https://valleyshore911.org

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

11–50 employees

Short description

Valley Shore Emergency Communications is a nonprofit regional 911 dispatch center in Connecticut that provides emergency communication, CAD-based dispatch, and mobile responder applications (CrewForce, Tango Tango, Web CAD) to municipal fire and emergency response agencies.

Ownership category

akta.pro rank

Product category

Public Safety Emergency Communications

NAICS

Fire Protection (92216)

SIC

Communications Services, Nec (4899)

akta.pro industry

PRIMARYBPAIAGAD

Emergency Communications & Dispatch (911/112/999, PSAP)

Business & Public Services/Public Sector & Government Administration/Law Enforcement & Public Safety (Police, Fire, EMS)

SECONDARYHLAFANAK

Dispatch, Communications & Medical Control Centers (PSAP/ECC)

Healthcare & Life Sciences/Healthcare Providers & Systems/Emergency Medical Services

SECONDARYBPAKAFAJ

Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch)

Business & Public Services/Security & Investigations Services/Alarm Monitoring & Emergency Dispatch Services

Keywords

• Emergency dispatch services
• 911 public safety answering
• Computer aided dispatch
• Mobile data terminals
• Radio over LTE paging

Headquarters

HQ city

Westbrook

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Emergency Dispatch Services: Government-funded emergency communication and dispatch services provided to municipalities and first responder agencies in the region. Funded through public safety budgets and municipal partnerships.
2. Tango Tango Premium Features: Paid channel integration services for emergency response agencies with operations channel access, PTT capability, and multi-channel integration at $1,749 per channel annually with 50% discount for VSECI member towns.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Valley Shore Emergency Communications operates a regional 911 public safety answering point and emergency dispatch center serving Connecticut shoreline municipalities. The organization delivers 911 call handling, Computer Aided Dispatch (CAD) operations via Tyler Technologies' NewWorld CAD, and extends dispatch information to field responders through the CrewForce mobile data app and the Tango Tango radio-over-LTE application, with browser-based Web CAD monitoring for supervisors and partner agencies.

Product overview

Valley Shore Emergency Communications provides emergency communication and dispatch services through a platform-plus-mobile-apps architecture. The core offering consists of Web CAD for browser-based dispatch monitoring, complemented by two mobile applications: CrewForce delivers real-time dispatch information and incident details directly to responder smartphones/tablets, while Tango Tango provides cloud-based radio-over-LTE functionality for dispatch channel monitoring and paging alerts. These products work together to extend critical incident information to every responder in the field.

Differentiator

Problem solved

Functional benefit

Brands

• CrewForce: Response and MDT Mobile App providing real-time dispatch information, incident narratives, mapping, turn-by-turn routing, unit status updates, and CAD integration for firefighters and first responders.
• Tango Tango

Products and services

• CrewForce CrewForce is a mobile data application that delivers real-time dispatch and incident information, including call details, mapping, turn-by-turn routing, hydrant locations, building pre-plans, and unit status updates, to firefighters and first responder command staff on smartphones and tablets. It is offered to participating municipal fire and emergency response agencies.
• Tango Tango Radio App Tango Tango is a secure, cloud-based radio-over-LTE platform delivered as a mobile app on iOS and Android that enables emergency response departments to monitor dispatch channels, receive two-tone paging alerts and CAD alerts, and integrate with existing radio channels via Push-to-Talk (PTT) or receive-only modes, with secure messaging, custom radio channels, and call recording playback.
• Web CAD Web CAD is a browser-based Computer Aided Dispatch monitoring tool that provides authorized agency personnel and supervisors with access to CAD information through a standard web browser, linked directly to Tyler Technologies' NewWorld CAD system.
• Regional 911 Emergency Dispatch Services Regional 911 public safety answering point and emergency dispatch services for Connecticut shoreline municipalities, including 911 call handling, Computer Aided Dispatch coordination, first responder coordination, and emergency notification, funded through public safety budgets and municipal partnerships.

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• Tolland County 911coreTechnology or IntegrationStrategic partnership for Computer Aided Dispatch (CAD) system operations. Valley Shore's partnership with Tolland County 911 enables departments to access CrewForce, a mobile data application delivering real-time dispatch and incident information.
• Tyler TechnologiescoreTechnology or IntegrationTyler Technologies provides the Computer Aided Dispatch (CAD) system that powers Valley Shore's dispatch operations. Their CAD system integrates with the CrewForce mobile application used by participating fire departments.
• Tango TangocoreTechnology or IntegrationTango Tango is a cloud-based radio-over-LTE platform partner providing mobile radio and pager capabilities. Valley Shore offers this service to participating departments for enhanced situational awareness and interoperability, including dispatch channel monitoring and two-tone paging.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Motorola Solutions: Global provider of CommandCentral CAD, PremierOne, and radio systems for PSAPs and law enforcement. Competes with Tyler for large public safety software contracts and supplies the underlying radio infrastructure that Tango Tango extends via LTE.
• Tyler Technologies: Large public-sector software vendor whose NewWorld CAD system powers VSECI's dispatch operations. Tyler provides CAD, records, and enterprise software across public safety, courts, and local government, making it a broad incumbent in the same end market.
• CentralSquare Technologies: Public sector software company offering CAD, RMS, and mobile solutions for PSAPs, police, fire, and EMS agencies. Broad incumbent competing for the same municipal public-safety software wallet as Tyler and Motorola.

Emerging players

• Mark43: Cloud-native public safety platform providing CAD, RMS, and analytics for PSAPs and law enforcement agencies. Targets the same regional and mid-sized PSAP customer base as VSECI's technology partners with a modern SaaS delivery model.
• ImageTrend: Public safety software vendor offering CAD, RMS, and incident management products to PSAPs, fire, and EMS agencies. Comparable as a software peer whose products overlap with VSECI's Tyler-powered CAD and incident workflow.
• ESO: Software vendor for fire departments, EMS agencies, and hospitals, with ePCR, fire RMS, and analytics products. Highly comparable in serving the same fire and EMS customer base as VSECI's CrewForce and Tango Tango tools.
• Active911: Provides alerting, mapping, and response coordination software to fire and EMS agencies. Closely comparable to VSECI's CrewForce mobile dispatch app in delivering real-time incident information to volunteer and career first responders.

Direct peers

• Tolland County 911: Regional Connecticut PSAP that is both a direct peer and an actual operating partner of VSECI. Both organizations deliver 911 call-taking, CAD dispatch, and emergency communications to Connecticut municipalities under similar regulatory and funding frameworks.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/valleyshore911
• Facebookfacebook.com/valleyshore911

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Valley Shore Emergency Communications