Servant's Heart Of Mint Hill, Inc.

What Servant's Heart Of Mint Hill, Inc. does

Servant's Heart of Mint Hill is a 501(c)(3) nonprofit organization incorporated in North Carolina in May 2016 and operational since September 1, 2016, headquartered at 9229 Lawyers Road, Suite N, Mint Hill, NC 28227. The organization serves financially struggling families and households with children in the Mint Hill community, providing services at no cost to qualifying clients. Its core offering is an integrated two-pillar model: (1) a suite of Assistance Programs including a NonFood Pantry (25 essential items that food stamps cannot purchase, reported as unique in the Charlotte area), Emergency Food Pantry, BillPay Assistance (utility/rent/mortgage), 1:1 Budgeting counseling, Client Shopping vouchers, a Nourish Up food distribution partnership, and seasonal programs (Back2School, Turkey Tuesday, Christmas Assistance); and (2) a Community Boutique thrift store that sells donated clothing, furniture, and household goods to generate self-funding revenue. Over 8 years, the organization reports serving 40,000 people with over $2 million in assistance distributed.

The organization operates with a lean paid staff of 4 full-time employees (Founder/Executive Director Kim Rhodarmer, Business Manager Amy Goodman, Social Worker Rochelle Williams, and Social Work Assistant Teronica McLean), supplemented by Community Boutique leads MiMi Mitchell and Veronica Popo, and approximately 35 weekly volunteers filling about 65 spots (down from 90 weekly volunteers pre-COVID). Revenue is derived from three streams: monetary donations (via PayPal, credit card, check, stock, IRA charitable distributions, donor advised funds, and bequests), grants from foundations and government entities (most notably a $175,000 Mecklenburg County CARES Act grant in July 2020), and Community Boutique sales. The Community Boutique contributed 47% of revenue during the organization's first five years. The organization holds three GuideStar/Candid Gold Transparency Seals (2021, 2023, 2024) and has earned regional recognition including Charlotte's Best Gold for Best Consignment/Thrift Store in 2024.

The organization is not a technology company — it relies on a Squarespace website, PayPal for donations, and eBay for online specialty resale. Its strategic positioning is built on a dense local ecosystem: 40+ business partnerships, 10+ church partnerships, and core utility partnerships with Duke Energy, Union Power, Piedmont Natural Gas, and Charlotte Water that enable the BillPay Assistance program. Geographic scope is intentionally limited to the Mint Hill community (28227 zip code), with no documented expansion plans beyond that single market.

Name

Servant's Heart Of Mint Hill, Inc.

Legal name

Servant's Heart of Mint Hill

Website

https://servantsheart.org

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Servant's Heart of Mint Hill is a 501(c)(3) nonprofit serving financially struggling families in Mint Hill, NC (zip 28227) through a nonfood pantry, bill payment assistance, seasonal programs, and a self-funding Community Boutique thrift store, operating with 4 paid staff and approximately 35 volunteers.

Ownership category

akta.pro rank

Product category

Community Assistance Nonprofit Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Community Food Services (62421), Emergency and Other Relief Services (624230), Community Housing Services (62422)

SIC

Services-Social Services (8300)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Community assistance programs
• Food pantry services
• Thrift store operations
• Bill pay assistance
• Nonprofit social services

Headquarters

HQ city

Chapel Hill

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales

Revenue model

1. Monetary Donations: Direct financial donations from individuals via PayPal, credit card, check, or mail. Also accepts stock donations, IRA charitable distributions, donor advised fund grants, and charitable trust bequests.
2. Grants: Grant funding from government entities (Mecklenburg County CARES Act), foundations, and organizations. Notable grants include $175K from Mecklenburg County for COVID-19 relief.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Servant's Heart of Mint Hill is a 501(c)(3) nonprofit organization that operates two integrated service lines: (1) the Community Boutique, a volunteer-staffed thrift store selling donated clothing, furniture, home goods, and accessories, whose proceeds fund all assistance programs; and (2) a portfolio of Assistance Programs providing food, nonfood essentials, utility/rent bill pay, budgeting counseling, school supplies, Thanksgiving meals, Christmas gifts, and resource referrals at no cost to qualifying Mint Hill residents (zip code 28227) and families with children in Mint Hill schools.

Product overview

Servant’s Heart of Mint Hill operates as a single integrated nonprofit organization offering two primary service lines: the Community Boutique (a thrift store) and Assistance Programs. The Community Boutique is a self-funding retail operation selling donated goods that generates revenue supporting all organizational activities. The Assistance Programs portfolio includes year-round services (NonFood Pantry, Emergency Food Pantry, Nourish Up Partnership, BillPay Assistance, 1:1 Budgeting, Client Shopping vouchers, Beds for Families, and Information & Referrals) plus seasonal programs (Back2School, Turkey Tuesday, and Christmas Assistance). All programs are provided at no cost to clients in the Mint Hill community.

Differentiator

Problem solved

Functional benefit

Brands

• Community Boutique: A thrift store that sells donated items to support Servant’s Heart assistance programs. The boutique offers men's and women's clothing, shoes, accessories, home décor, furniture, linens, books, CDs, DVDs, and small kitchen appliances.

Products and services

• Community Boutique Volunteer-staffed thrift store selling donated men's and women's clothing, shoes, accessories, home decor, furniture, linens, books, CDs, DVDs, and small kitchen appliances. Revenue directly funds Servant's Heart assistance programs; open Monday-Saturday 10am-5pm with donations accepted Tuesday, Thursday, and Saturday 10am-1:30pm.
• NonFood Pantry Provides qualifying clients with a one-month supply of 25 specific daily-use items that food stamps cannot purchase (toilet paper, shampoo, soap, deodorant, etc.). A family of four receives a minimum of $185 in product at no cost; reportedly the only such program in the Charlotte area.
• Emergency Food Pantry
• Nourish Up Partnership
• BillPay Assistance Assists qualifying clients with past-due mortgage, rent, and utility bills before eviction or disconnection occurs, and covers expenses tied to higher-paying jobs (e.g., CNA Exam and RN Exam fees). Partners include Duke Energy, Union Power, Charlotte Water, and Piedmont Natural Gas.
• 1:1 Budgeting
• Client Shopping
• Beds for Families
• Back2School Program
• Turkey Tuesday
• Christmas Assistance
• Information & Referrals

Quantifiable outcome

• 40,000 people helped with over $2 million in assistance over 8 years
• +5 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

22 partnerships are on record, tiered minor, moderate and core.

• Apparo Amplifying Nonprofit ImpactminorOthersNonprofit support organization providing operational assistance and resources.
• Bright BlessingsmoderateStrategic or Co-development PartnerNonprofit delivering joy and hope to children through birthday parties, baby supplies, hygiene kits and books. Shares similar mission of supporting children in need.
• Catherine's HouseminorStrategic or Co-development PartnerNonprofit partner organization serving similar populations in need.
• Centric ConsultingminorOthersBusiness consulting firm providing pro bono support for nonprofit operations.
• Charlotte WatermoderateStrategic or Co-development PartnerGovernment utility partnership enabling bill pay assistance program for water services.
• Chick-fil-AminorGTM or Marketing PartnerCorporate sponsor providing gift cards and support for community events.
• Duke EnergycoreStrategic or Co-development PartnerPrimary utility partner for BillPay Assistance program, helping prevent utility disconnections for low-income families.
• HOME2HOME MinistriesminorStrategic or Co-development PartnerPartner organization for housing and family support services.
• Mint Hill Chamber of CommercecoreStrategic or Co-development PartnerKey community partner; Executive Director Kim Rhodarmer served as President in 2021. Provides networking, business support, and scholarship programs.
• Mint Hill Women's ClubcoreStrategic or Co-development PartnerMajor supporter since 2017, provides funding for seasonal programs including Turkey Tuesday. Raised over $22K in 2020 for local nonprofits.
• Nourish UpcoreStrategic or Co-development PartnerApproved referral source and local food distribution partner. Servant Heart's distributes Nourish Up food boxes to clients up to 12 times annually.
• Novant Health Mint Hill Medical CentermoderateStrategic or Co-development PartnerHealthcare partner; President Joy Greear served on Chamber board. Provides community health support and corporate sponsorship.
• Piedmont Natural GasmoderateStrategic or Co-development PartnerUtility partner for BillPay Assistance program covering natural gas services.
• Queens Grant Community SchoolminorStrategic or Co-development PartnerPartner school for assistance programs and community outreach.
• Scott Clark ToyotaminorGTM or Marketing PartnerCorporate sponsor supporting community events and programs.
• The Dragonfly ClosetminorStrategic or Co-development PartnerThrift/resale partner organization serving children and families.
• Union PowercoreStrategic or Co-development PartnerElectric utility cooperative partner for BillPay Assistance program, helping prevent disconnections for low-income families.
• Beloved Community ChurchcoreStrategic or Co-development PartnerMajor church partner providing volunteers, donations, and event support including free cookouts and Turkey Tuesday gift cards.
• Elevation Church - MatthewsmoderateStrategic or Co-development PartnerChurch partner providing volunteers and stuffing Thanksgiving grocery bags for Turkey Tuesday program.
• St. Luke's Catholic ChurchmoderateStrategic or Co-development PartnerChurch partner providing generous food donations to Emergency Food Pantry, nearly tripling distribution.
• Town of Mint HillcoreStrategic or Co-development PartnerGovernment partner including Mayor, Board of Commissioners, and Town Manager. Brought CARES Act grant opportunity to organization.
• Mint Hill Police DepartmentminorStrategic or Co-development PartnerGovernment partnership for community support and appreciation initiatives.

Scale indicators15 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Crisis Assistance Ministry: Charlotte-based nonprofit that absorbed the Matthews HELP Center (where founder Kim Rhodarmer previously served as ED). Provides rent/utility assistance, clothing, and household goods to Mecklenburg County families facing financial crisis — directly comparable mission and client population to Servant's Heart.
• Loaves & Fishes: Charlotte-area food pantry network serving low-income families through member agency partnerships. Highly comparable to Servant's Heart's Emergency Food Pantry and Nourish Up distribution model, and serves the same Mecklenburg County geography.
• Matthews HELP Center: Historical direct predecessor/peer — founder Kim Rhodarmer served as Executive Director 2009-2014. Provides emergency assistance (food, clothing, financial aid) to Matthews-area families in the same geographic belt as Mint Hill.
• Nourish Up: Charlotte regional food distribution partner with whom Servant's Heart has a formal referral/distribution agreement (up to 12 boxes/year/client). Comparable food-security mission and serves the same client population in the same geography.
• Bright Blessings: Charlotte-area nonprofit serving children in need through birthday parties, hygiene kits, and baby supplies — explicitly listed as a strategic partner of Servant's Heart. Highly comparable child-focused assistance mission.

Broad incumbents

• United Way of Central Carolinas: Regional umbrella funder supporting many of the same Charlotte-area assistance programs Servant's Heart operates. Not a direct competitor but a comparable community-support organization with significant funding/coordination influence in the same market.
• Habitat for Humanity of the Charlotte Region: Charlotte-area housing/homelessness-prevention nonprofit. Comparable on the housing-stability dimension of Servant's Heart's BillPay program, though operating at much larger scale and with a different intervention model.
• Salvation Army of Greater Charlotte: National nonprofit with comprehensive Charlotte-area programs spanning emergency food, utility assistance, holiday giving, and thrift retail. Provides the full bundle of services that Servant's Heart offers, but at much larger scale.
• Goodwill Industries of the Piedmont: Larger thrift-store-funded nonprofit operating across the Charlotte region. Same social-enterprise revenue model (donated goods → mission programs) as Servant's Heart's Community Boutique, but at significantly greater scale and broader mission scope.

Emerging players

• The Dragonfly Closet: Charlotte-area thrift/resale nonprofit serving children and families with clothing and basic needs. Comparable thrift-funded model and child/family focus; smaller scale and narrower scope than Servant's Heart.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ServantsHeartofMintHill
• LinkedInlinkedin.com/company/servants-heart-of-mint-hill

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Servant's Heart Of Mint Hill, Inc.