Maple Communications Group Inc.

What Maple Communications Group Inc. does

Maple Communications Group Inc. is a privately held Canadian corporation founded in 2015 and headquartered in British Columbia that delivers communication accessibility services for Deaf and Hard-of-Hearing individuals. The company was developed by and for members of the Deaf community and is positioned as Canada's premier Video Remote Interpreting (VRI) provider. Its core product, Maple VRI, connects hearing and Deaf users with live remote sign language interpreters in under 60 seconds through any internet-enabled device using WebRTC, with a 15-minute minimum billing model that undercuts the 2-hour minimum typical of in-person interpretation. The portfolio extends beyond VRI to in-person sign language interpretation, Over-the-Phone Interpretation (OPI), live captioning (via VITAC partnership), CART, TypeWell real-time transcription, remote notetaking (including the OTHOR sub-brand for post-secondary students), pre-recorded video messages, and sensitivity-awareness training workshops.

The company operates a direct-to-consumer go-to-market with both self-serve digital onboarding (free VRI app, online enrollment, VRI login portal) and inside-sales phone intake (844-627-5326). Customers are organizations with accessibility-compliance obligations under the Canadian Human Rights Act and HIPAA, primarily across healthcare, legal, education, and government verticals in Canada with selective US reach. Revenue is generated via usage-based per-minute VRI billing, hourly remote-notetaking charges, and per-individual unit pricing for training workshops, with no publicly disclosed financials, funding history, or institutional ownership. Headcount is reported in the 1-10 range and no management team is publicly listed in the source data, indicating a small operating organization despite a comparatively broad product surface and embedded integrations with Zoom, Adobe Connect, and supporting partners (VITAC, Caption Colorado).

Name

Maple Communications Group Inc.

Legal name

Maple Communications Group Inc.

Website

https://maplecomm.ca

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Maple Communications provides sign language interpreting, VRI, captioning, CART, remote notetaking, and accessibility training for Deaf and Hard-of-Hearing users across Canadian healthcare, legal, education, and government organizations, with selective US reach.

Ownership category

akta.pro rank

Product category

Accessibility and Communication Access Services

NAICS

Translation and Interpretation Services (541930)

SIC

Communications Services, Nec (4899)

akta.pro industry

PRIMARYEDALAGAD

Note-Taking, Interpreting & Communication Access Services

Education/Student Services & Campus Operations/Disability Services & Accessibility

SECONDARYHDAIAHAH

WebRTC & In-Browser Voice/Video

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

Keywords

• Sign language interpretation
• Video remote interpreting
• Communication access services
• Deaf accessibility services
• Captioning and transcription

Headquarters

HQ city

Richmond

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Video Remote Interpreting (VRI): Usage-based per-minute billing for VRI services with 15-minute minimum charges. No cancellation fees or travel costs. Available on-demand 24/7 and by scheduling.
2. Remote Notetaking Services: Transcription services charged by the hour of audio recording. Commercial services include simple verbatim, time-indexed, and scripted text. Educational services provided through OTHOR (Offline Transcription High Output Rendering) for post-secondary students.
3. Training Workshops: Per individual fee for 3-4 hour sensitivity awareness training sessions covering Deaf culture, communication barriers, and accommodation requirements. Group discounts available for larger organizations.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Maple Communications provides on-demand and scheduled Video Remote Interpreting (VRI) that connects Deaf and Hard-of-Hearing individuals with live sign language interpreters in under 60 seconds via any internet-enabled device. The company complements its VRI platform with in-person sign language interpretation, Over-the-Phone Interpretation (OPI), live captioning and subtitling, CART real-time transcription, TypeWell transcription, remote notetaking, and training workshops on Deaf culture and accessibility compliance.

Product overview

Maple Communications Group Inc. offers a comprehensive suite of communication accessibility services for deaf and hard-of-hearing individuals. The core offering is Video Remote Interpreting (VRI), an on-demand and scheduled service that connects clients with remote sign language interpreters in under 60 seconds. This core platform is complemented by a portfolio of accessibility services including in-person Sign Language Interpretation, Over-the-Phone Interpretation (OPI), Captioning and Subtitle services, CART (Communication Access Real-time Translation), TypeWell transcription, Remote Notetaking (with the OTHOR service for students), and Pre-Recorded Video Message Services. Training Workshops and Classes provide sensitivity awareness and technology training to help organizations comply with accessibility requirements. Services are designed to comply with the Canadian Human Rights Act and HIPAA regulations.

Differentiator

Problem solved

Functional benefit

Brands

• OTHOR: Offline Transcription High Output Rendering - premium note taking service for post-secondary education students

Products and services

• Video Remote Interpreting (VRI) On-demand and scheduled video remote interpreting service that connects clients with remote sign language interpreters in under 60 seconds using any internet-enabled device with a webcam, for Deaf and hearing individuals in legal, medical, workplace, and educational settings.
• Sign Language Interpretation In-person sign language interpretation providing qualified ASL interpreters for legal, medical, business, and educational environments.
• Over-the-Phone Interpreter Services (OPI) Telephone-based interpretation services connecting hearing individuals with deaf persons through remote interpreters via phone calls.
• Captioning and Subtitle Live human captioning services for events, meetings, and recordings, with integration support for Zoom, Adobe Connect, and other video platforms.
• Communication Access Real-time Translation (CART) Real-time transcription service where a CART provider transcribes spoken language into text during live events, meetings, or presentations for deaf and hard-of-hearing individuals.
• TypeWell Transcription service using the TypeWell system for real-time captioning, providing verbatim or edited transcription for deaf and hard-of-hearing individuals.
• Remote Notetaking (including OTHOR) Transcription services for recorded audio of meetings and events, available as live or offline transcription, including the OTHOR service (Offline Transcription High Output Rendering) specifically designed for post-secondary students.
• Training Workshops and Classes Sensitivity awareness classes and hands-on technology training workshops to help organizations understand deaf communication needs, comply with accessibility requirements, and effectively use interpretation services and devices.

Quantifiable outcome

• Connect with live interpreter in under 60 seconds
• +1 more outcomes

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature1 record

Partnerships

One partnership is on record.

• VITACcoreTechnology or IntegrationVITAC is Maple's captioning solutions partner. Maple uses VITAC's captioning services for Zoom integrated captions and Adobe Connect event captioning. VITAC captioners join Zoom events as panelists to provide real-time captioning.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• ZVRS: Video Relay Service and VRI provider focused on the Deaf community, offering on-demand and scheduled sign language interpretation via video. Closely comparable VRI delivery model and customer base to Maple.
• Hands On Sign Language Services: Provider of on-site and remote American Sign Language interpreting and CART services for businesses, schools, and government. Comparable on the in-person and remote sign-language interpretation product line.
• Stratus Video: Provider of video remote interpreting across spoken and signed languages for healthcare, government, and education. Direct peer on VRI platform delivery and regulated-customer focus.
• CyraCom: US provider of interpretation and translation services, with strong penetration in healthcare for limited-English-proficiency and Deaf/HoH patient communication. Comparable remote interpretation delivery and healthcare compliance focus.
• Sorenson Communications: Largest US provider of Video Remote Interpreting and Video Relay Service (VRS) for the Deaf and Hard-of-Hearing community. Directly competes with Maple on VRI delivery model and target customer base (deaf/HoH users, enterprises, healthcare).
• Purple Communications: Major US VRI and video relay provider serving Deaf and Hard-of-Hearing customers with on-demand and scheduled interpreting. Directly comparable product set to Maple's VRI core offering.
• Convo: Video relay and VRI provider built by and for the Deaf community, offering on-demand and scheduled interpreting. Direct VRI peer with comparable community-rooted positioning.
• LanguageLine Solutions: Largest global interpretation and translation services provider, offering phone, video, and in-person interpretation across many languages. Overlaps Maple on remote interpretation delivery and enterprise healthcare/legal/government customers.

Regional players

• SignVideo: UK-based provider of on-demand BSL/English video interpretation via app and web, with parallel enterprise and public-sector offerings. Direct product analog to Maple but operating in British/European markets rather than North America.

Emerging players

• CaptionAccess: Provider of live captioning and CART services for events, meetings, and recorded media. Comparable on the captioning/CART portion of Maple's portfolio, though narrower in scope.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights7 records

Customer concentration

• Xtwitter.com/maplecommca
• Facebookfacebook.com/maplecommca
• LinkedInlinkedin.com/company/maple-communications-group

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Maple Communications Group Inc.