TST (NORTHWEST) LTD

What TST (NORTHWEST) LTD does

TST (NORTHWEST) LTD is a privately held managed IT services provider headquartered in Chester, United Kingdom, founded in 2000. The company delivers integrated IT support, cybersecurity, cloud, business communications, web hosting, and backup services to small and medium-sized enterprises across Chester, Cheshire, North Wales, and the Wirral. Core offerings include proactive IT monitoring, automated patch management, helpdesk support with reported 95%+ first-contact resolution, Microsoft 365 licensing and administration, WithSecure-based endpoint protection with EDR, 3CX and TST Digital Voice hosted VoIP, Zimbra email hosting, offsite backup, and a self-service customer portal.

The technology stack is built around third-party platforms — Microsoft 365, 3CX, WithSecure, Zimbra, SignNow, MyGlue, DrayTek, UniFi, and Webex — integrated with proprietary tooling including the TST customer portal, RMM application, and TST Digital Voice VoIP platform. Architecture follows a multi-tenant managed services model with remote monitoring and management, cloud-hosted server options, and layered cyber security including Microsoft 365 backup for Teams, OneDrive, SharePoint, and Exchange plus Entra ID backup.

The business operates on a subscription-based recurring revenue model with monthly billing for managed IT packages combining protection, recovery, monitoring, support, and compliance. Additional revenue streams include Microsoft 365 licensing resale, security services, VoIP and unified communications, web and email hosting, and project-based professional services. Go-to-market is sales-led through direct engagement with SMEs in the regional catchment area, supported by content marketing (blog, knowledge base) and SEO-driven organic acquisition. The company is registered as a UK private limited company (Company Number 14964172) with 11–50 employees and no evidence of external institutional funding.

Name

TST (NORTHWEST) LTD

Legal name

TST (NORTHWEST) LTD

Website

https://tst.uk.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

TST (NORTHWEST) LTD is a privately held UK managed IT services provider founded in 2000, delivering managed IT, cybersecurity, cloud, VoIP, and hosting solutions to SMEs across Chester, Cheshire, North Wales, and the Wirral on a subscription basis.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

Keywords

• Managed IT services
• Cyber security services
• Cloud services
• Business communications
• IT support

Headquarters

HQ city

Chester

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Services Subscription: Recurring monthly/annual subscription model for complete IT management including monitoring, maintenance, support, security, and cloud services. Business IT packages combine protection, recovery, monitoring, support, and compliance into single managed service.
2. Microsoft 365 Licensing: Resale and management of Microsoft 365 subscriptions including software download, installation support, and license management services.
3. Security Services: Endpoint protection, EDR, antivirus (WithSecure), phishing defence, and security awareness training as standalone or bundled services.
4. Business Communications: Hosted VoIP phone systems, mobile services, broadband, and unified communications services with per-user or usage-based pricing.
5. Web and Email Hosting: Web hosting services, email hosting, and domain management for business customers.
6. Professional Services: IT strategy and consultancy, implementation services, and on-demand technical support beyond contracted packages.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

TST (NORTHWEST) LTD provides managed IT services for SMEs, bundling proactive monitoring, automated patch management, IT helpdesk support, Microsoft 365 licensing and support, cyber security (EDR, antivirus, M365 backup, phishing defence), cloud-hosted servers, business communications (hosted VoIP/telephony), offsite backup, web hosting, and broadband into monthly subscription packages. It also delivers professional services such as IT strategy, consultancy, and implementation, with delivery handled through a customer portal, remote support tools, and a self-service knowledge base for customers in Chester, Cheshire, North Wales, and the Wirral.

Product overview

TST (NORTHWEST) LTD is a managed IT services provider offering a comprehensive suite of technology solutions for SMEs across Chester, Cheshire, North Wales, and the Wirral. The core offering is Managed IT Services, which combines proactive monitoring, helpdesk support, cloud services, and security into monthly subscription packages. The product portfolio centers on three main pillars: (1) IT Infrastructure & Support comprising Managed IT Services, IT Support, and Remote Support; (2) Security & Compliance including Cyber Security Services with EDR, antivirus (WithSecure), Microsoft 365 backup, and compliance frameworks; and (3) Communications & Productivity featuring TST Digital Voice (HD VoIP with Unity Desktop/Mobile and Webex), 3CX VoIP, Zimbra Exchange Email, and email marketing. Additional services include Offsite Secure Backup, DataDrop CloudSync, SignNow e-signatures, MyGlue password management, Web Hosting, Broadband, and a self-service Knowledge Base. The company operates on a modular, subscription-based model where businesses can select from various IT packages combining protection, recovery, monitoring, support, and compliance.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive managed IT services for SMEs covering proactive monitoring, automated patch management, IT helpdesk, Microsoft 365 support and licensing, cloud services, network management, business communications, and IT strategy consultancy in Chester, Cheshire, North Wales, and the Wirral.
• IT Support IT helpdesk support delivered via phone, email, and customer portal, with over 95% of issues resolved on first contact and priority support for contracted customers.
• Cyber Security Services Layered cyber security protection including next-generation antivirus, Endpoint Detection and Response (EDR), ransomware detection, security monitoring, Microsoft 365 backup for Teams/OneDrive/SharePoint/Exchange, Entra ID backup, phishing protection, security awareness training, simulated phishing campaigns, spam and email threat protection, and dark web monitoring for SMEs.
• Cloud Services Secure and flexible cloud solutions including cloud-hosted servers, Office 365 integration, and mapped drive configuration to enable modern hybrid working for business customers.
• TST Digital Voice TST-branded HD business VoIP platform with Unity Desktop, Unity Mobile, and Webex integration, including call reports, call recordings, and mobile call management for business customers.
• 3CX VoIP Hosted 3CX VoIP phone system with web client, Windows app, Android/iOS mobile apps, conference calling, call recordings, chat, voicemail, and Chrome call notifications.
• Offsite Secure Backup Secure offsite backup service with web interface and desktop control panel for manual backup, file and folder restore and delete, backup configuration changes, and quota monitoring.
• DataDrop CloudSync Cloud-based data backup and synchronization service governed by dedicated terms of service for business customers.
• Web Services Professional website design, hosting, maintenance, and online business solutions for SME customers.
• Web Hosting Web hosting service including shared hosting webmail access, autoresponders, and email setup guides for Android, iPhone, and Outlook.
• Broadband Services Business broadband services with control panel access, intermittent fault troubleshooting, and Openreach engineer visit coordination.

Quantifiable outcome

• Over 95% of IT issues resolved on first contact
• +2 more outcomes

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationTST is a Microsoft partner providing Microsoft 365 licensing, support, and implementation services including Office 365, Teams, OneDrive, SharePoint, Exchange, Azure, and Entra ID. TST offers Microsoft 365 backup services for Teams, OneDrive, SharePoint, and Exchange, plus enhanced MS365 security solutions.
• 3CXcoreTechnology or IntegrationTST delivers hosted VoIP phone systems using 3CX platform with features including call recordings, web client, status management, chat, call transfer, voicemail, Android/iOS apps, conference calls, and Windows desktop application integration.
• WithSecurecoreTechnology or IntegrationTST provides WithSecure (formerly F-Secure) antivirus and internet security solutions including PC Protection, endpoint security, and threat protection for customer devices.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Six Degrees Group: Established UK managed services, cloud, and unified communications provider; broader and more national than TST but competes for SME IT outsourcing and VoIP business.
• Air IT: Larger, PE-backed UK managed IT services and communications provider operating broadly across multiple regions; overlaps with TST's managed IT, VoIP, and cyber security portfolio but at greater scale and geographic reach.
• Redcentric: UK-wide managed services, cloud, and communications provider with a much broader portfolio and national footprint than TST, but competing for the same SME IT outsourcing wallet.
• ANS Group: UK-based managed cloud, IT, and digital transformation services provider; competes for SME/mid-market managed IT contracts with a wider service catalogue than TST.

Direct peers

• Netstar IT Support: Small UK managed IT services provider serving SMEs with proactive monitoring, helpdesk, Microsoft 365, and cyber security — directly comparable in scale, customer segment, and service mix to TST.
• Solutions4IT: UK managed IT services and cyber security provider for small and medium businesses, offering proactive monitoring, helpdesk, and cloud services similar to TST's core offering.
• Mirus IT Solutions: UK-based managed IT services and cyber security provider focused on SMEs, with a subscription-based model closely aligned with TST's bundled managed IT + security offering.
• Razorblue: Regional UK managed IT services and cloud provider serving SMEs and mid-market, offering a similar bundle of managed IT, cloud hosting, and cyber security services.
• IT Naturally: UK-based managed IT support and cyber security MSP targeting SMEs, with comparable Microsoft 365-centric service stack and subscription pricing.
• Synapse360: UK managed IT services and cloud provider offering Microsoft-centric managed services to SMEs, with comparable scope and customer profile.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/tst-for-everything-it

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TST (NORTHWEST) LTD