PILLAR COMMUNITY SUPPORT

What PILLAR COMMUNITY SUPPORT does

Pillar Community Support (legal entity: Apple Patch Community, Inc., Federal Tax ID 61-1159539) is a Kentucky-based 501(c)(3) nonprofit social service agency founded in 1988 and rebranded to Pillar in 2018. The organization serves adults with intellectual and developmental disabilities across the Louisville metro area (Oldham and Jefferson counties) through an integrated service stack: 17 staffed residential homes (each housing three residents with individual bedrooms and bathrooms, staffed 24/7 by Direct Support Professionals), four community engagement centers serving as day programs (Apple Patch in Crestwood, Bon Air in Louisville, Crestwood Station, and the newest Russell Engagement Center opened October 2024 in partnership with Zion Baptist Church), Positive Behavior Support services, case management for adults and children, and a transportation program that logged 26,701 trips and 264,036.9 miles in the last year. The planned Choice Landing Technology Assist Apartments (one-bedroom, handicap-accessible units with optional in-unit technology assistance features, 24/7 staffed lobby) extend the model into independent-supported housing and are listed as Coming Soon.

The underlying technology stack is a traditional human services delivery model augmented by basic operational tooling: Donor Perfect for online donation processing and stock/IRA gift handling, an internal Spiceworks help desk portal (pillarsupport.on.spiceworks.com), and Raymond James Financial Services as the receiving institution for securities gifts. There is no proprietary technology stack or public API disclosed. The technology stack supporting the in-home Technology Assist Apartments and Russell Engagement Center's virtual reality experiences represents assistive rather than AI-enabled capability.

The business model is a hybrid of (1) Kentucky Medicaid waiver reimbursements (MPW and SCL Waivers) for residential, engagement center, case management, and Positive Behavior Support services, billed per participant via Case Manager or Support Broker referrals sent to [email protected]; (2) charitable giving through individual donations (Donor Perfect), stock and IRA qualified charitable distributions, legacy gifts and bequests funding the Pillar Endowment, and Kroger Community Rewards; and (3) event-driven fundraising including the flagship Annual Watts Spring Home Projects Show (presented by Watts Home Center at CityPlace Expo Center), Annual Golf Scramble, Coffee & Connections (3x/year), and Annual Breakfast. Under Executive Director Karri Gerdemann's tenure since 2020, the organization has paid off mortgages on all 17 residential homes and received two-year state accreditation from DDID and KHC, the CHAMP award from the Kentucky Cabinet for Health and Family Services, and the 2023 BBB Torch Ethics Award.

Name

PILLAR COMMUNITY SUPPORT

Legal name

Apple Patch Community, Inc.

Website

https://pillar.ky

Company type

Private

Founded year

1988

Operating status

Operating

Short description

Pillar Community Support is a Kentucky 501(c)(3) nonprofit providing residential, day-program, behavior support, case management, and transportation services for adults with intellectual and developmental disabilities across 17 staffed homes and 4 engagement centers in the Louisville metro.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Residential Intellectual and Developmental Disability Facilities (62321), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331)

SIC

Services-Social Services (8300)

akta.pro primary industry

Community-Based Senior Centers with Adult Day Services (HLADAIAJ)

akta.pro secondary industries

Community Centers & Neighborhood Support Services (BPAGAEAL), Community Center Education Programs (EDAAAFAB)

Keywords

• Disability support services
• Residential group homes
• Developmental disability care
• Community engagement programs
• Behavior support services

Headquarters

HQ city

Crestwood

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Individual Charitable Donations: Online giving via Donor Perfect platform. Includes one-time and recurring donations. Primary individual donor acquisition channel.
2. Stock and Securities Gifts: Donations of appreciated securities (stocks, bonds, mutual funds) wired directly through Raymond James Financial Services. Donors receive charitable income tax deduction equal to fair market value and avoid capital gains tax. Provides Pillar 100% of liquidation proceeds.
3. IRA Qualified Charitable Distributions: Qualified Charitable Donations (QCDs) from IRA accounts for donors 70½+. Donations up to $100,000 per person per year are not counted as taxable distribution; may help meet Required Minimum Distributions (RMDs).
4. Legacy Gifts and Bequests: Estate planning vehicles including specific bequests, remainder gifts, beneficiary designations on annuities/IRAs/401(k)s, life insurance beneficiary arrangements, Charitable Remainder Trusts, and Lead Trusts. Funds the Pillar Endowment to ensure multi-generational care.
5. Kroger Community Rewards: Recurring donation stream where Kroger shoppers register their loyalty card to direct a percentage of spending to Pillar.
6. Medicaid Waiver Service Reimbursements: Service revenue for residential, engagement center (day program), case management, and Positive Behavior Support services billed through Kentucky Medicaid waivers (MPW and SCL Waivers). Reimbursement-based funding for government-contracted disability services.
7. Fundraising Events: Annual Watts Spring Home Projects Show (vendor booth fees, entrance donations), Annual Golf Scramble, Annual Breakfast, and Coffee & Connections. Event proceeds fund residential and clinical services.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels6 records

Core offering

Pillar Community Support operates 17 staffed residential homes and 4 community engagement centers (day programs) serving adults with intellectual and developmental disabilities in Kentucky. Core offerings include residential group home services (24/7 staffed homes housing 3 residents each), engagement center day programming with art, technology, and community outings, positive behavior support, case management, transportation (26,701 trips in the last year), and the planned Technology Assist Apartments under the Choice Landing brand.

Differentiator

Problem solved

Functional benefit

Products and services

• Residences (Residential Services)
• Engagement Centers (Day Programs)
• Positive Behavior Support
• Transportation Services
• Case Management
• Technology Assist Apartments (Choice Landing)

Quantifiable outcome

• 17 residential home mortgages paid off under current leadership, securing homes in perpetuity for people with disabilities
• +4 more outcomes

Named customers1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eight partnerships are on record, tiered flagship, minor and core.

• Watts Home CenterflagshipGTM or Marketing Partner · 21 January 2025Presenting sponsor of the annual Watts Spring Home Projects Show, held at CityPlace Expo Center in La Grange, KY. All proceeds (vendor booth fees and entrance donations) are donated to Pillar to support residential, day engagement centers, case management, transportation, and clinical behavioral services. The 6th annual event is scheduled for 2026; the 5th annual was held February 1, 2025.
• RunSwitch PRminorGTM or Marketing Partner · 11 December 2024Public relations agency writing and distributing Pillar's press releases (e.g., the December 11, 2024 leadership expansion announcement and January 21, 2025 Watts Home Show release).
• The West End SchoolminorGTM or Marketing Partner · 14 November 2024Louisville boarding school that hosted a heartwarming basketball tournament season kickoff in November 2024. Middle school athletes shot baskets with intellectually and physically disabled athletes from Pillar (covered by WDRB).
• Zion Baptist ChurchcoreOthers · 8 October 2024Hosts the Russell Engagement Center at 2200 W Muhammad Ali Blvd, Louisville, KY. Opened October 8, 2024 as Pillar's newest and fourth day program and the first new day program for adults with disabilities in Louisville's west end in nearly a decade. Facility partnership enabling geographic expansion.
• Spalding University Occupational Therapy ProgramcoreImplementation/ SI/ Consulting Partner · 1 January 2023Since 2023, Spalding University's Occupational Therapy (OT) program has partnered with Pillar to embed OT students in a three-month educational rotation at Pillar's engagement center. OT students assess client needs (first project focused on nutrition, including a mock grocery store for cost-effective shopping practice) and provide ongoing clinical support.
• Kroger Community RewardsminorGTM or Marketing PartnerCause-marketing partnership enabling Kroger shoppers to direct a percentage of their purchases to Pillar by linking their loyalty card. Listed as one of Pillar's 'Other Ways to Give'.
• Donor PerfectcoreTechnology or IntegrationThird-party payment processing platform (interland3.donorperfect.net) used by Pillar to securely store and process donor payment data, including credit card numbers and security codes. Integrated via weblink ID 13, name E7532.
• Choice LandingcoreStrategic or Co-development PartnerCo-developed affordable housing initiative referenced via choicelanding.org. Brings one-bedroom, handicap-accessible apartments with optional technology assistance features, 24/7 staffed lobby, community activities and weekly retail trips. Exit 14 off I-71. Status: Coming Soon.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Regional players

• LifeStream Services: Indiana-based nonprofit serving people with intellectual and developmental disabilities, seniors, and those with brain injuries through residential, day, and case management services. Comparable operational model to Pillar but primarily serves central Indiana rather than Kentucky.
• Rauch, Inc. New Albany, Indiana-based nonprofit providing residential, day program, and employment services for people with intellectual and developmental disabilities across southern Indiana. Operates just across the Ohio River from Pillar's Louisville metro service area with a closely matched service mix.

Direct peers

• The Arc of Kentucky: State chapter of The Arc serving people with intellectual and developmental disabilities in Kentucky through advocacy, family support, and direct services. Operates within the same MPW/SCL Medicaid waiver ecosystem and serves overlapping participant populations in Kentucky.
• Maryhurst: Louisville, Kentucky-based nonprofit serving children and young adults with behavioral health needs and intellectual/developmental disabilities through residential, clinical, and educational programs. Geographically and service-mix adjacent — Pillar's Executive Director Karri Gerdemann was previously Clinical Director at Maryhurst.
• New Vista: Kentucky-based nonprofit providing behavioral health, intellectual and developmental disabilities, and substance use services across residential, outpatient, and case management programs. Operates as a community mental health center with overlapping IDD residential and waiver-funded services in Kentucky.

Broad incumbents

• BrightSpring Health Services: Louisville-headquartered, publicly traded (NASDAQ: BTSG) national provider of home and community-based services for people with intellectual and developmental disabilities, behavioral health, and pharmacy services. Operates at vastly greater scale than Pillar across all 50 states but shares the same Medicaid HCBS waiver funding model.
• Easterseals: National nonprofit federation providing disability and community-based services including residential, day programs, and case management across the U.S. Comparable mission and service breadth to Pillar, with local affiliates operating in Kentucky.
• Volunteers of America Mid-States: Kentucky- and Indiana-serving nonprofit affiliate providing housing, behavioral health, intellectual/developmental disabilities, and community services. Overlaps with Pillar in disability residential, case management, and affordable housing programs in the same Kentucky metro.
• Sevita Health (formerly The MENTOR Network): One of the largest national providers of home and community-based services for people with intellectual and developmental disabilities, including group homes, day programs, and behavioral health. Directly comparable service model to Pillar at national scale.
• The Arc of the United States: National nonprofit organization advocating for and serving people with intellectual and developmental disabilities through state and local chapters, including The Arc of Kentucky. Operates as the broader parent of Pillar's closest direct peer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/pillarsupportky
• Facebookfacebook.com/PillarSupportKY
• LinkedInlinkedin.com/company/pillarsupportky

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles21 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PILLAR COMMUNITY SUPPORT