Häirekeskus

What Häirekeskus does

Häirekeskus (Estonian Emergency Response Centre) is a government state agency operating under the Estonian Ministry of the Interior, established in its current unified form in 2015 when Estonia consolidated police, rescue, and ambulance dispatch under the European 112 emergency number. The agency runs two core services 24/7: the 112 emergency line, which handles over 1 million calls per year and dispatches police, ambulance, and rescue services, and the 1247 state information helpline, launched in March 2020 during the COVID-19 pandemic and now handling approximately 1.2 million cumulative calls across government information, road, environmental, rescue, health, and consular topics.

Operations are delivered through four regional centres in Tallinn, Tartu, Pärnu, and Jõhvi, staffed by approximately 230 personnel. The supporting technology stack includes Advanced Mobile Location (AML) for meter-level caller positioning, a GIS-112 map application for dispatch visualization, eCall vehicle-integrated emergency calling, SMS-112 text-to-emergency-service capability, and a satellite-based location-targeted SMS alert system. Internal dispatch is supported by an information system co-developed with SMIT (the Ministry of Interior's IT and Development Centre) and uses a criteria-based risk assessment framework adopted in March 2022 based on Scandinavian Index methodology. Other features include an internal notification processing system, an online feedback module (with SMS-based pilot since 2023), and a children's education portal (Lastenurk).

The business model is government-funded: all services are provided free of charge to Estonian residents and visitors, with revenue derived entirely from Estonian state budget allocations through the Ministry of the Interior. There is no commercial pricing or customer segmentation. Key partners include the Police and Border Guard Board, the Rescue Board, the Health Board, the Estonian Ambulance Association, SMIT, and 25 municipalities for crisis information services. The Director General is Kätlin Alvela. The agency reports 95% trust among the Estonian population and an average answer time of approximately 5 seconds for emergency calls.

Name

Häirekeskus

Legal name

Häirekeskus

Website

https://112.ee

Company type

Private

Founded year

2015

Operating status

Operating

Short description

Häirekeskus is Estonia's government-run Emergency Response Centre, operating the 112 emergency number and 1247 state information helpline 24/7 across four regional centres. It coordinates police, ambulance, and rescue dispatch for all Estonian residents and visitors, handling over one million emergency calls annually.

Ownership category

akta.pro rank

Product category

Emergency Response Services

NAICS

Emergency and Other Relief Services (624230)

akta.pro primary industry

Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK)

akta.pro secondary industries

Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL), Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ)

Keywords

• Emergency response services
• Public safety dispatch
• Government information hotline
• Crisis coordination center
• Emergency call handling

Headquarters

HQ city

Tallinn

HQ country

Estonia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure

Revenue model

1. Government Funding: Häirekeskus is a government agency funded by the Estonian Ministry of Interior. Services are provided free of charge to all citizens and visitors. Revenue comes from state budget allocations for emergency response operations.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Häirekeskus (Estonian Emergency Response Centre) operates Estonia's unified emergency response system, handling the 112 emergency number for police, ambulance, and rescue dispatch, plus the 1247 state information helpline for verified government information. Services are provided free of charge 24/7 through four regional centers in Tallinn, Tartu, Pärnu, and Jõhvi, employing approximately 230 staff who coordinate over 1 million emergency calls annually.

Product overview

Häirekeskus (Emergency Response Centre) is Estonia's unified public safety communications hub operating two core services: emergency number 112 (handling police, ambulance, and rescue dispatch with over 1 million calls annually) and state information line 1247 (a 24/7 government information helpline). The product portfolio includes supporting technology features — Advanced Mobile Location (AML) for meter-level caller positioning, the GIS-112 map application for dispatch visualization, eCall vehicle emergency integration, an SMS-112 text-to-112 service, and an internal emergency notification processing system built with Estonia's Ministry of Interior IT centre. Public-facing modules include the Lastenurk (Children's Corner) educational section and an online feedback system. All services are coordinated through regional centres in Tallinn, Tartu, Pärnu, and Jõhvi.

Differentiator

Problem solved

Functional benefit

Brands

• 112: Emergency number 112 - the unified European emergency number for police, rescue, and ambulance services in Estonia
• 1247

Products and services

• 112 Emergency Number Service Estonia's single emergency number for calling ambulance, police, or rescue services. Calls are answered by rescue coordinators in Tallinn, Tartu, Pärnu, or Jõhvi. The service handles over 1 million emergency calls per year and dispatches ambulance, police, and rescue responders. Accessible free of charge from any phone without area code, and from abroad at +372 600 0112.
• Riigiinfo telefon 1247 (State Information Phone) A 24/7 state information helpline providing reliable government information on topics including roads, environment, rescue, health, population registry, family status matters, and crisis guidance. Has answered over 1.2 million calls since launch and is expanding to include consular information in 2025.
• SMS-112 SMS-based emergency notification system allowing users to send a text message to 112 containing their address and type of emergency help needed, as an alternative when voice calls are not possible, such as during network outages or for hearing/speech impaired users.

Quantifiable outcome

• Emergency response coordination for over 1 million calls annually
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Police and Border Guard Board (Politsei- ja Piirivalveamet)coreStrategic or Co-development PartnerCo-located operations where police duty officers dispatch police units from Häirekeskus work halls. Joint coordination for emergency response. Since April 2018, Maritime Search and Rescue Centre employees also work in the Northern Centre for water-related incidents.
• Health Board (Terviseamet)coreStrategic or Co-development PartnerDeveloped new risk assessment guidelines for ambulance dispatch in March 2022. Ongoing collaboration on emergency medical protocols and procedures.
• Rescue Board (Päästeamet)coreStrategic or Co-development PartnerJoint development of emergency response protocols. Rescue Board leads major rescue operations coordinated through Häirekeskus.
• Estonian Ambulance Association (Eesti Kiirabi Liit)coreStrategic or Co-development PartnerCollaboration on ambulance dispatch criteria and new risk assessment system implemented in March 2022.
• IT and Development Centre at Ministry of Interior (SMIT)coreTechnology or IntegrationTechnical development partner implementing various systems including GIS-112, positioning services, eCall, and satellite-based alert systems.
• Estonian Transport Administration (Transpordiamet)minorStrategic or Co-development PartnerCollaboration during winter weather emergencies to advise public about road conditions and travel recommendations.
• 25 Local MunicipalitiesminorStrategic or Co-development PartnerCooperation agreements for crisis info phone services, helping municipalities communicate with citizens during emergencies.
• Estonian Road Insurance Fund (Eesti Liikluskindlustuse Fond)minorStrategic or Co-development PartnerJoined the 1247 state info phone to provide road insurance related information to citizens.
• Ministry of Foreign Affairs (Välisministeerium)minorStrategic or Co-development PartnerConsular emergency phone +372 5301 9999 works alongside 112 for Estonian citizens abroad. Collaboration during Ukraine crisis for consular information.

Scale indicators7 records

Recent moves11 records

Expansion highlights6 records

Direct peers

• Hätäkeskuslaitos (ERVE): Finland's national emergency response centre operating the 112 emergency number. Closest geographic and operational peer to Häirekeskus, with a similar Nordic PSAP model and multi-agency dispatch function.
• SOS Alarm: Swedish national emergency response centre that handles the 112 emergency number across Sweden. Highly comparable to Häirekeskus as a Nordic, government-mandated PSAP operating a unified dispatch platform with multi-agency coordination.
• Beredskabsstyrelsen (Danish Emergency Management Agency): Denmark's national emergency services agency coordinating 112 response. Similar Scandinavian PSAP-style coordination and government ownership model.
• Nasjonal kommunikasjonsmyndighet (NAKOS) / 113 Norway: Norway's national medical emergency communication centre handling 113 calls and coordinating with police (112) and fire (110). Comparable in mandate and Nordic operating context.
• NHS 111: UK's non-emergency health advice line coordinated through a national framework. Comparable as a state-funded, single-number citizen-services helpline analogous to Häirekeskus's 1247 service.

Emerging players

• RapidSOS: US-based emergency-data platform that delivers device-based location, sensor, and profile data directly to PSAPs, overlapping with Häirekeskus's AML positioning capability. Comparable as an emerging technology supplier reshaping PSAP data inputs.
• Carbyne: Cloud-native emergency-response platform offering video, location, and IoT integrations to PSAPs. Comparable as a newer entrant advancing caller-location and multimedia dispatch capabilities similar to Häirekeskus's AML/GIS-112 stack.

Broad incumbents

• Frequentis: Austrian-headquartered vendor of mission-critical communication systems widely used by emergency response centres globally, including PSAPs comparable to Häirekeskus. Relevant as the upstream technology provider for similar dispatch operations.
• Motorola Solutions: US-listed provider of public-safety software, command-centre solutions, and PSAP technology used by emergency response agencies worldwide. Comparable as a broad incumbent serving the same end-market as Häirekeskus.
• CentralSquare Technologies: US public-sector software vendor providing CAD and RMS systems to PSAPs and emergency-response agencies. Comparable as a broad incumbent whose CAD platform supports dispatch operations analogous to Häirekeskus's emergency notification system.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Hairekeskus
• LinkedInlinkedin.com/company/hairekeskus
• Instagraminstagram.com/hairekeskus

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Häirekeskus