CIVIC ASSIST LTD

What CIVIC ASSIST LTD does

Civic Assist Ltd is a registered charity (CH2321; ABN 46 156 661 273) and community-services non-profit operating primarily in the Toowoomba region of Queensland, Australia. The organization delivers harm minimisation, peer support, and street outreach services through its Street Crews, which operate in the Toowoomba CBD liquor precinct on Friday and Saturday nights and engage with more than 1,000 people annually, of whom 25% access support through written and active referral. Disclosed concerns among those making significant disclosures include personal health, safety and support (31%), family, homelessness and relationships (30%), aggressive and violent behaviour and drug and alcohol abuse (23%), and mental health (16%).

The organization also runs a Youth Outreach Program targeting 12-24 year olds every Thursday evening from 6pm to 11pm, providing just-in-time care and weekly one-to-one follow-up support. A fixed-location Support Service operates at 258 Spring Street, Kearneys Spring (open Monday and Friday, 9am-3pm), focused on helping local community services and not-for-profits assist their clients. Branded programs include Seeds4Strength (community support), Care2Career (youth employment transition), and NXTGEAR (youth development). Community Development work addresses systemic issues including family and domestic violence, child safety, and suicide prevention through collaboration with community committees, peak agencies, and collaborative groups.

Civic Assist's business model is non-commercial: services are delivered free of charge to beneficiaries, and revenue is generated through individual and corporate donations (processed via Stripe on the website) and Queensland Government funding. The organization maintains a core partnership with the Queensland Government and a network of local business sponsors including Grand Central Shopping Centre, Specsavers Toowoomba, Top of the Range Training, Hop Pocket Workwear, Linear Graphics, and Gold Class Audio Visual. The organization is privately held, is not publicly traded, and has no disclosed parent company or institutional investors. There is no technology product or platform; service delivery is grounded in physical, human-led outreach.

Name

CIVIC ASSIST LTD

Legal name

Civic Assist Ltd

Website

https://civicassist.org.au

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Civic Assist Ltd is a Toowoomba, Queensland-based registered charity delivering harm minimisation, street outreach, youth support, and community development services to local residents and young people aged 12-24, funded by donations and Queensland Government support.

Ownership category

akta.pro rank

Product category

Community Services

NAICS

Social Assistance (624), Child and Youth Services (624110), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGACAD), Youth Justice, At-Risk Youth & Violence Prevention Nonprofits (BPAGADAM)

Keywords

• Community outreach
• Harm reduction services
• Youth support programs
• Street outreach
• Community services

Headquarters

HQ city

Spring Creek

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Donations: Individual and corporate donations accepted through the organization's website via secure credit card payment (Stripe). The organization promotes financial contributions from the public as a primary revenue stream.
2. Government Funding: The organization receives support from the Queensland Government as a registered charity. Funding appears to support core community programs including Street Crews and youth outreach services.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Civic Assist is a registered charity that delivers free community support services in Toowoomba, Queensland, including harm-minimisation Street Crews in the CBD liquor precinct on weekend nights, a Youth Outreach Program for 12-24 year olds on Thursday evenings, a Support Service providing short-term relief and long-term support strategies, and Community Development programs addressing family violence, child safety, and suicide prevention. Services are delivered at no cost to beneficiaries and funded through donations and government support.

Product overview

Civic Assist Ltd is a community services organization offering a portfolio of interconnected programs focused on empowering people and strengthening communities. The organization operates multiple distinct programs including Seeds4Strength (community support), Care2Career (youth employment), NXTGEAR (youth development), Civic Assist Street Crews (harm reduction/safety services), Youth Outreach Program, Support Service, and Community Development initiatives. These programs work collaboratively to address various community needs including youth mental health, employment, harm minimisation, and domestic violence prevention.

Differentiator

Problem solved

Functional benefit

Brands

• Seeds4Strength: Program focused on community support and development initiatives.
• Care2Career
• NXTGEAR

Products and services

• Seeds4Strength

Quantifiable outcome

• Annually engages with more than 1000 people through Street Crews
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and supporting.

• Queensland GovernmentcoreGTM or Marketing PartnerGovernment supporter providing funding and endorsement for Civic Assist's community programs and services.
• Grand Central Shopping CentresupportingGTM or Marketing PartnerLocal shopping centre sponsor supporting Civic Assist's community initiatives and services.
• Specsavers ToowoombasupportingGTM or Marketing PartnerLocal business supporter contributing to Civic Assist's community programs.
• Top of the Range TrainingsupportingGTM or Marketing PartnerTraining provider supporter of Civic Assist's community initiatives.
• Hop Pocket WorkwearsupportingGTM or Marketing PartnerLocal workwear retailer providing support for Civic Assist programs.
• Linear GraphicssupportingGTM or Marketing PartnerLocal graphics company supporting Civic Assist through design and printing services.
• Gold Class Audio VisualsupportingGTM or Marketing PartnerLocal AV company supporting Civic Assist events and programs.

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• Youturn Australia: Australian youth-focused nonprofit supporting at-risk 12–25 year olds through mentoring, employment pathways, and mental health programs. Comparable to Civic Assist's Care2Career and NXTGEAR programs on youth employment and development outcomes.
• headspace (National Youth Mental Health Foundation): Australia's primary federal-government-funded youth mental health network operating centres across regional and metro Australia. Comparable to Civic Assist on target demographic (12–25), mental-health as primary concern (16% of Street Crew disclosures), and reliance on government funding.
• YSAS (Youth Support + Advocacy Service): Victorian-based youth AOD and mental health nonprofit providing outreach, early intervention, and advocacy for young people aged 12–25. Directly comparable to Civic Assist's Youth Outreach Program in mission, target age band, and street/community-based delivery.
• Drug Arm Australasia: Australian nonprofit delivering alcohol and other drug (AOD) harm-reduction outreach, peer support, and community-based programs across multiple states. Directly comparable to Civic Assist's Street Crews and Support Service in target population (substance-affected adults in nightlife/community settings) and harm-minimisation delivery model.
• Ted Noffs Foundation: Australian youth-focused nonprofit operating AOD outreach, residential rehab, and adolescent support programs. Closely comparable to Civic Assist's Youth Outreach Program and NXTGEAR (12–24 cohort) and its combination of street-level outreach with structured follow-up support.

Broad incumbents

• Lifeline Australia: Australia's primary crisis-support and suicide-prevention nonprofit operating a national hotline and community programs. Comparable to Civic Assist on mental health and suicide-prevention themes (referenced as a community-development priority), though delivery model is hotline-based rather than street outreach.
• Wesley Mission Queensland: Large Queensland-based community services nonprofit operating mental health, youth, housing, and community development programs across the state. Directly comparable geography to Civic Assist with overlapping service lines but a much larger incumbent footprint.
• Anglicare Australia: Federated national network of Anglican community services delivering youth, family, mental health, and community support. Overlaps with Civic Assist on community support, youth services, and family/domestic violence work, but operates as a broad incumbent rather than a nightlife-precinct specialist.
• The Salvation Army Australia: Major Australian charitable organisation delivering crisis support, AOD recovery, housing, and youth services nationally. Overlaps conceptually with Civic Assist on harm reduction and community support but is a broad incumbent with far greater scale and diversified funding.
• Mission Australia: Large Australian community services nonprofit delivering housing, youth, family, and AOD programs nationwide. Broader portfolio overlap with Civic Assist on community development, youth support, and advocacy, but a national-scale incumbent rather than a regional specialist.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfb.me/civicassist
• Instagraminstagr.am/civicassist
• LinkedInlinkedin.com/company/metro-care-toowoomba

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CIVIC ASSIST LTD