CITY OF STARS TRAVEL INC.

What CITY OF STARS TRAVEL INC. does

City of Stars Travel Inc. is a privately-held Canadian travel services company (legal entity: City Of Stars Travel Inc.) headquartered in Toronto, with principal operating address in Markham, Ontario. The company operates a dual-segment business: (1) City of Stars Travel, a retail travel agency with 16 directly-managed stores across the United States and Canada that delivers face-to-face booking services for air tickets, hotels, vacation packages, customized private tours, cruises, and visa/document processing; and (2) City of Stars Resort, an owned hospitality property in Orlando, Florida adjacent to Walt Disney World and Universal Studios, which has been extended with City of Stars Park featuring non-powered amusement attractions and innovative accommodations such as space pods and 'Cute Cabins.'

The company's technology stack is light: a Squarespace-based website serves as the online product catalog and booking channel, supplemented by social media, email, and WeChat for customer communication, while the resort integrates smart home systems into its accommodations. The business model is transaction-fee across all five revenue streams (travel booking, guided tours, cruise services, visa/document services, and resort accommodations), with tour packages priced from $734 (budget Canadian Rockies) to $5,518 (luxury Switzerland) and visa services priced from $40 to $1,500+HST. Customer segments are horizontal: individual travelers and families (primary), corporate clients, special occasion travelers, and cruise enthusiasts. No institutional investors, leadership bios, funding rounds, or audited financials are disclosed, and the company operates independently under the City of Stars Group umbrella.

Name

CITY OF STARS TRAVEL INC.

Legal name

City Of Stars Travel Inc.

Website

https://thecityofstar.ca

Company type

Private

Operating status

Operating

Short description

City of Stars Travel Inc. is a privately-held Canadian travel agency operating 16 retail stores across the US and Canada, offering packaged tours, cruises, flights, hotels, and visa services to individual travelers, families, and corporate clients, with an owned resort in Orlando.

Ownership category

akta.pro rank

Product category

Travel Agency Services

NAICS

Tour Operators (561520), Travel Agencies (561510)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Services-Amusement & Recreation Services (7900)

akta.pro primary industry

Luxury Travel Agencies (THAKAFAA)

akta.pro secondary industries

Cruise Retail Travel Agencies (THAKABAF), Resort Convention Hotels (THAGALAC)

Keywords

• Travel agency services
• Guided tour packages
• Cruise booking services
• Visa processing services
• Resort accommodations

Headquarters

HQ city

Markham

HQ country

Canada

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Travel Booking Services: Revenue from booking air tickets (including business-class fares), hotel reservations, and vacation packages. Fees are charged per transaction for each booking made.
2. Guided Tour Packages: Revenue from selling group tours, independent travel packages, and customized private tours across North America, South America, Europe, Asia, China, and Hong Kong & Macau. Customers pay upfront for complete tour packages.
3. Cruise Services: Revenue from global cruise customization, last-minute bookings, and luxury cruise arrangements. Includes business cruise tickets from 30% off and full-service luxury cruises.
4. Visa and Document Services: Revenue from visa assistance services worldwide, notarization, and certified translation services. Pricing varies by document type and destination country.
5. Resort Accommodations: Revenue from operating City of Stars Resort in Orlando, Florida, featuring various accommodation types including Space Pods, Nests, Charming Villas, and Lakeview Houseboats, along with entertainment and dining facilities.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

City of Stars Travel provides packaged and customized travel bookings, including air tickets, hotel reservations, vacation packages, guided group and private tours across Asia, Europe, and the Americas, global cruise customization, and comprehensive visa and document authentication services. The company operates 16 directly-managed retail stores across Canada and the United States and complements its travel agency operations with an owned resort property (City of Stars Resort) and adjacent recreation park in Orlando, Florida.

Product overview

City of Stars is a comprehensive travel enterprise with two core business segments: City of Stars Resort in Orlando, Florida offering resort accommodations and entertainment, and City of Stars Travel operating 16 retail travel stores across the United States and Canada. The company provides end-to-end travel services including vacation packages, visa authentication, and themed tour products spanning China, Asia, Europe, and North America. City of Stars Park serves as the company's recreational component in Orlando with innovative accommodations and non-powered amusement attractions.

Differentiator

Problem solved

Functional benefit

Brands

• City of Stars Resort: Vacation resort in Orlando, Florida adjacent to Walt Disney World and Universal Studios, offering resort accommodations, family entertainment, and high-end leisure services.
• City of Stars Park

Products and services

• City of Stars Travel — Travel Booking & Tour Services Core travel agency service providing one-stop travel solutions including air tickets (including business-class fares), hotel reservations, vacation packages, customized itineraries, guided group tours, independent travel, customized private tours, and luxury tailor-made tours across North America, South America, Europe, Asia, China, and Hong Kong & Macau. Sold through 16 retail stores and online platform to individual travelers, families, and corporate groups.
• City of Stars Resort High-end vacation resort in Orlando, Florida adjacent to Walt Disney World and Universal Studios, featuring accommodation types including Space Pods, Nest rooms, Charming Villas, and Lakeview Houseboats, along with family entertainment facilities, gourmet dining options, and themed leisure experiences for North American and international travelers.
• City of Stars Park Recreation park in Orlando featuring North America's First Non-Powered Amusement Park, recreation facilities, Instagram-worthy attractions (Radiant Peach Elegance, Rose Fantasy, Pink Swing, Swing on the Clouds, The Wonderful Greenland, Enchanted Light Forest, Pink Balloon, Twilight Star Lake, Paper Umbrella Flower Field), and innovative accommodation options including high-tech Cute Cabins and space pods with smart home systems.
• Cruise Services Global cruise customization service offering last-minute bookings, full-service luxury cruise arrangements, and business cruise tickets discounted up to 30% off. Available through City of Stars Travel retail stores and online channels.
• Visa Authentication Services Comprehensive visa and document service covering visa application assistance for USA, China, UK, Schengen, Japan, Korea, Australia, New Zealand, Canada, plus passport renewals, notarization, and certified translation services. Pricing ranges from $40 CAD for document certification to $1,500 CAD for initial study permit applications.

Quantifiable outcome

• Business cruise tickets available at 30% discount
• +1 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• American Express Travel: Premium travel services division of American Express serving affluent cardholders with cruises, tours, and luxury bookings. Comparable premium positioning and full-service concierge-style offering across global destinations.
• Hilton Grand Vacations: Major vacation ownership and resort company with multiple properties near Orlando theme parks. Comparable owned-resort operations in the same Florida market as City of Stars Resort, including bundled vacation experiences.
• Booking Holdings: Parent of Booking.com, Priceline, Agoda, and Kayak. Represents the dominant global digital competitive threat to retail travel agencies like City of Stars Travel through its scale, technology, and marketing budget advantages.
• Expedia Group: Global online travel marketplace and aggregator. Direct competitor across flight, hotel, cruise, and tour bookings, operating at vastly larger scale through digital channels rather than retail storefronts.

Regional players

• FlightHub: Canadian online travel agency headquartered in Montreal. Competes in the same Canadian market for flight and travel bookings, but operates digitally rather than through a physical retail store network.

Direct peers

• CAA Travel: Canadian travel services arm offering retail stores, tour packages, and vacation planning. Strong Canadian market presence and storefront-based model directly align with City of Stars Travel's Ontario footprint.
• Flight Centre Travel Group: Global retail travel agency operating physical storefronts for flight, hotel, cruise, and tour bookings. Closely comparable to City of Stars Travel's 16-store retail distribution model and comprehensive service offering spanning corporate, leisure, and cruise segments.
• RedTag.ca: Canadian retail travel agency offering vacation packages, flights, hotels, and cruises through both physical stores and digital channels. Direct competitor in the Canadian travel agency market with similar service breadth.
• Liberty Travel: US-based retail travel agency chain with physical storefronts selling vacation packages, cruises, and tours. Closely comparable retail travel agency model and service mix to City of Stars Travel.

Emerging players

• Trip.com Group: Asia-Pacific-focused online travel platform serving Chinese travelers globally. Significant customer overlap with City of Stars' Chinese-Canadian diaspora focus, though it operates primarily digitally without physical retail stores.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CITY OF STARS TRAVEL INC.