PRIME ICT LIMITED
Prime ICT Limited is a UK-based managed IT services provider, founded in 2023 in Telford, offering bundled IT support, cybersecurity, backup, Microsoft 365, telephony, and broadband services to UK businesses across multiple verticals.
- Company typePrivate
- Founded2023
- HeadquartersTelford, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
What PRIME ICT LIMITED does
Prime ICT Limited is a UK-based managed IT services provider (MSP) founded in 2023 and headquartered in Telford, Shropshire. The company delivers bundled IT support to UK businesses ranging from sole traders to multi-site enterprises across verticals including construction, food processing, media, and personal care. Its core offering combines proactive 24/7 infrastructure monitoring with a stated average response time of two minutes, covering day-to-day user support, cybersecurity, backup, disaster recovery, and Microsoft 365 administration.
The technology stack is built on third-party platforms rather than proprietary IP: Arcserve ShadowProtect and ImageManager for server backup and ransomware recovery, Wasabi for off-site cloud storage, WatchGuard for network security, Exclaimer for email signature management, and certified Microsoft partnership for M365 delivery. The company also offers complementary connectivity and communications services including FTTP/Leased Lines/SoGEA broadband, VoIP and mobile telephony, website and email hosting, and domain management. Cyber Essentials and Cyber Essentials Plus certifications qualify it for UK public sector work.
Commercially, Prime ICT operates a subscription-based managed services model with predictable monthly recurring revenue, supplemented by ad-hoc professional services. Go-to-market is consultative direct sales led by the Sales Director, supported by website content marketing, published customer case studies (SW Turner, Hampshire Game), and word-of-mouth referrals. The current team of approximately six named professionals covers sales, technical delivery, support engineering, marketing, accounts, and HR.
PRIME ICT LIMITED firmographics
Firmographics- Name
- PRIME ICT LIMITED
- Legal name
- Prime ICT Limited
- Website
- https://primeits.co.uk
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Prime ICT Limited is a UK-based managed IT services provider, founded in 2023 in Telford, offering bundled IT support, cybersecurity, backup, Microsoft 365, telephony, and broadband services to UK businesses across multiple verticals.
- Ownership category
- akta.pro rank
PRIME ICT LIMITED industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Infrastructure Outsourcing (IO) (BPAEAMAB)
- akta.pro secondary industries
- Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ), Dedicated Internet Access (DIA) & Business Broadband (HDAIAFAD), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)
Keywords
Where PRIME ICT LIMITED is headquartered
LocationHeadquarters
- HQ city
- Telford
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
PRIME ICT LIMITED business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Support Contracts: Predictable monthly billing for comprehensive IT management including proactive monitoring, security, updates, and support. Provides consistent recurring revenue with client retention focus.
- Ad-hoc Technical Assistance: One-time technical support services for specific issues or projects outside of managed contracts.
- Microsoft 365 Management: Expert setup, migration, and ongoing management of Microsoft 365 environments.
- Telephony Services: VoIP platforms, mobile integration, and managed handsets with procurement, installation and ongoing management.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Support |
| Subscription | Monthly | Telephony Solutions |
| Other | Pay-as-you-go | Ad-hoc Support |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
PRIME ICT LIMITED product offering
Product offeringCore offering
Prime ICT provides managed IT support for UK businesses, including 24/7 proactive monitoring, cyber security, cloud and on-premises backups, disaster recovery, Microsoft 365 administration, VoIP and mobile telephony, business broadband (FTTP, Leased Lines, SoGEA), and IT infrastructure services such as networking, servers, workstations, cabling, Wi-Fi and CCTV. Services are delivered under recurring managed support contracts with optional ad-hoc technical assistance, acting as a single UK-based IT partner for clients.
Product overview
Prime ICT Limited is a UK-based managed IT services provider offering a comprehensive portfolio of IT solutions designed for businesses across all verticals. The core offering consists of managed IT support with proactive monitoring and 2-minute average response times, supplemented by specialized service areas including Microsoft 365 management, telephony (VoIP and mobiles), broadband connectivity (FTTP, Leased Lines, SoGEA), and IT infrastructure services (networking, servers, workstations, structured cabling, Wi-Fi, CCTV). Security services include cyber security protection, endpoint security, security awareness training, and Cyber Essentials certification (both basic and Plus tiers). Data protection is addressed through a three-pronged backup strategy covering on-premises servers, SaaS applications (Microsoft 365, Google Workspace), and cloud servers, alongside disaster recovery planning and testing services. Web presence management completes the offering through website hosting, email hosting, domain name management, and branded email signature services using Exclaimer. The company operates on a managed services model where clients receive bundled support under a single provider, though they can also work alongside existing IT suppliers.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Support Proactive managed IT services covering day-to-day user support, 24/7 system monitoring, updates, cybersecurity and device management with an average 2-minute response time, aimed at UK businesses that lack in-house IT capacity.
- Microsoft 365 Management Expert setup, migration and ongoing administration of Microsoft 365 environments including Exchange Online email, Teams collaboration, SharePoint and OneDrive, delivered as a managed service for UK businesses.
- Telephony (VoIP and Mobiles) Modern phone solutions including hosted VoIP platforms, softphone apps, auto-attendants, call routing, analytics and managed mobile handsets with procurement, installation and ongoing management for UK businesses.
- Business Broadband (FTTP, Leased Lines, SoGEA) High-speed business internet connectivity solutions including Fibre to the Premises (FTTP), dedicated Leased Lines and SoGEA broadband services, supplied and managed for UK organisations.
- IT Infrastructure Services Scalable IT infrastructure covering networking, servers, workstations, structured cabling, wireless surveys, Wi-Fi installations, colocation and CCTV systems, delivered as design, supply and implementation projects for UK businesses.
- Cyber Security Services Proactive cyber security protection including cyber certification services, endpoint security and security awareness training for UK businesses, leveraging partnerships with WatchGuard and others.
- Cyber Essentials Certification UK government-backed cyber security certification service covering the basic Cyber Essentials self-assessment questionnaire and the enhanced Cyber Essentials Plus with hands-on technical assessment, provided to UK organisations seeking compliance.
- Backup Services (On-Premises, SaaS, Cloud) Comprehensive backup solutions including on-premises server backups, SaaS application backups for Microsoft 365 and Google Workspace, and cloud server backups with encrypted storage, protecting critical business data for UK organisations.
- Disaster Recovery Services Business continuity services including disaster recovery planning with defined RTO and RPO targets, failover solutions and regular recovery testing to minimise downtime after disruptions for UK businesses.
- Website Hosting Managed web hosting service with high uptime, fast load times, SSL support, automated backups and monitoring, targeted at UK small and mid-market businesses.
- Email Hosting Professional business email hosting service with spam filtering, malware scanning, backup, disaster recovery and domain-based email addresses, targeted at UK organisations.
- Domain Name Management Domain registration, renewals, DNS management, WHOIS privacy and domain locking services for .co.uk, .com and other top-level domains, supplied and managed for UK businesses.
Quantifiable outcome
- Average response time of 2 minutes with most issues resolved within an hour
- +1 more outcomes
Companies that use PRIME ICT LIMITED
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles2 records
PRIME ICT LIMITED technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature3 records
PRIME ICT LIMITED partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- ArcservecoreArcserve provides the backup software used by Prime ICT to safeguard cloud servers and on-premises infrastructure. The partnership enables Prime ICT to deliver ransomware protection and disaster recovery services. Prime ICT completed a case study with Arcserve demonstrating successful ransomware recovery using Arcserve ShadowProtect and ImageManager solutions.
- MicrosoftcoreMicrosoft partnership for delivering Microsoft 365 services including setup, migration, and ongoing management. Prime ICT is a certified Microsoft partner providing email, Teams collaboration, SharePoint, and OneDrive solutions.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
PRIME ICT LIMITED competitors and assessment
Company assessmentDirect peers
- Babble: UK-focused MSP delivering managed IT, cloud, telephony, and contact-centre solutions to mid-market and enterprise clients; comparable in service breadth and UK SMB focus.
- Focus Group: UK managed services and connectivity provider offering IT support, cloud telephony, broadband, and cyber security to UK SMEs — closely mirrors Prime ICT's bundled MSP model.
- Air-IT: UK-based managed IT services provider serving SMEs with proactive support, cyber security, cloud, and telephony — directly comparable to Prime ICT's core offering and customer base.
- Trustco (UK MSP): UK managed IT services and cyber security provider targeting SMEs with proactive support, backup, and compliance offerings overlapping Prime ICT's core services.
- Netstar: UK IT support and managed services provider offering proactive monitoring, cyber security, and Microsoft 365 management to London-based SMBs — directly comparable to Prime ICT.
Broad incumbents
- Bytes Technology Group: Large UK IT solutions provider offering software licensing, hardware, and managed services to enterprise and mid-market clients — broader portfolio but overlaps in managed IT and Microsoft services.
- SCC: European IT services group offering managed services, infrastructure, and cyber security across UK enterprises — broader portfolio but overlapping with Prime ICT's managed IT and infrastructure offerings.
- Softcat: Major UK IT infrastructure provider with broad services including cloud, networking, cyber, and managed support; comparable in cyber and infrastructure capabilities but at significantly larger scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
PRIME ICT LIMITED social profiles
Digital presencePRIME ICT LIMITED compliance and trust
Trust signalCompliance2 records
PRIME ICT LIMITED financial estimates
Financial estimateRevenue estimate
Valuation estimate
PRIME ICT LIMITED leadership team
Management profileNumber of profiles
Profiles6 records
PRIME ICT LIMITED funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PRIME ICT LIMITED M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PRIME ICT LIMITED
What does PRIME ICT LIMITED do?
Prime ICT provides managed IT support for UK businesses, including 24/7 proactive monitoring, cyber security, cloud and on-premises backups, disaster recovery, Microsoft 365 administration, VoIP and mobile telephony, business broadband (FTTP, Leased Lines, SoGEA), and IT infrastructure services such as networking, servers, workstations, cabling, Wi-Fi and CCTV. Services are delivered under recurring managed support contracts with optional ad-hoc technical assistance, acting as a single UK-based IT partner for clients.
Is PRIME ICT LIMITED a public or private company?
PRIME ICT LIMITED is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was PRIME ICT LIMITED founded?
PRIME ICT LIMITED was founded in 2023. It employs 1 to 10 people.
Where is PRIME ICT LIMITED based?
PRIME ICT LIMITED is headquartered in Telford, United Kingdom, in the Europe region.
How does PRIME ICT LIMITED make money?
Four revenue lines are on record. Managed IT Support Contracts are the primary driver. The others are ad-hoc Technical Assistance, microsoft 365 Management and telephony Services.
Who are PRIME ICT LIMITED's main competitors?
Direct peers on record are Babble, Focus Group, Air-IT, Trustco (UK MSP) and Netstar. Broad incumbents are Bytes Technology Group, SCC and Softcat.
Does PRIME ICT LIMITED have an API?
No public API is recorded for PRIME ICT LIMITED.
What industry is PRIME ICT LIMITED in?
PRIME ICT LIMITED's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAMAB, Infrastructure Outsourcing (IO), with a secondary code of BPAEAIAJ, Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support). Its NAICS code is 541513 and its SIC code is 7370.