EMPOWERED SERVICES LLP

What EMPOWERED SERVICES LLP does

Empowered Services LLP (legal entity Empowered Services, Inc.) is a Tualatin, Oregon-based provider of one-on-one attendant care for people with intellectual and developmental disabilities (IDD), founded in 2018 by John D. Marvin and operating statewide across all 36 Oregon counties. The company's core offering is person-centered attendant care delivered in clients' homes and communities by a workforce of 200+ Direct Support Professionals (DSPs), supported by an Empowered Match Method that considers seven signals (personality, routines, communication, goals, language, location, support style) when pairing caregivers with recipients, with a family-approval Meet & Greet before services commence. Adjacent programs include the Empowered Choice Program (which allows eligible clients to designate a trusted family member or friend as their paid DSP), the Regional Care Model (dedicated Care Coordinators and Regional Care Managers per county, with monthly check-ins and quarterly reviews), a customer intake system, an Oregon IDD Resource Hub with monthly newsletter, and a Wellness Culture Program supporting DSPs and families.

The business is not a technology company: there are no proprietary software products, no API, no AI/ML components, and no patents or trademarks disclosed; the differentiators are documented service processes and a relationship-led operating model rather than technology platforms. Revenue is derived entirely from Oregon Medicaid and Oregon Department of Human Services (ODDS) funding for authorized attendant care hours under each individual's ISP or Service Agreement — no private-pay services are offered — and pricing is set by state reimbursement rather than negotiated per family. DSPs are paid $22–$25/hour starting with overtime at $33/hour, and the company offers benefits (medical, dental, vision, 401(k) match, PTO) plus referral bonuses. Go-to-market is community-led: a small corporate team (1–10 employees) works referral partnerships with Services Coordinators, Personal Agents, CDDPs, brokerages, schools, and healthcare providers, supported by content marketing (Resource Hub, newsletter, blog), social media (Facebook, LinkedIn), community events, and bilingual Spanish/English outreach. Leadership is founder-owned and operator-led, with CEO Dylan Surrett (a DSP-to-CEO), COO Sandi Byers (16+ years in disability services), and a Director of Operational Excellence; the company has served 200+ Oregon families to date.

Name

EMPOWERED SERVICES LLP

Legal name

Empowered Services, Inc.

Website

https://empowered-services.org

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

Empowered Services provides one-on-one attendant care for people with intellectual and developmental disabilities across Oregon, matching clients with Direct Support Professionals via its Empowered Match Method and serving 200+ families statewide under Oregon Medicaid/ODDS funding.

Ownership category

akta.pro rank

Product category

Disability Support Services (IDD Attendant Care)

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

akta.pro secondary industries

Down Syndrome & Intellectual/Developmental Disabilities (IDD) Childcare (HSAAAIAC), Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA)

Keywords

• Attendant care services
• Developmental disability support
• Direct support professionals
• Medicaid attendant care
• IDD caregiver services

Headquarters

HQ city

Tualatin

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Medicaid/ODDS Funded Attendant Care Services: Services are funded through Oregon's Medicaid system and Oregon Department of Human Services (ODDS) for eligible individuals with intellectual and developmental disabilities. The company does not offer private-pay services. Revenue is derived from authorized support hours determined through the individual's ISP or Service Agreement, coordinated through case management agencies.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Empowered Services provides one-on-one person-centered attendant care for people with intellectual and developmental disabilities (IDD) across Oregon, funded through Oregon Medicaid and ODDS. Services are delivered by a network of background-checked Direct Support Professionals (DSPs) matched to each individual through a proprietary seven-signal methodology, with optional pathways for trusted family members or friends to become paid caregivers under the Empowered Choice Program.

Product overview

Empowered Services LLP is a healthcare services company that provides a single unified service: one-on-one person-centered attendant care for people with intellectual and developmental disabilities (IDD) across Oregon. The company's core offering is Attendant Care, which is supported by several interconnected programs and processes including the Empowered Choice Program (enabling trusted family members or friends to become paid DSPs), the Regional Care Model (with dedicated care teams in 11 Oregon counties), the Empowered Match Method (a seven-signal matching methodology for pairing individuals with compatible DSPs), the Customer Intake System, and the Oregon IDD Resource Hub. The company also operates DSP recruitment and training services, a Wellness Culture Program for caregiver support, and Spanish-language services. All services are Medicaid/ODDS-funded with no private-pay options.

Differentiator

Problem solved

Functional benefit

Brands

• Empowered Choice Program (ECP): A program allowing eligible customers to choose a family member, friend, or trusted supporter to become their paid Direct Support Professional.

Products and services

• Attendant Care One-on-one person-centered attendant care for people with intellectual and developmental disabilities (IDD) across Oregon. Support is built around the person's authorized plan, routines, choices, communication, goals, and community life at home and in the community. Funded through Oregon Medicaid/ODDS for eligible individuals; no private-pay option available.
• Empowered Choice Program (ECP) A pathway allowing eligible customers to choose a trusted family member, friend, or longtime supporter to apply as their paid Direct Support Professional (DSP), with agency backing for hiring, training, payroll, and compliance support.
• Direct Support Professional (DSP) Services Recruitment, training, matching, and ongoing support for Direct Support Professionals who provide attendant care to individuals with IDD across Oregon's 36 counties. Includes DSP compensation of $22-$25/hour starting, overtime at $33/hour for pre-approved assignments, benefits, and a referral bonus program.

Quantifiable outcome

• 200+ families supported across Oregon
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Sevita Health (formerly The MENTOR Network): One of the largest U.S. providers of home- and community-based services for individuals with intellectual and developmental disabilities. Comparable as a multi-state IDD services incumbent offering attendant care, day programs, and behavioral health services - directly overlapping with Empowered Services' core offering but at national scale.
• BrightSpring Health Services: Public diversified home and community health services company (parent of ResCare and other IDD/home-health brands) providing attendant care, behavioral health, and pharmacy services. Comparable as a broad incumbent operating IDD attendant care across many states including similar waiver-funded populations.

Direct peers

• Community Options, Inc. National nonprofit providing residential and community-based services for individuals with intellectual and developmental disabilities, including in-home attendant supports. Comparable as a mission-driven IDD provider offering Medicaid-funded attendant and community living services across multiple states.
• RHA Health Services: Multi-state provider of IDD, behavioral health, and substance use services, including in-home and community-based supports for people with intellectual and developmental disabilities. Comparable in delivering Medicaid-funded attendant and community living services across multiple states.
• The Arc: National federation of state and local chapters providing direct services, advocacy, and case management for people with intellectual and developmental disabilities. Comparable as a provider of IDD in-home supports and family navigation services, with many local Arc chapters operating Medicaid-funded attendant care programs.
• Easterseals: National nonprofit network providing disability services including personal care attendant programs, in-home supports, and case coordination for people with IDD across the U.S. Comparable in serving the same Medicaid-funded IDD population with attendant and in-home support services.
• Benchmark Human Services: Multi-state nonprofit provider of residential, day, and in-home supports for people with intellectual and developmental disabilities. Directly comparable in delivering IDD attendant and community-based supports with a similar mission-driven, person-centered service philosophy.
• Bayada Home Health Care: Large nonprofit home health care provider offering personal care and attendant services across the U.S., including for adults and children with intellectual and developmental disabilities. Directly comparable in service model, Medicaid-funded home-based attendant care delivery, and DSP/personal-care aide workforce approach.
• Help at Home: Leading U.S. personal care services provider focused on Medicaid-funded in-home care for elderly and individuals with disabilities, operating across 13+ states. Comparable business model (Medicaid-funded personal care attendants in clients' homes) serving populations that materially overlap with Empowered's IDD clientele.

Regional players

• Penn-Mar Human Services: Pennsylvania-based nonprofit provider of residential, in-home, and community day services for people with intellectual and developmental disabilities. Comparable in person-centered IDD service philosophy and Medicaid-funded in-home support delivery, though operating primarily in a different region than Empowered.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/EmpoweredServicesOregon
• LinkedInlinkedin.com/company/empowered-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EMPOWERED SERVICES LLP