PHOENIX LETTINGS AND PROPERTY MANAGEMENT LIMITED

What PHOENIX LETTINGS AND PROPERTY MANAGEMENT LIMITED does

Phoenix Lettings and Property Management Limited is an independent residential letting agent incorporated in England and Wales in 2016 and headquartered at 301 The Old Court House, 18-22 St Peters Church Yard, Derby. The company operates a traditional full-service letting model: it markets residential properties, sources and references tenants, prepares inventories, manages tenancies on behalf of landlords, and coordinates ongoing maintenance. It complements this high-street service with a web-based property listings platform (phoenixlets.com) that lets tenants search available properties by area, property type, bedrooms, and price band, and that hosts area-specific landing pages for 40+ sub-markets across Derbyshire, Nottinghamshire, Leicestershire, and Staffordshire.

The firm serves two primary customer segments in parallel: landlords (first-time buy-to-let investors through to portfolio landlords seeking property investment advice, tenant sourcing, rent collection, and regulatory compliance support) and tenants (individuals and families searching for residential rentals in the Derby area). The core technology layer is a website plus CMS with area pages, contact forms, and PCI DSS compliant payment processing, with no proprietary AI, app, or API offering disclosed.

Phoenix Lettings earns revenue through letting agent fees charged to landlords, supplemented by partner-sourced commissions from landlord insurance (Rent Guardian) and a Nil Deposit option (LetAlliance). Following the UK Tenant Fee Ban (June 2019), permitted payments to the agent are limited to holding deposits, security deposits, and defined contract variations, with rent collection, utilities, council tax, and communications borne by tenants. Distribution is direct to consumer via the Derby office, the website, local SEO through 40+ area pages, and word-of-mouth referrals; there are no resellers or third-party distribution partners. The firm holds mandatory UK regulatory memberships in The Property Ombudsman Scheme (from October 2014) and CMP Client Money Protect (from April 2019), and has won the British Property Award consecutively from 2018-19 through 2023-24.

Name

PHOENIX LETTINGS AND PROPERTY MANAGEMENT LIMITED

Legal name

Phoenix Lettings and Property Management Ltd

Website

https://phoenixlets.com

Company type

Private

Founded year

2016

Operating status

Operating

Short description

Phoenix Lettings and Property Management Limited is an independent Derby-based residential letting agent providing full-service property letting, tenant sourcing, referencing, and ongoing management for individual landlords and tenants across 40+ sub-markets in the East Midlands.

Ownership category

akta.pro rank

Headquarters

HQ city

Derby

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Letting Agent Services: Phoenix Lettings earns revenue through letting agent fees charged to landlords for property management services, tenant sourcing, referencing, and related services. The company also offers insurance products through partner Rent Guardian and deposit protection schemes through LetAlliance.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Phoenix Lettings is an independent Derby-based letting agent that provides residential lettings, tenant-find, and full property management services for landlords and tenants. Core offerings include property valuation, marketing, tenant sourcing and referencing, tenancy agreements, rent collection, property inventory documentation, maintenance coordination, and regulatory compliance support. The company covers 40+ areas in and around Derby and operates through a combination of a physical city-centre office and a web-based property listings platform.

Product overview

Phoenix Lettings and Property Management Ltd operates as an independent traditional letting agency offering a comprehensive suite of rental property services. Their core offering combines a property listings platform for tenant searches with letting agent services for landlords. Additional services include property investment advisory, tenant referencing, property inventories, landlord insurance partnerships (via Rent Guardian), and a Nil Deposit Option scheme. The company covers properties across 40+ areas in and around Derby.

Differentiator

Problem solved

Functional benefit

Products and services

• Letting Agent Services Full-service residential letting agency for landlords, covering property valuation, marketing, tenant sourcing, tenant referencing, tenancy agreements, and full tenancy management.
• Property Investment Advisory Advisory consultation for landlords and buy-to-let investors covering property selection, rental potential assessment, and portfolio management, with discount schemes for multiple properties.
• Tenant Referencing Comprehensive tenant screening service including credit checks, references, and right-to-rent verification for prospective tenants.
• Property Inventory Service (The Inventory) Standalone property inventory service that documents the condition and contents of rental properties at check-in and check-out, supporting deposit dispute resolution.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• CMP Client Money ProtectcoreOthers · 1 April 2019Phoenix Lettings is a member of CMP Client Money Protect (Membership Number CMP003609), a government-approved Client Money Protection Scheme required by law from April 2019. This scheme protects client money held by the letting agent.
• The Property Ombudsman SchemecoreOthers · 1 October 2014Phoenix Lettings is a member of The Property Ombudsman Scheme (Membership Number D13883) for redress purposes, as required by law since October 2014. This provides independent adjudication for complaints if the agent cannot resolve issues directly with clients.
• Rent GuardianminorStrategic or Co-development PartnerPhoenix Lettings has partnered with Rent Guardian to offer landlords competitive buildings and contents insurance tailored for residential landlords, including loss of rent cover, accidental damage, and legal expenses and rental guarantee options.
• LetAllianceminorChannel Partner/ Reseller/ DistributorPhoenix Lettings partnered with LetAlliance to offer a Nil Deposit option to landlords. LetAlliance provides deposit protection and referencing services, with claims payout within 30 days compared to traditional deposit protection schemes.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Others

• Rightmove: UK's largest property portal. While not a direct competitor, Rightmove is a critical distribution channel for letting agents like Phoenix and a key cost-of-acquisition dependency.
• Zoopla: Major UK property portal operating alongside agent-led services. Functions both as a listing distribution partner and increasingly a marketplace that competes with traditional letting agents.

Direct peers

• OpenRent: UK's largest online letting agent, offering tenant-find and rent collection services at flat fees that undercut traditional agents. Directly competes with Phoenix Lettings for landlord customers in the same residential lettings category, with stronger technology and national scale.
• Belvoir: National UK letting and estate agency franchise network offering residential lettings and property management. Closely comparable in service mix and target customer (small-to-mid landlords), with much broader geographic footprint.
• Martin & Co: UK franchise network specialising in residential lettings and property management with a strong regional-branch model. Operates a near-identical service offering to Phoenix Lettings, targeting the same SMB landlord segment.

Regional players

• Foxtons: London-focused estate and lettings agency with a high-street, full-service model. Comparable operating style (premium high-street, full-service letting), but primarily serves Greater London rather than the East Midlands market Phoenix operates in.

Emerging players

• Purplebricks: Hybrid online/traditional UK estate and letting agent competing on price and digital experience. Comparable in the letting-agent-customer-overlap sense, but with a national online-first model that pressures local independents like Phoenix on cost.

Broad incumbents

• Connells Group: One of the UK's largest estate and letting agency groups with a national branch network. Competes broadly with Phoenix in residential lettings across the Midlands, but as part of a much wider estate agency, mortgage, and financial services portfolio.
• Leaders Romans Group (LRG): Large UK property services group offering residential lettings, sales, and property management across multiple regions. Directly overlaps with Phoenix's full-service letting proposition but at materially greater scale and broader geographic reach.
• Countrywide: Major UK estate and lettings agency group with extensive Midlands presence. Comparable in core letting services but operates as part of a much broader full-service property platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PHOENIX LETTINGS AND PROPERTY MANAGEMENT LIMITED