HEYCENTRIC LIMITED

What HEYCENTRIC LIMITED does

HeyCentric Limited is a UK-based private company founded in 2019 that provides a cloud-based income orchestration and cash management platform for organisations operating complex, multi-channel payment environments. The platform is purpose-built for public sector bodies, higher education institutions, housing associations, utilities, and commercial enterprises that require automated payment allocation, real-time reconciliation, and auditable income recognition across legacy ERP systems. As of the latest available data, the company serves 75+ live customers including the City of Westminster, Devon County Council, University of Glasgow, and King's College London, processing approximately 3.5 million payments annually with a gross volume exceeding £60 million per month across the United Kingdom, Ireland, and Canada.

The platform is built on a cloud-native, event-driven, multi-tenant SaaS architecture hosted on Microsoft Azure, with Stripe as the foundational payment infrastructure powering cards, wallets, open banking, direct debits, terminals, and recurring billing. Its proprietary revenue-code-driven allocation engine automatically routes over 90% of incoming payments to the correct department, cost centre, and GL code at the point of capture, while real-time ERP synchronisation maintains consistency across Unit4, Oracle, SAP, and Xero without requiring ERP replacement. Twilio provides IVR and agent-assisted telephony, and the platform offers bi-directional CRM integration with Salesforce and Microsoft Dynamics, plus a configurable finance rules engine, immutable audit trails, and an insights dashboard for fee, refund, and chargeback analysis. PCI DSS and ISO 27001 compliance is maintained across all infrastructure and the software development lifecycle.

HeyCentric operates a sales-led, enterprise field-sales model with quote-based, multi-year subscription contracts across three licensing tiers — Essentials, Professional, and Enterprise — supplemented by add-ons for Stripe Terminals, IVR telephony, customer self-service portals, and subscription management. The company maintains a deliberately lean team of 1–10 employees and reaches customers through content-driven marketing, industry research (for example, the Modern Council Payments report with YouGov and Stripe), and personalised demo-driven sales conversations rather than self-serve or marketplace channels. No external venture capital or private equity investment has been disclosed.

Name

HEYCENTRIC LIMITED

Legal name

HeyCentric Limited

Website

https://heycentric.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

HeyCentric provides a cloud-based income orchestration and cash management platform for organisations with complex multi-channel payment operations, serving 75+ public sector, higher education, housing, and commercial customers across the UK, Ireland, and Canada.

Ownership category

akta.pro rank

Product category

Payment Operations Software

NAICS

Software Publishers (5132), Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Merchant-of-Record (MoR) & Payment Facilitation (PayFac) Infrastructure (FSAGABAE)

akta.pro secondary industry

Bill Pay, Invoicing & Payables Platforms (BPAMAFAF)

Keywords

• Income orchestration
• Payment operations
• Cash management
• Payment reconciliation
• ERP payment integration

Headquarters

HQ city

Bristol

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription (Essentials, Professional, Enterprise): Three-tier subscription model with increasing capabilities. Licensing scales with operational complexity - from digital payment collection (Essentials) through full orchestration and governance (Professional) to unlimited orchestration with analytics (Enterprise). Add-ons available for in-person terminals, customer portal, IVR telephony, and subscriptions.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels4 records

Core offering

HeyCentric provides a cloud-based income orchestration and cash management platform that sits between payment infrastructure and enterprise systems. The platform captures payments across online, in-person, telephony, and API channels, then automatically allocates, reconciles, governs, and propagates each transaction to ERP and CRM systems in real time. It is sold as a multi-tenant SaaS solution under three licensing tiers (Essentials, Professional, Enterprise) and is targeted at organisations with complex, multi-department payment operations.

Product overview

HeyCentric is an income orchestration platform built for organisations managing complex payment operations at scale. The platform sits between payment infrastructure and enterprise systems, turning every payment into a structured financial event that is recognised, allocated, reconciled, governed, and reflected across every connected system automatically and in real time. The product architecture consists of the core HeyCentric Platform with five interconnected modules (Collect, Control, Govern, Automate, Intelligence Layer) that handle the full income lifecycle. Licensing is structured in three tiers: Essentials (digital collection and allocation), Professional (full orchestration with bank file processing and reconciliation), and Enterprise (complete orchestration with IVR telephony, embedded CRM payments, subscriptions, and fraud analytics). Add-on capabilities include Customer Portal, Stripe Terminal, and IVR self-service. The platform is powered by Stripe for payment infrastructure and integrates with ERP systems (Unit4, Oracle, SAP, Xero) and CRM platforms (Salesforce, Microsoft Dynamics) while maintaining centralised allocation logic, reconciliation, and governance.

Differentiator

Problem solved

Functional benefit

Products and services

• HeyCentric Platform A cloud-based income orchestration platform that handles the full income lifecycle: payments are collected, understood, allocated, reconciled, governed, and propagated across connected ERP and CRM systems automatically and in real time. Designed for organisations with complex multi-department payment operations in the public sector, higher education, housing, utilities, and commercial enterprises.
• Essentials Licensing Tier Entry-level subscription tier providing a unified system of record and modern payment capture across every channel. Includes revenue code configuration, role-based access controls, online payments via Stripe (cards, wallets, open banking), Pay By Link, virtual bank reconciliation, refunds management, and core data sync including GL exports.
• Professional Licensing Tier Mid-tier subscription offering adding the operational orchestration layer. Includes everything in Essentials plus in-person payments via Stripe Terminals, automatic and manual income allocation and reallocation across departments and cost centres, bank file import and matching, and continuous reconciliation across payment channels and bank files.
• Enterprise Licensing Tier Full orchestration layer subscription tier. Includes everything in Professional plus IVR self-service and agent-assisted telephony via Twilio, embedded payments inside CRMs via API, subscriptions and recurring billing management, a configurable finance rules engine generating GL/AR/AP entries, Insights Dashboard analytics, and real-time fraud alerts via Stripe Radar.

Quantifiable outcome

• Over 90% of payments allocated automatically without manual intervention
• +3 more outcomes

Named customers15 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability3 records

Feature8 records

Partnerships

Five partnerships are on record, tiered core.

• StripecoreTechnology or IntegrationStripe is the foundational payment infrastructure partner. Stripe handles payment execution across cards, wallets, open banking, direct debits, terminals, and recurring billing. HeyCentric builds the operational layer on top: allocation, reconciliation, governance, and downstream synchronisation. Services used include Payments, Billing, Terminals, Radar, Sigma, Connect, and Refunds & Dispute APIs.
• Microsoft AzurecoreTechnology or IntegrationMicrosoft Azure is the hosting provider for HeyCentric's cloud-native infrastructure. Data hosted in the UK with Standard Contractual Clauses for international transfers.
• Unit4coreTechnology or IntegrationERP integration partner. HeyCentric integrates with Unit4 ERP systems without replacing them. GL, AR, and AP entries generated using configurable finance rules. CEO Gareth Ennis previously led income management implementations including the London Bi-Borough project. Company originally developed Unit4 Income Manager product set before negotiating sale of software rights to Unit4 in 2011.
• TwiliocoreTechnology or IntegrationTelephony services provider for IVR self-service and agent-assisted payments. Twilio handles voice and telephony infrastructure routed through Stripe. Subprocessor listed for telephony services with international transfer safeguards.
• CloudflarecoreTechnology or IntegrationWebsite services including bot protection via Cloudflare Turnstile, traffic optimisation and distribution. Subprocessor for DDoS mitigation and WAF protection at network edge.

Scale indicators7 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• ProcessOut: ProcessOut is a payment orchestration and observability platform that helps merchants route transactions across PSPs and optimise success rates. Direct peer in the payment orchestration category with a similar Stripe-centric technology approach.
• Spreedly: Spreedly provides payment orchestration and vaulting infrastructure, allowing businesses to connect to multiple payment services through a single integration. Comparable to HeyCentric in offering a unified layer above PSPs, though without the public sector / ERP integration specialisation.
• Primer: Primer is a payment orchestration platform that lets merchants route, optimise and unify transactions across multiple PSPs and acquirers. It is the closest direct peer to HeyCentric in payment orchestration, differing mainly by targeting online merchants rather than public sector income workflows.
• Cellpoint Digital: Cellpoint Digital provides payment orchestration, routing and reconciliation for airlines, travel and large enterprises. Comparable orchestration and reconciliation capabilities to HeyCentric, though focused on travel rather than public sector.
• Gr4vy: Gr4vy is a cloud-based payment orchestration platform that lets businesses deploy and manage payment infrastructure through a single API. Directly comparable to HeyCentric's cloud-native orchestration layer, though it focuses on merchant payment routing rather than public sector income allocation.

Broad incumbents

• Northgate Public Services: Northgate Public Services (now part of NEC Software Solutions) provides software for UK local authorities, housing and public safety, including revenue and benefits platforms. Overlaps with HeyCentric in council income management use cases as a broader incumbent.
• Capita plc: Capita is a large UK business services and public sector technology provider with council tax, revenues and payment handling capabilities. Comparable customer overlap with UK local authorities though offering a much broader portfolio.
• Civica UK: Civica is a major UK public sector software vendor serving local government, health and education with end-to-end revenue, benefits and document management suites. Comparable customer base (UK councils, housing associations) and competing income / payment workflows.

Emerging players

• Tipalti: Tipalti provides accounts payable automation, global payments and financial operations software with strong ERP integration. Comparable to HeyCentric's "Automate" and ERP-sync modules, though it focuses on payables/AP rather than receivables/income orchestration.
• Unit4 Income Manager: Unit4 Income Manager is the original income management product set built by HeyCentric's founding team, sold to Unit4 in 2011. Highly comparable functionality (revenue allocation, ERP integration), and serves many of the same public sector customers, making it the closest functional predecessor and a primary competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/heycentric

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HEYCENTRIC LIMITED