OSTRUM TECH LIMITED

What OSTRUM TECH LIMITED does

Ostrum Tech Limited is a UK-based SaaS company founded in 2020, headquartered in Crawley near London Gatwick, that operates a cloud platform managing Passengers with Reduced Mobility (PRM) operations at airports. The company addresses a regulated but technologically underserved workflow, where approximately 2% of air travelers require assistance under mandates such as EU Regulation 1107/2006, and where legacy systems have reportedly remained unchanged for 30 years. Its customer base spans major international airports including London Luton, London Gatwick, Belgrade, Santiago (Chile), and New York JFK, with active expansion plans into Asia-Pacific and the Middle East.

The core product is the Ostrum platform, complemented by the Ostrum App mobile companion. Functionality includes real-time collaboration tools, beacon-based SLA verification, automated task allocation, geolocation tracking, a multilingual interface, and instant analytics. The platform is hosted on AWS infrastructure, with AWS serving as a technology partner. Domain credibility is reinforced by advisory endorsement from Chris Garton (Ex-COO Heathrow, Ex-EVP Dubai Airports) and disability advocate Andrew Wright.

The company operates a sales-led go-to-market motion, selling quote-based enterprise subscriptions under multi-year contracts to airport operators, airlines, and ground handlers. Channel partners include Wilson James (primary) and TRIG (minor), which provide distribution reach into airport operations and aviation services ecosystems. The company employs 11-50 staff and is actively hiring to support product development and international expansion.

Name

OSTRUM TECH LIMITED

Legal name

Ostrum Tech Limited

Website

https://ostrumtech.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Ostrum Tech Limited operates a cloud-based SaaS platform managing Passengers with Reduced Mobility (PRM) operations at airports, serving airport operators, airlines, and ground handlers across Europe, Latin America, and North America with active expansion into Asia-Pacific and the Middle East.

Ownership category

akta.pro rank

Product category

Airport Operations Software

NAICS

Support Activities for Transportation (488)

SIC

Transportation Services (4700)

akta.pro primary industry

Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ)

akta.pro secondary industry

Mobility Technology Systems (Parking Systems, Apps, LPR, Access Control) (EDALAKAL)

Keywords

• Airport PRM software
• Special assistance platform
• Passenger assistance management
• Reduced mobility operations
• Airport operations software

Headquarters

HQ city

Crawley

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription: Cloud-based SaaS platform with subscription model for airports and airlines managing PRM operations. Provides platform access, support, and updates as part of the service.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Ostrum Tech Limited sells "Ostrum," a cloud-based SaaS platform that manages the entire lifecycle of airport Passengers with Reduced Mobility (PRM) operations. It connects passengers, assistance teams, check-in agents, boarding agents, ground handlers, and cabin crew on a single platform with real-time collaboration, auto-allocation of tasks, beacon-based SLA verification, geolocation tracking, and analytics. The platform is hosted on AWS and is sold via multi-year enterprise subscriptions to airports and airlines.

Product overview

Ostrum Tech Limited offers a single unified SaaS platform called "Ostrum" — a cloud-based airport PRM (Passengers with Reduced Mobility) software product — along with a companion mobile application. The platform manages the complete lifecycle of PRM operations, connecting all stakeholders (passengers, assistance teams, check-in agents, boarding agents, ground handlers, and cabin crew) for real-time collaboration. Key features include auto-allocation of tasks to nearest agents, beacon-based SLA verification, geolocation of passengers on airport maps, instant data analytics, and a multilingual user interface. The platform is hosted on Amazon Web Services (AWS) and is described as the most sophisticated and modern PRM software product in the world.

Differentiator

Problem solved

Functional benefit

Products and services

• Ostrum Cloud-based SaaS platform that manages the entire lifecycle of PRM operations at airports, connecting passengers, assistance teams, check-in agents, boarding agents, ground handlers, and cabin crew on a single platform for real-time collaboration. Sold via enterprise subscription to airports and airlines.
• Ostrum App Mobile application that allows aviation professionals to access the Ostrum special assistance platform for requesting, facilitating, or providing special assistance at enabled airports. Includes location tracking for special assistance agents.

Quantifiable outcome

• Enables real-time tracking of passengers at all times
• +3 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Wilson JamescoreChannel Partner/ Reseller/ DistributorGround handling company and special assistance provider operating at airports; Wilson James is shown as a client/partner using the Ostrum platform at London Luton Airport
• AWS (Amazon Web Services)coreTechnology or IntegrationInfrastructure provider for Ostrum's cloud-based SaaS platform; platform is hosted on AWS for reliability and global accessibility
• TRIGminorChannel Partner/ Reseller/ DistributorGround handling company/aviation service provider; TRIG logo appears alongside other client partners on the Ostrum website

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• TAV Technologies: TAV Technologies is the IT arm of TAV Airports and provides a broad portfolio of airport operational solutions including passenger and resource management. It is a broader incumbent with portfolio overlap into Ostrum's operational software category.
• Collins Aerospace: Collins Aerospace (incorporating the former ARINC airport operations portfolio) supplies large-scale aviation operational software and services to airports and airlines globally. It is a broad incumbent whose operational solutions compete for the same airport IT budget as Ostrum.
• Amadeus: Amadeus is a large diversified travel technology provider with an airport-IT portfolio that overlaps with passenger processing and operational coordination. It is a broad incumbent that could bundle competing capabilities against Ostrum's specialist offering.

Emerging players

• AeroCloud: AeroCloud delivers cloud-based airport management software covering operational and passenger-facing functions for regional and mid-sized airports. It is an emerging SaaS competitor targeting the same airport operations buyer as Ostrum.
• Veovo: Veovo offers airport passenger flow analytics, predictive forecasting, and resource optimization, with sensor-based tracking similar to Ostrum's beacon and geolocation capabilities. It is an emerging specialist player addressing adjacent operational use cases at airports.

Direct peers

• INFORM: INFORM provides ground handling and airport operations software (e.g., GroundStar) used by ground handlers and airports to allocate staff and resources in real time. Its task allocation and ground operations management overlap directly with Ostrum's auto-allocation and SLA-verification features.
• SITA: SITA is the dominant global provider of IT and communications to the air transport industry, with explicit passenger handling and PRM-relevant capabilities serving airports and airlines worldwide. It is the most direct incumbent competitor to Ostrum's airport PRM platform.
• Damarel: Damarel supplies airport turnaround, passenger management, and special-assistance software used by airports and ground handlers globally. It is a direct competitor in the same PRM and airport passenger-handling niche as Ostrum.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/OstrumSupport
• Facebookfacebook.com/profile.php?id=100093514636993
• LinkedInlinkedin.com/company/ostrum-prm-software

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OSTRUM TECH LIMITED