Senior Support

Name

Senior Support

Legal name

Haldimand-Norfolk Community Senior Support Services

Website

https://seniorsupport.ca

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Senior Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Community-Based Senior Centers with Adult Day Services (HLADAIAJ), Social, Community & Senior Center Outings Transport (HSABAOAG), Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE), Senior Social Clubs & Community-Based Day Programs (Non-Clinical) (HSABANAK)

Keywords

• Senior support services
• Community health services
• Home assistance programs
• Adult day programs
• Meals on wheels

Headquarters

HQ city

Cayuga

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Others

Revenue model

1. Donations and Fundraising: H-NCSSS relies significantly on donations and fundraising campaigns such as the annual Gardens of Life giving campaign. Charitable donations are accepted online through CanadaHelps, by mail, and in-person at local offices. The organization has a Charitable Registration Number 119145373RR0001.
2. Client Service Fees: Some services have associated fees including Transportation (flat in-town rate and per kilometer for non-local destinations) and Meals on Wheels. Frozen meals can be ordered individually or in bulk packages.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Core offering

Senior Support (Haldimand-Norfolk Community Senior Support Services) is a registered non-profit charitable organization that provides a coordinated suite of community-based services for seniors aged 60+ and adults aged 18+ with disabilities in the Haldimand-Norfolk region of Ontario, Canada. Services include door-to-door transportation, hot and frozen Meals on Wheels, congregate dining, friendly visiting, telephone reassurance, Adult Day Programs, Hospice Palliative Care Outreach, Safety at Home fall prevention, and Home Maintenance. The organization operates as a single integrated community service delivery model, primarily volunteer-driven and funded by donations, client service fees, and government/health system referrals.

Product overview

Senior Support (Haldimand-Norfolk Community Senior Support Services) is a community-based social services organization that provides a coordinated suite of services to enhance the independence and quality of life for seniors and adults with disabilities. The organization operates as a single integrated service delivery model rather than separate products or modules. Core services include Transportation (door-to-door medical and social transportation), Meals on Wheels (hot and frozen meal delivery), Diner's Club (congregate dining), Friendly Visiting, Telephone Reassurance, Adult Day Program (dementia-specific and integrated programming), Hospice Palliative Care Outreach, Safety at Home (fall prevention), and Home Maintenance Services. The organization relies significantly on volunteers to deliver services.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Services provided 7 days a week with weekday hot meal delivery and frozen meal options
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered minor, moderate and core.

• Ontario 211minorOthersOntario 211 is a helpline that connects people to social services, programs and community supports. H-NCSSS lists this as a helpful resource link for clients and community members.
• Ontario HealthmoderateOthersOntario Health is a government agency created to connect, coordinate and modernize Ontario's healthcare system. Works with partners, providers and patients to make the health system more efficient.
• Ministry for Seniors and AccessibilitymoderateOthersOntario government ministry helping seniors and people with disabilities stay independent, active, and socially connected. Likely a funding and regulatory partner.
• Alzheimer Society of Brant, Haldimand Norfolk, Hamilton HaltoncoreOthersDedicated to providing essential programs and services to optimize lives of individuals with dementias and their care partners. The Haldimand Abilities Centre H.A.C. is a community-based service of the Alzheimer Society.
• Ontario Health atHomecoreOthersOntario Health atHome coordinates home and community care and long-term care placement. Referrals to H-NCSSS Adult Day Programs and other services come through Ontario Health atHome Case Coordinators.
• Long-term Care Facilities and HospitalsmoderateOthersH-NCSSS collaborates with long-term care facilities and hospitals in the region that prepare and package individual meals for the Meals on Wheels program.
• Restaurants and Catering CompaniesminorOthersLocal restaurants and catering companies in the Haldimand-Norfolk region that prepare meals for the Meals on Wheels program.

Scale indicators2 records

Direct peers

• CarePartners: Ontario-focused home and community care provider delivering personal support, nursing, and therapy services under contracts with Ontario Health atHome. Highly comparable referral ecosystem and client base to H-NCSSS.
• March of Dimes Canada: Canadian nonprofit delivering community-based programs for seniors and people with physical disabilities, including attendant services, independent living support, and recreational programming. Closely comparable mandate to H-NCSSS's 'seniors and adults with disabilities' focus.
• ParaMed Home Health Care: Canadian home and community care provider with deep Ontario presence, offering personal support, nursing, and adult day programs. Operates in a similar service mix and referral environment as H-NCSSS.
• Victorian Order of Nurses (VON) Canada: National Canadian nonprofit delivering a similarly broad home- and community-based suite (Meals on Wheels, transportation, adult day programs, hospice, friendly visiting) to seniors across multiple provinces. VON is the closest large-scale analog to H-NCSSS's integrated, volunteer-augmented service model.
• Home Instead Senior Care (Canada): Franchised provider of in-home personal care, companionship, and meal/transportation support for seniors. Comparable to H-NCSSS's personal care and companionship offerings, though delivered on a private-pay franchise model.

Broad incumbents

• CBI Health Group: Large Canadian rehabilitation and home health operator with community-care services for seniors. Comparable client segments but significantly broader clinical scope and geographic reach than H-NCSSS.
• SE Health (Saint Elizabeth Health Care): Major Canadian nonprofit home- and community-care provider offering personal support, nursing, rehabilitation, and hospice across multiple provinces. Comparable to H-NCSSS in client population (seniors, persons with disabilities) and service philosophy, though operating at significantly greater scale and geographic reach.
• Bayshore Healthcare: One of Canada's largest home health care providers, offering personal care, nursing, and community support across the country. Overlaps with H-NCSSS in home-based personal support for seniors but operates at a much larger for-profit scale.

Others

• Alzheimer Society of Canada: National nonprofit providing programs and services for individuals with dementia and their care partners — directly partnered with H-NCSSS via the Alzheimer Society of Brant, Haldimand Norfolk, Hamilton Halton. Comparable nonprofit, dementia-focused service philosophy, and overlapping adult day programming.
• Ontario Community Support Association (OCSA): Provincial umbrella association representing community support service agencies like H-NCSSS. Not a competitor but a direct industry-body peer, shaping funding, advocacy, and standards for the same nonprofit service model H-NCSSS operates.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/HNCSSS5101
• Instagraminstagram.com/hncseniorsupportservices
• LinkedInlinkedin.com/company/senior-support-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Senior Support