Ttec Holding Inc.

What Ttec Holding Inc. does

TTEC Holding Inc., founded in 1982 as TeleTech and rebranded to TTEC in 2019, is a global customer experience (CX) technology and business process outsourcing (BPO) services company. Headquartered in Englewood, Colorado, the company designs, builds, and operates customer experience solutions for enterprise clients across retail, healthcare/insurance, telecommunications, and automotive verticals, including through its wholly-owned automotive-focused subsidiary Percepta. Service lines include managed CX services (customer service, technical support, sales support), technology-enabled services that combine human agents with digital and AI augmentation, and specialized licensed insurance agent support for healthcare open enrollment.

The company's delivery model combines work-from-home infrastructure with on-site contact centers in 20+ countries, providing multilingual coverage (French, German, Spanish, Greek, Polish, Arabic, among others) and 24/7 follow-the-sun capacity. Its proprietary platform encompasses digital analytics, workforce management, and remote work infrastructure. The headcount is stated as 100,000+ globally (with an alternative stated figure of 57,000+ in the context of a Great Place to Work certification), and the company reports approximately 3.5 million customer interactions annually.

Revenue is generated through contractual agreements with enterprise clients typically structured on per-seat, per-transaction, or hybrid pricing on multi-year contracts. The company sells primarily through dedicated enterprise account teams for large accounts and inside sales for mid-market clients, with self-service hiring via its career site as a parallel talent acquisition channel. TTEC maintains 369 active job openings across its global delivery network and has earned consistent Great Place to Work certifications, Stevie Awards, and FlexJobs Top 100 recognition for remote work over multiple years.

Name

Ttec Holding Inc.

Legal name

TTEC

Website

https://ttecjobs.com

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

TTEC is a global customer experience technology and BPO services provider, founded in 1982, operating contact center and digital CX delivery across 20+ countries for enterprise clients in retail, healthcare/insurance, telecommunications, and automotive via a work-from-home and on-site hybrid workforce model.

Ownership category

akta.pro rank

Product category

Customer Experience Outsourcing

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Custom Computer Programming Services (541511)

SIC

Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

General Customer Service (Order/Account/Inquiries) (BPAAABAA), IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)

Keywords

• Customer experience services
• Contact center outsourcing
• Business process outsourcing
• Digital customer service
• CX technology solutions

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Offices38 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Managed CX Services: End-to-end customer experience management services including customer service, technical support, and sales support for enterprise clients. Revenue is generated through contractual agreements with enterprise clients, typically on a per-seat, per-transaction, or hybrid pricing model.
2. Technology-Enabled Services: Digital transformation and technology-augmented customer service solutions combining human agents with AI and automation capabilities.
3. Licensed Insurance Services: Specialized services for healthcare insurance open enrollment and licensed insurance agent support for insurance carriers.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels10 records

Core offering

TTEC designs, builds, and operates customer experience technology and services for enterprise brands across retail, healthcare, insurance, telecommunications, and automotive industries. The company delivers contact center outsourcing, business process outsourcing (BPO), digital customer engagement, workforce management, and digital consulting through its proprietary CX technology platform and global delivery network spanning 20+ countries with 100,000+ employees.

Product overview

TTEC (formerly TeleTech) is a global customer experience (CX) technology and services company that provides business process outsourcing (BPO) solutions. The company offers customer service, sales, technology and digital, and licensed insurance services through a distributed workforce model combining work-from-home and on-site operations across multiple global locations.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Customer Experience Services Outsourced contact center and customer experience operations delivered globally for enterprise brands in retail, healthcare, insurance, telecommunications, and automotive industries, handling 3.5M+ customer interactions annually across 20+ countries.
• Business Process Outsourcing (BPO) Services
• TTEC Digital Customer Engagement Solutions
• TTEC Digital Consulting Services
• Licensed Insurance Services
• Percepta Automotive CX Services

Quantifiable outcome

• 3.5 million customer interactions annually
• +2 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• TTEC MaltaminorOthers · 19 January 2024TTEC Malta location established in New York area to welcome local workforce and expand operations in Malta. New site launch for career opportunities.

Scale indicators4 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Foundever: Formed from the merger of Sitel and SYKES, Foundever is a direct CX/BPO competitor with 150,000+ employees across 45+ countries. Closely matches TTEC's model of combining human agents with technology solutions for enterprise CX outsourcing.
• Alorica: Privately held global BPO with 100,000+ employees in 17 countries. Direct competitor in omnichannel customer support, digital transformation, and CX technology, with strong presence in the Philippines and Latin America mirroring TTEC's footprint.
• Startek: Global CX solutions provider with operations in 13 countries including Philippines, India, South Africa, and Latin America. Competes directly with TTEC in customer care, digital, and technical support services for enterprise clients.
• IBEX Limited: Omnichannel CX and BPO peer with concentrated operations in the Philippines, Pakistan, and Central America. Directly comparable in agent-based customer support services with similar technology-augmented service offerings for enterprise clients.
• Teleperformance: Largest global CX/BPO competitor with ~410,000 employees across 90+ countries. Direct competitor in multilingual contact center outsourcing serving enterprise clients across retail, healthcare, telco, and automotive, with overlapping geographic footprint in Philippines, India, Egypt, and Latin America.
• WNS Holdings: Global business process management company with significant CX/BPO operations serving travel, healthcare, banking, and consumer products clients. Closely matches TTEC's vertical mix and managed services revenue model.
• Concentrix: Major global CX/BPO and technology services peer with ~440,000 employees. Competes directly with TTEC in customer care, digital customer experience, and technology-enabled services for enterprise clients across the same vertical industries.

Broad incumbents

• Genpact: Global professional services firm with ~125,000 employees providing CX, finance and accounting, and digital transformation services. Overlaps with TTEC in enterprise CX outsourcing but operates a broader business process services portfolio beyond contact centers.
• Infosys BPM: BPM subsidiary of Infosys providing digital and CX outsourcing services globally. Comparable in scale and scope of enterprise CX delivery, with similar multilingual/offshore delivery model anchored in India.

Emerging players

• TaskUs: Digital outsourcer specializing in trust and safety, content moderation, and customer support. Overlaps with TTEC in customer care and digital CX delivery but skews toward newer economy/digital-native enterprise clients and tech-enabled delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/tteclife
• YouTubeyoutube.com/c/ttecTube
• Facebookfacebook.com/TTEClife
• LinkedInlinkedin.com/company/ttec
• Instagraminstagram.com/tteclife

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ttec Holding Inc.