ClinicalConnect

What ClinicalConnect does

ClinicalConnect is a secure, web-based clinical portal that provides physicians and clinicians in South West Ontario with real-time access to patient electronic medical information aggregated from all acute care hospitals, Local Health Integration Networks' Home & Community Care Services, Regional Cancer Programs, and several Ontario provincial data repositories. Operated by Hamilton Health Sciences through its HITS eHealth Office and funded by Ontario Health, the platform is organized around a core portal plus nineteen specialized clinical and administrative modules — including Labs, Pharmacy, Radiology, Pathology & Genetics, Microbiology, Blood Bank, Cardiology, Home and Community Care, Transcriptions, Orders, Visits, Face Sheet, New Results, and Health Records — supported by Access Governance (AGS), Self Service Password Manager (SSPM), WellTracked audit, and a Learning Management System. Its underlying technology is an interoperability layer that federates data from heterogeneous provincial and regional source systems (OLIS, DHDR, DI Common Service, acCDR, SWODIN, CHRIS, Mosaiq, Oracle HIS, Epic, GE Centricity, Agfa XERO) and presents them through a unified, web-based UI accessible via desktop and mobile browsers, with authentication handled through ONE ID federated identity and multi-factor authentication.

The business model is that of a publicly-funded regional health information exchange rather than a commercial software vendor: ClinicalConnect does not charge user fees or sell subscriptions, generates no disclosed revenue, and instead operates under Ontario Health's provincial funding and the broader Ontario public healthcare system. Customers in the strict sense are authorized clinicians and healthcare organizations that join through participation agreements requiring Privacy Impact Assessments, Threat Risk Assessments, and Local Registration Authorities under PHIPA compliance; the distribution model is institutional, sold through Ontario Health Teams, LHIN Home & Community Care programs, hospital partnerships, and dedicated pathways for sole practitioners and locum physicians. Recent strategic activity in 2024-2025 has focused on adding new hospital integrations (Bluewater Health, Niagara Health, Hotel Dieu Shaver, Norfolk General Hospital), new provincial data feeds (additional OLIS lab types, HRLMP genetics and pathology reports), and new clinical modules (Mosaiq oncology) rather than commercial expansion, consistent with its mandate as a regional, government-backed clinical data aggregator.

Name

ClinicalConnect

Legal name

ClinicalConnect

Website

https://info.clinicalconnect.ca

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

ClinicalConnect is a government-funded, web-based clinical portal operated by Hamilton Health Sciences that gives physicians and clinicians in South West Ontario real-time access to aggregated patient health records from regional hospitals, LHIN home and community care services, cancer programs, and provincial data repositories.

Ownership category

akta.pro rank

Product category

Health Information Exchange

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Clinical Document & Data Exchange (C-CDA, CCD, Direct Messaging) (HLACABAI)

Keywords

• Health information exchange
• Clinical data portal
• Patient records access
• Healthcare interoperability
• Clinical decision support

Headquarters

HQ city

Hamilton

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Infrastructure

Revenue model

1. Government Funding: ClinicalConnect is funded by Ontario Health and operated by Hamilton Health Sciences. As a government-supported healthcare initiative, it operates under public healthcare funding models without direct revenue generation from users.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

ClinicalConnect is a secure, web-based portal that provides physicians and clinicians with real-time access to patient electronic medical information from all acute care hospitals, Local Health Integration Networks' Home & Community Care Services, Regional Cancer Programs, and provincial data repositories across South West Ontario. The portal aggregates clinical data from disparate healthcare information systems into a unified view via multiple clinical modules (Labs, Pharmacy, Radiology, Pathology, Microbiology, Blood Bank, Cardiology, Transcriptions, Orders, Visits, Home and Community Care, Health Records, Face Sheet, New Results) and is complemented by supporting systems for access governance, password management, audit, and e-learning.

Product overview

ClinicalConnect is a single, unified secure web-based portal providing real-time access to electronic medical information across South West Ontario. The core ClinicalConnect Portal integrates clinical data from acute care hospitals, Home & Community Care Services, Regional Cancer Programs, and provincial data repositories. The platform includes multiple clinical modules: Labs Module (with OLIS integration), Pharmacy Module (with DHDR integration), Radiology Module (with SWODIN and DI-CS), Pathology and Genetics Module, Microbiology Module, Blood Bank Module, Cardiology Module, Home and Community Care Module, Transcriptions Module, Orders Module, Visits Module, Health Records Module, Face Sheet Module, and New Results Module. Supporting systems include Access Governance System (AGS) for account management, Self Service Password Manager (SSPM), WellTracked for audit support, and Learning Management System (LMS).

Differentiator

Problem solved

Functional benefit

Products and services

• ClinicalConnect Portal A secure, web-based portal providing physicians and clinicians with real-time access to patients' electronic medical information from acute care hospitals, Home & Community Care Services, Regional Cancer Programs, and provincial data repositories across South West Ontario.
• Labs Module Clinical module displaying patient lab results in four views (Components, Expanded, Trended, List) with integration to Ontario Laboratories Information System (OLIS), including trending, graphing, and abnormal result flagging.
• Pharmacy Module Clinical module presenting Hospital Medications view for inpatient pharmacy orders and Home Med Drugs/Services tabs integrated with Digital Health Drug Repository (DHDR) for community pharmacy and monitored drug information.
• Radiology Module Clinical module providing access to radiology studies, diagnostic reports, and images integrated from SWODIN and Ontario Health's DI Common Service, supporting GE Centricity and Agfa XERO viewers.
• Pathology and Genetics Module Clinical module displaying pathology reports and genetics results including OLIS data and pathology reports from contributing hospital systems.
• Microbiology Module Clinical module displaying patient microbiology tests and isolated organisms from contributing source systems including OLIS data.
• Blood Bank Module Clinical module displaying blood bank products, tests, and Group and Screen information, with Products, Tests, and Trend views for blood bank data.
• Cardiology Module Clinical module providing streamlined access to cardiology reports and images such as Echocardiograms and Holter reports aggregated from select acute care hospitals.
• Home and Community Care Module Clinical module containing data from Client Health Related Information System (CHRIS) covering four LHINs (HNHB, WW, ESC, SW) plus additional data from acCDR, including Demographics, Services, Referrals, Equipment, and Care Plan tabs.
• Transcriptions Module Clinical module displaying transcription reports from hospital source systems including Ontario Health's acCDR repository.
• New Results Module Module that aggregates and displays new clinical results with visual indicators across Blood Bank, Cardiology, Lab, Micro, Radiology, Pathology, and Transcriptions modules up to 72 hours back.
• Orders Module Clinical module displaying patient orders from source systems including order status, priority, and result status for the selected visit up to 30 days back.
• Face Sheet Module Module providing a one-page summary of patient visit information including hospital facility, emergency physician name, and visit-specific details.
• Health Records Module Module containing scanned documents from historical (archived) patient visits, integrated from Hamilton Health Sciences, Niagara Health System, and Woodstock Hospital.
• Visits Module Module displaying a list of all patient acute care encounters including Home and Community Care encounters, with patient visits timeline visualization.
• Patient Dashboard Overview module providing consolidated patient information and quick access to clinical modules.
• Access Governance System (AGS) System used to create and manage ClinicalConnect accounts for users at Participant Organizations (excluding Hamilton Health Sciences); used by Local Registration Authorities to manage access.
• Self Service Password Manager (SSPM) System used to manage ClinicalConnect users' passwords and profiles for users at organizations other than Hamilton Health Sciences.
• WellTracked Audit support tool used to support Participant Organizations' audit requirements for ClinicalConnect.
• Learning Management System (LMS) E-learning platform used by roleholders at ClinicalConnect Participant Organizations required to complete eLearning modules.

Quantifiable outcome

• Provides real-time access to patient records from all acute care hospitals in South West Ontario
• +1 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature7 records

Partnerships

15 partnerships are on record, tiered supporting and core.

• Bluewater HealthsupportingTechnology or Integration · 12 December 2024Hospital in Erie St. Clair region integrated into ClinicalConnect following migration to Oracle Hospital Information System.
• Norfolk General HospitalsupportingTechnology or Integration · 29 April 2024Hospital integrated into ClinicalConnect with lab results (Blood Bank, Pathology, Chemistry, Hematology) now being sent to OLIS via ClinicalConnect.
• Hamilton Health SciencescoreStrategic or Co-development PartnerOperates ClinicalConnect through the HITS eHealth Office. Manages the ClinicalConnect Program Office, technical support (HITS Helpdesk), and provides HHS credentials for authentication. Contact: [email protected] or 905-521-2100 ext. 43000.
• Ontario Laboratories Information System (OLIS)coreTechnology or IntegrationProvincial laboratory information system integrated into ClinicalConnect Labs, Microbiology, and Pathology modules. Provides access to lab results from Community Labs, Public Health Labs, and acute care hospitals.
• Digital Health Drug Repository (DHDR)coreTechnology or IntegrationProvincial repository of publicly funded drug and pharmacy services integrated into Pharmacy module. Provides Home Med Drugs and Home Med Services data for medication management.
• Diagnostic Imaging Common Service (DI-CS)coreTechnology or IntegrationOntario Health's provincial repository for diagnostic imaging reports and images. Integrated into ClinicalConnect Radiology module with access to studies from hospitals outside South West Ontario.
• Acute and Community Clinical Data Repository (acCDR)coreTechnology or IntegrationOntario Health repository for acute and community clinical data. Populates Transcriptions and Home and Community Care modules. Contains transcription reports, home care data, and additional clinical documentation.
• Southwestern Ontario Diagnostic Imaging Network (SWODIN)coreTechnology or IntegrationRegional diagnostic imaging network providing radiology images and reports from all hospitals in South West Ontario. Images viewed via GE Centricity Universal Zero Footprint Viewer.
• GE Centricity Universal Zero Footprint (ZFP) ViewersupportingTechnology or IntegrationImage viewer for SWODIN radiology images in ClinicalConnect. Approved for diagnostic use and available for all SWODIN images from contributing hospitals.
• Agfa XERO ViewersupportingTechnology or IntegrationImage viewer for DI Common Service images from Ontario Health. Configured as a reference viewer (not approved for diagnostic use) with full fidelity viewing available on validated platforms.
• Niagara HealthsupportingTechnology or IntegrationHospital system integrated into ClinicalConnect. Data including oncology data from Walker Family Cancer Centre made available through Mosaiq oncology information system integration.
• Hotel Dieu Shaver Health & Rehabilitation CentresupportingTechnology or IntegrationHospital integrated into ClinicalConnect following implementation of new Hospital Information System.
• Hamilton Regional Laboratory Medicine Program (HRLMP)supportingTechnology or IntegrationLaboratory program providing Pathology Reports and Genetics, Malignant Hematology-Flow and Bone Marrow Reports to ClinicalConnect.
• ONE ID Federated IdentitysupportingTechnology or IntegrationOntario Health's identity management solution enabling federated authentication across ClinicalConnect participant organizations.
• ConnectMyHealthsupportingTechnology or IntegrationRelated digital health initiative with data contributors to ClinicalConnect. Separate patient-facing health portal.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Oracle Health: Oracle Health (formerly Cerner) provides EHR systems with HIE capabilities used by hospitals and health systems globally. It is comparable to ClinicalConnect through hospital information system integrations and shared data aggregation functionality, though as part of a broader enterprise EHR portfolio.
• MEDITECH: MEDITECH provides EHR systems used by hospitals including data sharing and interoperability capabilities. It is comparable to ClinicalConnect in healthcare interoperability and clinical data integration, though it operates as a broader EHR vendor serving acute and ambulatory care clients.
• NextGen Healthcare: NextGen Healthcare provides EHR and HIE solutions for ambulatory and acute care settings. It is comparable to ClinicalConnect as a healthcare data sharing platform serving healthcare providers with cross-system clinical data access, though as part of a broader ambulatory-focused vendor portfolio.
• Epic Systems: Epic Systems is the largest EHR vendor and its Care Everywhere functionality is a built-in HIE capability that enables cross-organization patient data sharing. It is comparable to ClinicalConnect as a healthcare data aggregation platform, though it operates as a much broader EHR suite rather than a standalone HIE portal.
• Veradigm: Veradigm (formerly Allscripts) offers EHR and HIE solutions for hospitals and health systems. It is comparable to ClinicalConnect as a healthcare data sharing platform with similar cross-organization clinical data aggregation, though as part of a larger ambulatory and acute care vendor portfolio.

Emerging players

• Rhapsody: Rhapsody provides a healthcare integration engine for connecting disparate healthcare IT systems including EHRs, LIS, RIS, and pharmacy systems. It is comparable to ClinicalConnect's underlying integration capabilities across multiple provincial repositories and hospital systems, though it provides middleware infrastructure rather than a clinician-facing portal.
• Health Catalyst: Health Catalyst provides a healthcare data and analytics platform that aggregates and analyzes clinical data from multiple source systems. It is comparable to ClinicalConnect in healthcare data aggregation across disparate sources, though it is focused on analytics and decision support rather than clinical viewer access.

Direct peers

• InterSystems HealthShare: InterSystems HealthShare is a healthcare interoperability platform that aggregates patient data across health systems for unified patient records. It is directly comparable to ClinicalConnect as a comprehensive HIE platform serving regional health networks with similar cross-system data aggregation and clinical portal functionality.
• Orion Health: Orion Health provides an HIE platform used globally to aggregate and share patient data across healthcare organizations. It competes with ClinicalConnect in the regional HIE category with comparable patient record aggregation, identity management, and clinical viewer capabilities.

Others

• Canada Health Infoway: Canada Health Infoway is a federally-funded independent organization that coordinates interoperable health information systems across Canada. It is comparable to ClinicalConnect in enabling health system interoperability, though it operates as a national coordinator and funder rather than a regional HIE operator.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/ClinicalConnect
• LinkedInlinkedin.com/company/clinicalconnect

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ClinicalConnect