Town of Kentville

What Town of Kentville does

The Town of Kentville is a municipal government entity incorporated under the Municipal Government Act of Nova Scotia, serving residents and businesses within the town of Kentville in the Annapolis Valley. Founded in 1826 and marking its 200th anniversary in 2026, the town operates a multi-service municipal platform delivering recreation programs, parks and trails, public safety (police, volunteer fire, by-law enforcement), water and sewer services, waste management, planning and development, and community events. Core service operations are supported by a conventional municipal technology stack including the Amilia platform for recreation registration, Paymentus for online billing, Booqable for equipment lending, Recycle Coach for waste scheduling, Neptune Technologies for water metering, and ArcGIS Survey123 and Microsoft Forms for citizen engagement surveys. The town is governed by a Mayor and six Councillors elected every four years; the current council was sworn in November 2024, with Andrew Zebian as Mayor and Chris McNeill serving as Chief Administrative Officer since April 2025.

The business model is structured around property taxation as the primary recurring revenue source, supplemented by water and sewer utility fees (with approved multi-year increases for 2026-2029), user fees for recreation programs, and provincial government transfers for library, childcare, and infrastructure purposes. Water and sewer rate applications are processed through the Nova Scotia Regulatory and Appeals Board (NSRAB). Customer segments are essentially universal: all Kentville residents and businesses, plus visitors drawn by signature events such as the Apple Blossom Festival and Pumpkin People Festival. Recent strategic priorities include the Kentville 200 bicentennial, a Climate Risk Assessment and Climate Action Plan, the Hemlock Conservation Project, infrastructure investment in the 2026-2027 budget, and bylaw modernization enabling denser residential development in commercial zones. The town has approximately 11-50 direct staff, with significant operational reliance on contracted service partners including Dillon Consulting (stormwater management), Valley Waste Resource Management, and the Kentville Water Commission.

Name

Town of Kentville

Legal name

Town of Kentville

Website

https://kentville.ca

Company type

Private

Founded year

1826

Operating status

Operating

Headcount range

51–100 employees

Short description

Town of Kentville is a municipal government in Nova Scotia's Annapolis Valley delivering public services including recreation programs, parks, public safety, water and sewer, waste management, and community events to Kentville residents and businesses.

Ownership category

akta.pro rank

Headquarters

HQ city

Kentville

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Others, Marketing or Sales, Technology or R&D

Revenue model

1. Property Taxes: Primary municipal revenue source from residential and commercial property taxation. Based on $1,537.00 of residential property taxes on a home with a value of $100,000
2. Sewer Fees: Municipal sewer service charges with approved rate increases for 2025-2026 and 2026-2027 fiscal years following several years of rate stability
3. Water Rates: Water service rates and charges managed by Kentville Water Commission. Current average quarterly water bill for residential customers (5/8 inch meters) is $62.67, proposed to increase to $70.81 in 2026/27, $72.01 in 2027/28, and $74.92 in 2028/29. Annual fire protection charge currently $607,750
4. Provincial Government Funding: Municipal funding from Province of Nova Scotia, including funding for library services through Annapolis Valley Regional Library system

Pricing tiers

Distribution channels6 records

Marketing channels9 records

Core offering

The Town of Kentville is a municipal government that delivers core civic services to residents and businesses of Kentville, Nova Scotia, including property taxation, water and sewer services, waste collection, public safety (police, fire, by-law enforcement, animal control), planning and development administration, parks and trail maintenance, recreation programming and facility rentals, and community events. Services are accessed through a Town Hall at 354 Main Street, an integrated online portal at kentville.ca, and a network of recreation facilities throughout the town.

Product overview

The Town of Kentville provides comprehensive municipal services to residents of Kentville, Nova Scotia. The Town operates a multi-service platform offering recreation programs and facilities, parks and trails, public safety, town hall administrative services, economic development, environmental initiatives, and infrastructure management. Key service modules include: Recreation Programs (registered via Amilia platform), Parks and Trails network, Sports Facilities (Centennial Arena, Memorial Pool, Recreation Centre), Economic Development services, Educational partnerships, Waste Management (via Valley Waste), Climate Action initiatives, and the Hemlock Conservation Project. The Town also manages the Equipment Loan Program and The Spike Fund for recreation subsidies. The 2026 Kentville 200 anniversary celebrations are a major upcoming event.

Differentiator

Problem solved

Functional benefit

Products and services

• Recreation Programs Year-round recreational activities and programs for all ages including fitness classes, nature programs, after-school care, summer camps, and seasonal events. Programs are registered through the Amilia platform and serve Kentville residents and visitors.
• Parks and Trails Public parks and trail network including Miners Marsh, The Gorge, Memorial Park, Oakdene Park, Burgher Hill, Harvest Moon Trail, Marshview Dog Park, and Ravine Trail. Features wetlands, ravines, and urban green spaces for bird watching, hiking, cycling, and nature exploration.
• Sports and Recreation Facilities Bookable facilities including Kentville Centennial Arena (hockey, figure skating, community skating), Recreation Centre, Credit Union Rec Complex (indoor sports field), Glooscap Curling Club, Kentville Memorial Pool, Tennis/Pickleball Courts, Skatepark, and Recreation Hub. Available for resident programs and rentals.
• Economic Development Services Business support services delivered by the Business Development Coordinator including Downtown Kentville Business District support, Kentville Business Park information, and connection to Townfolio for economic statistics. Supports business licensing, permits, and development inquiries.
• Town Hall Services Administrative services including council meetings, by-laws and policies, permits and licenses, planning and development, payments and bills, employment opportunities, tenders and procurements, and the Virtual Town Hall. Accessed in-person at Town Hall or through the online portal.
• Public Safety Services Municipal safety services including Kentville Police Service, Kentville Volunteer Fire Department, Animal Control, By-Law Enforcement, and Emergency Preparedness programs. Serves Kentville residents, businesses, and visitors.
• Streets and Parking Services Transportation infrastructure services including Active Transportation, Snow Removal, Transit, Online Parking Ticket Payments (via Province of Nova Scotia), and infrastructure maintenance.
• Waste Management Services Curbside garbage, recycling, and compost pick-up managed by Valley Waste Resource Management every other Wednesday (Kentville is Week 2 schedule). Residents use the Recycle Coach mobile app for collection day reminders and sorting guidance.
• Equipment Loan Program Free outdoor and interactive game equipment lending program available year-round, bookable through the Booqable online system. Equipment includes tetherball, badminton, archery, croquet, bean bag toss, and connect four. Free for residents.
• Kentville Nature Kids After School Program Outdoor-based after-school care program for children Pre-Primary to 12 years, operating September through June. 98% outdoors with unstructured play and physical literacy emphasis. Subsidies available through The Spike Fund. Located at Kentville Recreation Hub and KCA School facilities.
• The Spike Fund Recreation Subsidies Financial grant program that removes cost barriers to recreation participation. Available to anyone in Kentville and Kentville-serving areas needing support to participate in recreation activities, promoting physical activity, wellness, leadership skills, and team involvement.
• Education and Childcare Service Coordination Coordination and listings for public schooling through AVRCE (Kings County Academy, Northeast Kings Education Centre), NSCC Kingstec Campus post-secondary programs, and various daycare, dayhome, and afterschool program listings. Provides education pathway information for families.

Quantifiable outcome

• Climate Risk Assessment and Climate Action Plan in development with community input surveys
• +1 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Valley Waste Resource ManagementcoreStrategic or Co-development PartnerManages garbage, recycling, and compost curbside pick-up in the Town of Kentville. Curbside pickup occurs every other Wednesday (Kentville is Week 2). Partnership provides residents with waste management services and sorting guidance through Valley Region Solid Waste-Resource Management Authority comprising 6 municipal units.
• Annapolis Valley Regional Centre for Education (AVRCE)coreStrategic or Co-development PartnerEnglish school board responsible for 40 schools and 2 adult high schools in Kentville and throughout Annapolis Valley. Provides public education services for children within town limits including Kings County Academy and Northeast Kings Education Centre.
• Nova Scotia Community College (NSCC) Kingstec CampuscoreStrategic or Co-development PartnerCommunity college campus in Kentville offering specialty programs not available elsewhere including robust culinary and horticulture programs. Recently renovated with new library and vineyard supporting agricultural programs. Students partner with town on community and tourism projects.
• Acadia UniversityminorStrategic or Co-development PartnerLocated nearby in Wolfville, offers numerous diverse programs and is home to Rural Innovation Centre and Acadia Entrepreneurship Centre. Educational partnership providing higher education access for Kentville area residents.
• Medway Community Forest CooperativecoreStrategic or Co-development PartnerPartners with Town of Kentville on Hemlock Conservation Project. Provides qualified personnel for pesticide treatment supervision of Eastern Hemlock trees against Hemlock Woolly Adelgid. Part of volunteer network 'Hemlock Heroes' for conservation efforts.
• Blomidon Naturalists SocietyminorStrategic or Co-development PartnerCommunity partner in Hemlock Conservation Project providing volunteer support and conservation expertise for protecting Eastern Hemlock forests in Kentville parks.
• Rotary Club of Wolfville-Mud CreekminorStrategic or Co-development PartnerRotary club partner in Hemlock Conservation Project providing volunteer labor and funding support for forest conservation efforts in Kentville.
• Nova Scotia Invasive Species CouncilminorStrategic or Co-development PartnerProvincial organization partnered with Town on Hemlock Conservation Project providing expertise and resources for invasive species management.
• Annapolis Valley Regional Library (AVRL)coreStrategic or Co-development PartnerRegional library system providing public library services. Town has expressed concerns over decision to close Kentville Library (largest and most used branch) in July 2026 due to lack of provincial funding. AVRL serves Kentville and greater Kings County population.
• Province of Nova ScotiacoreStrategic or Co-development PartnerProvincial government providing funding for libraries, childcare programs, and municipal infrastructure support. Partnership includes before and after school program funding through Let's Get Moving Action Plan.
• Dillon ConsultingcoreImplementation/ SI/ Consulting PartnerConsulting firm engaged by Town of Kentville to develop town-wide Stormwater Management Master Plan including field work, drainage assessments, and public engagement sessions.
• Community Partners (various)minorStrategic or Co-development PartnerVarious community organizations participating in Recreation Plan development process, providing input on facilities, programs, and community needs for 10-15 year recreation planning.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Town of Truro: Similar-sized Nova Scotia municipal government with comparable service portfolio (arena, recreation complex, water utility, planning/development) and shared dependence on provincial funding for libraries and infrastructure.
• Town of Amherst: Nova Scotia municipal government with a similar mix of recreation facilities, downtown economic development programs, and provincial funding relationships under the same legislative framework.
• Town of Bridgewater: Nova Scotia town of comparable scale operating recreation, parks, public safety, and water/sewer services with the same NSRAB rate-approval process for utilities. Directly comparable municipal service delivery model.
• Town of Wolfville: Neighbouring Annapolis Valley town with similar population scale, comparable parks/recreation and waterfront programming, and the same provincial funding and Climate Action exposure as Kentville. Most directly comparable NS municipal peer.
• Town of New Glasgow: Nova Scotia small town of comparable municipal services scope (recreation facilities, policing, water/sewer utilities, downtown revitalization), operating under the same Municipal Government Act framework.

Others

• Amilia: Online recreation and facility-booking platform used by Kentville for program registration. Comparable as the enabling SaaS layer for municipal recreation delivery across many small Canadian municipalities.
• Dillon Consulting: Canadian consulting firm engaged by Kentville for the Stormwater Management Master Plan and Climate Risk Assessment work. Comparable as a key implementation/technical partner for municipal infrastructure planning.
• Valley Waste Resource Management: Regional waste authority under contract with Kentville for curbside garbage, recycling, and compost pickup. Comparable as an adjacent service-delivery partner within the same Annapolis Valley ecosystem.

Broad incumbents

• Halifax Regional Municipality: Largest municipal government in Nova Scotia, offering the same categories of services (recreation, policing, water/wastewater, planning) but at regional scale. Represents the broad-incumbent benchmark for service breadth and digital platform maturity.

Regional players

• City of Summerside (PEI): Atlantic Canada small city of comparable population and service mix (recreation facilities, climate action planning, water utility) operating in an adjacent provincial jurisdiction with similar funding dynamics.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks1 record

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCtownofkentville
• Facebookfacebook.com/townofkentville
• Instagraminstagram.com/thereal_tok
• LinkedInlinkedin.com/company/town-of-kentville

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Kentville