What Volkshilfe Niederösterreich does

Volkshilfe Niederösterreich is one of the largest non-profit social welfare organizations in the Austrian federal state of Lower Austria, operating through its legal entity SERVICE MENSCH GmbH. It delivers a comprehensive portfolio of senior care and family/children services across all 24 districts of Lower Austria through approximately 1,800 employees, 382 service locations, and around 90 childcare facilities. The senior services portfolio includes mobile nursing (Mobile Pflege), mobile caregiving (Mobile Betreuung), mobile therapy, mobile foot care, social daily companionship (Soziale Alltagsbegleitung), 24-hour home care, day centers (Tageszentrum), assisted living (Wohnen im Alter), meal delivery, emergency phone, key safe, and counseling. Children and family services span childcare (Kinderbetreuung), after-school care, day mothers/fathers, the Lernservice CLEVER FOREVER tutoring program, integrative children's holidays, sociopedagogical family help, healthy children's houses, and child protection programs.

The underlying operating model is service-intensive rather than technology-intensive: mobile care staff deliver in-home services, day centers operate as physical facilities, and childcare runs through fixed locations. Supporting technology is limited to a content/service website (noe-volkshilfe.at), a dedicated job portal (jobs.noe-volkshilfe.at), a 24/7 service hotline (0676/8676), and standard web contact forms. There are no disclosed APIs, mobile applications, or proprietary AI/ML systems. The organization is ISO 9001:2015 certified and its 24-hour care service holds a "sehr gut" rating from the Austrian consumer protection association (VKI, 2018).

Volkshilfe NÖ's revenue mechanics are anchored in public funding. Core income derives from contracts with Land Niederösterreich and its municipalities for mobile care, childcare, and social services, supplemented by client co-payments offset against Pflegegeld (care allowance) subsidies. Secondary revenue streams include one-time Akademie training fees (e.g., Soziale Alltagsbegleitung at €1,650 per participant, HeimhelferIn at €1,350), unit-priced services such as day center attendance (€15.50/full day) and subsidized social companionship (€11.75/hour in 2026), and voluntary donations and memberships. The go-to-market is hybrid: direct-to-consumer via hotline and walk-in locations, channel partnerships with municipalities and the 24 Stunden Personenbetreuung GmbH agency for 24-hour care, and community-led engagement through Corporate Volunteering, donations, and membership. Customer segments span elderly individuals receiving Pflegegeld, families with children, municipalities seeking accompanied housing development, and corporate partners pursuing CSR engagement.

Name

Volkshilfe Niederösterreich

Legal name

SERVICE MENSCH GmbH

Website

https://noe-volkshilfe.at

Company type

Private

Founded year

1947

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Volkshilfe Niederösterreich is a Lower Austria non-profit social services organization operating as SERVICE MENSCH GmbH, employing ~1,800 staff across 382 locations to deliver mobile senior care, day centers, 24-hour care, assisted living, childcare, and family services statewide under Land NÖ contracts.

Ownership category

akta.pro rank

Product category

Social Care and Welfare Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Home Health Care Services (62161), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Child Day Care Services (8351)

akta.pro primary industry

Caregiver Support, Coaching & Training (HLADALAG)

akta.pro secondary industries

Chronic Care & Complex Care Management (HSABAIAD), Social Adult Day Care (Non-Medical Supervision & Activities) (HSABANAA), Family Caregiver Coaching, Education & Support (HSABAIAI), Family Caregiver Relief & Coaching (Respite-Integrated) (HSABAGAJ)

Keywords

• Mobile care services
• Senior social services
• Childcare facilities
• Assisted living housing
• Social care training

Headquarters

HQ city

Wiener Neustadt

HQ country

Austria

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government-Funded Social Services: Core revenue from public contracts with the state of Lower Austria (Land NÖ) and municipalities for mobile care, childcare, and social services. Services include mobile nursing, care, therapy, day centers, and accompanied housing.
2. Client Co-Payments and Subsidized Care: Clients contribute to costs of care services with public subsidies (Pflegegeld) offsetting portions. 24-hour care costs are publicly funded under specific conditions and are tax-deductible as extraordinary burdens.
3. Training and Education Programs: Revenue from training programs including Social Daily Accompaniment (1,650€ per person) and HeimhelferIn (1,350€ per person) courses.
4. Donations and Membership: Voluntary donations and membership fees from supporters of the non-profit organization.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels6 records

Core offering

Volkshilfe Niederösterreich is a non-profit social welfare organization operating in Lower Austria through its operating entity SERVICE MENSCH GmbH. It delivers mobile care (nursing, therapy, foot care), social daily companionship, 24-hour home care, day centers, assisted living housing, meals delivery, and emergency response services to elderly individuals. It also operates approximately 90 childcare facilities providing infant care, school-age care, learning support, family social pedagogy, and child protection services, supported by an in-house Akademie offering certified caregiver training.

Product overview

Volkshilfe Niederösterreich is one of the largest non-profit organizations in Lower Austria with approximately 1,800 employees and around 90 childcare facilities. The organization operates as a unified social services platform offering two primary client-facing portfolios: (1) Senior Care Services including mobile nursing (Mobile Pflege), mobile caregiving (Mobile Betreuung), mobile therapy, mobile foot care, social daily companionship (Soziale Alltagsbegleitung), 24-hour care, day centers (Tageszentrum), assisted living (Wohnen im Alter), meals at home, emergency phone, key safe, and counseling; and (2) Children & Family Services including childcare at approximately 90 facilities, school child care, toddler care, day mothers/fathers, the Lernservice CLEVER FOREVER tutoring program, integrative children's holidays, sociopedagogical family help, healthy children's houses, and child protection programs. The organization also operates an Academy offering professional certifications, corporate volunteering programs, and occupational health promotion services. The SERVICE MENSCH GmbH subsidiary handles staffing and operational services across all offerings.

Differentiator

Problem solved

Functional benefit

Brands

• SERVICE MENSCH GmbH: Operating entity name used for job postings and official communications

Products and services

• Mobile Pflege (Mobile Nursing Care) Mobile nursing and personal care services delivered by qualified healthcare professionals at seniors' homes across Lower Austria.
• Mobile Betreuung (Mobile Caregiving) Mobile caregiving and companionship services provided at seniors' homes to support daily living activities.
• Mobile Therapie (Mobile Therapy) Mobile physiotherapy and occupational therapy services delivered at patients' homes.
• Mobile Fußpflege (Mobile Foot Care) Mobile foot care services for seniors delivered at home.
• Soziale Alltagsbegleitung (Social Daily Companionship) State-funded service providing trained companions who support care-dependent individuals in daily life activities and relieve family caregivers, with subsidized sessions of 2-6 hours each.
• 24 Stunden Betreuung (24-Hour Home Care) Legal and affordable 24-hour personal home care mediated through 24 Stunden Personenbetreuung GmbH, providing vetted self-employed caregivers with quality assurance oversight.
• Tageszentrum (Day Center for Seniors) Day care centers for seniors offering socialization, memory training, exercise, crafts, and meals, staffed by qualified employees.
• Wohnen im Alter (Assisted Senior Living) Assisted living facilities providing affordable, age-appropriate housing with on-site support staff as contacts for residents, enabling elderly to remain in their communities.
• Essen zuhause (Meals at Home) Meal delivery service for seniors and homebound individuals, including frozen food delivery across Lower Austria and northern Burgenland.
• Notruftelefon (Emergency Phone) 24-hour emergency response system allowing seniors to call for help in case of fall or medical emergency.
• Beratung (Senior Counseling) Advisory services including social counseling, dementia counseling, and home nursing consultation to help seniors and families navigate care options.
• Kinderbetreuung (Childcare) Comprehensive childcare services including school-age childcare, toddler care, and day mother/father placements across approximately 90 childcare facilities in Lower Austria.
• Lernservice CLEVER FOREVER Free learning support service providing tutoring and homework help for schoolchildren and apprentices in multiple districts with flexible scheduling.
• Sozialpädagogische Familienhilfe (Sociopedagogical Family Help) Family support service providing sociopedagogical assistance to families in need.
• Kinderschutz und Gewaltprävention (Child Protection and Violence Prevention) Child protection services and violence prevention programs delivered within childcare settings.
• Akademie (Training Academy) Training and education center offering professional certification courses including HeimhelferIn, KinderbetreuerIn, Tagesmutter, and Soziale Alltagsbegleitung.
• Soziale Alltagsbegleitung Training (Social Daily Companion Certification) Certification program training participants to provide life-world-oriented companionship and care for care-dependent individuals, costing €1,650 per person.
• Betriebliche Gesundheitsförderung (Occupational Health Promotion) Workplace health promotion services including occupational social work and work psychological counseling for employees.

Quantifiable outcome

• 382 locations across Lower Austria serving multiple care and childcare needs
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• 24 Stunden Personenbetreuung GmbHcoreStrategic or Co-development PartnerCooperation between 24 Stunden Personenbetreuung GmbH and SERVICE MENSCH GmbH / Volkshilfe NÖ for home-based 24-hour care. Volkshilfe provides quality assurance, home consultation, and introduction of caregivers for clients using the 24-hour care mediation service.
• Qualitätsverbund 'sicher – kompetent – fair'coreStrategic or Co-development PartnerVolkshilfe NÖ is a partner of this non-profit quality association for 24-hour care services, ensuring compliance with quality standards for legal and competent care provision.
• Land Niederösterreich (State of Lower Austria)coreImplementation/ SI/ Consulting PartnerState government funding and regulation of social services including mobile care, childcare, and social accompaniment programs. Volkshilfe operates as a contracted service provider under state oversight.
• AMS NÖ (Arbeitsmarktservice Niederösterreich)minorImplementation/ SI/ Consulting PartnerAQUA program partnership for workplace-related qualification funding, enabling unemployed individuals to receive training and subsequent employment with Volkshilfe NÖ.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• SeneCura: Largest private operator of nursing homes, assisted living, and home care services in Austria; commercial competitor that pressures non-profits on caregiver wages and service capacity in shared geographies.
• Kursana (Dussmann Group): Private senior care operator (nursing homes, assisted living, home care) part of Dussmann Group; competes for caregivers and clientele with overlapping service categories in Austria.
• Volkshilfe Österreich: Federal umbrella organization of which Volkshilfe NÖ is a state chapter; provides national coordination, advocacy, and shared services across all Volkshilfe state organizations in Austria.
• Johanniter Österreich: National non-profit delivering home nursing, mobile care, emergency services, and family support across Austria, with overlapping offerings in Lower Austria and similar state-funding reliance.

Regional players

• Wiener Hilfswerk: Sister Hilfswerk organization operating in Vienna with the same mobile care, 24-hour care, and family service portfolio under Vienna state contracts; comparable model in an adjacent regional market.

Others

• 24 Stunden Personenbetreuung GmbH: Strategic partner mediating self-employed caregivers for Volkshilfe NÖ's 24-hour home care service; comparable as a 24-hour personal care mediation platform but not a direct service-delivery competitor.

Direct peers

• Hilfswerk Niederösterreich: Direct regional peer operating the same home care, mobile nursing, 24-hour care, day center, and childcare services in Lower Austria under state contracts. Most head-to-head comparable organization by geography and service mix.
• Rotes Kreuz Niederösterreich: Austrian Red Cross regional branch delivering home nursing, mobile care, and emergency call services across Lower Austria under state contracts; competes directly for mobile care and emergency phone contracts.
• Diakonie Österreich: Faith-based welfare non-profit offering mobile care, 24-hour personal care, family support, and refugee services across Austria with significant Lower Austria operations; competes for the same state-funded contracts.
• Caritas Niederösterreich: Largest competing welfare non-profit in Lower Austria, delivering parallel home care, family services, and senior housing offerings, funded through the same Land NÖ contracting framework.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xfacebook.com/noevolkshilfe
• YouTubeyoutube.com/@volkshilfe-noe
• Facebookfacebook.com/noevolkshilfe
• Instagraminstagram.com/volkshilfe_niederoesterreich

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Volkshilfe Niederösterreich