Town Of Milford

What Town Of Milford does

The Town of Milford, through its Milford Police Department (MPD), is a full-service municipal law enforcement agency serving the Town of Milford, Massachusetts. As a department of the Town of Milford municipal government, MPD is the exclusive provider of law enforcement services within the town's jurisdictional boundaries, holding statutory authority that constitutes its primary competitive position. The agency is structured into eight specialized divisions — Patrol, Detective Bureau, Communications (24/7 dispatch serving as the first point of contact for first responders), Family Services (tri-lingual mental health and recovery support), K-9, Licensing, School Resource (two-officer unit covering all Milford Public Schools), and Special Operations (crisis deployment trained for active shootings and school lockdowns). The department also operates the CEMLEC K-9 Unit regionally on behalf of Worcester County municipalities and runs community programs including the Cadets Program (ages 14-21), Yellow Dot medical information program, and Comfort K-9 Piper emotional support services.

MPD's technology stack centers on CCTV surveillance, Flock automatic license plate recognition (ALPR), drone support within Special Operations, K-9 units, and specialized crisis response equipment. The agency maintains a centralized digital portal at milfordpolice.org providing public access to report requests, traffic enforcement requests, quality-of-life complaint submissions, daily activity call logs, anonymous tip reporting, and officer interaction complaint forms. Communications infrastructure includes a 24/7 Public Safety Communications Center handling over 50,000 calls annually with minimum two call takers per shift. The current command structure is led by Chief Robert Tusino (appointed October 2023), with Deputy Chiefs John Sanchioni and Carlos Sousa, and three Lieutenants overseeing Administrative, Investigations, and Operations functions.

MPD operates as a non-commercial public agency funded through Town of Milford municipal taxes rather than user fees. Services are provided at no cost to residents, with limited fee-based transactions (e.g., $100 firearms permits, $10 hackney/peddler applications). The agency holds approximately 61 personnel (50 sworn officers, 9 full-time dispatchers, 2 administrative assistants) and generates no commercial revenue or investment events. Multi-agency partnerships with Massachusetts State Police, ATF, CEMLEC, Community Impact, and Chris' Corner Recovery Resource Center extend operational capabilities beyond direct municipal funding.

Name

Town Of Milford

Legal name

Town of Milford

Website

https://milfordpolice.org

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

The Town of Milford operates the Milford Police Department, a full-service municipal law enforcement agency serving approximately 61 personnel-strong and 50,000+ annual call-volume caseload across the Town of Milford, Massachusetts, with eight specialized divisions including Patrol, Detectives, Family Services, K-9, and Special Operations.

Ownership category

akta.pro rank

Product category

Municipal Law Enforcement

NAICS

Police Protection (922120), Justice, Public Order, and Safety Activities (9221)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Police Services (Patrol, Response & Community Policing) (BPAIAGAA)

akta.pro secondary industries

Specialized Law Enforcement Units (SWAT, K9, Bomb Squad, Tactical) (BPAIAGAH), Public Safety Operations & Command (Incident Command, Special Events) (BPAIAGAG)

Keywords

• Municipal law enforcement
• Public safety services
• Emergency dispatch
• Criminal investigation
• Community policing

Headquarters

HQ city

Milford

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Government Funding: Public safety services funded through town government budget and taxpayer dollars. Services are provided free of charge to residents.

Distribution channels3 records

Marketing channels5 records

Core offering

The Milford Police Department is a full-service municipal law enforcement agency that delivers public safety services to residents and businesses of the Town of Milford, Massachusetts. Its core offerings include 24/7 emergency dispatch, patrol and criminal investigation, school resource coverage, mental health and recovery support through the Family Services Unit, K-9 support via CEMLEC, firearms and peddler licensing, and specialized crisis response (active shooters, lockdowns). Community programs include a Cadets Program, Yellow Dot medical information program, and Comfort K-9 Piper.

Product overview

The Milford Police Department operates a comprehensive community-focused law enforcement agency with a centralized website serving as the primary portal for public access to services. The organization is structured into specialized divisions including Patrol Division (first responders), Detective Bureau (major crimes investigation), Communications Center (24x7 dispatch), Family Services Unit (mental health and recovery support), K-9 Unit, Licensing Bureau, School Resource Division, and Special Operations Unit. The department provides community programs including a Cadets Program for youth interested in law enforcement careers, a Yellow Dot Program for emergency medical information, and Comfort K-9 Piper for emotional support services. Public-facing digital services include online report requests, traffic enforcement requests, quality of life complaint submissions, business and rental property owner registration, daily call logs for transparency, and a confidential tip line. The department is commanded by Chief Robert Tusino with approximately 50 sworn officers, 9 full-time dispatchers, and 2 administrative assistants serving the Town of Milford, Massachusetts.

Differentiator

Problem solved

Functional benefit

Brands

• CEMLEC K-9 Unit: Central Massachusetts Law Enforcement Council K-9 Unit serving Worcester County cities and towns
• Piper - Comfort K-9

Products and services

• Patrol Division First-responder patrol coverage throughout the Town of Milford providing emergency response, visible presence, and general enforcement. Operates across day, evening, and overnight shifts.
• Detective Bureau Major crimes investigation unit using surveillance, intelligence collection, and evidence to investigate crimes against persons and property within Milford.
• Public Safety Communications Center 24/7 emergency dispatch center serving as the first point of contact for residents needing first responder assistance; handles over 50,000 calls per year with a minimum of two call takers on duty.
• Family Services Unit Multidisciplinary team of police officers, mental health clinicians, peer specialists, and recovery coaches providing tri-lingual support services (English, Portuguese, Spanish). First Massachusetts police department to receive Family Services grant funding.
• K-9 Unit (CEMLEC) Part of the Central Massachusetts Law Enforcement Council K-9 Unit serving Worcester County cities and towns, providing canine support for law enforcement operations.
• Licensing Bureau Handles firearms licensing (License to Carry Firearms, Firearms Identification Card) and hackney/peddler licensing for Milford residents and businesses.
• Special Operations Unit Specialized crisis deployment unit with state-of-the-art equipment and training for immediate deployment in active shootings, school lockdowns, and other life-threatening events.
• School Resource Division Two-officer unit covering all Milford Public Schools, providing student support, school safety, and presence at elementary, middle, and high schools plus day care facilities.
• Cadets Program Youth program for ages 14-21 interested in law enforcement careers, meeting twice monthly for hands-on and classroom learning.
• Yellow Dot Program

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Massachusetts State PolicecoreStrategic or Co-development Partner · 19 May 2026Multi-agency collaboration on violent fugitive apprehension and joint investigations including gun trafficking operations and cyber crimes unit support.
• ATF (Bureau of Alcohol, Tobacco, Firearms and Explosives)coreStrategic or Co-development Partner · 19 May 2026Federal partnership for firearms trafficking investigations and enforcement operations targeting illegal firearm distribution.
• Community ImpactcoreStrategic or Co-development PartnerPartnership with Community Impact providing broad range of clinical mental health services through individual, couples, family, and group psychotherapy. Located at 12 Congress St., Milford, MA 01757. Services include addiction support and recovery resources.
• Chris' Corner - Recovery Resource CentercoreStrategic or Co-development PartnerPartnership providing recovery coaching, therapy, peer support and referrals to treatment centers. A joint initiative between Regional Substance Navigation Program and Joseph D. Early Jr., Worcester County District Attorney's Office, funded through OJP Bureau of Justice Assistance grant. Located at 12 Main St., Milford.
• CEMLEC (Central Massachusetts Law Enforcement Council)coreTechnology or IntegrationRegional consortium of Worcester County law enforcement agencies providing shared K-9 unit services for member communities. Enables specialized detection capabilities without individual department overhead.
• CEMLEC Crisis Negotiator TeamminorStrategic or Co-development PartnerRegional crisis negotiation support for mental health incidents and hostage/barricade situations.
• Massachusetts State Police Bomb SquadminorStrategic or Co-development PartnerSpecialized explosive ordnance disposal support for suspicious device investigations.
• Central Massachusetts Mosquito Control ProjectminorOthersCommunity health and safety partnership for mosquito control spraying services in Milford during summer months.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Others

• Flock Safety: Vendor of the automatic license plate recognition (Flock) technology that Milford PD has integrated. Relevant as a technology provider rather than a competitor, but directly enables Milford's investigative workflow.
• Community Impact (Milford): Milford-based mental health and recovery partner that provides clinical services through Milford PD's Family Services Unit. Not a law enforcement peer, but a closely embedded ecosystem partner in Milford's differentiated co-responder model.
• ATF (Bureau of Alcohol, Tobacco, Firearms and Explosives): Federal law enforcement partner that collaborates with Milford PD on firearms trafficking investigations. Not a peer in the operational sense, but a key allied agency operating in adjacent space.

Broad incumbents

• Massachusetts State Police: State-level law enforcement agency that operates across Massachusetts and provides specialized support (bomb squad, crisis negotiation, joint investigations) to municipal departments like Milford. Broader scope and authority, but a key operating partner.
• Newton Police Department: Larger Massachusetts municipal police department serving a single city with comparable full-service divisions (patrol, detective, K-9, school resource, communications). Comparable offering at a larger scale within the same state.

Direct peers

• Wellesley Police Department: Massachusetts suburban municipal police department providing full-service law enforcement to a single town. Comparable in size, suburban context, and emphasis on community policing and school resource coverage.
• Braintree Police Department: Massachusetts municipal police department of similar mid-size scale with patrol, detective bureau, K-9, and school resource officer programs. Directly comparable in structure and services to Milford PD.
• Needham Police Department: Massachusetts municipal police department operating patrol, detective, communications, and community outreach divisions for a single suburban town. Directly comparable in organizational structure and service scope.
• Framingham Police Department: Massachusetts municipal police department of comparable size in MetroWest, providing patrol, detective, K-9, and community policing services to a single town. Directly comparable in scope, scale, and mission to Milford PD.
• Worcester Police Department: Partner agency within the CEMLEC K-9 Council serving the same Worcester County region. Comparable as a Massachusetts municipal police department providing full-service patrol, detective, and specialized units; shares K-9 and regional task-force resources with Milford.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xlinktr.ee/milfordpolicedepartment
• YouTubelinktr.ee/milfordpolicedepartment
• Facebooklinktr.ee/milfordpolicedepartment
• Instagramlinktr.ee/milfordpolicedepartment
• LinkedInlinkedin.com/company/milford-police

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town Of Milford