Tideways Gmbh
Tideways GmbH is a Bonn-based SaaS company providing PHP-focused application performance monitoring, profiling, and error/exception tracking. It serves 700+ customers and 8,000+ developers globally via a product-led subscription model with reseller and enterprise channels.
- Company typePrivate
- Founded2016
- HeadquartersBonn, Germany
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Tideways Gmbh does
Tideways GmbH is a Bonn-based, privately held SaaS company that provides Application Performance Monitoring (APM), profiling, and error/exception tracking purpose-built for the PHP ecosystem. The platform is built around a PHP extension (tideways-daemon) installed on customer servers, which instruments applications automatically for 20+ PHP frameworks and libraries (Magento, Symfony, Laravel, WordPress, Shopware, Drupal, CakePHP, Spryker, FrankenPHP, etc.), filters personal data on-premise for GDPR compliance, and transmits telemetry to Tideways' cloud analytics layer. Core product capabilities include Monitoring & Alerting, Profiling (Timeline Profiler, Flame Graph, Callgraph, Tracepoints, Distributed Tracing), and Error & Exception Tracking, supplemented by developer tooling (Chrome Extension, CLI), a REST API, and native integrations with Slack, Teams, PagerDuty, Opsgenie, Splunk OnCall, GitHub SSO, and Azure AD SSO.
The company's commercial model is product-led growth with a 14-day no-credit-card free trial, request-volume-based subscription pricing with automatic plan upgrades, and a hosting/agency reseller program; enterprise-grade features (Azure AD SSO, multi-organization partner administration) are gated to the Pro plan. Tideways serves 700+ paying customers and 8,000+ developers globally, with named logos across European e-commerce, retail, and developer-tooling companies (Schiesser, Sistrix, SmugMug, Tonies, Toom, Fashionette, Private Packagist, Baer Schuhe, Rose Bikes, Allnatura, Tee Gschwendner). The company is bootstrapped, has 1-10 employees, and is led by CEO Benjamin Außenhofer; production infrastructure is hosted at SysEleven's ISO 27001 / BSI-certified Berlin datacenter.
Tideways Gmbh firmographics
Firmographics- Name
- Tideways Gmbh
- Legal name
- Tideways Gesellschaft mit beschränkter Haftung (GmbH)
- Website
- https://tideways.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Tideways GmbH is a Bonn-based SaaS company providing PHP-focused application performance monitoring, profiling, and error/exception tracking. It serves 700+ customers and 8,000+ developers globally via a product-led subscription model with reseller and enterprise channels.
- Ownership category
- akta.pro rank
Tideways Gmbh industry classification
Industry- Product category
- Application Performance Monitoring (APM)
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Metrics, Time-Series Monitoring & Alerting (HDABAJAE)
- akta.pro secondary industry
- Observability Data Platforms (O11y Pipelines, Telemetry Backends) (HDABAJAJ)
Keywords
Where Tideways Gmbh is headquartered
LocationHeadquarters
- HQ city
- Bonn
- HQ country
- Germany
- HQ region
- Europe
Offices2 records
Markets served
Tideways Gmbh business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure
Revenue model
- SaaS Subscription - Application Monitoring: Subscription-based pricing for access to the Tideways APM platform. Customers install the tideways PHP extension on their servers which transmits telemetry to Tideways' cloud infrastructure. Pricing tiers based on request volume, project size, and feature access (plan tiers). Supports monthly and annual billing with automatic upgrades when usage limits are exceeded for consecutive months.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Free trial with 14-day duration for evaluation |
| Subscription | Monthly | Request-based pricing plan |
| Subscription | Annual | Legacy plan support with migration policy |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels8 records
Tideways Gmbh product offering
Product offeringCore offering
Tideways provides a SaaS platform for PHP application performance monitoring, profiling, and error/exception tracking. Customers install a PHP extension and the tideways-daemon on their own servers to collect telemetry, which is sent to Tideways' cloud-hosted analytics platform hosted in Germany. The product delivers real-time monitoring and alerting, detailed performance profiling (timeline, flame graph, callgraph), and error/exception tracking, with automatic instrumentation for 15+ PHP frameworks and libraries and on-premise data filtering for GDPR compliance.
Product overview
Tideways is a PHP-focused Application Performance Monitoring (APM) platform designed for developers and teams running PHP applications. The platform is architected as a unified product with multiple integrated capabilities: Monitoring & Alerting for real-time application performance tracking, Profiling with Timeline Profiler and Callgraph Profiler for detailed code analysis, and Error + Exception Tracking for issue diagnosis. Supporting features include Tracepoints for developer-controlled profiling, Distributed Tracing for microservices, Slow SQL Query Log with automatic anonymization, Weekly Reports, and automatic Observations for PHP configuration issues. The product includes browser and CLI tooling (Chrome Extension, CLI), and a local infrastructure component (Tideways Daemon and PHP Extension) that runs on customer servers for data filtering and collection. Data is hosted in Germany with automatic GDPR-compliant filtering.
Differentiator
Problem solved
Functional benefit
Products and services
- Monitoring & Alerting
Quantifiable outcome
- Overhead of just 1-5% for the majority of applications
- +1 more outcomes
Companies that use Tideways Gmbh
Customer profileNamed customers11 records
Segments3 records
Ideal customer profiles3 records
Tideways Gmbh technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
Feature6 records
Tideways Gmbh partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and major.
- SysEleven GmbHcorePrimary hosting and infrastructure partner. Production environment runs on SysEleven's ISO 27001 and BSI Basic Protection certified datacenter in Berlin. SysEleven provides backup services, automated monitoring, and infrastructure redundancy including uninterrupted power supply and fire control systems.
- Recurly, Inc.coreSubscription management and billing platform handling recurring payments and invoicing. Based in San Francisco, USA. Data transfers to Recurly covered under EU-U.S. Data Privacy Framework.
- Stripe Payments Europe LtdcoreCredit card payment processing. Operates PCI-compliant network for secure transmission, storage, and processing of payment card data. Located in Dublin, Ireland.
- HelpScout Inc.majorCustomer support helpdesk platform. Handles customer inquiries through contact form, email, and support mailboxes. Located in Boston, MA, USA with data transfers under Standard Contractual Clauses.
- ChartMogul GmbH & Co. KGmajorCRM and SaaS metrics platform used for customer relationship management and internal organization. Based in Berlin, Germany.
- Google Ireland LimitedmajorInternal organization using Google Workspace including Gmail, Google Drive, Google Docs, Calendar, and Hangouts for email correspondence and document storage. Data processed and stored on Google's servers.
- Postmark (AC PM LLC)majorEmail delivery service for invoices and performance reports. Located in Chicago, IL, USA. Data transfers governed by Standard Contractual Clauses.
- PHP Framework Integrations (Magento, Symfony, Laravel, WordPress, Shopware, Drupal, CakePHP, Spryker, Doctrine, Yii, FrankenPHP, and others)coreAutomatic instrumentation and deep integration with popular PHP frameworks and libraries. Supported: Magento, PostgreSQL, WordPress, CakePHP, Spryker, Symfony, RabbitMQ, MongoDB, MySQL, Drupal, Doctrine, Shopware, cURL, Yii, FrankenPHP, Laravel, Elastic, PHP. Additional integrations available through documentation.
- Hosting & Agency Partners (Reseller Program)corePartner program for web hosting companies and digital agencies. Partners can create organizations for customers, manage subscriptions, view customer projects, and receive admin access to assigned organizations. Subscription charges appear on monthly collective partner invoice.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
Tideways Gmbh competitors and assessment
Company assessmentDirect peers
- Sentry: An application error tracking and performance monitoring platform with first-class PHP support. Sentry directly competes with Tideways' error and exception tracking and performance monitoring capabilities, often serving as an alternative for developer-led adoption.
- Inspector: A PHP-first real-time monitoring and debugging tool offering error tracking and performance insights. It targets the same PHP developer audience as Tideways, with a similar self-serve pricing model and PHP-specific positioning.
- Scout APM: An application performance monitoring provider with explicit PHP support alongside Ruby, Python, and Node.js. It targets the same developer audience with lightweight, language-focused APM and competes directly with Tideways in the PHP monitoring category.
- Blackfire.io: A PHP-focused application performance monitoring and profiling tool from Sensiolabs. It directly competes with Tideways by offering profiling, performance testing, and monitoring purpose-built for PHP applications, sharing the same niche specialization strategy.
Broad incumbents
- New Relic: A long-established APM platform supporting PHP alongside many other languages. As a broad incumbent, it overlaps with Tideways in PHP performance monitoring but typically wins on cross-stack observability and enterprise procurement leverage.
- Datadog: A large, well-funded cloud observability platform providing APM, infrastructure monitoring, and log management with PHP support. Datadog is a broad incumbent that competes with Tideways via bundled multi-product observability contracts frequently purchased by larger enterprises.
- Dynatrace: An enterprise observability platform with automatic PHP instrumentation included in its full-stack monitoring suite. It competes with Tideways at the higher end of the market using AI-driven root cause analysis and enterprise-grade deployment models.
- Instana: An IBM-owned automated observability platform with PHP APM support and full distributed tracing. As a broad incumbent, it competes with Tideways for enterprise customers seeking automated, agent-based monitoring across heterogeneous environments.
- AppDynamics: A Cisco-owned enterprise APM platform with PHP support and full-stack application performance management. It competes with Tideways for large enterprise PHP deployments, typically through bundled Cisco software agreements.
- Elastic APM: An APM solution from Elastic that integrates with the Elastic Stack and supports PHP applications. As a broad incumbent with strong search and analytics, it competes with Tideways for teams already standardized on ELK-based observability.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Tideways Gmbh social profiles
Digital presenceTideways Gmbh compliance and trust
Trust signalCompliance3 records
Tideways Gmbh financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tideways Gmbh leadership team
Management profileNumber of profiles
Profiles1 record
Tideways Gmbh funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tideways Gmbh M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tideways Gmbh
What does Tideways Gmbh do?
Tideways provides a SaaS platform for PHP application performance monitoring, profiling, and error/exception tracking. Customers install a PHP extension and the tideways-daemon on their own servers to collect telemetry, which is sent to Tideways' cloud-hosted analytics platform hosted in Germany. The product delivers real-time monitoring and alerting, detailed performance profiling (timeline, flame graph, callgraph), and error/exception tracking, with automatic instrumentation for 15+ PHP frameworks and libraries and on-premise data filtering for GDPR compliance.
Is Tideways Gmbh a public or private company?
Tideways Gmbh is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Tideways Gmbh founded?
Tideways Gmbh was founded in 2016. It employs 1 to 10 people.
Where is Tideways Gmbh based?
Tideways Gmbh is headquartered in Bonn, Germany, in the Europe region.
How does Tideways Gmbh make money?
One revenue line is on record: saaS Subscription - Application Monitoring.
Who are Tideways Gmbh's main competitors?
Direct peers on record are Sentry, Inspector, Scout APM and Blackfire.io. Broad incumbents are New Relic, Datadog, Dynatrace, Instana, AppDynamics and Elastic APM.
Does Tideways Gmbh have an API?
Yes. Tideways provides a REST API that enables developers to integrate and automate functionality. The API supports multiple endpoints including: Performance Metrics API for retrieving application performance data, Traces API for accessing profiling traces, Issues API for error tracking, History API, Users API, CLI/Trigger Trace API for programmatic profiling, Observations API, Hosting Partner API, and Provisioning API. Authentication uses scopes with rate limiting. A Chrome Extension is also available as a browser-based integration tool. Developer documentation is at support.tideways.com/reference/api.
What industry is Tideways Gmbh in?
Tideways Gmbh's product category is Application Performance Monitoring (APM). Its primary akta.pro industry code is HDABAJAE, Metrics, Time-Series Monitoring & Alerting, with a secondary code of HDABAJAJ, Observability Data Platforms (O11y Pipelines, Telemetry Backends). Its NAICS code is 5182 and its SIC code is 7372.