Rezonate
Rezonate is a Singapore-based AI customer engagement platform serving regulated industries including healthcare, financial services, government, and sports. Its Kira platform combines AI voice agents, multi-channel messaging, EHR/CRM integrations, and compliance controls for enterprise deployments.
- Company typePrivate
- Founded2015
- HeadquartersSingapore, Singapore
- Headcount—
- GTM typeB2B
- OfferingSoftware
What Rezonate does
Rezonate, formerly KeyReply, is a Singapore-headquartered AI customer engagement platform serving regulated, high-volume industries including healthcare, financial services, government, and sports/entertainment. Founded in 2015 and rebranded to Rezonate in 2025, the company operates across Singapore, the United States, Brazil, and Australia, with its Kira platform deployed in 100% of Singapore's public hospitals and processing 83M+ interactions annually. Its core product, Kira, is a governed AI customer operations platform that unifies production-grade AI voice agents, ten digital messaging channels (including WhatsApp, Microsoft Teams, Slack, Telegram, and Facebook Messenger), visual workflow automation, a human-in-the-loop inbox, knowledge management, and compliance controls — covering the full engagement loop from outreach through AI conversation, workflow execution, human handoff, and outcome measurement.
The technology is built around clinically-reviewed conversational AI flows with bidirectional integrations into major EHR, CRM, and calendar systems (Epic, Salesforce, HubSpot, athenahealth, PointClickCare, AdvancedMD, Microsoft Dynamics 365, Cisco), with 60+ language support and compliance presets for HIPAA, GDPR, PDPA, and LGPD. The platform holds ISO 27001, ISO 27017, ISO 27018, and SOC 2 Type II certifications, is endorsed by Singapore's Ministry of Health, and is offered as a selected solution on Mayo Clinic Platform.
Rezonate operates an enterprise SaaS subscription model with quote-based pricing and annual billing, selling primarily through direct enterprise field sales. The go-to-market targets large healthcare systems, banks, insurance companies, and government organizations, with deployment typically beginning on a single high-volume workflow (such as after-hours triage or no-show reduction) before expanding. The company is privately held and founder-backed by CEO Peiru Teo, CTO Max Xu, and Chief Growth Officer Eric Pallay.
Rezonate firmographics
Firmographics- Name
- Rezonate
- Legal name
- Rezonate Pte Ltd
- Website
- https://getrezonate.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Short description
- Rezonate is a Singapore-based AI customer engagement platform serving regulated industries including healthcare, financial services, government, and sports. Its Kira platform combines AI voice agents, multi-channel messaging, EHR/CRM integrations, and compliance controls for enterprise deployments.
- Ownership category
- akta.pro rank
Rezonate industry classification
Industry- Product category
- Conversational AI Customer Engagement Platform
- NAICS
- Software Publishers (513210)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)
- akta.pro secondary industries
- Order Management & Customer Fulfillment Support (BPAAAAAE), Billing, Payments & Account Administration Centers (BPAAAAAF)
Keywords
Where Rezonate is headquartered
LocationHeadquarters
- HQ city
- Singapore
- HQ country
- Singapore
- HQ region
- Asia
Offices3 records
Markets served
Rezonate business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Platform Subscription: AI-powered customer engagement platform sold as subscription-based SaaS to enterprise customers in regulated industries. Implementation typically begins with one high-volume workflow, proving value before expanding.
- Service Fees: Payment terms include periodic billing in advance according to selected payment plan. Fees are non-refundable with 30-day dispute window. Price changes require 30-day notice.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription with custom pricing |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
Rezonate product offering
Product offeringCore offering
Rezonate sells the Kira AI customer operations platform, a governed SaaS product that unifies AI voice agents, ten messaging channels (WhatsApp, Microsoft Teams, Slack, Telegram, Facebook Messenger, iMessage, RCS, SMS, email, web widget), visual workflow automation, a human-in-the-loop inbox, knowledge management, and compliance controls. Kira is sold to enterprise customers in regulated industries — primarily healthcare systems, financial institutions, government agencies, and large organizations — with use cases spanning patient triage, appointment scheduling and no-show reduction, post-visit follow-up, account servicing, fraud and dispute handling, payment reminders, and fan engagement. The platform is delivered as a subscription with quote-based enterprise pricing, integrations to EHR, CRM, and calendar systems, and 24/7 multi-channel coverage.
Product overview
Rezonate is an AI-powered customer engagement platform for regulated industries, consisting primarily of the Kira platform. Kira is a unified AI customer operations platform that combines AI voice agents, 10+ messaging channels, visual workflow automation, human-in-the-loop inbox, knowledge management, and compliance controls. The platform operates across healthcare, financial services, business operations, and sports/entertainment sectors, with Kira as the core product enabling autonomous agents, process automation, and multi-channel customer engagement.
Differentiator
Problem solved
Functional benefit
Brands
- Kira: AI customer operations platform that unifies AI voice agents, 10 messaging channels (WhatsApp, Microsoft Teams, Slack, Telegram, Facebook Messenger, and more), visual workflow automation, human-in-the-loop inbox, knowledge management, and compliance controls into one governed system.
Products and services
- Kira Platform Rezonate's flagship AI customer operations platform that unifies AI voice agents, 10 messaging channels (WhatsApp, Microsoft Teams, Slack, Telegram, Facebook Messenger, iMessage, RCS, web, SMS, email), visual workflow automation, human-in-the-loop inbox, knowledge management, and compliance controls into one governed system. Kira handles triage, scheduling, follow-up, and customer service for healthcare, financial services, government, and sports/entertainment organizations across voice, chat, SMS, and email, with 60+ language support and integrations to EHR, CRM, and calendar systems.
- Kira Voice AI voice agent capability within the Kira platform that handles real-time phone conversations using speech recognition, large language model, and text-to-speech. Supports barge-in handling, SIP carrier support, and real-time supervisor monitoring for appointment booking, rescheduling, triage, and customer service.
- Mayo Clinic Platform powered by Rezonate A healthcare AI platform partnership offering where Kira is delivered as a solution on Mayo Clinic Platform, targeting US healthcare systems for patient engagement, care coordination, and clinical workflows with Mayo Clinic clinical validation.
Quantifiable outcome
- 82% of queries resolved end-to-end without human intervention
- +8 more outcomes
Companies that use Rezonate
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles4 records
Rezonate technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability8 records
Feature8 records
Rezonate partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Mayo Clinic PlatformflagshipKira is a selected solution on Mayo Clinic Platform, providing AI-powered patient engagement with clinical validation from Mayo Clinic. This partnership provides credibility for healthcare deployments and access to Mayo Clinic's ecosystem of healthcare organizations seeking validated AI solutions.
Scale indicators13 records
Recent moves9 records
Expansion highlights6 records
Rezonate competitors and assessment
Company assessmentBroad incumbents
- Five9: Large cloud contact-center (CCaaS) vendor with AI agent capabilities; competes with Rezonate for enterprise voice + digital engagement workloads at much larger scale.
- Genesys: Global contact center platform with AI agent and orchestration capabilities; broad incumbent overlapping heavily with Kira's customer-engagement use cases.
- NICE: Long-standing enterprise contact-center and AI platform vendor with regulated-industry deployments; broad incumbent competing for the same large enterprise AI-agent RFPs.
- Salesforce (Service Cloud + Agentforce): Enterprise CRM leader with Service Cloud and Agentforce AI-agent products; Rezonate already integrates with Salesforce CRM and competes head-to-head in regulated enterprise deals.
- Microsoft (Dynamics 365 Customer Service + Copilot): Microsoft bundles AI customer service agents into Dynamics 365 and Copilot; deep enterprise footprint and ability to bundle with existing Microsoft contracts makes it a primary competitor.
Direct peers
- Kore.ai: Enterprise conversational AI and agent platform with multi-channel voice + chat, healthcare/financial services focus; directly comparable in product scope and target verticals.
- Talkdesk: AI-driven cloud contact center vendor with autonomous agent offerings; similar enterprise SaaS GTM and regulated-industry positioning to Rezonate.
- Decagon: Enterprise AI customer support agent platform serving consumer brands and regulated industries with autonomous multi-channel agents — directly comparable to Kira's AI-agent model and target buyer.
- Sierra: AI agents purpose-built for enterprise customer experience in regulated categories (financial services, healthcare); very close functional match to Rezonate's Kira platform.
Emerging players
- Hippocratic AI: Healthcare-specialized AI agent company focused on clinical and non-clinical patient-facing roles; competing in the same US healthcare AI-agent category Rezonate is entering via Mayo Clinic Platform.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Rezonate social profiles
Digital presenceRezonate compliance and trust
Trust signalCompliance8 records
Rezonate financial estimates
Financial estimateRevenue estimate
Valuation estimate
Rezonate leadership team
Management profileNumber of profiles
Profiles3 records
Rezonate funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Rezonate M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Rezonate
What does Rezonate do?
Rezonate sells the Kira AI customer operations platform, a governed SaaS product that unifies AI voice agents, ten messaging channels (WhatsApp, Microsoft Teams, Slack, Telegram, Facebook Messenger, iMessage, RCS, SMS, email, web widget), visual workflow automation, a human-in-the-loop inbox, knowledge management, and compliance controls. Kira is sold to enterprise customers in regulated industries — primarily healthcare systems, financial institutions, government agencies, and large organizations — with use cases spanning patient triage, appointment scheduling and no-show reduction, post-visit follow-up, account servicing, fraud and dispute handling, payment reminders, and fan engagement. The platform is delivered as a subscription with quote-based enterprise pricing, integrations to EHR, CRM, and calendar systems, and 24/7 multi-channel coverage.
Is Rezonate a public or private company?
Rezonate is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Rezonate founded?
Rezonate was founded in 2015.
Where is Rezonate based?
Rezonate is headquartered in Singapore, Singapore, in the Asia region.
How does Rezonate make money?
Two revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are service Fees.
Who are Rezonate's main competitors?
Broad incumbents on record are Five9, Genesys, NICE, Salesforce (Service Cloud + Agentforce) and Microsoft (Dynamics 365 Customer Service + Copilot). Direct peers are Kore.ai, Talkdesk, Decagon and Sierra. Hippocratic AI is listed as an emerging player.
Does Rezonate have an API?
No public API is recorded for Rezonate.
What industry is Rezonate in?
Rezonate's product category is Conversational AI Customer Engagement Platform. Its primary akta.pro industry code is BPAAACAC, Software/Application Support (SaaS, Enterprise Apps), with a secondary code of BPAAAAAE, Order Management & Customer Fulfillment Support. Its NAICS code is 513210 and its SIC code is 7370.