Town of Smiths Falls

What Town of Smiths Falls does

Town of Smiths Falls is a municipal corporation located in Lanark County, Ontario, Canada, serving approximately 9,254 residents (2021 Census) across 9.66 sq km. It delivers essential municipal services including water and wastewater, emergency services (fire and police), roads and sidewalks, garbage and recycling, parks and recreation, planning and development, by-law enforcement, and economic development support to residents, local businesses, developers, and visitors. The municipality is governed by an elected Mayor (Shawn Pankow) and Council, with Malcolm Morris serving as Chief Administrative Officer, and it wholly operates Hillcrest Cemetery as a core service subsidiary.

The Town's digital service layer is built on a Govstack-hosted municipal website providing an Online Payment Portal for water bills, property taxes, and parking tickets; a Community Events Calendar; a Business Directory; and an Available Lands Database for economic development. It also operates the Heritage House Museum as a tourism/cultural asset. Underlying technology is described as standard municipal web infrastructure without proprietary features, mobile apps, or APIs. The Town delivers services through Town Hall (77 Beckwith Street North), the Hillcrest Cemetery office, and an expanding network of online self-serve channels supported by community partners including the Smiths Falls & District Chamber of Commerce, Downtown Smiths Falls Business Association, the Small Business Advisory Centre, and ontrac Employment Services.

The Town's revenue model is diversified across five streams: recurring property taxes and water/wastewater billing, one-time development charges and business/building permits, and transactional parking fees. Additional revenue flows from grants (Community Grants up to $5,000; Residential Heritage Grant up to $10,000), provincial and federal cost-sharing, and the Community Improvement Plan (CIP). Customer segments span residents (primary), local businesses, developers/property owners, event organizers, and visitors/tourists attracted via the Experience Smiths Falls tourism brand and the Town's position on the Rideau Canal corridor with VIA Rail service and proximity to Ottawa and Kingston.

Name

Town of Smiths Falls

Legal name

Town of Smiths Falls

Website

https://smithsfalls.ca

Company type

Public

Operating status

Operating

Short description

Town of Smiths Falls is a Canadian municipal corporation delivering essential local government services — utilities, emergency services, planning, recreation, and economic development — to approximately 9,254 residents, local businesses, and visitors in southeastern Ontario on the Rideau Canal.

Ownership category

akta.pro rank

Headquarters

HQ city

Smiths Falls

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D

Revenue model

1. Property Taxes: Annual property tax revenue collected from residential and commercial properties within municipal boundaries
2. Water and Wastewater Billing: Utility billing for water and wastewater services provided to residents and businesses
3. Development Charges: One-time fees paid by developers for new development to recover costs related to infrastructure and services including roads, transit, water, sewer, community centres, and fire/police facilities
4. Business Licenses and Permits: Fees for business licenses, building permits, sign permits, and various planning applications
5. Parking Fees: Revenue from parking tickets and potentially parking meters

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels9 records

Core offering

Smiths Falls is a municipal government that delivers public administration, infrastructure, and community services to residents and businesses within its jurisdiction. Core services include water and wastewater utilities, road maintenance, building permits and inspections, property tax administration, recreation programs, cultural and heritage services, and economic development programs including a Community Improvement Plan. The Town also operates cultural facilities such as Heritage House Museum and cemetery services at Hillcrest Cemetery.

Product overview

The Town of Smiths Falls provides digital municipal services through a unified online portal. The core offering consists of an Online Payment Portal enabling residents to pay water bills, property taxes, and parking tickets, supported by a Community Events Calendar and Business Directory. The municipality also operates the Community Improvement Plan (CIP) offering grants for property improvements, cemetery services at Hillcrest Cemetery, and Heritage House Museum. These services are delivered through the town's website infrastructure built on Govstack, without a traditional SaaS product architecture.

Differentiator

Problem solved

Functional benefit

Products and services

• Municipal Online Services Portal
• Community Events Calendar
• Business Directory
• Available Lands Database
• Hillcrest Cemetery Services
• Community Improvement Plan (CIP)
• Heritage House Museum

Quantifiable outcome

• Population growth of 5.4% from 2016 to 2021
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Ministry of Economic Development Job Creation and TradecoreStrategic or Co-development PartnerProvincial ministry partnership for Small Business Advisory Centre providing business advisory services to entrepreneurs in Lanark County and North Leeds Grenville; Town provides office space and local knowledge while ministry provides funding and provincial resources
• County of LanarkcoreStrategic or Co-development PartnerFunding partner for Small Business Advisory Centre located within Town Hall; supports economic development across Lanark County
• Valley Heartland (Community Futures Development Corporation)coreStrategic or Co-development PartnerSupports businesses within Lanark County providing access to capital, financing, grant funding, learning and development, and advisory services; key partner in community economic development
• Downtown Smiths Falls Business Association (DSFBA)coreChannel Partner/ Reseller/ DistributorLocal board working in partnership with Town to advocate for downtown area; managed by property owners and tenants; provides funding and personnel for beautification, promotion, maintenance and success of Downtown Smiths Falls
• ontrac Employment Resource ServicesminorStrategic or Co-development PartnerSupports employers and businesses in Smiths Falls community since 2002; delivers Employment Ontario programs including job matching, placement, and Canada-Ontario Job Grant training support
• Partners for Climate Protection (PCP)coreStrategic or Co-development PartnerFederally-funded program providing step-by-step framework for planning, taking action, and reporting on climate change progress; Town committed to five-step Milestone Framework for reducing municipal emissions
• Lanark Leeds and Grenville Health UnitminorStrategic or Co-development PartnerProvides event organizer approval for food vendors at community events; ensures food safety compliance at public events
• AGCO (Alcohol and Gaming Commission of Ontario)minorStrategic or Co-development PartnerProvincial regulator for special occasion permits for alcohol service at events; requires permits for events serving alcohol
• Lanark County Paramedic ServiceminorStrategic or Co-development PartnerProvides first aid services at events; event organizers can arrange paramedic services through this partnership
• Smiths Falls & District Chamber of CommercecoreChannel Partner/ Reseller/ DistributorEstablished 1889 - voice of business in Smiths Falls; non-profit membership organization enhancing economic development through advocacy, networking, and visibility; celebrates 130 years of supporting local business
• Festivals and Events Ontario (FEO)minorGTM or Marketing PartnerProvincial organization providing information about grants and funding available to event organizers; supports local event development
• Rideau Environmental Action League (REAL)minorStrategic or Co-development PartnerEnvironmental organization listed as volunteer opportunity; supports community environmental initiatives and awareness

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Town of Prescott, Ontario: Small Eastern Ontario town on the St. Lawrence with comparable population, municipal services portfolio, and economic-development focus — a direct structural peer.
• Town of Arnprior, Ontario: Small Ontario town on the Ottawa River with comparable population (~9,000+) and an active economic development and infrastructure agenda — directly comparable as a peer small-town municipal corporation.
• Town of Carleton Place, Ontario: Adjacent Lanark County town of similar size offering the same municipal services portfolio; one of the fastest-growing small towns in Eastern Ontario and a directly comparable peer on growth dynamics and infrastructure.
• Municipality of North Grenville: Eastern Ontario municipality of similar population size offering utilities, planning, recreation, and economic development — directly comparable on service mix and governance structure.
• Town of Perth, Ontario: A small Ontario town in Lanark County with a comparable population base and full-service municipal mandate (utilities, planning, recreation, economic development). Highly comparable in scale, governance model, and service mix.
• Town of Renfrew, Ontario: Small Eastern Ontario town serving a comparable rural-hub catchment with the same municipal services mix, including active community/economic development programs.
• Town of Greater Napanee: Small Ontario municipality with similar population range and full municipal service mandate (utilities, planning, recreation, economic development) — a comparable scale peer.
• Town of Gananoque: Small Eastern Ontario town of similar population size offering the same core municipal services with a strong tourism component tied to the Thousand Islands/ Rideau corridor — comparable on scale and tourism-economy mix.
• Town of Mississippi Mills: Lanark County-area Ontario municipality formed through amalgamation, with a similar population scale and service offering (utilities, planning, recreation, community grants).

Regional players

• Tay Valley Township: Neighbouring Lanark County township offering a similar small-scale municipal services model in the same regional economic and tourism market, though with a smaller population and more rural service footprint.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@corporationofthetownofsmit6358
• Facebookfacebook.com/townofsmithsfalls
• LinkedInlinkedin.com/company/townofsmithsfalls

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Smiths Falls