Weber Software Factory

What Weber Software Factory does

Weber Solutions (commercially also known as Weber Software Factory) is a Spanish private limited company (S.L.U.) headquartered in Villaviciosa de Odón, Madrid, operating as a specialized CX and contact-center unit inside the Weber Group. Founded in 2012 with 11–50 employees, the firm positions itself as a Genesys-anchored systems integrator that combines contact-center platform resale (Genesys Cloud CX, NICE CXone Mpower, ICR Evolution) with proprietary AI and integration IP and a custom development capability called the Software Factory. Its core proprietary products are LIA (a conversational AI solution for speech-to-text transcription, quality analysis, risk detection and compliance monitoring on contact-center audio), DAES (interaction recording and traceability for quality/compliance), WebERP (a configurable middleware that integrates Genesys Cloud CX with CRM/ERP systems), and Cloud Vault (a data-extraction layer that lands Genesys operational data in relational databases for BI use). LIA and DAES are published on the Genesys AppFoundry marketplace alongside WebERP and Cloud Vault.

The firm makes money on two rails. The first is recurring platform and proprietary-IP licensing bundled with annual subscriptions (Genesys/NICE/UiPath resale plus LIA/DAES/WebERP/Cloud Vault), and the second is non-recurring professional services across discovery, implementation, enablement and ongoing care, plus RPA services delivered through sister company RPA Technologies. Pricing is quote-based with annual billing cadence; no standard rate card is published. Its target buyers are CX leaders, CIOs and operations directors in regulated mid-market and enterprise accounts in Spain and Europe - principally banking and financial services, insurance, public administration, telecommunications, utilities and energy, with secondary exposure to BPO, healthcare and general mid-market organizations. Sales are driven by direct enterprise field sales, a structured Discovery-to-Care methodology, and a certified channel partner network spanning Genesys, NICE, Calabrio, RPA Technologies, Oasix, ICR Evolution and Grupo Aire.

Weber's go-to-market is reinforced by dual information-security certifications (ISO/IEC 27001 and Spain's ENS at Medium category, the latter being mandatory for public-sector providers) and by recent partner-of-the-year recognition from Genesys (Best Partner Mid Market FY25), Grupo Aire (Mejor Partner Cloud 2025) and UiPath awards earned through RPA Technologies. In 2026 the company launched an executive Agentic AI training program in collaboration with Genesys, signaling an intent to productize its expertise beyond implementation services.

Name

Weber Software Factory

Legal name

WEBER SOLUTIONS, S.L.U.

Website

https://webersolutions.es

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Weber Solutions (Weber Software Factory) is a Spanish CX consultancy and Genesys-anchored contact-center integrator that delivers AI-powered speech analytics (LIA, DAES), CRM/ERP integration middleware (WebERP, Cloud Vault) and RPA-based automation to regulated mid-market and enterprise clients across banking, insurance, public administration, telecoms and utilities.

Ownership category

akta.pro rank

Product category

Contact Center / CX Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming Services (7371), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Customer Experience (CX) & Digital Experience (BPAHAEAC)

Keywords

• Contact center software
• Conversational AI analytics
• Cloud contact center integration
• RPA intelligent automation
• Speech analytics platforms

Headquarters

HQ city

Villaviciosa De Odón

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Technology Solutions and Platforms: Sale and deployment of Genesys Cloud CX, NICE CXone and related CCaaS platforms as a certified partner. Includes licensing of proprietary solutions LIA, DAES, WebERP and Cloud Vault.
2. Professional Services and Consulting: Strategic consulting, implementation, training and ongoing accompaniment. Covers discovery, delivery, enablement and care phases. Services include custom developments from the Software Factory.
3. Automation and RPA Services: Advanced RPA implementation and automation services via partnership with RPA Technologies (Weber Group). UiPath-based automation for complex business processes.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Weber Software Factory (Weber Solutions, S.L.U.) is a Spain-based technology firm that delivers CX consulting, cloud contact center integration, and AI-powered software for enterprise clients. The company develops and licenses proprietary platforms including DAES (recording and traceability), LIA (Language Intelligent Assistant for speech analytics), WebERP, and Cloud Vault, while also integrating third-party CX suites such as Genesys, NICE, and ICR Evolution. It operates a "Software Factory" delivery model for custom development and serves regulated industries including banking, insurance, public administration, telecom, utilities, and healthcare.

Product overview

Weber Solutions (Weber Software Factory) offers a portfolio of proprietary products and platform integrations centered on conversational AI, intelligent automation, and omnichannel orchestration for contact centers. Their core proprietary solutions include DAES (recording and traceability), LIA (Language Intelligent Assistant for conversational AI analysis), WebERP (Genesys integration middleware), and Cloud Vault (Genesys data extraction for BI). These are complemented by implementation of third-party platforms Genesys Cloud CX, NICE CXone Mpower, and ICR Evolution as the orchestration layer. The company positions itself around the Agentic Contact Center model where AI and humans collaborate for more intelligent, predictive, and sustainable customer experiences.

Differentiator

Problem solved

Functional benefit

Brands

• DAES: Quality management and interaction analysis solution for contact centers
• LIA (Language Intelligent Assistant)
• WebERP
• Cloud Vault
• AppFoundry

Products and services

• DAES DAES is a proprietary recording and traceability platform from Weber Solutions that captures and tracks interactions within contact center environments. It is designed for enterprise customers needing auditable interaction records for compliance and quality assurance.
• LIA (Language Intelligent Assistant) LIA is Weber Solutions' AI-powered Language Intelligent Assistant that performs conversational analytics, transcription, and intelligent automation across customer interactions. It is targeted at enterprise contact centers seeking to extract insight from voice and text conversations.
• WebERP WebERP is a proprietary enterprise resource planning application from Weber Solutions used by enterprise clients to manage back-office business processes.
• Cloud Vault Cloud Vault is Weber Solutions' cloud-based secure storage and archiving product, used by enterprise customers to safeguard interaction recordings, documents, and other contact center artifacts.
• Weber Software Factory (development services) The Software Factory is Weber Solutions' custom software development and integration service line, delivering tailored applications, integrations, and CX engineering for enterprise clients.
• Agentic AI Training Program The Agentic AI Training Program is a structured training offering from Weber Solutions that prepares enterprise teams to deploy agentic AI capabilities inside contact center operations.

Quantifiable outcome

• Gescobro achieved significant improvement in operational efficiency and automated quality analysis with LIA
• +3 more outcomes

Named customers1 record

Segments8 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability13 records

Feature7 records

Partnerships

Seven partnerships are on record, tiered flagship and core.

• GenesysflagshipChannel Partner/ Reseller/ DistributorPrimary strategic partner and platinum-level channel partner. Weber Solutions is recognized as Best Partner Mid Market FY25 by Genesys. Provides omnichannel and AI-powered customer experience platforms (Genesys Cloud CX) as the central technology backbone. Weber Solutions resells, implements and extends Genesys Cloud CX for mid-market and enterprise clients in Spain and Europe.
• NICEcoreChannel Partner/ Reseller/ DistributorCertified partner for interaction recording, compliance and Workforce Engagement Management. Provides NICE CXone Mpower and Enlighten AI solutions for omnichannel, quality monitoring and regulatory compliance. Weber Solutions integrates NICE solutions into its CX portfolio.
• CalabriocoreChannel Partner/ Reseller/ DistributorCertified integration partner for quality and interaction analytics solutions. Calabrio ONE is used by Weber Solutions to help organizations unify agent performance, quality monitoring and workforce engagement management.
• RPA TechnologiesflagshipStrategic or Co-development PartnerAutomation and digital transformation consultancy and part of Weber Group. Leading UiPath Gold Partner Professional Services and Top Performing Partner 2025. Provides advanced RPA and intelligent automation capabilities that complement Weber Solutions' CX offerings. Together they guide organizations from classical RPA toward intelligent, agentic architectures.
• OasixcoreChannel Partner/ Reseller/ DistributorCertified national cloud partner providing secure, high-availability infrastructure. Oasix is ENS and ISO 27001 certified, enabling Weber Solutions to offer compliant cloud deployments for organizations requiring national data residency and regulatory guarantees, particularly in public administration.
• ICR EvolutioncoreChannel Partner/ Reseller/ DistributorTechnology partner for agile, operational-centric omnichannel orchestration. Ideal for scenarios with reduced requirements or fast deployments. ICR Evolution provides a flexible platform for start-ups, pilots or incremental deployments that Weber Solutions customizes and integrates.
• Grupo AirecoreChannel Partner/ Reseller/ DistributorStrategic technology and communications infrastructure partner. Recognized Weber Solutions as Mejor Partner Cloud 2025 at its channel event for excellence in cloud solutions and digital transformation. Provides national infrastructure and connectivity for Weber Solutions' deployments.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Computacenter: European IT services provider with an established Genesys practice and broader enterprise IT portfolio. Sells Genesys-led CX/contact center solutions into regulated enterprises — a comparable tier-one Genesys implementation partner, albeit at materially larger scale.
• Sabio Group: UK and Spain-headquartered Genesys Platinum partner delivering CX consulting, contact center implementation and analytics services. Operates in overlapping verticals (financial services, public sector) with similar professional services + proprietary extensions model — the closest comparable to Weber Solutions in the Genesys partner ecosystem.
• Damovo: Global Genesys, Cisco and Avaya partner offering contact center, unified communications and CX transformation services. Competes with Weber in mid-market and enterprise CCaaS deployments and resells alongside proprietary integration and managed services.
• IP Integration: UK-based Genesys Gold partner providing CCaaS consulting, implementation and managed services. Comparable firm shape (specialist Genesys/CX SI), with similar consulting-plus-extensions positioning and overlap in regulated verticals (financial services, public sector).
• Anywhere365: Microsoft-centric contact center and dialogue management platform vendor that delivers solutions into similar regulated enterprise use cases as Weber (banking, public sector). Comparable as a CCaaS-first firm combining its own IP with a major ecosystem partner.

Broad incumbents

• Accenture: Global CX/contact center transformation consultancy with deep partnerships across CCaaS vendors. Competes for the same agentic AI and CX modernization engagements but from a much larger resource base and broader geographic footprint.
• Capgemini: Global systems integrator with significant CCaaS/CX consulting and implementation capability across Genesys, NICE and other platforms. Pursues the same large enterprise CX transformation deals as Weber in regulated verticals.
• Sopra Steria: Large European IT services group with a dedicated CX, contact center and digital experience practice. Competes for the same Genesys/CX implementations in banking, insurance and public administration in Spain and across Europe, but at vastly greater scale and breadth.
• Concentrix: Large BPO and CX technology services provider combining proprietary CX tools with Genesys/NICE implementation capabilities. Active in regulated verticals and adjacent to Weber's contact center modernization offerings.
• NTT Data: Global IT services firm with a Genesys-aligned CX/contact center practice serving banking, insurance and public sector. Direct competitor for large enterprise CX transformation deals in Europe and Latin America.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/webersolutions
• YouTubeyoutube.com/channel/UCyl6FfAEA1w-vRaRQW6u2nA
• Facebookfacebook.com/Webersolutions
• LinkedInlinkedin.com/company/weber-solutions

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Weber Software Factory