What Anywhere365 does

Anywhere365 Group B.V., operating commercially as AnywhereNow, is a Netherlands-headquartered (Rotterdam) software company founded in 2011 that builds an AI-powered cloud contact center platform natively integrated with Microsoft Teams, Azure, and Microsoft Unify. The product portfolio is organized around three core offerings: Dialogue Cloud Neo, a Microsoft-native AI platform unifying customer dialogues, workflows, AI, and operational intelligence across channels; Deepdesk, an agentic AI platform providing Agent Assist, AI Agents, and Conversation Intelligence; and Tendfor, a Teams-native voice and attendant console platform for omnichannel engagement. Supporting platform elements include Attendant Console, WebAgent (with pre-built integrations into Salesforce, Dynamics 365, ServiceNow, SAP C4C, Bullhorn, Davinci, and Microsoft Teams), Dialogue Studio for visual workflow automation, Dialogue Insights for analytics, Dialogue Workspace, and multi-channel Dialogue Manager covering voice, email, webchat, WhatsApp, and SMS.

The company sells primarily through direct enterprise field sales, evidenced by a 'Book a demo' CTA on the website, supplemented by a certified partner network targeting large organizations modernizing away from legacy contact center stacks (Cisco, Avaya, Genesys). Pricing is not publicly disclosed and is quote-based through sales and partner channels. The subscription-based software platform model targets enterprise and mid-to-large organizations already using or migrating to Microsoft Teams for customer-facing operations, with named enterprise customers spanning logistics (DHL, Lufthansa Cargo), automotive (Mazda), luxury retail (Swarovski), banking (Westfield Bank, Regional Australia Bank), digital identity (GlobalSign), and telecom (Ziggo).

Anywhere365 has executed two notable acquisitions in 2024 (Deepdesk in February, Tendfor in December) to expand its AI and Teams-native voice capabilities, and has received approximately $66 million in disclosed funding from Bregal Milestone across 2019-2020. In January 2026, the company divested its healthcare-focused IQ Messenger subsidiary to Main Capital Partners, concentrating investment on the Microsoft Teams contact center core. Headcount is reported at 251-500 employees and the company continues to ship platform bundle releases on a quarterly cadence, with Dialogue Cloud Neo on Microsoft Unify entering phased rollout in June 2026.

Name

Anywhere365

Legal name

Anywhere365 Group B.V.

Website

https://anywhere365.io

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

251–500 employees

Short description

Anywhere365 (operating as AnywhereNow) builds an AI-powered cloud contact center platform natively integrated with Microsoft Teams, Azure, and Microsoft Unify, serving enterprise customers that need to modernize legacy contact center stacks with AI-driven dialogue management, agent assist, and omnichannel routing.

Ownership category

akta.pro rank

Product category

Cloud Contact Center Software

NAICS

Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

Keywords

• Cloud contact center
• Microsoft Teams telephony
• AI agent assist
• Customer dialogue management
• Omnichannel CX software

Headquarters

HQ city

Rotterdam

HQ country

Netherlands

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Software Platform Subscription: AnywhereNow sells AI-powered contact center software as a cloud platform subscription, with modular solutions (Dialogue Cloud Neo, Deepdesk, Tendfor) sold to enterprise customers on subscription contracts. The platform is delivered as a cloud service with regular software bundle releases and updates.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Anywhere365 (operating as AnywhereNow) sells an AI-powered cloud contact center and customer dialogue management platform built natively on Microsoft Teams, Azure, and Microsoft Unify. Its portfolio is anchored by three core products—Dialogue Cloud Neo (omnichannel Microsoft-native AI platform), Deepdesk (agentic AI for agent assist and conversation intelligence), and Tendfor (Teams-native voice and attendant console)—and is sold primarily to enterprise customers on a recurring subscription basis.

Product overview

AnywhereNow (Anywhere365) offers an AI-first cloud contact center ecosystem built natively on Microsoft Teams. The portfolio consists of three core products: Dialogue Cloud Neo (Microsoft-native AI platform for omnichannel customer dialogues and workflows), Deepdesk (agentic AI platform providing Agent Assist, AI Agents, and Conversation Intelligence), and Tendfor (Teams-native contact center and attendant console). These products share a common platform architecture with shared components including Dialogue Studio (visual workflow builder), Attendant Console, WebAgent (with CRM integrations for Salesforce, Dynamics 365, ServiceNow, SAP C4C, Bullhorn, and Davinci), analytics tools (Dialogue Insights, Dialogue Workspace, Power BI integration), and multi-channel Dialogue Manager supporting voice, email, webchat, WhatsApp, and SMS.

Differentiator

Problem solved

Functional benefit

Products and services

• Dialogue Cloud Neo Microsoft-native AI platform for customer dialogues and workflows, built on Microsoft Teams, Azure, and Microsoft Unify, unifying voice, digital, AI, workflows, and operational intelligence for enterprise omnichannel customer experience.
• Deepdesk Agentic AI platform providing Agent Assist, AI Agents, and Conversation Intelligence to improve speed, accuracy, and automation across customer operations, with deployments inside Salesforce and other CRMs.
• Tendfor Teams-native platform for voice and omnichannel engagement, enabling management of voice, attendant console, and digital interactions directly within Microsoft Teams for faster response and streamlined handling.

Quantifiable outcome

• Trim interactions by up to 80 seconds with AI summaries
• +3 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability7 records

Feature12 records

Partnerships

Two partnerships are on record, tiered minor and core.

• IQ Messenger (IQM)minorStrategic or Co-development Partner · 1 January 2019Anywhere365 Group B.V. backed IQ Messenger since 2019 as part of a strategic portfolio. IQM is a provider of vendor-neutral critical communication software for healthcare institutions, headquartered in Dordrecht, the Netherlands. The stake was subsequently sold to Main Capital Partners in January 2026.
• MicrosoftcoreTechnology or IntegrationAnywhereNow is a certified Microsoft Teams contact center vendor, with solutions built natively on Microsoft Teams, Azure, and Microsoft Unify. The company participates in Microsoft's Unify ecosystem built on Azure Communication Services as a certified integration partner.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Webex Contact Center (Cisco): Cisco's Webex Contact Center is part of its broader collaboration portfolio and competes for large enterprise CCaaS deals. As one of the legacy incumbents that Anywhere365 displaces (e.g., GlobalSign moved off Cisco), it is a broad incumbent in the same space.
• Microsoft Dynamics 365 Customer Service: Microsoft's own customer service and Teams Phone offerings are the platform incumbent that Any]<]minimax[>[

Direct peers

• Content Guru: Content Guru is a UK-headquartered cloud contact center provider (storm) with strong enterprise and public-sector presence. It is a direct competitor in the cloud CCaaS category, particularly for Microsoft Teams-integrated deployments in EMEA.
• Genesys: Genesys is one of the largest global CCaaS vendors, offering cloud contact center platforms (Genesys Cloud) with AI, omnichannel routing, and workforce engagement. It competes head-to-head with Anywhere365 for enterprise contact center deals, including in regulated industries.
• Five9: Five9 is a leading pure-play cloud contact center vendor serving mid-market and enterprise customers with AI-driven routing, virtual agents, and analytics. It is a direct competitor in the CCaaS category where Anywhere365 operates.
• NICE: NICE provides CXone, a flagship cloud contact center platform with AI, WEM, and analytics. NICE competes with Anywhere365 for large enterprise and regulated-industry contact center transformations.
• Talkdesk: Talkdesk is a cloud contact center vendor offering AI-powered CX solutions across mid-market and enterprise. Its AI Agent and Agent Assist capabilities compete directly with Anywhere365's Deepdesk and Dialogue Cloud Neo offerings.
• 8x8: 8x8 combines UCaaS and CCaaS on a single platform with AI-powered routing and analytics. It targets the same enterprise and mid-market contact center buyers as Anywhere365, including Microsoft-adjacent customers.

Emerging players

• AudioCodes: AudioCodes provides Microsoft Teams-native contact center and voice solutions, including Voca CIC and Operator Connect. It is a focused competitor in the Teams-native CCaaS niche where Anywhere365 also competes.
• Luware: Luware is a Microsoft Teams-native contact center and attendant console specialist based in Switzerland. It overlaps directly with Anywhere365's Teams-native positioning and Tendfor-style offerings for enterprise voice.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/wspnl
• Facebookfacebook.com/workstreampeople
• LinkedInlinkedin.com/company/workstreampeople

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Anywhere365