Polygon UK (Property Damage Restoration and Temporary Climate Solutions)

What Polygon UK (Property Damage Restoration and Temporary Climate Solutions) does

Polygon UK is the UK operating entity of Polygon International AB, a Stockholm-headquartered property damage restoration and temporary climate solutions group founded in 1964 and operating across 18 countries with 8,000+ employees and 360,000+ assignments annually. The UK business, headquartered in Huntingdon, Cambridgeshire, provides 24/7 emergency response for water damage, fire damage, leak detection, climate control, document and specialist contents restoration, and major/complex claims handling, serving primarily insurance carriers, loss adjusters, brokers, MGAs, and the London Market, with secondary exposure to property managers, construction and industrial clients, housing providers, and private homeowners.

The company's service architecture is built around three pillars: water damage restoration (anchored by the proprietary Polygon Crystal dehydration process), fire damage restoration (including smoke damage, decontamination, and lithium-ion battery fire response), and Climate & Digital Solutions (temporary climate control via a rental equipment fleet combined with digital environmental monitoring). Major & Complex Claims — operationalised through the Primo+ sub-brand — handles large-loss work such as building decontamination, mould remediation, and electrical/mechanical reinstatement. Specialist restoration is delivered through subsidiary brands Plastic Surgeon, Neways Property Care, and Harwell Restoration (acquired 2024), the latter holding a Royal Warrant from the Royal Household. Notable reference customers include the Universities of Oxford, Leeds and Cumbria, Lambeth Palace, KAEFER at Prestwick Airport, and TJX Warehouse.

Go-to-market is enterprise field sales targeting the insurance value chain, supported by a 24/7 emergency hotline, a topic-segmented website contact form, dedicated UK depots (including the recently opened Newbury facility), insurance-industry open days, and a content/knowledge-centre funnel aimed at both insurance professionals and end-customers. Revenue is generated through professional-services fees for emergency response and restoration work, typically billed to insurance companies or property owners on a quote/assessment basis; pricing is not publicly disclosed. The company is privately held under Polygon International AB with no disclosed venture or private-equity backing.

Name

Polygon UK (Property Damage Restoration and Temporary Climate Solutions)

Legal name

Polygon UK

Website

https://polygongroup.co.uk

Company type

Private

Founded year

1964

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Polygon UK is the UK arm of Polygon International AB, providing 24/7 property damage restoration (water, fire, leak), temporary climate control, and major/complex claims handling primarily to insurance carriers, loss adjusters, brokers, property managers, construction, and housing clients across 18 countries.

Ownership category

akta.pro rank

Product category

Property Damage Restoration Services

NAICS

Remediation Services (562910), Remediation and Other Waste Management Services (5629), Services to Buildings and Dwellings (5617)

SIC

Services-To Dwellings & Other Buildings (7340), Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA)

akta.pro secondary industries

Interior Rebuild & Finishing (Drywall, Flooring, Paint, Trim) (HSAPAOAI), Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage) (HSAPAOAF), Mechanical, Electrical & Plumbing (MEP) Restoration & Replacement (HSAPAOAJ), Post-Incident Recovery, Damage Assessment & Restoration Coordination (BPABANAL), Post-Disaster Reconstruction Cleaning (After Repairs) (HSAEADAI)

Keywords

• Property damage restoration
• Temporary climate solutions
• Water damage restoration
• Fire damage restoration
• Leak detection services

Headquarters

HQ city

Huntingdon

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Property Damage Restoration Services: Professional restoration services for water damage, fire damage, and major complex claims. Services include assessment, mitigation, restoration, and reconstruction. Revenue generated through service fees for emergency response and restoration work, typically billed to insurance companies or property owners.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Polygon UK provides emergency property damage restoration and temporary climate solutions across the United Kingdom, including water damage restoration, fire and smoke damage restoration, leak detection, climate control (heating, cooling, and dehumidification), property reconstruction, and document restoration. Services are delivered via a 24/7 emergency response model and serve insurance companies, loss adjusters, property managers, housing associations, construction firms, and private homeowners.

Product overview

Polygon UK operates as a property damage restoration and temporary climate solutions provider, offering an integrated portfolio of services organized around three core areas: water damage restoration (including Polygon Crystal technology), fire damage restoration, and climate & digital solutions. The company provides over 360,000 assignments annually across sectors including insurance, property management, construction, housing, and specialist restoration. Services range from emergency response and leak detection through to major complex claims handling, reconstruction, and document restoration. The product architecture is organized as a service-based model with distinct but interconnected offerings including dedicated sub-services such as Primo+ for complex claims, specialist mould and lithium-ion battery fire remediation, and a rental fleet for temporary climate control equipment.

Differentiator

Problem solved

Functional benefit

Brands

• Polygon Crystal: Specialized water damage restoration technology and process
• Primo+

Products and services

• Water Damage Restoration

Quantifiable outcome

• Over 360,000 assignments handled annually
• +1 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• Harwell RestorationcoreOthersHarwell Restoration is a subsidiary of Polygon Group that has been awarded a Royal Warrant for services to the Royal Household. They provide specialist restoration services and operate as part of the Polygon UK network.
• Plastic SurgeoncoreOthersPart of the Polygon Group portfolio of companies, providing specialist repair and restoration services in the UK.
• Neways Property CarecoreOthersPart of the Polygon Group portfolio of companies, providing property care and restoration services in the UK.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Cotton Global Disaster Solutions: Cotton Global is a US-headquartered large-loss property restoration firm handling major commercial and complex claims globally. It competes with Polygon's Major & Complex Claims / Primo+ offering for high-value insurance assignments.
• BELFOR: BELFOR is the global market leader in property damage restoration, operating across fire, water and disaster recovery with multinational coverage. It is the most direct global comparable to Polygon, competing head-to-head on major complex claims and insurance panels.
• Paul Davis Restoration: Paul Davis Restoration is a North American franchise-based restoration firm offering water, fire and mould remediation with strong insurance relationships. Comparable to Polygon on service mix, insurance-led GTM, and emergency response positioning.
• PuroClean: PuroClean is a US/Canada franchise system specialising in property damage restoration and biohazard cleanup. It is directly comparable to Polygon on emergency response services, insurance channel focus, and franchise/scale-driven geographic coverage.
• Rainbow International: Rainbow International is a UK-based restoration franchise network offering water, fire and mould damage restoration services to insurance and domestic customers. It is a direct UK competitor to Polygon UK with overlapping service lines and insurance-led GTM.
• Servpro Industries: Servpro is a large US-headquartered franchise network providing water, fire and mould restoration services primarily to insurance-driven customers. It is a direct functional peer on restoration services, scale via franchise model, and insurance channel GTM.
• Blaze Restoration: Blaze Restoration is a US-based water, fire and mould restoration firm serving insurance and property management customers. Comparable to Polygon on core restoration services and operational model, though smaller in scale.

Broad incumbents

• Interstate Restoration: Interstate Restoration is a North American large-loss restoration provider within a broader facility services group. Comparable to Polygon on emergency response and complex claims capability, with overlap on insurance and commercial customers.
• ServiceMaster Restore: ServiceMaster Restore is the restoration arm of ServiceMaster, a broad facilities and cleaning services incumbent. It overlaps with Polygon on water/fire restoration but operates as part of a wider commercial cleaning and facility services portfolio.

Regional players

• NCG Environmental Solutions: NCG Environmental Solutions is a UK-based environmental services and remediation firm. It is a regional UK peer overlapping with Polygon on mould remediation, leak detection and water damage response, though with a smaller footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Polygon UK (Property Damage Restoration and Temporary Climate Solutions)