What Partner Retail Services (PRS&) does

Partner Retail Services Limited (PRS&) is a UK-based private retail-services company founded in 2016 and headquartered in Marlow, Buckinghamshire. It operates as the exclusive UK partner for Samsung Experience Stores, delivering end-to-end retail operations across multiple flagship high-street and shopping-centre locations including Oxford Street, Westfield London (opened January 2024), Stratford, Bristol, and pop-up sites. The company's service stack covers retail consultancy, property and landlord management, recruitment and people development, merchandising, stock management, supply chain and reverse logistics, customer insight analytics, omni-channel e-commerce, and out-of-warranty repair services, complemented by home delivery and consumer finance integrations with Klarna, Creation Consumer Finance, and Glow Financial Services. PRS& sits within the Peter Jones Investment Group, inheriting 18+ years of heritage in technology retail and prior partnerships with brands including Tesco, Vodafone, EE, ASDA, O2, and Jessops.

The business model is dual-track: B2B managed-services revenue from technology brand partners (predominantly Samsung) under enterprise contracts with individually negotiated pricing, combined with hardware and accessory sales through owned Samsung Experience Stores and direct-to-consumer channels. Customer engagement is driven by a service-led sales model in which remuneration is linked to training and balanced-scorecard performance tied to NPS and profit. Customer insight capabilities include geo-tracking, interactive-map analytics, focus groups, and mystery-shopper programmes; omni-channel capability includes O2O (online-to-offline) journey planning, proximity marketing, buy-online-collect-in-store, and interactive self-service displays. The company is FCA-authorised as a credit intermediary (FRN 771509) and operates a digital-services footprint referenced at nine international locations, although physical retail is concentrated in the UK.

PRS& is a privately held limited company with no disclosed venture or private-equity funding rounds in the source material, and is owned within the Peter Jones Investment Group conglomerate. Headcount is described only as "hundreds" of employees, and revenue is not publicly disclosed. The company holds a Modern Slavery Act 2015 statement and is a Real Living Wage employer. Recent strategic activity centres on UK store expansion (Westfield London opening, Stratford Connected Living area, Oxford Street refit, Westfield White City pop-up-to-permanent conversion) and product-mix broadening into monitors and connected-home categories.

Name

Partner Retail Services (PRS&)

Legal name

Partner Retail Services Limited

Website

https://prs-and.com

Company type

Private

Founded year

2016

Operating status

Operating

Short description

Partner Retail Services (PRS&) is a UK-based retail-services provider that operates as the exclusive Samsung Experience Store partner, delivering end-to-end retail operations, supply chain, staffing, and customer experience across flagship UK high-street and shopping-centre locations for Samsung and other technology brands.

Ownership category

akta.pro rank

Headquarters

HQ city

Marlow

HQ country

United Kingdom

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Retail Management Services: PRS& charges technology brands (primarily Samsung) for end-to-end retail management services including store operations, staffing, merchandising, and customer experience management. Revenue is generated through service fees for managing Samsung Experience Stores as the exclusive UK partner.
2. Product Sales (Consumer Electronics): Revenue from retail sales of Samsung and other technology products through Samsung Experience Stores and home delivery. The company sells mobile devices, wearables, accessories, monitors, and domestic appliances directly to consumers.
3. E-Commerce Services: Digital commerce and e-care solutions for technology brands across international markets. Revenue generated from online entity launches, omni-channel solutions, and digital services for brand partners.
4. Recruitment Services: Specialist recruitment services for retail and technology sectors, including values and behaviour-based selection, salary benchmarking, market insights, and talent mapping for brand partners.
5. Repair Services: Out-of-warranty repair services for Samsung mobile devices, tablets, and wearables. Revenue from inspection charges and repair fees for consumer electronics.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

PRS& provides end-to-end retail management services for technology brands, operating as the exclusive Samsung Experience Store partner in the UK. The company handles property strategy, supply chain management, merchandising, recruitment, customer insight analytics, e-commerce/omni-channel solutions, and people leadership for brands seeking high-street retail presence. PRS& also sells Samsung consumer electronics directly through its owned stores and offers related home delivery and out-of-warranty repair services.

Product overview

PRS& is a retail services provider offering a portfolio of integrated services centred around their role as the exclusive Samsung Experience Store partner in the UK. Their core offering consists of end-to-end retail management including Supply Chain Management, Customer Insight analytics, e-Commerce Solutions, Property Strategy, People Leadership, Service-Led Sales, and Recruitment Services. They complement this with Repair Services and Home Delivery as add-on modules. PRS& sells and services Samsung products including Galaxy smartphones (S23 range, Z Flip, Z Fold), connected living/SmartThings products, monitors (M8, G series), accessories, and ecosystem products across their Samsung Experience Store network.

Differentiator

Problem solved

Functional benefit

Products and services

• Samsung Experience Store Operations

Quantifiable outcome

• Over 18 years of sustained partnerships with major technology brands
• +2 more outcomes

Named customers7 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• SamsungcoreChannel Partner/ Reseller/ DistributorExclusive Samsung Experience Store partner in the UK. PRS& operates Samsung-branded retail stores across high streets, shopping centres, and retail studios. The partnership involves complete retail management including staffing, merchandising, supply chain, store operations, and customer experience for Samsung's connected technologies including mobile devices, wearables, home appliances, and monitors.
• Peter Jones Investment GroupcoreStrategic or Co-development PartnerParent group providing heritage and foundation for PRS& retail expertise. The group has developed world-class retail solutions handling every step of customer purchasing journeys. Heritage includes partnerships with Tesco, Vodafone, EE, ASDA, O2, and successful rebirth of Jessops as multi-channel business.
• Klarna Financial Services UK LtdminorGTM or Marketing PartnerConsumer finance provider offering Pay in 3 instalments and Pay in 30 days payment options for Samsung Experience Store purchases. Note: These Klarna products are unregulated credit agreements, not FCA regulated.
• Creation Consumer Finance LimitedminorGTM or Marketing PartnerConsumer finance provider for Samsung Experience Store purchases. FCA authorised and regulated (Financial Services Register No. 311518). Registered office in Belfast.
• Glow Financial Services LimitedminorGTM or Marketing PartnerConsumer finance provider for Samsung Experience Store purchases. FCA authorised and regulated (Firm Reference Number: 751308). Registered office in London.
• Samsung (Manufacturer - Supply Chain)coreTechnology or IntegrationPrimary manufacturer in supply chain for Samsung products sold through Samsung Experience Stores. Modern Slavery Statement identifies Samsung as manufacturer alongside smaller third-party accessory distributors.

Scale indicators5 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Premium Retail Services: US-based retail merchandising and in-store execution specialist focused on consumer technology brands. Comparable operating model of providing staffing, merchandising, and retail services for tech OEMs.
• Brightstar Corp: Provider of mobile device distribution, supply chain, and retail services to operators, OEMs, and retailers worldwide. Direct analogue in operating device lifecycle services and retail experience for technology brands.
• Smollan: Global retail solutions company that manages and operates branded retail and merchandising services for major consumer brands, including consumer electronics. Closely comparable business model of end-to-end retail execution on behalf of brand owners.

Broad incumbents

• Acosta: Large US sales and marketing services company serving CPG and consumer brands across retail channels. Comparable broad retail-services footprint with end-to-end capabilities, though not technology-retail specific.
• Advantage Solutions: Public retail services provider offering sales, marketing, and merchandising solutions across multiple categories. Overlaps with PRS& on managed retail services and supply-chain support for major brands.

Emerging players

• MarketSource: Sales and retail solutions provider executing in-store and omnichannel programmes for technology and consumer brands. Comparable outsourced-retail model serving OEM and carrier clients.
• TCC Global: Retail loyalty and shopper marketing services firm that builds branded retail and consumer-engagement programmes. Comparable in delivering retail-marketing outcomes on behalf of brand partners.
• Retail Solutions Inc: Retail intelligence and data platform serving CPG and consumer electronics brands. Compares on the data-driven retail optimisation layer of PRS&'s Customer Insight offering.

Others

• Brand Addition: Branded merchandise and corporate gifting solutions provider serving global brands. Adjacent retail-services peer with overlapping enterprise brand relationships, though focused on merchandise rather than physical store operations.
• CXG (Customer Experience Group): Customer experience consultancy serving luxury and technology brands. Adjacent to PRS& on experiential retail design and brand-experience management for premium technology clients.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/partner-retail-services-prs

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Partner Retail Services (PRS&)