Toshiba Tec Malaysia Sdn. Bhd
Toshiba Tec Malaysia Sdn. Bhd. is a Malaysian subsidiary of Toshiba Tec Corporation that distributes and services multifunction printers, barcode label printers, point-of-sale systems, self-service kiosks, and integrated business software (e-BRIDGE, BizMap ERP, e-DMS, RPA) for enterprises in retail, manufacturing, logistics, and office-document workflows.
- Company typePrivate
- Founded1981
- HeadquartersShah Alam, Malaysia
- Headcount501–1,000
- GTM typeB2B
- OfferingHardware or Manufacturing
What Toshiba Tec Malaysia Sdn. Bhd does
Toshiba Tec Malaysia Sdn. Bhd. (incorporated 1981, Registration No. 198101000677 (66785-D)) is a private Malaysian subsidiary of Toshiba Tec Corporation (Japan), headquartered at Hicom Glenmarie Industrial Park in Shah Alam, Selangor, with a nationwide branch and service network. The company supplies integrated business technology solutions spanning multifunction printers (Compact, Standard, and Enterprise Office variants), barcode label printers (Mobile, Desktop, Mid-Range, and Industrial Series), the APLEX4 Print & Apply system, POS receipt printers, TCx-series POS systems (TCx 300, 810, 820, 900), self-service kiosks (Pro-X Hybrid Kiosk), and interactive displays (T-Screen, Digital Signage). Its software stack is anchored on the proprietary e-BRIDGE platform (print management, e-BRIDGE CloudConnect, e-BRIDGE Capture & Store, MFP Dashboard, T-HUB) and the BizMap ERP platform (Financial Management, CRM, Distribution, Inventory, Service, Contract Management), supplemented by workflow automation, Robotic Process Automation (RPA), Electronic Document Management (e-DMS) with Zone OCR, HRMS, Stock Management, Visitor Registration, Contractor Management, Asset/Document/Inventory Tracking, and a cloud retail POS solution.
Revenue is generated through five streams: hardware sales (MFPs, barcode printers, POS hardware, kiosks, displays); software subscription/licensing (BizMap, e-DMS, e-BRIDGE modules, workflow automation, RPA); managed IT services delivered via a six-step Analysis→Design→Procurement→Implementation→Support→Management lifecycle; Business Process Outsourcing (BPO) for paper-to-digital document conversion with claimed 99.9945% data accuracy; and ongoing service and maintenance under multi-year contracts through the nationwide service network. All pricing is quote-based with no public disclosure; sales are executed primarily via an enterprise field sales motion supported by website enquiry capture, phone hotlines, and direct email outreach, distributed through direct enterprise sales, online enquiry conversion for mid-market buyers, and the branch/service network.
Customers span enterprise and corporate offices (document workflows), retail (POS systems, kiosks, e-wallet integration, loyalty), manufacturing and logistics (industrial barcode labeling, inventory and asset tracking), hospitality and education (digital signage and interactive displays), financial institutions and insurance (BPO and document conversion for compliance archiving), and HR-led organizations (e-recruitment, performance appraisals, claims). The company is ISO 9001, ISO 14001, and ISO 45001 certified and operates under established sub-brands including e-BRIDGE, TCx, FORTiTUDE, and BizMap. No revenue figures, public listings, M&A activity, leadership changes, external funding, or named customer logos are disclosed in the available data.
Toshiba Tec Malaysia Sdn. Bhd firmographics
Firmographics- Name
- Toshiba Tec Malaysia Sdn. Bhd
- Legal name
- Toshiba Tec Malaysia Sdn. Bhd.
- Website
- https://toshibatec.com.my
- Company type
- Private
- Founded year
- 1981
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Toshiba Tec Malaysia Sdn. Bhd. is a Malaysian subsidiary of Toshiba Tec Corporation that distributes and services multifunction printers, barcode label printers, point-of-sale systems, self-service kiosks, and integrated business software (e-BRIDGE, BizMap ERP, e-DMS, RPA) for enterprises in retail, manufacturing, logistics, and office-document workflows.
- Ownership category
- akta.pro rank
Toshiba Tec Malaysia Sdn. Bhd industry classification
Industry- Product category
- Office Automation & Retail Hardware
- NAICS
- Computer and Electronic Product Manufacturing (334), Support Activities for Printing (32312), Packaging and Labeling Services (56191)
- SIC
- Computer & Office Equipment (3570), Services-Mailing, Reproduction, Commercial Art & Photography (7330), Service Industries For The Printing Trade (2790)
- akta.pro primary industry
- Receipt, Label & Card Printers (Thermal/Impact) (HDACAKAD)
- akta.pro secondary industries
- Service Desk & Help Desk Services (BPAEAJAA), Printing & Document Infrastructure (MFP fleets, Print Servers, Managed Print) (EDAEAHAL)
Keywords
Where Toshiba Tec Malaysia Sdn. Bhd is headquartered
LocationHeadquarters
- HQ city
- Shah Alam
- HQ country
- Malaysia
- HQ region
- Asia
Offices1 record
Markets served
Toshiba Tec Malaysia Sdn. Bhd business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Hardware Sales: Sale of multifunction printers, barcode label printers (industrial, desktop, mobile series), POS receipt printers, POS systems, self-service kiosks, and interactive displays. Hardware products range from compact office MFPs to enterprise-level industrial barcode printers.
- Software Solutions: Licensing and subscription of software solutions including BizMap ERP, e-DMS, workflow automation, RPA, and print management systems. Solutions offered as standalone software or integrated packages.
- Managed IT Services: Comprehensive IT management services including analysis, design, procurement, implementation, support, and ongoing management. 6-step approach covering entire IT lifecycle.
- Business Process Outsourcing (BPO): Document conversion services converting paper documents to digital images through scanning. Turnaround based on SLA agreements (daily, weekly, or monthly basis).
- Service & Maintenance: Ongoing maintenance and support services for hardware and software solutions through nationwide service network. Includes service call tracking and support portal.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Quote-based pricing for all products and solutions |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Toshiba Tec Malaysia Sdn. Bhd product offering
Product offeringCore offering
Toshiba Tec Malaysia sells, integrates, and services multifunction printers, barcode label printers, point-of-sale systems, self-service kiosks, and interactive displays, together with software platforms such as BizMap ERP, e-DMS, workflow automation, RPA, HRMS, stock/asset tracking, and cloud POS. It complements these with managed IT services and business process outsourcing for document digitization.
Product overview
Toshiba Tec Malaysia Sdn. Bhd. operates as a comprehensive business technology solutions provider offering an integrated portfolio of hardware products and software platforms. The core hardware portfolio includes Multifunction Printers (MFPs) available in Compact Office, Standard Office, and Enterprise Office variants; Barcode Label Printers spanning Mobile, Desktop, Mid-Range, and Industrial Series; POS solutions comprising Receipt Printers (TCx Dual/Single Station, HSP Series, Linerless) and POS Systems (TCx 300, 810, 820, 900); APLEX4 Print & Apply System for automated labeling; Self-Service Kiosks including the Pro-X Hybrid Kiosk; and Interactive Display solutions with Digital Signage and T-Screen Multi-Interactive Screen. The software ecosystem centers around the e-BRIDGE platform for print and scan management, and the BizMap ERP platform for enterprise operations, supplemented by add-on modules for workflow automation, RPA, document management (e-DMS), HRMS, stock/inventory tracking, asset/document/visitor/contractor management, and retail POS solutions. Professional services include Managed IT and Business Process Outsourcing for document digitization.
Differentiator
Problem solved
Functional benefit
Brands
- e-BRIDGE: Proprietary software platform for Toshiba multifunction printers enabling cloud connectivity, print management, and document solutions.
- TCx
- FORTiTUDE
- BizMap
Products and services
- Multifunction Printers (MFPs)
Quantifiable outcome
- Energy savings of up to 37% with energy-conscious POS system features (TCx 300 Series)
- +3 more outcomes
Companies that use Toshiba Tec Malaysia Sdn. Bhd
Customer profileSegments7 records
Ideal customer profiles4 records
Toshiba Tec Malaysia Sdn. Bhd technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability5 records
Feature8 records
Toshiba Tec Malaysia Sdn. Bhd partnerships and signals
Strategic signalScale indicators1 record
Recent moves6 records
Expansion highlights5 records
Toshiba Tec Malaysia Sdn. Bhd competitors and assessment
Company assessmentDirect peers
- Zebra Technologies: Global leader in industrial barcode label printers, mobile printers, and RFID — directly competing with Toshiba Tec Malaysia's Industrial/Mid-Range/Desktop barcode printer lines in manufacturing/logistics.
- Panasonic Connect: Sells rugged POS systems, mobile computing, and retail-hardened printers overlapping with Toshiba Tec Malaysia's TCx series and enterprise mobility offerings.
- Epson Malaysia: Competes in office/business printers, POS receipt printers, and label printing — overlapping hardware SKUs and similar enterprise/SME customer segments in Malaysia.
- SATO Corporation: Specialist in barcode and label printing hardware plus track-and-trace solutions — directly comparable product offering in the same industrial barcode/label verticals.
- Fujifilm Business Innovation Malaysia: Fuji Xerox's successor in Malaysia, the closest direct competitor in MFPs, managed print services, and document workflow solutions for the same enterprise customers Toshiba Tec Malaysia targets.
- HP Malaysia: Global leader in LaserJet/PageWide MFPs and offers POS systems and managed print services in Malaysia — directly competing across both hardware and managed service lines.
- Canon Marketing Malaysia: Sells competing multifunction printers, production printers, and document solutions through a Malaysian subsidiary network — overlapping product portfolio and enterprise/corporate customer base.
- Brother International Malaysia: Competes in multifunction printers, label printers (QL/PT series), and POS printing — overlapping product categories with similar Malaysian B2B distribution.
- NCR Corporation: Global POS hardware and retail software vendor competing directly with the TCx POS systems, Pro-X Hybrid Kiosk, and Cloud Retail Solution in Malaysian retail accounts.
- Ricoh Malaysia: Direct rival in MFPs, managed document services, and enterprise workflow automation with comparable enterprise sales motion and service network in Malaysia.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Toshiba Tec Malaysia Sdn. Bhd social profiles
Digital presenceToshiba Tec Malaysia Sdn. Bhd compliance and trust
Trust signalCompliance3 records
Toshiba Tec Malaysia Sdn. Bhd financial estimates
Financial estimateRevenue estimate
Valuation estimate
Toshiba Tec Malaysia Sdn. Bhd leadership team
Management profileNumber of profiles
Toshiba Tec Malaysia Sdn. Bhd funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Toshiba Tec Malaysia Sdn. Bhd M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Toshiba Tec Malaysia Sdn. Bhd
What does Toshiba Tec Malaysia Sdn. Bhd do?
Toshiba Tec Malaysia sells, integrates, and services multifunction printers, barcode label printers, point-of-sale systems, self-service kiosks, and interactive displays, together with software platforms such as BizMap ERP, e-DMS, workflow automation, RPA, HRMS, stock/asset tracking, and cloud POS. It complements these with managed IT services and business process outsourcing for document digitization.
Is Toshiba Tec Malaysia Sdn. Bhd a public or private company?
Toshiba Tec Malaysia Sdn. Bhd is a private company. It is classified as corporate owned and is currently operating.
When was Toshiba Tec Malaysia Sdn. Bhd founded?
Toshiba Tec Malaysia Sdn. Bhd was founded in 1981. It employs 501 to 1,000 people.
Where is Toshiba Tec Malaysia Sdn. Bhd based?
Toshiba Tec Malaysia Sdn. Bhd is headquartered in Shah Alam, Malaysia, in the Asia region.
How does Toshiba Tec Malaysia Sdn. Bhd make money?
Five revenue lines are on record. Hardware Sales are the primary driver. The others are software Solutions, managed IT Services, business Process Outsourcing (BPO) and service & Maintenance.
Who are Toshiba Tec Malaysia Sdn. Bhd's main competitors?
Direct peers on record are Zebra Technologies, Panasonic Connect, Epson Malaysia, SATO Corporation, Fujifilm Business Innovation Malaysia, HP Malaysia, Canon Marketing Malaysia, Brother International Malaysia, NCR Corporation and Ricoh Malaysia.
Does Toshiba Tec Malaysia Sdn. Bhd have an API?
No public API is recorded for Toshiba Tec Malaysia Sdn. Bhd.
What industry is Toshiba Tec Malaysia Sdn. Bhd in?
Toshiba Tec Malaysia Sdn. Bhd's product category is Office Automation & Retail Hardware. Its primary akta.pro industry code is HDACAKAD, Receipt, Label & Card Printers (Thermal/Impact), with a secondary code of BPAEAJAA, Service Desk & Help Desk Services. Its NAICS code is 334 and its SIC code is 3570.