Ricoh Malaysia

What Ricoh Malaysia does

Ricoh Malaysia is the Malaysian operating subsidiary of Ricoh Co. Ltd., Japan, providing workplace technology products, software, and services to enterprise, SMB, commercial print, and engineering/construction customers across Malaysia. The company was originally registered in 1970 as Gestetner (Malaysia) Sdn Bhd, became Inchcape NRG (Malaysia) Sdn Bhd in 1995 under a joint venture between Inchcape Plc. and Ricoh Co. Ltd., and was fully acquired by Ricoh in August 1999, operating today as Ricoh (Malaysia) Sdn Bhd with headquarters in Kuala Lumpur and nationwide coverage via direct sales, authorized service partners, and a Ricoh Business Partner network.

Its portfolio spans multifunction printers (colour and black & white, 20-136 ppm), production cut-sheet and CAD wide-format printers, interactive whiteboards (Google EDLA-certified), and document scanners, complemented by software such as DocuWare and Laserfiche for document management, RICOH Smart Integration and RICOH CloudStream for workflow automation, and RICOH TotalFlow for production print management. The RICOH Dynamic Workplace Intelligence platform combines Always Current Technology, Smart Integration, Intelligent Support, and an AI Powered Workflow built on Microsoft Azure OpenAI that adds document summarization, multilingual translation, structured data extraction, and OCR to existing MFP devices.

Ricoh Malaysia earns revenue through a mix of hardware sales, recurring managed IT/managed print/managed security subscriptions, software licensing, professional services (consulting, implementation, training), and business process outsourcing including digital mailroom and print-room outsourcing. Distribution combines enterprise field sales, a partner network, and integrations with Microsoft, Cisco, Fortinet, Palo Alto Networks, HPE, ABBYY, Kofax, Nintex, DocuSign, and PEPPOL, with customer success stories spanning logistics, agriculture, real estate, services, and SMB print operations. The company holds ISO 9001, ISO 14001, ISO 27001-aligned ISMS, MyHIJAU, FTSE4Good, and PEPPOL certifications, and has been recognized on IDC MarketScape, Gartner Magic Quadrant, and consecutive ESG rankings including TIME Most Sustainable Companies and EcoVadis Platinum.

Name

Ricoh Malaysia

Legal name

Ricoh (Malaysia) Sdn. Bhd.

Website

https://ricoh.com.my

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

251–500 employees

Short description

Ricoh Malaysia is a wholly-owned subsidiary of Ricoh Co. Ltd., Japan, providing office printing hardware, document management software, managed IT, cybersecurity, and AI-powered workflow solutions to enterprise and SMB customers across Malaysia.

Ownership category

akta.pro rank

Product category

Office Technology Solutions and Managed Services

NAICS

Computer and Electronic Product Manufacturing (334), Commercial Printing (except Screen and Books) (323111), Printing (32311)

SIC

Computer & Office Equipment (3570), Printing Trades Machinery & Equipment (3555), Commercial Printing (2750)

akta.pro primary industry

Document Management Systems (DMS) (HDAEAGAA)

akta.pro secondary industries

Print, Mailroom & Document Workflow Services (Inbound/Outbound Processing) (BPAAAKAL), Printing & Document Infrastructure (MFP fleets, Print Servers, Managed Print) (EDAEAHAL), POD Platform Software & Workflow Automation (Order Routing, Prepress, MIS) (MPAJANAL), E-Signature & Digital Transaction Management (DTM) (HDAEAGAF), Production & High-Volume Printing Systems (HDACAEAJ)

Keywords

• Office printing solutions
• Managed print services
• Document management systems
• Managed IT services
• Business process outsourcing

Headquarters

HQ city

Shah Alam

HQ country

Malaysia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Sale of office printing equipment including multifunction printers (colour and black & white), production printers, CAD wide format printers, interactive whiteboards, and projectors.
2. Managed Services: Ongoing managed IT services, managed print services, and managed security services delivered on subscription basis with continuous support and optimization.
3. Professional Services: Consulting, implementation, deployment, and training services for digital transformation, cloud migration, cybersecurity, and workflow automation.
4. Software Solutions: Software licensing and subscriptions including document management (DocuWare, Laserfiche), workflow automation (Nintex, Power Platform), cost management, and device management solutions.
5. Business Process Outsourcing: Document processing BPO services including digital mailroom, enterprise content management, and print room outsourcing, enabling organizations to optimize and automate business processes.
6. Scanning Solutions: PFU document scanners (personal, desktop, network, production, portable) with cloud integration for document digitization workflows.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Ricoh Malaysia provides office imaging equipment (multifunction printers, production cut sheet printers, CAD wide format printers, interactive whiteboards, and document scanners) alongside software platforms for document management, workflow automation, AI-powered document processing, and e-invoicing. The company also delivers managed IT, managed print, cybersecurity, cloud infrastructure, hybrid workplace, and business process outsourcing services to enterprise and SMB customers across Malaysia.

Product overview

Ricoh Malaysia offers a comprehensive portfolio of office and workplace solutions organised around three core pillars: hardware products (printers, multifunction devices, interactive whiteboards, and scanners), software and workflow solutions (document management, print management, AI-powered workflows, and e-invoicing), and professional/managed services (cloud infrastructure, cybersecurity, managed print services, and business process outsourcing). The product portfolio is architected as a platform-plus-modules model where RICOH Dynamic Workplace Intelligence serves as the overarching intelligent platform supported by add-on modules including RICOH Always Current Technology, RICOH Smart Integration, RICOH Intelligent Support, and RICOH AI Powered Workflow. Core hardware includes multifunction printers (colour and black & white in A3 and A4 formats), production cut-sheet printers, CAD wide-format printers, and interactive whiteboards. Software solutions leverage acquired platforms including DocuWare and Laserfiche for document management, complemented by proprietary solutions like RICOH CloudStream, RICOH Streamline NX V3, and RICOH TotalFlow for print workflow management. The company provides end-to-end services spanning IT infrastructure, cybersecurity, hybrid workplace enablement, and business process outsourcing, with particular strength in Microsoft ecosystem integrations (Teams, Teams Rooms, Microsoft 365, Power Platform) and partnerships with technology vendors including Cisco, Fortinet, Palo Alto Networks, and ABBYY.

Differentiator

Problem solved

Functional benefit

Products and services

• RICOH Multifunction Printers (MFP) Colour Colour multifunction printers offering copy, print, scan, and optional fax capabilities with speeds ranging from 20 to 80 ppm. Features robust security, optional stapleless binding, and RICOH Smart Integration for enterprise and SMB office environments.
• RICOH Multifunction Printers (MFP) Black and White Black and white multifunction printers with copy, print, scan, and optional fax functionality. Speeds range from 25 to 55 ppm with advanced data protection for office environments.
• RICOH Production Cut Sheet Printers Black and white and colour cutsheet printers with broad paper handling abilities and superior image quality. Professional results at affordable prices with speeds up to 136 ppm, for commercial print providers and in-house print operations.
• RICOH CAD Wide Format Printers Eco-friendly wide format printers for professional CAD printing with max print lengths of 15m to 30m. Includes colour and black and white options with speeds of 3.8 to 14 ppm for A1 format, for engineering and construction firms.
• RICOH Interactive Whiteboard Touchscreen interactive whiteboards available in 65-inch, 75-inch, and 86-inch sizes with up to 40 touch points. Google EDLA-certified with cloud-based add-on services for Office 365 integration, for hybrid meeting environments.
• RICOH Image Scanners Document scanners from personal compact units to high-volume production scanners. Features include speed, reliability, smart automation, cloud integration, and precision imaging for efficient document digitisation.
• DocuWare Document Management Document management and workflow automation platform enabling automated data entry from various sources. Provides centralised content management, workflow automation, and anytime-anywhere access for organisations.
• Laserfiche Enterprise Content Management Enterprise content management (ECM) solution combining content management with business process management (BPM), security and auditing tools for comprehensive document governance.
• RICOH AI Powered Workflow AI-powered document processing platform that transforms MFPs into intelligent document hubs. Capabilities include document summarisation, multilingual translation, data extraction, and handwriting conversion. Powered by Microsoft Azure OpenAI with enterprise-grade security.
• Ricoh E-Invoicing Solution E-invoicing solution compliant with Malaysian LHDN requirements with automated error detection across 55 fields. Certified PEPPOL service provider for cross-border e-document exchange across 40+ countries.
• Managed Print Services Customised managed print solutions for high-quality document production, transforming how organisations manage information to increase productivity and reduce costs.
• Business Process Outsourcing (BPO) Digital mailroom, enterprise content management, and print room outsourcing services for accelerating business process automation and digital transformation, integrating with partners like DocuSign, Automation Anywhere, and Kofax.
• Cloud & IT Infrastructure Solutions IT infrastructure solutions including Cloud Migration and Optimisation, Networking & Internet, Procurement and Asset Management, Managed IT and Cybersecurity, and Technology as a Service, with managed IT desktop services starting from RM20/desktop per month.
• Cybersecurity Solutions Comprehensive cybersecurity covering Modern Workplace Security, Network Security (SASE/SSE), Assessment Services, Security Compliance Audit, and Managed Security Services with SIEM.
• Hybrid Workplace Solutions Holistic approach to designing, integrating, and supporting seamless digital workplace environments including Connect & Collaborate, Workspace Management, and Smart Devices, including Microsoft Teams Rooms solutions.
• Process Automation Solutions Outcome-based process automation services including Process Discovery and Mapping, Digital Forms and Workflow, RPA (via Electroneek), and eSignature solutions for Procure to Pay and other workflows.
• Content and Collaboration Solutions Microsoft 365 and Teams content management for organisations using document management, records management, and collaboration tools with governance and compliance support.
• RICOH Dynamic Workplace Intelligence Platform Scalable platform comprising RICOH Always Current Technology, Smart Integration, and Intelligent Support for boosting productivity with intelligent technology and advanced applications, integrating devices, software, and services.

Quantifiable outcome

• 26 minutes saved per employee per day through AI document summarization
• +4 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration41 records

AI capability10 records

Feature8 records

Partnerships

20 partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationRicoh has a strategic global relationship with Microsoft with extensive experience deploying Microsoft Teams Rooms solutions. Ricoh helps customers modernize workspaces, enhance meeting room experiences, and ensure people stay focused on business instead of meeting logistics. Ricoh AI Powered Workflow is powered by Microsoft Azure OpenAI.
• Cisco/Cisco MerakicoreTechnology or IntegrationStrategic partner for networking solutions and network security. Cisco Meraki logo appears in Cloud & IT Infrastructure partners section.
• Trend MicrocoreTechnology or IntegrationCybersecurity partner providing security solutions integrated with Ricoh's cybersecurity offerings.
• HPE/HPcoreTechnology or IntegrationTechnology partner for hardware solutions in Ricoh's IT infrastructure offerings.
• Palo Alto NetworkscoreTechnology or IntegrationNetwork security partner providing next-generation firewall and security solutions.
• FortinetcoreTechnology or IntegrationCybersecurity partner specializing in network security solutions.
• VMwarecoreTechnology or IntegrationVirtualization and cloud infrastructure partner for enterprise solutions.
• VeeamcoreTechnology or IntegrationBackup and data protection partner for cloud and IT infrastructure solutions.
• Aruba (HPE)coreTechnology or IntegrationNetworking solutions partner for enterprise connectivity.
• LenovocoreTechnology or IntegrationHardware partner for devices and solutions.
• DocuWarecoreTechnology or IntegrationDocument management and workflow automation partner. Ricoh offers DocuWare solutions for content management, document capture, and business process automation.
• LaserfichecoreTechnology or IntegrationEnterprise content management partner providing ECM solutions integrated with Ricoh offerings.
• NintexcoreTechnology or IntegrationWorkflow and process automation partner for Microsoft Power Platform solutions.
• ABBYYcoreTechnology or IntegrationDocument recognition and OCR technology partner for scanning and document processing.
• AvePointcoreTechnology or IntegrationMicrosoft 365 and SharePoint migration and management partner.
• DocuSigncoreTechnology or IntegrationElectronic signature partner for BPO services enabling digital document workflows.
• Automation AnywherecoreTechnology or IntegrationRPA partner for BPO services enabling automated business processes.
• KofaxcoreTechnology or IntegrationDocument capture and process automation partner for BPO services.
• Global Vision MultimediacoreStrategic or Co-development PartnerRicoh Asia Pacific acquired Global Vision Multimedia in June 2026, advancing Ricoh's global workplace services strategy.
• PEPPOL NetworkcoreTechnology or IntegrationRicoh Malaysia is a certified PEPPOL service provider enabling seamless e-document exchange across more than 40 countries using international standards.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Lexmark: Lexmark is a direct competitor in enterprise printing hardware, managed print services, and document workflow solutions. Both companies serve similar enterprise customers with comparable MFP and managed services offerings.
• HP Inc. HP is the world's largest printer manufacturer and a direct competitor to Ricoh Malaysia in MFPs, production print, and managed print services. Both companies compete for the same enterprise and SMB customers in Malaysia with overlapping hardware and managed services portfolios.
• Konica Minolta: Konica Minolta is a direct competitor in office printing, production print, and managed print services with established operations in Malaysia. Both companies offer MFPs, production printers, and digital workflow solutions to enterprise customers.
• Brother Industries: Brother is a direct competitor in office and SMB printing, including MFPs, single-function printers, and scanners. Both companies compete in Malaysian enterprise and SMB segments with overlapping product lines in monochrome and color printing.
• Xerox: Xerox is a direct competitor in office MFPs, production printing, and managed document services globally and in Southeast Asia. Both companies serve similar enterprise and SMB customers with comparable hardware, software, and managed print services portfolios.
• Kyocera Document Solutions: Kyocera is a direct competitor in office MFPs, production printers, and document management solutions with strong presence in Asia-Pacific. Both companies compete in enterprise printing, managed print services, and document workflow markets.
• Sharp Corporation: Sharp is a direct competitor in office MFPs, multifunction devices, and document solutions with operations across Asia. Both companies serve enterprise customers with comparable printing hardware and document management offerings.
• Toshiba Tec: Toshiba Tec is a direct competitor in office MFPs, retail and production printing solutions with Asia-Pacific operations. Both companies compete in enterprise document management and managed print services segments.
• Canon: Canon is a leading global manufacturer of office MFPs, production printers, and imaging equipment with a strong direct presence in Malaysia. It competes head-to-head with Ricoh across the same product categories, customer segments, and managed services offerings.

Broad incumbents

• Epson: Epson is a broader incumbent in printing and imaging, particularly strong in inkjet technology, that competes with Ricoh across office and production print segments. While both serve enterprise customers, Epson has broader consumer and SMB exposure than Ricoh's Malaysia focus.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ricoh-malaysia

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ricoh Malaysia