Toshiba Tec Malaysia Sdn. Bhd

What Toshiba Tec Malaysia Sdn. Bhd does

Toshiba Tec Malaysia Sdn. Bhd. (incorporated 1981, Registration No. 198101000677 (66785-D)) is a private Malaysian subsidiary of Toshiba Tec Corporation (Japan), headquartered at Hicom Glenmarie Industrial Park in Shah Alam, Selangor, with a nationwide branch and service network. The company supplies integrated business technology solutions spanning multifunction printers (Compact, Standard, and Enterprise Office variants), barcode label printers (Mobile, Desktop, Mid-Range, and Industrial Series), the APLEX4 Print & Apply system, POS receipt printers, TCx-series POS systems (TCx 300, 810, 820, 900), self-service kiosks (Pro-X Hybrid Kiosk), and interactive displays (T-Screen, Digital Signage). Its software stack is anchored on the proprietary e-BRIDGE platform (print management, e-BRIDGE CloudConnect, e-BRIDGE Capture & Store, MFP Dashboard, T-HUB) and the BizMap ERP platform (Financial Management, CRM, Distribution, Inventory, Service, Contract Management), supplemented by workflow automation, Robotic Process Automation (RPA), Electronic Document Management (e-DMS) with Zone OCR, HRMS, Stock Management, Visitor Registration, Contractor Management, Asset/Document/Inventory Tracking, and a cloud retail POS solution.

Revenue is generated through five streams: hardware sales (MFPs, barcode printers, POS hardware, kiosks, displays); software subscription/licensing (BizMap, e-DMS, e-BRIDGE modules, workflow automation, RPA); managed IT services delivered via a six-step Analysis→Design→Procurement→Implementation→Support→Management lifecycle; Business Process Outsourcing (BPO) for paper-to-digital document conversion with claimed 99.9945% data accuracy; and ongoing service and maintenance under multi-year contracts through the nationwide service network. All pricing is quote-based with no public disclosure; sales are executed primarily via an enterprise field sales motion supported by website enquiry capture, phone hotlines, and direct email outreach, distributed through direct enterprise sales, online enquiry conversion for mid-market buyers, and the branch/service network.

Customers span enterprise and corporate offices (document workflows), retail (POS systems, kiosks, e-wallet integration, loyalty), manufacturing and logistics (industrial barcode labeling, inventory and asset tracking), hospitality and education (digital signage and interactive displays), financial institutions and insurance (BPO and document conversion for compliance archiving), and HR-led organizations (e-recruitment, performance appraisals, claims). The company is ISO 9001, ISO 14001, and ISO 45001 certified and operates under established sub-brands including e-BRIDGE, TCx, FORTiTUDE, and BizMap. No revenue figures, public listings, M&A activity, leadership changes, external funding, or named customer logos are disclosed in the available data.

Name

Toshiba Tec Malaysia Sdn. Bhd

Legal name

Toshiba Tec Malaysia Sdn. Bhd.

Website

https://toshibatec.com.my

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Toshiba Tec Malaysia Sdn. Bhd. is a Malaysian subsidiary of Toshiba Tec Corporation that distributes and services multifunction printers, barcode label printers, point-of-sale systems, self-service kiosks, and integrated business software (e-BRIDGE, BizMap ERP, e-DMS, RPA) for enterprises in retail, manufacturing, logistics, and office-document workflows.

Ownership category

akta.pro rank

Product category

Office Automation & Retail Hardware

NAICS

Computer and Electronic Product Manufacturing (334), Support Activities for Printing (32312), Packaging and Labeling Services (56191)

SIC

Computer & Office Equipment (3570), Services-Mailing, Reproduction, Commercial Art & Photography (7330), Service Industries For The Printing Trade (2790)

akta.pro primary industry

Receipt, Label & Card Printers (Thermal/Impact) (HDACAKAD)

akta.pro secondary industries

Service Desk & Help Desk Services (BPAEAJAA), Printing & Document Infrastructure (MFP fleets, Print Servers, Managed Print) (EDAEAHAL)

Keywords

• Multifunction printers
• Barcode label printers
• Point-of-sale systems
• Enterprise resource planning
• Document management systems

Headquarters

HQ city

Shah Alam

HQ country

Malaysia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Sale of multifunction printers, barcode label printers (industrial, desktop, mobile series), POS receipt printers, POS systems, self-service kiosks, and interactive displays. Hardware products range from compact office MFPs to enterprise-level industrial barcode printers.
2. Software Solutions: Licensing and subscription of software solutions including BizMap ERP, e-DMS, workflow automation, RPA, and print management systems. Solutions offered as standalone software or integrated packages.
3. Managed IT Services: Comprehensive IT management services including analysis, design, procurement, implementation, support, and ongoing management. 6-step approach covering entire IT lifecycle.
4. Business Process Outsourcing (BPO): Document conversion services converting paper documents to digital images through scanning. Turnaround based on SLA agreements (daily, weekly, or monthly basis).
5. Service & Maintenance: Ongoing maintenance and support services for hardware and software solutions through nationwide service network. Includes service call tracking and support portal.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Toshiba Tec Malaysia sells, integrates, and services multifunction printers, barcode label printers, point-of-sale systems, self-service kiosks, and interactive displays, together with software platforms such as BizMap ERP, e-DMS, workflow automation, RPA, HRMS, stock/asset tracking, and cloud POS. It complements these with managed IT services and business process outsourcing for document digitization.

Product overview

Toshiba Tec Malaysia Sdn. Bhd. operates as a comprehensive business technology solutions provider offering an integrated portfolio of hardware products and software platforms. The core hardware portfolio includes Multifunction Printers (MFPs) available in Compact Office, Standard Office, and Enterprise Office variants; Barcode Label Printers spanning Mobile, Desktop, Mid-Range, and Industrial Series; POS solutions comprising Receipt Printers (TCx Dual/Single Station, HSP Series, Linerless) and POS Systems (TCx 300, 810, 820, 900); APLEX4 Print & Apply System for automated labeling; Self-Service Kiosks including the Pro-X Hybrid Kiosk; and Interactive Display solutions with Digital Signage and T-Screen Multi-Interactive Screen. The software ecosystem centers around the e-BRIDGE platform for print and scan management, and the BizMap ERP platform for enterprise operations, supplemented by add-on modules for workflow automation, RPA, document management (e-DMS), HRMS, stock/inventory tracking, asset/document/visitor/contractor management, and retail POS solutions. Professional services include Managed IT and Business Process Outsourcing for document digitization.

Differentiator

Problem solved

Functional benefit

Brands

• e-BRIDGE: Proprietary software platform for Toshiba multifunction printers enabling cloud connectivity, print management, and document solutions.
• TCx
• FORTiTUDE
• BizMap

Products and services

• Multifunction Printers (MFPs)

Quantifiable outcome

• Energy savings of up to 37% with energy-conscious POS system features (TCx 300 Series)
• +3 more outcomes

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability5 records

Feature8 records

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Zebra Technologies: Global leader in industrial barcode label printers, mobile printers, and RFID — directly competing with Toshiba Tec Malaysia's Industrial/Mid-Range/Desktop barcode printer lines in manufacturing/logistics.
• Panasonic Connect: Sells rugged POS systems, mobile computing, and retail-hardened printers overlapping with Toshiba Tec Malaysia's TCx series and enterprise mobility offerings.
• Epson Malaysia: Competes in office/business printers, POS receipt printers, and label printing — overlapping hardware SKUs and similar enterprise/SME customer segments in Malaysia.
• SATO Corporation: Specialist in barcode and label printing hardware plus track-and-trace solutions — directly comparable product offering in the same industrial barcode/label verticals.
• Fujifilm Business Innovation Malaysia: Fuji Xerox's successor in Malaysia, the closest direct competitor in MFPs, managed print services, and document workflow solutions for the same enterprise customers Toshiba Tec Malaysia targets.
• HP Malaysia: Global leader in LaserJet/PageWide MFPs and offers POS systems and managed print services in Malaysia — directly competing across both hardware and managed service lines.
• Canon Marketing Malaysia: Sells competing multifunction printers, production printers, and document solutions through a Malaysian subsidiary network — overlapping product portfolio and enterprise/corporate customer base.
• Brother International Malaysia: Competes in multifunction printers, label printers (QL/PT series), and POS printing — overlapping product categories with similar Malaysian B2B distribution.
• NCR Corporation: Global POS hardware and retail software vendor competing directly with the TCx POS systems, Pro-X Hybrid Kiosk, and Cloud Retail Solution in Malaysian retail accounts.
• Ricoh Malaysia: Direct rival in MFPs, managed document services, and enterprise workflow automation with comparable enterprise sales motion and service network in Malaysia.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@toshibatecmalaysia6595
• Facebookfacebook.com/toshibatecmalaysia
• LinkedInlinkedin.com/company/toshiba-tec-malaysia-sdn-bhd

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Toshiba Tec Malaysia Sdn. Bhd