Paradigm Plumbing, Inc.

What Paradigm Plumbing, Inc. does

Paradigm Plumbing, Inc. (legally Paradigm Plumbing, Heating & Air Conditioning, Inc.) is a privately held, founder-owned home services company headquartered at 8 Industrial Park Dr., Hooksett, New Hampshire, with a secondary office in Weare, NH. Founded in 2006 by Stephen "Steve" Labbe — who brought more than 26 years of plumbing, heating, and air-conditioning experience — the company provides plumbing, HVAC, and electrical installation, repair, and maintenance services to residential and commercial customers across 17 or more central New Hampshire towns including Manchester, Concord, Goffstown, Bedford, Nashua, Merrimack, and Hooksett. The business operates as a Bryant Factory Authorized Dealer and staffs NATE-certified technicians delivering 24/7 emergency service through a field-service model with fully outfitted service vehicles dispatched from its offices.

The company's product surface is organized into three service divisions: Plumbing (water heaters, tankless water heaters, gas and oil boilers, drain cleaning with hydro jetting and video inspection, gas piping, kitchen and bath plumbing, leak detection, and water conditioning); HVAC (air conditioning, heating, ductless mini splits, commercial HVAC, indoor air quality, UV-C lighting, WiFi thermostats and home automation, radiant heat, forced hot air/water, and pool/space/unit heaters); and Electrical (residential and commercial electrical, solar installation and diagnosis, automatic and roll-away generators, panel and service upgrades, landscape/patio lighting, and pool/spa/sauna electrical). Delivery is on-site by company-employed technicians with no proprietary software platform, no public or partner API, and no application products disclosed.

Paradigm makes money through professional services fees on a quote-based, pay-as-you-go basis with upfront estimates and no publicly disclosed tiered pricing; implied recurring revenue exists through preventive maintenance programs for water heaters, furnaces, and HVAC systems. Customer acquisition is predominantly sales-led and direct-to-consumer via a SEO-optimized service-area website, Google reviews and word-of-mouth referrals, prominent phone-based scheduling (24/7), and an online contact form with 12-hour response, supplemented by community engagement and third-party financing (including 0% financing on Bryant Evolution equipment). The company is independently owned with no parent, private-equity, or institutional investment identified, and no M&A or funding history is disclosed.

Name

Paradigm Plumbing, Inc.

Legal name

Paradigm Plumbing, Heating & Air Conditioning, Inc.

Website

https://paradigmph.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Paradigm Plumbing is a privately held New Hampshire home services company founded in 2006 that provides plumbing, HVAC, and electrical installation, repair, and maintenance to residential and commercial customers across 17+ central New Hampshire towns.

Ownership category

akta.pro rank

Product category

Residential and Commercial Mechanical Contracting (Plumbing, HVAC, Electrical)

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220), Plumbing, Heating, and Air-Conditioning Contractors (23822)

akta.pro primary industry

Plumbing & Pipefitting Contracting (IMAFALAC)

akta.pro secondary industry

Residential Plumbing Fixture Installation & Repair (HSAOAAAA)

Keywords

• Residential plumbing services
• HVAC repair installation
• Commercial electrical services
• Water heater services
• Emergency plumbing repair

Headquarters

HQ city

Hooksett

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Others

Revenue model

1. Plumbing Services: On-demand service revenue from plumbing repairs, installations, and maintenance for residential and commercial properties. Services include drain cleaning, water heater service, leak detection, gas piping, kitchen/bathroom plumbing, and water conditioning.
2. HVAC Services: Revenue from air conditioning and heating system repair, service, and installation. Includes commercial HVAC, ductless mini splits, indoor air quality, UV lighting, and radiant heat systems.
3. Electrical Services: Residential and commercial electrical services including solar installation, generator installation, panel upgrades, troubleshooting, and pool/spa electrical work.
4. Maintenance Contracts: Implied recurring revenue from preventive maintenance services. Multiple references to annual inspections, tune-ups, and ongoing maintenance programs for water heaters, furnaces, and HVAC systems.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Paradigm Plumbing provides residential and commercial plumbing, heating, air conditioning, and electrical installation, repair, and service across central New Hampshire. Services are delivered by NATE-certified, company-employed technicians dispatched in outfitted service vehicles for on-site resolution, with 24/7 emergency availability and a Bryant Factory Authorized Dealer relationship supporting HVAC equipment sales. The business model is a direct-to-customer field service operation serving homeowners and commercial properties in 17+ New Hampshire communities.

Product overview

Paradigm Plumbing, Inc. is a plumbing, heating, ventilation, air conditioning (HVAC), and electrical services company offering a unified suite of home services. The core offerings are organized into three main service divisions: Plumbing Services (including water heaters, tankless water heaters, boilers, drain cleaning, and water conditioning), HVAC Services (covering air conditioning, heating, ductless mini splits, indoor air quality, UV lighting, WiFi thermostats, and radiant heat), and Electrical Services (including solar installation, generators, panel upgrades, and commercial electrical work). These services are delivered as traditional service offerings rather than software products, with NATE-certified technicians providing installation, repair, maintenance, and emergency services 24/7 to residential and commercial customers across New Hampshire.

Differentiator

Problem solved

Functional benefit

Products and services

• Plumbing Services Comprehensive plumbing services including repair, service, installation, drain cleaning, gas piping, kitchen and bathroom plumbing, water conditioning, water heaters, and water mains for residential and commercial properties.
• HVAC Services Heating, ventilation, and air conditioning services including AC repair, heating repair, installation, commercial HVAC, ductless mini splits, indoor air quality solutions, UV lighting, radiant heat, and forced hot air/water systems.
• Electrical Services Full-service electrical work including solar installation and diagnosis, generator installation (automatic and roll-away), landscape/patio lighting, service upgrades, panel upgrades, troubleshooting and diagnostics, and commercial electrical services.
• Tankless Water Heaters Installation, repair, and maintenance of tankless on-demand water heaters that heat water only when needed, offering energy savings and endless hot water supply.
• Water Heaters Traditional storage tank water heater services including installation, repair, replacement, and maintenance for both gas-fired and electric models.
• Gas and Oil Boilers Boiler installation, repair, and maintenance services for both gas and oil-fired boiler systems for residential and commercial heating.
• Ductless Mini Splits Ductless mini-split HVAC system installation, repair, and maintenance providing zoned heating and cooling without ductwork.
• WiFi Thermostats and Home Automation Smart/WiFi thermostat installation and configuration enabling remote temperature control, automated scheduling, energy usage monitoring, and integration with smart home platforms.
• Indoor Air Quality Solutions Solutions to improve indoor air quality including UV lighting systems that neutralize microorganisms, air purification, and ventilation improvements.
• UV Lighting UV-C lighting systems installed in HVAC systems to eliminate mold, bacteria, viruses, and other pathogens while improving system efficiency and extending equipment life.
• Commercial HVAC Commercial-grade heating, ventilation, and air conditioning services for businesses, retail spaces, offices, and industrial facilities.
• Commercial Electrical Comprehensive commercial electrical services including installations, routine maintenance, safety compliance, energy efficiency solutions, and custom electrical designs for various commercial settings.
• Solar Installation and Diagnosis Solar panel system installation and diagnostic services for residential properties to enable renewable energy generation.
• Generator Installation Installation services for both automatic standby generators and portable/roll-away generators to provide backup power during outages.
• Drain Cleaning Professional drain cleaning services using advanced techniques such as hydro jetting and video camera inspections to remove stubborn clogs.
• Pools, Spas, and Saunas Electrical Specialized electrical services for pools, spas, and saunas including troubleshooting, diagnostics, and installation of electrical systems for these amenities.

Quantifiable outcome

• 24/7 emergency service availability
• +2 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• BryantcoreStrategic or Co-development PartnerBryant Factory Authorized Dealer. Technicians use Bryant industry-standard tools and receive ongoing training from Bryant. Products are built to last with quality assurance. 0% financing available on Bryant Evolution equipment.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Regional players

• Michael & Son Services: Michael & Son is a Mid-Atlantic residential multi-trade services company (plumbing, HVAC, electrical) with heavy local TV/radio brand spend. Comparable multi-trade offering and customer base, though it operates primarily in VA/MD/NC rather than New England.

Direct peers

• Roto-Rooter: Roto-Rooter is the largest North American plumbing and drain cleaning service franchise with a comparable residential and commercial service model. Direct competitor in plumbing repair, drain cleaning, and water heater service with nationwide 24/7 emergency dispatch — directly comparable to Paradigm's core offering and value proposition.
• F.H. Furr Plumbing, Heating, Cooling & Electrical: F.H. Furr is a Mid-Atlantic multi-trade residential services company offering plumbing, HVAC, and electrical under one brand. Nearly identical service portfolio and customer segment as Paradigm, with deeper scale and a Bryant/Carrier dealer footprint of its own.
• Mr. Rooter Plumbing: Mr. Rooter is a Neighborly franchise brand offering residential and commercial plumbing services including drain cleaning, water heaters, and sewer line work. Closely comparable service mix, customer base, and 24/7 emergency model to Paradigm Plumbing.
• CoolToday: CoolToday is a Southeast-focused residential HVAC, plumbing, and electrical services company with similar multi-trade, single-call positioning. Strong comparable on cross-sell architecture and equipment replacement (Carrier dealer) versus Paradigm's Bryant-aligned model.
• ARS / Rescue Rooter (American Residential Services): ARS/Rescue Rooter is one of the largest U.S. multi-trade residential services platforms covering plumbing, HVAC, and electrical. The multi-trade, residential-and-commercial, 24/7 model makes it the closest scaled analog to Paradigm's service breadth.
• One Hour Heating & Air Conditioning: One Hour is a Neighborly franchise brand focused on residential HVAC, plumbing, and electrical service. Same service categories, similar target customer (residential homeowner), and 24/7 emergency positioning. Operates as a franchise network whereas Paradigm is independent.
• HomeServe USA: HomeServe partners with utilities and municipalities to offer home repair service plans covering plumbing, HVAC, and electrical emergencies. Comparable on recurring/maintenance-contract revenue model and residential service mix; broader and capital-backed versus Paradigm's local operator model.
• Benjamin Franklin Plumbing: Benjamin Franklin Plumbing is a national plumbing franchise (also under Neighborly) providing residential plumbing, water heater, drain, and related services. Closely comparable residential plumbing service mix with the same on-time/upfront-pricing value proposition Paradigm emphasizes.

Broad incumbents

• Trane Technologies (Residential): Trane is a major residential HVAC manufacturer whose dealer network (which includes many multi-trade contractors like Paradigm) installs and services its equipment. Less of a direct service competitor and more of an upstream equipment ecosystem partner, but broadly shapes the residential HVAC service market Paradigm competes in.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Paradigm Plumbing, Inc.