What 509fiber does

509Fiber is a privately held regional internet service provider headquartered in Leavenworth, Washington, founded in 2020 by James Fromm, a former large-TV-provider sales representative. The company delivers fiber-optic internet, managed WiFi, cell phone (MVNO), landline telephone, and streaming-management services to residential households and small businesses across three counties in North Central Washington (Chelan, Douglas, and Grant). Service is delivered as a retail layer over PUD (Public Utility District)-owned fiber-optic infrastructure; 509Fiber does not own the physical fiber but handles customer acquisition, network management, billing, and technical support.

The core product is tiered symmetrical fiber internet, with speed tiers ranging from 100 Mbps to 2500 Mbps priced between $51 and $79 per month depending on county and tier, plus managed WiFi (including mesh networking) and a streaming-management partnership branded 'Just Ask Jimmy.' Revenue is generated entirely through monthly recurring subscriptions, $75/hour onsite service call fees, and a $20 reactivation fee for suspended accounts. Pricing is all-inclusive with no contracts on internet and phone plans and free standard installation. The go-to-market is sales-led: direct website forms, phone contact (509-548-1883), email, and community word-of-mouth referrals driven by the founder's and team's local presence in Leavenworth and Central/Eastern Washington.

The business is founder-owned and operated with a lean team of 1-10 employees. No external institutional investment, parent company, or public listing is disclosed. Payment processing is handled via Staxpayments under PCI-DSS compliance. The company's value proposition is explicitly differentiated from national carriers on the basis of local ownership, symmetrical upload/download speeds, no-contract terms, and community-embedded support staff, rather than on technology novelty or scale.

Name

509fiber

Legal name

509Fiber

Website

https://509fiber.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Short description

509Fiber is a privately held regional ISP in North Central Washington that delivers fiber-optic internet, managed WiFi, cell phone MVNO, landline, and streaming consulting services to residential and small business customers across Chelan, Douglas, and Grant counties over leased PUD fiber infrastructure.

Ownership category

akta.pro rank

Product category

Internet Service Provider (Telecommunications Services)

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Fiber-to-the-Premises (FTTP/FTTH) Broadband Providers (HDAIABAC)

akta.pro secondary industries

Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE), Rural & Universal Service Fixed Broadband Providers (HDAIABAJ), Rural Broadband & Cooperative Fiber Operators (HDAIACAG)

Keywords

• Fiber-optic internet services
• Residential broadband
• Managed WiFi services
• Cell phone plans
• Streaming management consulting

Headquarters

HQ city

Leavenworth

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Marketing or Sales, Technology or R&D

Revenue model

1. Fiber Internet Services: Monthly recurring subscription for fiber-optic internet service delivered over PUD networks. Customers subscribe to speed tiers ranging from 100 Mbps to 2500 Mbps symmetrical speeds. Billing is monthly in advance with options for quarterly, semiannual, or annual payment by check.
2. Managed WiFi Services: Monthly fees for WiFi management including router configuration, troubleshooting support, and router replacement for defective equipment. First router installation is free; additional mesh routers are charged separately.
3. Cell Phone Plans: Mobile virtual network operator service starting at $40/month with coverage comparable to Verizon, AT&T, and T-Mobile. Includes unlimited talk, text, and data.
4. Streaming Management: Management services for streaming accounts as standalone or bundled offerings, negotiating better contracts and managing streaming subscriptions on behalf of customers.
5. Landline Service: Traditional landline telephone service with features such as voicemail, call waiting, and caller ID available as add-ons for additional charges.
6. Service Call Fees: Charges for onsite technician visits at $75/hour with one-hour minimum, applicable when phone-based troubleshooting is unsuccessful or for non-managed WiFi plan support.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

509Fiber delivers fiber-optic internet service with symmetrical speeds ranging from 100 Mbps to 2500 Mbps across three Washington state counties (Chelan, Douglas, and Grant), leveraging Public Utility District (PUD) fiber infrastructure. The company supplements internet service with managed WiFi featuring mesh networking, mobile virtual network operator (MVNO) cell phone plans starting at $40 per month, traditional landline telephone service, and TV/streaming management consulting under the "Just Ask Jimmy" partner brand. All services are sold on a monthly subscription basis with no long-term contracts, supported by local in-area technicians.

Product overview

509Fiber is a regional telecommunications service provider offering a portfolio of interconnected services across three counties in North Central Washington. The core offering consists of tiered fiber internet plans (Basic through Elite 2500) available in Chelan, Douglas, and Grant counties, differentiated by speed tiers (100 Mbps to 2500 Mbps) and pricing. These are complemented by managed and non-managed WiFi services, cell phone plans (starting at $40/month with major-carrier comparable coverage), landline telephone service, and a streaming management service called 'Just Ask Jimmy' that helps customers optimize TV/streaming costs. All services are offered with local support and no contracts on phone and internet plans.

Differentiator

Problem solved

Functional benefit

Products and services

• Fiber-Optic Internet Service Symmetrical fiber-optic internet service with tiered speeds from 100 Mbps to 2500 Mbps, delivered over PUD fiber infrastructure to residential households and small businesses in Chelan, Douglas, and Grant counties in North Central Washington. Service is billed monthly in advance with no contracts and includes free standard installation and router configuration.
• Managed WiFi Managed WiFi service providing optimized network design, proactive monitoring, automatic updates, load balancing, enterprise-grade encryption, regular security audits, real-time threat detection, and customizable access controls. Includes mesh networking for whole-property coverage with coordinated nodes sharing a single network name. First router installation is free; additional mesh routers are charged separately.
• Cell Phone Plans Mobile virtual network operator (MVNO) cell phone service starting at $40 per month with coverage comparable to Verizon, AT&T, and T-Mobile, including unlimited talk, text, and data, supported by local 509Fiber customer service.
• Landline Telephone Service Traditional landline telephone service with optional features such as voicemail, call waiting, and caller ID available as add-ons for additional charges, delivered as part of 509Fiber's subscription service portfolio.
• Just Ask Jimmy Streaming Management TV and streaming management service that negotiates better contracts and manages streaming accounts on behalf of customers, including switching them from expensive cable plans to cost-effective streaming options over fiber internet. Operated through partnership with Just Ask Jimmy, which manages services with Power of Attorney authorization from the customer.
• Onsite Service Calls Onsite technical support service at $75 per hour with a one-hour minimum charge, applicable when phone-based troubleshooting is unsuccessful or for support of non-managed WiFi plans. Provides on-site installation and consultation by local technicians.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• PUD (Public Utility District) Fiber NetworkscoreTechnology or Integration509Fiber provides internet service over PUD fiber-optic networks in Chelan, Douglas, and Grant counties. The PUDs own and maintain the physical fiber infrastructure, while 509Fiber handles retail customer service, network management, and support. This infrastructure partnership is fundamental to service delivery.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• Ziply Fiber: Regional fiber ISP operating across the Pacific Northwest, including Washington State. Directly comparable as a fiber-based retail broadband provider competing in similar rural and suburban Washington geographies with multi-gig symmetrical speeds.
• Metronet: Regional fiber-to-the-home ISP offering symmetrical gigabit and multi-gig speeds in smaller metropolitan and adjacent rural markets across multiple states. Closely comparable product, pricing, and go-to-market as a community-focused fiber retail brand.
• Allo Communications: Community-rooted fiber ISP serving smaller towns and rural communities in the Midwest with symmetrical gigabit services. Comparable customer profile and community-anchored value proposition to 509Fiber.
• Consolidated Communications (now part of Searchlight Capital / Conduit: Regional fiber ISP serving rural and small-town markets across multiple states with symmetrical gigabit offerings. Comparable operating model as a smaller-scale fiber retail provider competing against national incumbents.
• US Internet (USI Wireless): Small-scale regional fiber and fixed wireless ISP operating primarily in the Minneapolis area. Comparable as a locally-owned broadband retailer competing against national carriers with community-oriented positioning.
• GoNetspeed: Regional fiber ISP building and operating FTTH networks in smaller markets across the Northeast, Mid-Atlantic, and Midwest. Directly comparable as a growing regional FTTH retailer competing against cable incumbents.

Emerging players

• Starlink (SpaceX): Satellite-based broadband service aggressively targeting rural and underserved U.S. households, including Washington State. A rising competitive threat to 509Fiber in its rural footprint where fiber is not yet deployed.

Broad incumbents

• Lumen Technologies (CenturyLink): Large incumbent telecom with significant rural and suburban Washington DSL/fiber presence. Overlaps with 509Fiber as a residential and small business wireline broadband competitor across the same counties.
• Astound Broadband (formerly Wave Broadband): Regional cable/fiber broadband provider with deep Pacific Northwest footprint including Washington. Comparable as a competing residential broadband provider in the same geographies, though it offers cable (HFC) as well as fiber.
• T-Mobile Home Internet: 5G fixed wireless home internet product from a major national carrier with expanding rural coverage. Competes for the same rural residential broadband customers509Fiber serves, with aggressive pricing and bundling incentives.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/509fiber

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 509fiber