OEX Voice Contact Center

What OEX Voice Contact Center does

Axendi (operating as OEX Voice Contact Center) is a Poland-headquartered multilingual contact center and business process outsourcing provider, operating as the customer-experience delivery arm of OEX Group (Grupa OEX), a diversified parent group with PLN 856M revenue in 2024, 4,000+ employees across 20+ companies, and presence in 50 markets. The company employs approximately 1,700 consultants delivering customer service across 15 languages, handling roughly 12 million customer interactions per year (2 million of which are processed with AI-tool support), serving enterprise customers including Allegro, L'Or\u00e9al, Rossmann, Volvo, IKEA, Affidea, Empik, BIK, and Bank BPH.

The company's technology stack is organized into four branded platforms: Axendi Interactions (chatbots and virtual agents including Primebot, Gutenberg, and Noam), Axendi Analytix (analytics tools Agner and Rosetta), Axendi Automations (workflow tools Ray, Grace, and Schedule Shifts), and Axendi Insights & Quality (quality monitoring). These comprise the company's stated 20 proprietary AI tools and microservices, supporting NLP, process automation, and predictive analytics across text, audio, and structured data modalities. The technology portfolio is delivered alongside operational services (contact center, BPO including AML/KYC and document processing) and consulting offerings, including the Axendi Value Academy training program which delivered 350 hours of leadership training in 2024.

Axendi's business model is built on direct, consultative enterprise sales targeting 11+ verticals (e-commerce, insurance, banking, healthcare, telecom, automotive, transport, real estate, utilities, non-profits, business services), with quote-based pricing on multi-year custom contracts. Customer logos span large consumer brands and regulated industries, anchoring long-tenured relationships such as the BIK partnership running since 2018. The company is privately held, with no disclosed funding events, M&A, or leadership changes in the available source material.

Name

OEX Voice Contact Center

Legal name

Axendi

Website

https://oex-vcc.com

Company type

Private

Founded year

2009

Operating status

Operating

Short description

Axendi is a Poland-based multilingual contact center and BPO provider, part of OEX Group, serving enterprise clients across 11+ verticals with 1,700 consultants, proprietary AI tools, and 15-language support.

Ownership category

akta.pro rank

Product category

Customer Experience Outsourcing and BPO

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Help Supply Services (7363), Services-Management Services (8741), Services-Management Consulting Services (8742), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

General Customer Service (Order/Account/Inquiries) (BPAAABAA), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Upsell/Cross-sell & Customer Expansion Calling (BPAAADAF), Technical Support & Helpdesk Contact Centers (BPAAAAAI), Appointment Scheduling & Service Dispatch Support (BPAAABAO), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)

Keywords

• Multilingual contact center
• Business process outsourcing
• Customer experience outsourcing
• AI-powered customer service
• CX consulting services

Headquarters

HQ city

Warsaw

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Contact Center Outsourcing: Full-scale customer service outsourcing including inbound/outbound contact center, helpline, and helpdesk services across 15 languages
2. BPO Services: Business process outsourcing including AML & KYC, document processing, and product information management
3. CX Consulting: Expert consulting services covering operational audits, technology reviews, CX strategy and design, and AI automation strategy
4. Technology Implementation: Deployment and integration of proprietary AI tools and custom solutions supporting business efficiency
5. Training Services: Axendi Value Academy providing competency assessments, psychometric testing, and personalized training programs including 350 hours of leadership training

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Axendi delivers outsourced multilingual contact center and BPO services for enterprise clients, including inbound/outbound customer service, helpdesk, helpline, AML & KYC, and document processing across 15 languages. These execution services are paired with CX consulting, technology implementation, and a proprietary AI platform (Axendi Interactions, Analytix, Automations, Insights & Quality) that combines chatbots, analytics, automation, and quality monitoring for roughly 12 million customer interactions annually.

Product overview

Axendi is a customer service and BPO provider powered by OEX, offering an integrated service model combining consulting, proprietary AI technology platforms, and execution services. The technology portfolio includes Axendi Interactions (AI-powered chatbots and virtual agents: Primebot, Gutenberg, Noam), Axendi Analytix (analytics tools: Agner, Rosetta), Axendi Automations (workflow automation: Ray, Grace, Schedule Shifts), and Axendi Insights & Quality (quality management). The company operates approximately 1,700 consultants handling 12 million customers annually, with 2 million customers served with AI support and 20 proprietary AI-based tools and microservices.

Differentiator

Problem solved

Functional benefit

Brands

• Axendi Interactions: AI-powered interaction tools including Primebot, Gutenberg, and Noam for customer communication.
• Axendi Analytix
• Axendi Automations
• Axendi Insights & Quality
• Axendi Value Academy
• OEX Voice Contact Center

Products and services

• Axendi Interactions AI-powered interaction platform with Primebot, Gutenberg, and Noam that automates customer communications across chat and voice channels for enterprise client operations.
• Axendi Analytix Analytics platform with Agner and Rosetta tools providing data analysis, reporting, and operational insights for customer service optimization.
• Axendi Automations Automation platform featuring Ray, Grace, and Schedule Shifts for automating operational workflows, resource management, and scheduling processes.
• Axendi Insights & Quality Quality management platform utilizing Noam, Gutenberg, and Ray for monitoring, evaluating, and improving customer service quality and agent performance.
• Axendi Value Academy Training and development service offering competency assessments, psychometric testing, and personalized training programs for customer service professionals.
• Contact Center Services Multilingual customer service outsourcing including inbound helpline, helpdesk, and full-scale contact center operations supporting 15 languages for enterprise clients.
• BPO Services Business process outsourcing including AML & KYC compliance, document processing, and product information management services for enterprise clients.
• CX Consulting Services CX consulting covering operational audits, technology reviews, CX strategy and design, and AI automation strategy for enterprise client engagements.

Quantifiable outcome

• 12 million customers served annually
• +3 more outcomes

Named customers13 records

Segments10 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature4 records

Partnerships

One partnership is on record.

• OEX GroupcoreStrategic or Co-development PartnerOEX Group is the parent company and strategic partner of Axendi. Axendi operates as 'powered by OEX' and is part of a network of 20+ companies delivering integrated business services and technology solutions. OEX Group reports PLN 856M revenue in 2024, employs 4000+ people across 50 markets.

Scale indicators10 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Foundever: Recently formed CX/BPO leader combining Sitel and IBEX with multilingual delivery and AI tools. Closely comparable to Axendi as a contact center outsourcer investing in proprietary AI agent, analytics, and automation layers.
• Transcom: European-headquartered CX and BPO provider with strong presence in Poland, Romania, the Baltics, and broader EMEA. Directly comparable to Axendi on geography, language coverage, and enterprise customer support delivery.
• Concentrix: Global CX solutions and BPO provider with multilingual delivery centers across Europe, including CEE. Directly comparable to Axendi in scope of services, AI-enabled platform investments, and enterprise client base spanning banking, retail, automotive, and healthcare.
• Teleperformance: World's largest customer experience management company offering inbound/outbound contact center, digital CX, and AI-augmented support across multiple languages. Directly comparable to Axendi as a global, multilingual BPO with operations throughout Europe.
• Majorel: Multilingual BPO/CX provider serving banking, insurance, ecommerce and healthcare verticals across Europe, including CEE. Closely comparable to Axendi on customer mix, language coverage, and integrated consulting-plus-execution service model.
• Competence Call Center (CCC): Austrian-founded BPO/contact center operator with significant CEE delivery hubs serving European clients. Directly comparable to Axendi in multilingual customer support, banking/retail vertical exposure, and nearshore European positioning.
• Atento: Global omnichannel CX/BPO provider serving banking, telecom, retail, and healthcare clients across multiple geographies with multilingual delivery. Comparable to Axendi on customer-vertical mix and multilingual seat-based delivery.
• TELUS International (formerly TELUS Digital): Digital CX innovator with multilingual delivery centers across Europe and a strong AI/automation focus. Comparable to Axendi through its combination of proprietary CX platform (e.g., Fuel) and large-scale enterprise support delivery.
• TTEC Holdings: Global CX technology and services company providing customer care, sales, and AI-enabled support. Comparable to Axendi through its mix of proprietary CX software and outsourced service delivery to enterprise clients.

Broad incumbents

• Infosys BPM: Global business process services arm of Infosys offering customer service, finance, and BPO at scale with automation-led delivery. Comparable to Axendi's BPO and customer service segments, though broader in scope and technology-led rather than European nearshore-led.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/OEXVCC
• LinkedInlinkedin.com/company/oexvcc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OEX Voice Contact Center