HEARING HEALTHCARE PROFESSIONALS, LLC

What HEARING HEALTHCARE PROFESSIONALS, LLC does

Hearing Healthcare Professionals, LLC is a single-location audiology practice founded in 2018 and based at 1112 Washington Street in Hanover, Massachusetts. The firm provides a comprehensive suite of hearing healthcare services spanning diagnostic hearing evaluations, professionally dispensed hearing aids, cochlear and bone conduction implants, tinnitus consultation and management, cerumen management, custom earmolds, hearing conservation, cognitive health services, and auditory processing training using the LACE AI Pro platform. The practice is owned and clinically led by Dr. Elena Schepis Tzeng, Au.D., a Fellow of the American Academy of Audiology and ASHA-certified audiologist, supported by a second audiologist and small administrative staff. Patients access services exclusively through direct phone-scheduled office appointments, with a physician-referral and community-engagement go-to-market motion.

The practice monetizes across multiple revenue streams: hearing aid sales and fitting (multi-manufacturer product lines from Phonak, Resound, Starkey, and Oticon across four technology tiers), professional diagnostic and rehabilitative services (including cochlear and bone conduction implant services delivered through the Cochlear Provider Network), custom earmold fabrication, and add-on consumer services such as medical ear piercing. Pricing is not publicly disclosed; payment options include Mastercard, Visa, Discover, personal checks, Care Credit, and Venmo, with payment plans available on request. The technology stack is non-proprietary — core diagnostic instrumentation and hearing aids are sourced from third-party manufacturers — and the practice's differentiation rests on clinical expertise, patient-centered treatment planning, physician referral relationships, and consecutive local Reader's Choice and BOSS Award recognition from 2021 through 2025.

The business is structured as a privately held LLC under the ownership of the founding audiologist, with no institutional investment, no parent company, no subsidiaries, no disclosed funding rounds, and no merger, acquisition, or restructuring activity on record. Operating geographies are confined to the New England market served from the single Hanover office, and the customer base consists of individual consumers and families referred by local physicians and healthcare professionals.

Name

HEARING HEALTHCARE PROFESSIONALS, LLC

Legal name

Hearing Healthcare Professionals, LLC

Website

https://hearinghealthhhp.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

Hearing Healthcare Professionals, LLC is an independent audiology practice in Hanover, MA that provides diagnostic hearing evaluations, hearing aids, cochlear and bone conduction implants, tinnitus care, custom earmolds, and auditory training to individual patients and families referred by local physicians.

Ownership category

akta.pro rank

Product category

Audiology Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340), Offices of Other Health Practitioners (6213)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Audiology & Hearing Services (ENT-Affiliated) (HLAKAMAI)

akta.pro secondary industries

Audiology & Hearing Diagnostic Centers (HLAFAKAH), Otology & Neurotology (Ear/Hearing/Balance) (HLAKAMAC)

Keywords

• Audiology services
• Hearing aid dispensing
• Diagnostic hearing evaluation
• Cochlear implant services
• Tinnitus management

Headquarters

HQ city

Hanover

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Technology or R&D, Others

Revenue model

1. Hearing Aids Sales and Fitting: Sale and fitting of hearing aids across multiple technology levels (Entry Digital, Basic Digital, Advanced Digital, Premium Digital) and styles (In-the-Ear, Behind-the-Ear, RIC/RITE). Hearing aid service plans include manufacturer repair, loss and damage protection, cleans and checks, reprogramming, and in-office repair.
2. Diagnostic Services: Comprehensive audiology services including diagnostic hearing evaluations, immittance testing, otoacoustic emissions, auditory brainstem response testing, tinnitus consultation and management, cerumen management, and cochlear implant services.
3. Ear Piercing Services: Medical-grade ear piercing performed by a medical professional. Packages include piercing earrings, consultation, procedure, after care solution and instructions. Piercing limited to earlobe for ages 6 months and older.
4. Custom Earmolds: Custom earmolds for hearing aids, swim molds, musician's molds, sleep molds, custom earphones, and noise protection earmolds. Created by taking silicone impressions of the ear.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Hearing Healthcare Professionals is an audiology practice that provides comprehensive hearing healthcare, including diagnostic hearing evaluations, professional dispensing of hearing aids from multiple manufacturers, cochlear and bone conduction implant services, tinnitus management, custom earmold fabrication, and cerumen management. Services are delivered in-office at a single location in Hanover, Massachusetts, on a patient-centered basis with individualized treatment plans. The practice also offers medical-grade ear piercing and auditory training using the LACE AI Pro program.

Product overview

Hearing Healthcare Professionals, LLC is an audiology practice offering a comprehensive suite of hearing healthcare services centered around diagnostic evaluation and hearing rehabilitation. The core offering includes Diagnostic Hearing Evaluations, Hearing Aids (from major manufacturers including Phonak, Resound, Starkey, and Oticon in multiple styles and technology levels), Cochlear Implants (via Cochlear Provider Network partnership), and Bone Conduction Implants (Baha and Osia systems via Cochlear America partnership). The practice also provides Custom Earmolds, Tinnitus Consultation and Management, Cerumen Management, Hearing Conservation, and Cognitive Health Services. Supporting diagnostic services include Immittance Testing, Otoacoustic Emissions Testing, and Auditory Brainstem Response Testing. Additional offerings include Medical Ear Piercing and Auditory Processing training using LACE AI Pro. The practice is led by Dr. Elena Schepis Tzeng, Au.D., and serves the Hanover, MA community.

Differentiator

Problem solved

Functional benefit

Products and services

• Diagnostic Hearing Evaluation Comprehensive hearing assessment including case history, otoscopic examination, and a series of diagnostic tests to determine the nature and degree of hearing loss and speech understanding for adults and children.
• Hearing Aids Professionally dispensed hearing aids in multiple styles (In-the-Ear, Behind-the-Ear, RITE/RIC) and four technology levels (Entry, Basic, Advanced, Premium Digital), sourced from manufacturers including Phonak, Resound, Starkey, and Oticon, with wireless Bluetooth and rechargeable options.
• Cochlear Implants Surgically implanted electronic devices providing sound to profoundly deaf or hard-of-hearing individuals, delivered through the Cochlear Provider Network, including candidacy evaluation, surgeon referral, activation, programming, and rehabilitation.
• Bone Conduction Implants FDA-approved osseointegrated devices (Baha 5 Connect, Baha 5 Attract, Osia) that bypass damaged outer or middle ear using bone vibration to deliver sound directly to the inner ear, delivered in partnership with Cochlear America.
• Custom Earmolds Custom-fitted earmolds created from silicone impressions for use with hearing aids, swim protection, musician monitors, sleep aids, custom earphones, and noise protection.
• Tinnitus Consultation and Management Comprehensive tinnitus evaluation and treatment including cognitive behavioral therapy (CBT), tinnitus retraining therapy (TRT), sound therapy, hearing aids, and sound generators for patients with tinnitus.
• Cerumen Management Earwax removal and management through otoscopic examination and professional removal, with treatment plans for ongoing cerumen management.
• Medical Ear Piercing Ear piercing performed by a medical professional in a sterile environment, including piercing earrings, consultation, procedure, aftercare solution, and instructions. Limited to earlobe piercings for ages 6 months and older.
• Hearing Conservation Hearing protection services including custom earmold fabrication for hearing protection, education on noise exposure dangers, and guidance on hearing conservation strategies.
• Cognitive Health Services Education and intervention services addressing the connection between untreated hearing loss and cognitive decline, including hearing assessments and hearing aid fitting to help preserve cognitive function.
• Auditory Processing Training (LACE AI Pro) Auditory training program using LACE AI Pro (Listening and Communication Enhancement) to improve speech comprehension, auditory memory, attention, and rapid auditory processing skills for individuals with hearing loss or auditory processing difficulties.
• Immittance Testing Middle ear assessment including tympanometry to measure eardrum vibration and middle ear function, plus acoustic reflex measurement to evaluate the integrity of the middle ear system.
• Otoacoustic Emissions Testing Measurement of sounds created by inner ear hair cells in response to sound stimulation, used for infant hearing screening, identifying functional hearing loss, and monitoring cochlear function.
• Auditory Brainstem Response Test (ABR) Assessment of inner ear and brain auditory pathways using electrodes to measure electrical activity in response to click stimuli, useful for identifying acoustic neuromas and estimating hearing sensitivity.

Quantifiable outcome

• Trusted and recommended by hundreds of local physicians and healthcare professionals
• +1 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Three partnerships are on record, tiered core.

• Cochlear Americas (Cochlear Provider Network)coreTechnology or IntegrationHearing Healthcare Professionals is a member of Cochlear's Cochlear Provider Network (CPN). The practice provides candidacy evaluation, candidate and family education, surgeon referral, initial activation and programming, follow-up rehabilitation, and ongoing support for cochlear implant patients.
• Cochlear AmericascoreTechnology or IntegrationPractice works closely with Cochlear America for bone conduction implant services including Osia and Baha systems. Provides evaluation, candidacy determination, patient education, surgeon referral, activation, fitting, and ongoing support.
• Hearing Aid Manufacturers (Resound, Starkey, Oticon, Phonak)coreTechnology or IntegrationPractice offers hearing aids from major manufacturers including Resound, Starkey, Oticon, and Phonak. These partnerships enable provision of various technology levels and styles to meet individual patient needs.

Scale indicators3 records

Recent moves1 record

Expansion highlights4 records

Direct peers

• South Shore Hearing Center: Independently operated audiology practice on the South Shore of Massachusetts where founder Dr. Tzeng practiced for 15 years before launching HHP. Same service mix (hearing aids, diagnostics, implants) and same regional patient base, making it the most direct operational comparable.

Broad incumbents

• Mass Eye and Ear (Mass General Brigham): Major Boston academic otolaryngology and audiology program where Dr. Tzeng previously directed newborn hearing screening. Provides the full spectrum of audiology, cochlear implant, and otology services in the same geography; broader hospital footprint but directly overlapping clinical capability.
• HearUSA: National audiology and hearing aid dispensing network acquired by WS Audiology operating company-owned clinics across multiple US states. Same core service offering (diagnostics, hearing aids, tinnitus care) at much larger scale.
• Miracle-Ear: Largest US specialty hearing aid retailer with ~1,500 franchised and company-owned locations. Direct competitor for hearing aid dispensing and fitting services across essentially the same patient demographic.
• Beltone: Long-standing national hearing aid franchise network with audiology services and direct manufacturer relationships. Comparable business model and customer base to HHP's hearing aid dispensing line.
• Audibel: US hearing healthcare franchise owned by Starkey Hearing Technologies with overlapping dispensing and audiology services. Comparable clinic-style service delivery and target demographic.

Emerging players

• Lexie Hearing: Direct-to-consumer OTC hearing aid brand offering subscription-based devices with remote support. Represents the OTC and DTC disruption vector targeting the same patients seeking entry-level solutions.
• Costco Hearing Aid Center: In-store hearing aid dispensing centers at Costco warehouses offering deeply discounted hearing aids with on-staff audiologists. Competitor for the same patient population on a price basis, materially shaping patient shopping behavior in the category.
• MDHearingAid: Online direct-to-consumer hearing aid retailer selling affordable FDA-registered hearing aids shipped directly to consumers. Represents the price-disruption threat to independent dispensing practices serving the same demographic.

Regional players

• American Hearing & Balance: Independently operated audiology group practice based in the western US offering hearing aids, tinnitus care, and balance services. Comparable independent practice model at slightly larger scale.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/hearing-healthcare-professionals-llc

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HEARING HEALTHCARE PROFESSIONALS, LLC