Tui Medical Limited

What Tui Medical Limited does

Tui Medical Limited is a privately held, locally owned integrated primary healthcare provider headquartered in Hamilton, New Zealand, operating across the Waikato region. The company runs a multi-clinic platform comprising seven general practice locations (Rototuna, Te Rapa, Parkwood, Huntly, Davies Corner, Central, Borman), two of which (Te Rapa 24/7 and Rototuna) also operate urgent care drop-in services, alongside a Tui Pharmacy retail dispensary network of four sites, Tui Dental (operating in the region for over 23 years), and Tui Allied Health covering physiotherapy, psychology, Rongoā Māori, acupuncture, and occupational health. The business is augmented by Tolbecs Ear Clinic and a suite of specialty modules including Women's Health, Concussion, Fracture, Skin Cancer & Minor Surgery, Appearance Medicine, and Nurse Clinics.

Revenue is generated primarily through per-visit co-payments for GP and urgent care consultations (NZD 12.50-65 for GP, NZD 40-210 for urgent care, varying by enrollment and CSC/HUHC card status), fee-for-service specialty procedures (e.g., Mirena insertion at NZD 325, Botox from NZD 150), pharmacy dispensing with free Hamilton delivery, dental fee-for-service, and allied health professional services. Tui Medical is a member of ThePHO (The New Zealand Primary Health Organisation Limited), which channels government capitation funding for enrolled patients and provides the regulatory/contractual framework underpinning primary care delivery. The go-to-market is direct-to-consumer through physical clinics, the Manage My Health online booking portal, a centralized 0800 phone line, and a Microsoft Customer Voice feedback platform; back-office data processing is outsourced to Spectrum Consulting Services in India.

The technology stack is conventional healthcare IT — Manage My Health for patient portal and bookings, practice management software for clinical records, and Microsoft Customer Voice for patient feedback — with no disclosed proprietary platform, AI/ML capabilities, or data moat. Ownership is described as locally owned with no disclosed institutional investors, parent company, or M&A activity.

Name

Tui Medical Limited

Legal name

Tui Medical Ltd

Website

https://tuimedical.co.nz

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Tui Medical Limited is a privately owned Hamilton, New Zealand-based integrated primary healthcare provider operating 7 GP clinics, 2 urgent care sites, 4 pharmacies, dental, allied health, and specialty clinics serving the Waikato region.

Ownership category

akta.pro rank

Product category

Primary Healthcare Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Retail & Walk-In Primary Care Clinics (HLAFAGAC)

akta.pro secondary industry

After-Hours & Walk-In Primary Care Clinics (HLAFADAH)

Keywords

• General practice services
• Urgent care clinics
• Primary healthcare
• Community pharmacy services
• Allied health services

Headquarters

HQ city

Hamilton

HQ country

New Zealand

HQ region

Oceania

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. GP Consultation Fees: Fees for general practice consultations ranging from $12.50 to $65.00 depending on patient type (registered vs casual, CSC/HUHC card holders vs non-card holders, age groups).
2. Urgent Care Services: Fees for urgent care visits ranging from $40 to $210 depending on patient status (registered vs casual), CSC/HUHC status, and age.
3. Specialty Clinic Services: Fees for specialty services including Women's Health Clinic (IUCD insertion $325, Jadelle insertion $180), Skin Cancer & Minor Surgery, Fracture Clinic, Concussion Clinic, and Appearance Medicine.
4. Repeat Prescriptions: Standard prescription processing at $19.50 for 14+ years, free for under 14 years. Four working days processing time.
5. Allied Health Services: Physiotherapy, psychology, Rongoā Māori, acupuncture, and other allied health services through Tui Allied Health.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Tui Medical Limited delivers primary healthcare services across seven general practice clinics and 24/7 urgent care sites in the Hamilton and Waikato region of New Zealand. The integrated offering bundles GP consultations, drop-in urgent care, repeat prescriptions, dental (Tui Dental), pharmacy (Tui Pharmacy, 4 locations), allied health (Tui Allied Health), nurse-led clinics, and specialty services (Women's Health, Concussion, Fracture, Skin Cancer & Minor Surgery, Appearance Medicine). Patients access care through scheduled appointments, walk-in urgent care, online booking via the Manage My Health portal, or phone booking through the 0800 175 175 line.

Product overview

Tui Medical is a multi-location healthcare provider operating as a platform-plus-modules architecture. The core offering consists of GP & Urgent Care services across 7 locations in Hamilton and Waikato region (Rototuna, Te Rapa, Central, Borman, Parkwood, Davies Corner, Huntly). Integrated sub-brands include Tui Pharmacy (prescription fulfillment), Tui Dental (dentistry), and Tui Allied Health (physiotherapy, psychology, Rongoā Māori). Specialty clinics including Women's Health, Concussion, Fracture, Skin Cancer & Minor Surgery, Appearance Medicine, and Nurse Clinics operate as modules within this ecosystem. Additional services include Tolbecs Ear Clinic. The integrated approach allows patients to manage multiple healthcare needs in one visit with coordinated care.

Differentiator

Problem solved

Functional benefit

Brands

• Tui Pharmacy: Locally owned group of four pharmacies providing prescription and health advice services with free delivery within Hamilton area.
• Tui Dental
• Tui Allied Health
• Tolbecs Ear Clinic

Products and services

• GP & Urgent Care Services General practitioner consultations available across all seven clinic locations, plus 24/7 drop-in urgent care at Te Rapa and daily urgent care at Rototuna. Open to both enrolled and casual patients with no appointment required for urgent care.
• Tui Pharmacy Four pharmacy locations (Flagstaff, Te Rapa, Parkwood, and Central) offering prescription dispensing, health advice, and free prescription delivery within the Hamilton area. Integrated with Tui Medical GP clinics so prescriptions can be collected directly after appointments.
• Tui Dental Family dentistry offering fillings, teeth cleaning, and cosmetic dentistry at three clinics (Te Rapa, Parkwood, and Borman) with flexible payment plans. Service has been operating in Hamilton for over 23 years.
• Tui Allied Health Allied health services including physiotherapy, psychology, Rongoā Māori, acupuncture, and occupational health. Located in Pukete and Claudelands, Hamilton. Tui Medical enrolled patients may be referred for fully integrated care with discounted or no-cost services depending on eligibility.
• Tolbecs Ear Clinic Privately owned nurse-led ear clinic offering safe and comfortable ear care and microsuction services using state-of-the-art microscopes. Available at Tui Medical's Hamilton East and Rototuna locations.
• Appearance Medicine Aesthetic treatments including Botox, Xeomin, PRP, and dermal fillers for wrinkle reduction and hyperhidrosis. Located at Tui Medical Borman, open Fridays 5pm-8pm.
• Skin Cancer & Minor Surgery Clinic Specialist minor surgical procedures performed under local anesthetic including skin cancer surgery (BCCs, SCCs, melanoma), mole removal, cyst removal, and cryotherapy. Available at Te Rapa and Rototuna clinics.
• Fracture Clinic Subspecialty service managing fractures and soft tissue injuries suitable for community-based care with in-house X-rays, casting, splinting, and specialist referrals under ACC claims.
• Concussion Clinic Evidence-based concussion assessment and management following NZ Rugby Return to Play guidelines and BPAC 2022 guidelines. Services include acute assessment, BIST scoring, and return-to-work/play planning.
• Women's Health Clinic Procedures-focused clinic supporting women with contraception (IUCDs, Jadelle), bleeding disorders, menopause care, cervical screening, and minor diagnostic procedures.
• Nurse Clinics Nurse-led clinics offering asthma management, B4 school checks, cardiovascular risk assessment, cervical smears, diabetes care, immunisations, sexual health, and wound management. Also includes the newly launched Nurse-led Driving Medical Clinic at Davies Corner.
• Specialty Clinics Range of specialty clinics including Joint Clinic, Spirometry Clinic, Travel Clinic, Infusion Clinic, and ADHD Clinic offered at various Tui Medical locations.
• Online Repeat Prescriptions Online prescription refill service for enrolled patients on regular medications. Standard processing takes 4 working days with an urgent option available. Pricing is $19.50 for patients 14+ years and free for under 14 years.
• Nurse-led Driving Medical Clinic New service - Nurse-led Driving Medical Clinic for patients aged 75+ requiring Class 1 or Class 6 licence assessments. Includes Mini ACE cognitive test, 30-minute appointments, no referral needed. Available at Davies Corner clinic on Thursday mornings.

Quantifiable outcome

• Multiple clinic locations reduce travel time for patients across the Waikato region
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

Four partnerships are on record, tiered minor and core.

• Spectrum Consulting ServicesminorImplementation/ SI/ Consulting PartnerTui Medical partners with Spectrum Consulting Services in India for data processing and accounts activities. This outsourcing arrangement allows Tui Medical staff to focus on delivering excellent patient care while administrative back-office functions are handled by the partner.
• ThePHO (The New Zealand Primary Health Organisation Limited)coreStrategic or Co-development PartnerTui Medical is part of ThePHO, a Primary Health Organisation. ThePHO uses patient information for clinical and administrative purposes including obtaining subsidised government funding for enrolled patients. This partnership enables access to government healthcare subsidies and coordinated primary care delivery.
• Tolbecs Ear ClinicminorChannel Partner/ Reseller/ DistributorTolbecs is a privately owned nurse-led ear clinic offering microsuction services. Available at 2 Tui Medical locations: Hamilton East and Rototuna. Provides specialized ear care services to Tui Medical patients through this partnership arrangement.
• Tui Allied HealthcoreChannel Partner/ Reseller/ DistributorTui Allied Health provides integrated allied health services including physiotherapy, psychology, Rongoā Māori, acupuncture, and occupational health. Located in Pukete and Claudelands, Hamilton. Tui Medical enrolled patients may be referred for fully integrated care with discounted or no-cost services depending on eligibility.

Scale indicators5 records

Recent moves11 records

Expansion highlights5 records

Direct peers

• Green Cross Health: NZ-listed primary care and pharmacy group operating GP clinics, urgent care, dental, and pharmacy under multiple brands (e.g., The Doctors, Unichem, Life Pharmacy). Comparable in offering a multi-site integrated primary care platform with pharmacy and dental sub-brands, the same architecture as Tui Medical.
• White Cross Health: Operates a network of urgent care and GP clinics across New Zealand including Hamilton-area sites. Directly comparable as a drop-in urgent care plus scheduled GP provider competing for the same casual and enrolled patient base as Tui Medical's clinics.
• Tamaki Health: NZ primary care group operating multiple GP and urgent care clinics across Auckland and other regions under brands such as Local Doctors and White Cross. Closely comparable multi-site primary care operating model with similar urgent care drop-in service architecture.
• Lumino the Dentist: New Zealand's largest dental group with practices across the country. Comparable as a multi-site dental provider offering general and cosmetic dentistry, directly competing with Tui Dental in Hamilton-area catchments.
• Local Doctors: Auckland-based urgent care and GP clinic network operating under the Tamaki Health umbrella. Directly comparable drop-in urgent care plus enrolled GP model serving similar casual and enrolled patient segments.

Broad incumbents

• Pegasus Health: Canterbury-region PHO supporting general practice networks with government funding and clinical programs. Comparable PHO-affiliated primary care coordination function, but operates in a different geographic region than Tui Medical's Waikato base.
• ProCare Health: Large Auckland-based Primary Health Organisation coordinating GP networks and capitation funding. Comparable as a PHO-aligned primary care enabler, though operates as a network coordinator rather than direct clinic owner like Tui Medical.

Others

• Accident Compensation Corporation (ACC): NZ government Crown entity that funds injury-related treatment including services at Tui Medical's fracture, concussion, and skin cancer/minor surgery clinics. Included as the dominant payer counterpart whose policy and reimbursement decisions materially shape Tui Medical's urgent care and specialty clinic economics.

Regional players

• Unichem (Green Cross Health Pharmacy brand): NZ-wide community pharmacy network that overlaps with Tui Pharmacy's retail dispensary and free-delivery model. Comparable as integrated pharmacy services competing for prescription capture, though operates as franchise-branded network rather than integrated medical group.

Emerging players

• Tend Health: New Zealand primary care provider combining physical GP clinics with a digital booking and telehealth platform. Comparable as a multi-site primary care operator, but with a stronger digital-first emphasis that differentiates its value proposition from Tui Medical's in-person-led model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/tui-medical-ltd

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tui Medical Limited