Local Doctors
Local Doctors, operating under Tāmaki Health Group Ltd, is the largest independently owned primary healthcare network in New Zealand, running 52 clinics nationwide (30+ in Auckland) serving 365,000+ enrolled patients with subsidised GP care, urgent care, online GP, and immigration medical services.
- Company typePrivate
- Founded1977
- HeadquartersAuckland, New Zealand
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Local Doctors does
Local Doctors, operating under Tāmaki Health Group Ltd, is the largest independently owned primary healthcare group in New Zealand, founded in 1977 by Dr Kantilal Patel and Ranjna Patel as a single GP clinic in Otara, South Auckland. The company operates a network of 52 clinics nationwide, including 30+ in Auckland under the Local Doctors and White Cross Urgent Care brands, alongside wholly owned subsidiaries Bettr (24/7 online GP service) and Total Healthcare PHO. It serves over 365,000 enrolled patients, treats more than 4,000 patients per day, and employs nearly 1,000 staff, with specialisation in Pasifika and South Auckland communities and culturally appropriate, multilingual care.
The core technology stack is built on Oracle Fusion Cloud HCM (deployed with Deloitte New Zealand) for workforce operations including recruitment, onboarding, AI-driven workforce reporting, and employee learning, and the ManageMyHealth patient portal for patient-facing services such as appointment booking, repeat prescriptions, lab results, and health-record access. Distribution is multi-channel: physical clinic walk-ins and appointments, 24/7 urgent care at select locations (Ōtara and Ascot), the Bettr online GP platform, and the ManageMyHealth portal, with two 24/7 urgent care facilities launched in 2025-2026.
The business model blends government-subsidised revenue from Primary Health Organisation (PHO) capitation through Health New Zealand, per-visit GP consultation fees ($22 or under with Community Services Card, free for under-14s), ACC subsidised injury care, fee-for-service immigration medical examinations (panel physician for Immigration New Zealand), and ancillary specialist services such as podiatry. Ongoing strategic actions include clinic acquisitions (e.g., Dynamic Family Doctors in August 2025), new service lines (podiatry, gym-based clinics via BBM Motivation), and 24/7 after-hours expansion, supported by Oracle HCM automation that reduced recruitment timelines from months to approximately three weeks.
Local Doctors firmographics
Firmographics- Name
- Local Doctors
- Legal name
- Tāmaki Health Group Ltd
- Website
- https://localdoctors.co.nz
- Company type
- Private
- Founded year
- 1977
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Local Doctors, operating under Tāmaki Health Group Ltd, is the largest independently owned primary healthcare network in New Zealand, running 52 clinics nationwide (30+ in Auckland) serving 365,000+ enrolled patients with subsidised GP care, urgent care, online GP, and immigration medical services.
- Ownership category
- akta.pro rank
Local Doctors industry classification
Industry- Product category
- Primary Healthcare Services
- NAICS
- Offices of Physicians (except Mental Health Specialists) (621111), Offices of Physicians (62111)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- Retail & Walk-In Primary Care Clinics (HLAFAGAC)
- akta.pro secondary industries
- Primary Care & General Medicine Virtual Care (HLALAAAA), Urgent Care & On-Demand Virtual Visits (HLALAAAB), After-Hours & Walk-In Primary Care Clinics (HLAFADAH)
Keywords
Where Local Doctors is headquartered
LocationHeadquarters
- HQ city
- Auckland
- HQ country
- New Zealand
- HQ region
- Oceania
Offices4 records
Markets served
Local Doctors business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Government Subsidised Healthcare: Primary revenue from subsidised patient consultations through Primary Health Organisation (PHO) funding arrangements with Health New Zealand. Enrolled patients receive subsidised GP consultations.
- Patient Consultation Fees: Revenue from GP consultations. Standard enrolled patient fee is $22 or under with Community Services Card. Children under 14 are seen free of charge. After-hours and urgent care fees apply.
- ACC (Accident Compensation Corporation): Revenue from ACC-covered injury management services. ACC subsidises treatment for accidental injuries occurring in New Zealand.
- Immigration Medical Services: Fee-for-service immigration medical examinations for visa applicants. Includes medical exams, blood tests, urine tests, and chest x-rays. X-ray only cost is $130.
- Specialist Services: Revenue from specialist services including podiatry ($25-$60), minor surgery, and other ancillary healthcare services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Per visit | Enrolled patient GP consultation with Community Services Card |
| Subscription | Per visit | Children under 14 enrolled patients |
| Subscription | Per visit | Bettr Online GP consultation - standard |
| Subscription | Per visit | Bettr Online GP consultation - Community Services Card |
| Unit Pricing | Per visit | Podiatry - Māori/Pacific patients |
| Unit Pricing | Per visit | Podiatry - Community Services Card |
| Unit Pricing | Per visit | Podiatry - enrolled patients |
| Unit Pricing | Per visit | Podiatry - casual patients |
| Unit Pricing | One time | Immigration medical X-ray only |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
Local Doctors product offering
Product offeringCore offering
Local Doctors operates a network of general practice and urgent care clinics across Auckland and wider New Zealand, providing subsidised GP consultations, accident and injury management, child health, sexual health, chronic condition management, cervical screening and pregnancy care, immigration medical examinations, podiatry, and mental wellness support. Enrolled patients can access any clinic in the network and 24/7 online GP consultations via Bettr at the enrolled patient price, with most GP consults priced at $22 or under for Community Services Card holders and free for enrolled children under 14.
Product overview
Local Doctors is a network of over 50 primary healthcare clinics across New Zealand, operating primarily under the Local Doctors and White Cross Urgent Care brands, both owned by parent company Tāmaki Health. The network includes in-person GP clinics offering general practice services, urgent care clinics (some open 24/7), and the online GP service Bettr. Enrolled patients can access any clinic in the network at the enrolled patient price. Additional services include mental wellness support through the Wellness Support Team, immigration medical services, podiatry, and health coaching programmes for chronic conditions. The company serves over 365,000 patients across 52 clinics nationwide with nearly 1,000 staff.
Differentiator
Problem solved
Functional benefit
Brands
- Bettr: 24/7 online GP service accessible to enrolled patients at the enrolled patient price
- White Cross Urgent Care
- Mana 4 Mums
Products and services
- Local Doctors GP Clinic Network
Quantifiable outcome
- Over 4,000 patients treated per day across the network
- +3 more outcomes
Companies that use Local Doctors
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles2 records
Local Doctors technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability2 records
Feature3 records
Local Doctors partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- ASB PolyfestcoreOfficial Diversity Stage sponsor at ASB Polyfest 2026. Partnership builds on long-standing relationship with Polyfest and the wider multicultural community. Local Doctors has a stall on site with activities and prizes, with Wellness Support Team present to discuss health.
- Health New Zealand | Te Whatu OracoreCollaboration on measles outbreak response and immunisation campaigns. Pacific healthcare partners including Local Doctors received acknowledgement from Health NZ's Pacific Health Directors and Minister of Health for collective response to measles outbreak and improved immunisation rates.
- ZURUminorZURU donated free packs of Rascals Nappies distributed at some Local Doctors clinics for families with children under two who aren't yet fully immunised, as part of childhood immunisation promotion.
- OraclecoreOracle provides Cloud HCM (Human Capital Management) for workforce operations including recruitment, onboarding, workforce reporting, and employee learning. Implementation of Oracle Fusion Cloud Applications modernises HR operations and improves staff experience across the organisation.
- Deloitte New ZealandcoreDeloitte New Zealand managed the Oracle Cloud HCM implementation as a member of Oracle PartnerNetwork (OPN). The implementation delivered significant operational improvements including reducing recruitment timelines from months to approximately three weeks.
- BettrcoreBettr.co.nz is the 24/7 online GP service integrated with Local Doctors network. Enrolled patients access online care at enrolled patient prices ($45 or $25 with CSC, free for under-14s).
- BBM MotivationminorPartnership with BBM Motivation to introduce GP clinics in gyms, boosting health screening and support for Māori and Pasifika communities struggling with obesity-related issues.
Scale indicators7 records
Recent moves8 records
Expansion highlights6 records
Local Doctors competitors and assessment
Company assessmentEmerging players
- Practice Plus: New Zealand urgent care and GP clinic operator with co-located services. Comparable because it competes in the same urgent care and walk-in primary care space, including extended-hours delivery.
- CareHQ: New Zealand-backed virtual GP consultation service offering online doctor visits. Directly comparable to Local Doctors' Bettr online GP service for the same patient segment and enrolled pricing model.
- The Fono: NZ Pacific-led primary healthcare and social services provider across Auckland. Comparable for its culturally targeted community primary care model serving similar Pacific and Māori populations as Local Doctors.
- Tū Ora Compass Health: Wellington-region PHO supporting primary care practice networks. Comparable as a PHO infrastructure provider operating within the same Health NZ funding model and clinic ecosystem as Local Doctors.
- Pegasus Health: Canterbury-based PHO supporting general practices across the South Island. Comparable as a regional PHO network operator working with the same Health NZ funding framework and competing for the same enrolled-patient base.
- Doctors on Demand: New Zealand online GP and telehealth platform offering virtual consultations. Comparable to Bettr as a digital-first primary care channel targeting the same patient base in New Zealand.
- ProCare: Auckland-based Primary Health Organisation (PHO) coordinating primary care services across a large network of GP practices. Comparable because it operates in the same PHO funding model and competing clinic ecosystem as Local Doctors.
Regional players
- CityMed: Auckland-based GP and urgent care clinic operator. Directly comparable as a local Auckland competitor in the walk-in and enrolled GP market, though smaller in clinic count than Local Doctors.
Direct peers
- Tend Health: New Zealand digital-first primary care provider combining online GP consultations with physical clinics in Auckland and other centres. Directly competes with Local Doctors for enrolled patients and represents the most comparable primary care peer in the NZ market.
- Green Cross Health: NZX-listed NZ primary care and pharmacy network operating community health services and medical clinics alongside Unichem and Life Pharmacy brands. Highly comparable as a multi-site primary healthcare operator in New Zealand with overlapping patient base.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Local Doctors social profiles
Digital presenceLocal Doctors financial estimates
Financial estimateRevenue estimate
Valuation estimate
Local Doctors leadership team
Management profileNumber of profiles
Profiles6 records
Local Doctors subsidiaries and ownership
Company hierarchySubsidiaries2 records
Local Doctors funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Local Doctors M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Local Doctors
What does Local Doctors do?
Local Doctors operates a network of general practice and urgent care clinics across Auckland and wider New Zealand, providing subsidised GP consultations, accident and injury management, child health, sexual health, chronic condition management, cervical screening and pregnancy care, immigration medical examinations, podiatry, and mental wellness support. Enrolled patients can access any clinic in the network and 24/7 online GP consultations via Bettr at the enrolled patient price, with most GP consults priced at $22 or under for Community Services Card holders and free for enrolled children under 14.
Is Local Doctors a public or private company?
Local Doctors is a private company. It is classified as family owned and is currently operating.
When was Local Doctors founded?
Local Doctors was founded in 1977. It employs 11 to 50 people.
Where is Local Doctors based?
Local Doctors is headquartered in Auckland, New Zealand, in the Oceania region.
How does Local Doctors make money?
Five revenue lines are on record. Government Subsidised Healthcare is the primary driver. The others are patient Consultation Fees, ACC (Accident Compensation Corporation), immigration Medical Services and specialist Services.
Who are Local Doctors's main competitors?
Emerging players on record are Practice Plus, CareHQ, The Fono, Tū Ora Compass Health, Pegasus Health, Doctors on Demand and ProCare. CityMed is listed as a regional player. Direct peers are Tend Health and Green Cross Health.
Does Local Doctors have an API?
No public API is recorded for Local Doctors.
What industry is Local Doctors in?
Local Doctors's product category is Primary Healthcare Services. Its primary akta.pro industry code is HLAFAGAC, Retail & Walk-In Primary Care Clinics, with a secondary code of HLALAAAA, Primary Care & General Medicine Virtual Care. Its NAICS code is 621111 and its SIC code is 8011.