Notruf Niederösterreich

What Notruf Niederösterreich does

Notruf Niederösterreich (Notruf NÖ) is the central health dispatch and emergency coordination center (Gesundheitsleitstelle) for the federal state of Lower Austria, operating under the Land Niederösterreich (NÖ Landesregierung) since 2003. The entity processes thousands of daily calls across four emergency and health service lines: Rettungsnotruf 144 (medical emergencies), Alpinnotruf 140 (mountain rescue), the 1450 24/7 telephone health advice line staffed by Emergency Communication Nurses, and NÖ Ärztedienst 141 (after-hours physician service), plus patient transport dispatch. Notruf NÖ coordinates all emergency response for the major rescue organizations operating in the state (ASBÖ, RK, JUH, Bergrettung) and serves the entire Lower Austrian population of approximately 1.7 million people.

The technical platform is an integrated dispatch and coordination stack combining TETRA digital radio, GPS-enabled dispatch, the EAS digital pager network, and a suite of proprietary digital services. Core proprietary systems include LeoDok (paperless documentation on iPad/web with SSS-ABCDE schema integration with AVN hospital capacity data), AVN (real-time hospital destination optimization), EmergencyEye/LeoAssist (video telephony), LeoChat (multi-messenger integration via WhatsApp, Facebook, iMessage), Notruf App, DEC112 (accessibility for deaf users), LeoPortal (transport booking), LeoMobil (mobile dispatch workstations), LeoPedia (knowledge base), and the LEA-App jointly developed with NÖ Landesfeuerwehrverband replacing the legacy ESApp. The platform integrates with AMPDS for dispatch coding, WASTL for fire alarms, Nordstern for patient medical records, Corpuls Web for ECG transmission, and the Krankenhaus-Webansicht hospital bed view.

Notruf NÖ operates as a government-mandated monopoly funded entirely by the Lower Austrian state budget through public tax revenue; all services are provided free of charge to citizens with no commercial pricing. Revenue is not publicly disclosed, and there are no venture capital, private equity, or external shareholders. The entity holds dual IAED Accredited Center of Excellence (ACE) status in Emergency Medical Dispatch (held continuously since 2009, the first in continental Europe) and Emergency Communication Nurse (since 2019, one of only three dispatch centers worldwide with dual accreditation). It maintains a cross-border cooperation agreement with Czech rescue services (signed 2016) and is positioned by the state government as a pillar of the NÖ Gesundheitsplan 2040.

Name

Notruf Niederösterreich

Legal name

Notruf Niederösterreich

Website

https://notrufnoe.at

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

1–10 employees

Short description

Notruf Niederösterreich is the government-mandated central health dispatch center for Lower Austria (population ~1.7M), coordinating medical emergencies (144), alpine rescue (140), 24/7 health advice (1450), patient transport, and partner rescue organizations via an integrated digital platform. The entity operates as a state-funded public safety monopoly under the Land Niederösterreich.

Ownership category

akta.pro rank

Product category

Emergency Medical Dispatch and Coordination

NAICS

Ambulance Services (621910), Telephone Answering Services (561421), Emergency and Other Relief Services (62423)

SIC

Services-Health Services (8000), Communications Services, Nec (4899)

akta.pro primary industry

Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK)

akta.pro secondary industries

Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC), Tele-ER / Emergency Department Virtual Triage & Diversion Platforms (HLALAJAJ), Emergency Dispatch, Call Center Monitoring & Response Services (HSAHAHAG)

Keywords

• Emergency medical dispatch
• Patient transport coordination
• Telephone health advisory
• Rescue coordination services
• Emergency response dispatch

Headquarters

HQ city

Sankt Pölten

HQ country

Austria

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Public Emergency Services Funding: Government-funded public safety service operated by the state of Lower Austria. Funded through public tax revenue as a critical healthcare and emergency response infrastructure.

Distribution channels5 records

Marketing channels5 records

Core offering

Notruf Niederösterreich operates as the central health dispatch and coordination center (Gesundheitsleitstelle) for the Austrian federal state of Lower Austria, processing emergency medical calls (144), alpine rescue calls (140), 24/7 telephone health advice (1450), and after-hours physician services (141), while coordinating patient transport and dispatching rescue resources across the region. The organization also develops and operates an integrated digital ecosystem of proprietary tools (LeoDok documentation, AVN hospital capacity management, EAS alerting, EmergencyEye video telephony, LeoChat multi-messenger, LeoMobil mobile dispatch units, Notruf-App, DEC112, LEA-App) that connects citizens, rescue organizations, hospitals, and field responders.

Product overview

Notruf Niederösterreich operates as a central health dispatch and coordination center for Lower Austria, managing emergency calls (144, 140), patient transport dispatch, the 1450 health hotline, and the NÖ Ärztedienst 141 after-hours physician service. The core dispatch platform coordinates rescue forces via the EAS alerting system, TETRA digital radio, and a digital pager network. The product portfolio consists of multiple integrated digital services: LeoDok (online documentation platform/iPad app) for paramedics and emergency physicians; LeoPortal for transport booking; LeoPedia as the internal knowledge base; LeoChat for WhatsApp/Messenger-based communication; LeoMobil as a mobile dispatch workstation; the Notruf-App and DEC112 for emergency caller access; LEA-App (with ELKOS integration) for fire department coordination; AVN for hospital selection; the Betteninfo.at bed-view system; Definetzwerk for AED locations; EmergencyEye/LeoAssist for video telephony; and the AKUTteam for psychosocial crisis intervention. The company also coordinates ACN (Acute Community Nursing) and manages the Austria-wide Definetzwerk platform. The architecture is a platform of interconnected modules centered on the dispatch system, with digital service layers for callers (apps, chat, phone), field responders (ESApp, LEA-App, TETRA), healthcare facilities (LeoDok, AVN, Betteninfo), and partner organizations.

Differentiator

Problem solved

Functional benefit

Brands

• Notruf 144: Emergency number for medical emergencies
• 1450
• NÖ Ärztedienst 141
• Alpinnotruf 140
• LeoChat
• LeoMobil
• LeoPedia
• LeoDok
• DEC112
• EmergencyEye
• EAS
• AKUTteam NÖ
• ACN
• LEO

Quantifiable outcome

• First dispatch center in continental Europe with IAED Accredited Center of Excellence status since 2009
• +1 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration26 records

Feature9 records

Partnerships

Six partnerships are on record, tiered core and minor.

• NÖ Landesfeuerwehrverband (Lower Austria State Firefighters Association)coreStrategic or Co-development Partner · 1 January 2025Joint development of the LEA (Leitstelleneinsatzorganisationen) App for Android and iOS. The app replaces the existing ESAPP system used for over 10 years, integrating with ELKOS fire dispatch system and Notruf NÖ's dispatch system. Initially deployed for fire departments in Q1 2025, with subsequent rollout to other emergency services.
• Rescue Organizations (ASBÖ, RK, JUH, Bergrettung)coreStrategic or Co-development PartnerIntegrated dispatch coordination with multiple rescue and emergency organizations operating in Lower Austria including Arbeiter-Samariter-Bund Österreich (ASBÖ), Austrian Red Cross (RK), Johanniter-Unfall-Hilfe (JUH), and Alpine Rescue Service (Bergrettung). Notruf NÖ coordinates all emergency dispatch for these organizations.
• Vienna Airport Medical CenterminorStrategic or Co-development PartnerCoordination for patient transfers at Vienna International Airport Schwechat. Medical Center located in Terminal 1 provides ground ambulance services, with Notruf NÖ coordinating helicopter and ground transport for patients requiring hospitalization.
• AUVA (General Accident Insurance Institution)minorStrategic or Co-development PartnerCoordination with Traumazentrum Wien (AUVA accident hospitals Meidling and Lorenz Böhler) for occupational accident patients. AUVA hospitals are treated equivalent to Lower Austrian hospitals for transport and documentation purposes.
• Czech Rescue ServicesminorStrategic or Co-development PartnerCross-border emergency cooperation agreement signed January 21, 2016 enabling Austrian and Czech rescue services to operate in each other's territory. Enables rapid response across the border for time-critical emergencies and scheduled patient transfers.
• International Academies of Emergency Dispatch (IAED)coreStrategic or Co-development PartnerAccreditation organization for emergency dispatch centers. Notruf NÖ maintains dual ACE accreditation (Emergency Medical Dispatch and Emergency Communication Nurse) through compliance with IAED standards and protocols.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Regional players

• SOS International: Nordic-based provider of emergency assistance, medical helpline, and travel-security services operating across multiple countries with a 24/7 alarm-center model. Comparable to Notruf NÖ's integrated medical advice and emergency coordination services, but serving primarily Scandinavian and European travel-assurance markets rather than a single state.

Emerging players

• RapidSOS: US-based emergency response data platform providing real-time location, sensor, and rich-media data to 911/emergency dispatch centers worldwide. Comparable to Notruf NÖ's digital channel strategy (Notruf App, EmergencyEye, DEC112) focused on modernizing caller-to-dispatcher data flows, but as a commercial vendor rather than a state operator.

Broad incumbents

• Priority Dispatch Corp. Provider of the Advanced Medical Priority Dispatch System (AMPDS) protocols used by Notruf NÖ for emergency medical call coding and prioritization. Comparable as a broader incumbent in the emergency dispatch standards/protocol market whose products underpin Notruf NÖ's IAED-accredited operations and similar dispatch centers globally.
• Teladoc Health (telehealth triage): Large-scale commercial telehealth platform providing on-demand nurse triage, virtual urgent care, and remote clinical consults. Comparable to Notruf NÖ's 1450 hotline and TeleMedizin/secondary triage capabilities in delivering telephone-based nurse triage and ED diversion, but as a multi-jurisdiction commercial incumbent rather than a public-sector dispatch monopoly.
• International Academies of Emergency Dispatch (IAED): Standards body that issues the Accredited Center of Excellence (ACE) designations held by Notruf NÖ and runs the protocols (EMD, ECN) used in dispatch operations. Comparable as a broader incumbent governing the certification framework on which Notruf NÖ's competitive advantage rests.

Direct peers

• 1450 Wien (Gesundheitsberatung Wien): Vienna's 24/7 telephone health advice hotline, sister service to Notruf NÖ's 1450 offering and part of the same national Austrian 1450 hotline program. Comparable in scope (nurse triage, ED diversion) and IAED-aligned protocols, serving a different Austrian state.
• Wiener Berufsrettung: Vienna's professional ambulance and emergency medical dispatch service, operating as the state-level equivalent for the Austrian capital. Closely comparable in function (emergency call processing, ambulance coordination, hospital routing) and regulatory status (government-mandated dispatch monopoly) to Notruf NÖ, differing primarily by geography and population scale.
• ESTA (Emergency Services Telecommunications Authority): Statutory authority in Victoria, Australia that operates the Triple Zero (000) emergency call-taking and dispatch for police, fire, and ambulance across the state. Comparable as a state-level, government-mandated emergency communications and dispatch monopoly integrating multiple emergency services, much like Notruf NÖ's integration of rescue, fire, alpine, and patient-transport services.
• Leitstelle Tirol / Rettungsdienst Tirol: Emergency medical dispatch and ambulance service for the Austrian state of Tirol, explicitly outside the DEC112 coverage area that Notruf NÖ operates. Comparable as a state-level Austrian dispatch peer with similar regulatory mandate and operational structure, differing in geography and scale.
• NHS 111: UK's 24/7 non-emergency health advice line staffed by trained advisers using clinical assessment software, with strong emphasis on triage, ED diversion, and routing to appropriate care. Directly comparable to Notruf NÖ's 1450 hotline in scope, IAED-style structured triage protocols, and dual emphasis on emergency and non-urgent pathways.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/notrufniederoesterreich

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Notruf Niederösterreich