London Cares Homeless Response Services

What London Cares Homeless Response Services does

London Cares Homeless Response Services is a registered Canadian charity founded in 2012 and formally incorporated as an independent charitable organization in 2018, headquartered in London, Ontario. The organization operates a portfolio of interconnected homelessness-response programs targeting individuals experiencing chronic and persistent homelessness with high-acuity needs, including those with serious physical and mental health conditions, addiction, trauma histories, and veteran status. Core service lines comprise 24/7 street outreach teams, a low-barrier temporary shelter program (Resting Space) supporting approximately 270 unique individuals per month, a 50-unit highly supportive housing facility (House of Hope at 362 Dundas Street) co-operated with London Health Sciences Centre, an intensive Housing Stability Program serving roughly 100 individuals, a specialized Veteran Housing Stability Program (under which London Cares became the first Canadian community to achieve functional zero veteran homelessness), the H.O.M.E. mobile health clinic in consortium with peer healthcare organizations, the Coordinated Informed Response for urban encampments, and The HUB community services hub under development. All services are delivered free of charge under a Housing First, trauma-informed, and harm reduction philosophical framework.

The underlying operating model is human-delivered service rather than technology-mediated. There is no proprietary software platform; service architecture rests on a 70+ person specialized workforce spanning outreach, case management, housing selection, finance and operations, and senior leadership, supplemented by coordinated partnerships with municipal government, regional healthcare providers, and peer nonprofit organizations. Distribution is exclusively direct, via street-level engagement, two physical service locations (602 Queens Ave, Unit 301 for headquarters and 362 Dundas Street for housing operations), and referral pathways through hospitals, police, emergency services, and community members. Marketing is reputational and educational, relying on content, social media, earned media, and community events rather than paid acquisition.

Funding is diversified across three streams: individual and corporate charitable donations processed through CanadaHelps (no fees charged to service recipients), municipal/provincial/federal government grants (City of London, Ontario Trillium Foundation, Health and Homelessness Fund for Change, Federal Enabling Accessibility Fund), and foundation grants (London Community Foundation, United Way Elgin-Middlesex, Westminster College Foundation). Financial statements are referenced on the website but revenue is not publicly disclosed, and the organization is actively exposed to funder concentration risk as evidenced by the May 2026 House of Hope closure announcement and subsequent bridge funding extension through March 2027.

Name

London Cares Homeless Response Services

Legal name

London Cares Homeless Response Services

Website

https://londoncares.ca

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

London Cares Homeless Response Services is a registered Canadian charity in London, Ontario operating 24/7 street outreach, low-barrier shelter, highly supportive housing, and housing stability programs for individuals experiencing chronic and persistent homelessness.

Ownership category

akta.pro rank

Product category

Homeless Services and Supportive Housing

NAICS

Temporary Shelters (624221), Community Housing Services (62422), Emergency and Other Relief Services (624230), Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO), Emergency Shelter, Camp Management & Non-Food Items (NFI) (BPAGAAAC)

Keywords

• Homeless outreach services
• Supportive housing programs
• Harm reduction services
• Housing first approach
• Veteran housing support

Headquarters

HQ city

London

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Charitable Donations: Individual and corporate donations processed through CanadaHelps platform and mail-in cheque donations. London Cares is a registered Canadian charity (72136 6490 RR0001).
2. Government Funding: Funding from City of London, provincial and federal government programs including Health and Homelessness Fund for Change, Ontario Trillium Foundation, and Federal Government Enabling Accessibility Fund.
3. Foundation Grants: Grants from London Community Foundation, United Way, Westminster College Foundation, and other community foundations.

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

London Cares Homeless Response Services is a registered Canadian charity that delivers a Housing First, harm reduction-based continuum of services for people experiencing chronic and persistent homelessness in London, Ontario. Its core offerings include 24/7 street outreach, a low-barrier temporary shelter (Resting Space), 50 units of highly supportive housing at 362 Dundas Street, intensive housing stability case management, and a specialized veteran housing stability program. Programs are provided at no cost to participants and funded by donations, government grants, and foundation grants.

Product overview

London Cares Homeless Response Services is a nonprofit charitable organization that operates a portfolio of interconnected programs serving individuals experiencing chronic and persistent homelessness. The core offerings include Street Outreach (24/7 team engaging individuals and building trust for housing connections), Resting Space (low-barrier shelter supporting ~270 individuals monthly), Highly Supportive Housing at 362 Dundas Street (50 units with 24/7 comprehensive health and social supports), Housing Stability Program (intensive case management for ~100 individuals), and Veteran Housing Stability Program (specialized veteran services, first in Canada to achieve functional zero veteran homelessness). The House of Hope is a specific highly supportive housing program created through collaboration with London Health Sciences Centre and the City of London. Additional programs include the Coordinated Informed Response (CIR), The HUB community services hub, and H.O.M.E Program mobile health partnership. The organization operates from a Housing First philosophy with harm reduction approach.

Differentiator

Problem solved

Functional benefit

Brands

• House of Hope: Highly supportive housing program providing 24/7 comprehensive health and social supports for individuals experiencing chronic homelessness with complex health needs.
• Resting Space
• H.O.M.E Program
• The HUB

Products and services

• Street Outreach 24/7 dedicated street outreach teams that engage individuals experiencing homelessness across London (Masonville to White Oaks, Argyle to Kilworth), building trust and connecting people to services and housing using a trauma-informed approach. The team responds to approximately 500 calls for service per month and engages individuals in isolated locations including under bridges, wooded areas, and urban camps.
• Resting Space Low-barrier temporary shelter using a harm reduction and Housing First approach, providing night shelter and daytime drop-in space for individuals who cannot access or prefer not to use traditional emergency shelters. Supports approximately 270 unique individuals monthly, including people with pets, couples, and individuals of all genders.
• Highly Supportive Housing Highly supportive housing facility at 362 Dundas Street providing fully furnished apartments with 24/7 comprehensive health and social supports for individuals experiencing chronic homelessness with complex health needs. Operates in partnership with London Health Sciences Centre, Home and Community Care Support Services, and London InterCommunity Health Centre.
• Housing Stability Program Helps individuals secure and maintain stable, permanent housing through a trauma-informed approach, intensive case management, and wrap-around support to rebuild daily living skills. Supports approximately 100 individuals in the community post-housing to stabilize tenancy.
• Veteran Housing Stability Program Specialized program helping veterans find and maintain housing with dedicated case management support. London Cares is the only housing-focused service provider with a specialized veteran program in the community and was the first community in Canada to achieve functional zero veteran homelessness. Partners with Veterans Affairs Canada, Royal Canadian Legion, and St. Joseph's Health Care London Operational Stress Injury Clinic.
• House of Hope Highly supportive housing program providing 24/7 comprehensive health and social supports including case management, health care partnerships, harm reduction, housing stabilization, and life skills development for individuals experiencing chronic homelessness with complex needs. Housed 45 residents at the facility as of 2026.
• Coordinated Informed Response (CIR) Program partnering with City of London Municipal Law Enforcement, Parks and Recreation, and Roads departments to provide compassionate response to urban camps and people sleeping rough, connecting individuals to services and housing.
• The HUB Community services hub offering food, showers, laundry, and various services including income support, identification applications, housing support, and medical care for marginalized individuals. Funded by London Community Foundation, Ontario Trillium Foundation, City of London, United Way Emergency Community Support Fund, and Federal Government Enabling Accessibility Fund.
• H.O.M.E Program Partnership Health Outreach Mobile Engagement Program - a mobile health clinic partnership with CMHA Thames Valley, London InterCommunity Health Centre, Middlesex-London Paramedic Service, and Regional HIV/AIDS Connection providing accessible, barrier-free health care to individuals experiencing homelessness, including harm reduction support, infectious disease testing, housing support, and referrals.

Quantifiable outcome

• Functional zero veteran homelessness achieved - first community in Canada
• +3 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered core and minor.

• London Health Sciences Centre (LHSC)coreStrategic or Co-development Partner · 12 October 2023Partnership to establish 25-50 supportive housing units at 362 Dundas Street. LHSC provides healthcare partnerships, funding support, and bridge funding through the Health and Homelessness Fund for Change. Joint project supports Health & Homelessness Whole of Community System Response led by the City of London.
• Royal Canadian LegioncoreStrategic or Co-development Partner · 1 January 2013Long-standing partnership since 2013 supporting Veterans to find their way home. London Cares is first community in Canada to functionally end veteran homelessness. Partnership includes Royal Canadian Ontario Command, Legion Zones A7 & A5, and Ladies' Auxiliary.
• CMHA Thames Valley Addiction and Mental Health ServicescoreStrategic or Co-development Partner · 1 January 2012Founding partner of London Cares in 2012 (formerly Addiction Services of Thames Valley). Ongoing partner through H.O.M.E Program consortium and Health and Homelessness Whole of Community System Response.
• Regional HIV/AIDS ConnectioncoreStrategic or Co-development Partner · 1 January 2012Founding partner of London Cares in 2012. Ongoing partner through H.O.M.E Program and The HUB partnership. Provides harm reduction supports and community programming.
• H.O.M.E Program Consortium (CMHA Thames Valley, London InterCommunity Health Centre, Middlesex-London Paramedic Service, Regional HIV/AIDS Connection)coreStrategic or Co-development PartnerCollaborative initiative providing accessible, barrier-free, non-judgemental mobile health clinic to individuals experiencing homelessness. Services include health care, system navigation, harm reduction, infectious disease testing, housing support, and referrals. Winner of 2021 Pillar Community Collaboration Award.
• The HUB Partnership (Regional HIV/AIDS Connection, Congregation of Sisters of St. Joseph)coreStrategic or Co-development PartnerVisioning and working towards creating a community services hub offering deep hospitality, food, showers, laundry, and various services including income support, identification, housing support, and medical care. Grant funded by London Community Foundation, Ontario Trillium Foundation, City of London, United Way Emergency Community Support Fund, and Federal Government Enabling Accessibility Fund.
• City of LondoncoreStrategic or Co-development PartnerKey funder and partner in Health and Homelessness Whole of Community System Response. Supports Coordinated Informed Response (CIR) program, provides housing stability services funding, and ongoing support for London Cares services. Also provides lease and operational funding extensions for House of Hope through March 2027.
• Home and Community Care Support ServicescoreStrategic or Co-development PartnerHealthcare partner supporting highly supportive housing initiative. Leverages collective knowledge to provide tailored care ensuring individuals remain housed and supported.
• London InterCommunity Health CentrecoreStrategic or Co-development PartnerHealthcare partner supporting highly supportive housing and H.O.M.E Program. Provides on-site health services and collaborative care for individuals experiencing homelessness.
• The Sisters of St. JosephminorStrategic or Co-development PartnerRun St. Joe's Cafe and extend partnership to ensure House of Hope residents receive at least one hot meal per day.
• Voyago HealthminorStrategic or Co-development PartnerGenerously offering complimentary transportation services to House of Hope building once residents are ready to move in.
• Veterans Affairs CanadacoreStrategic or Co-development PartnerKey partner in Veteran Housing Stability Program. London Cares works closely with VAC to ensure veterans receive all benefits they are entitled to, including disability awards and mental health support.
• St. Joseph's Health Care London (Operational Stress Injury Clinic)coreStrategic or Co-development PartnerHealthcare partner providing specialized mental health support for veterans experiencing operational stress injuries. Partnership enables coordinated care for veteran population.

Scale indicators9 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• The Alex Community Health Centre: Calgary nonprofit providing integrated health, housing, and social services to vulnerable populations. Comparable to London Cares in combining health-care partnerships with housing and outreach services.
• Old Brewery Mission: Montreal nonprofit offering emergency shelter, transitional housing, and supportive housing for people experiencing homelessness. Directly comparable in shelter-plus-housing portfolio and Canadian context.
• Fred Victor: Toronto-based charitable nonprofit delivering street outreach, shelter, and supportive housing to people experiencing homelessness and poverty. Directly comparable to London Cares in mission, Housing First approach, and service portfolio.
• Lookout Housing and Health Society: Lower Mainland BC nonprofit providing emergency shelter, supportive housing, and health services for people experiencing homelessness and those with mental health, substance use, and other challenges. Strong overlap in harm reduction and wraparound supports.
• Mustard Seed Foundation: Calgary nonprofit providing shelter, supportive housing, and meals to people experiencing homelessness. Comparable in its mix of low-barrier shelter, supportive housing units, and case management services.
• Bissell Centre: Edmonton-based community agency offering housing, outreach, and wraparound supports to people experiencing homelessness and poverty. Similar operating model combining case management, supportive housing, and harm reduction.

Others

• CMHA Thames Valley Addiction and Mental Health Services: Founding partner of London Cares and provider of addiction and mental health services in the London region. Closely related through shared clients and joint programs like the H.O.M.E consortium.
• United Way Elgin-Middlesex: Local United Way that funds London Cares programs including housing stability workers. Comparable as a key funding ecosystem partner rather than a service peer.

Regional players

• Calgary Homeless Foundation: Calgary-based foundation coordinating a community-wide plan to end homelessness. Comparable in coordinating a Whole of Community System Response and tracking functional zero outcomes by population.

Broad incumbents

• Raising the Roof: National Canadian charity focused on homelessness prevention through funding, research, and national programs. Comparable as a sector leader though operates at a broader national-policy level rather than direct service delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/londoncaresca
• LinkedInlinkedin.com/company/london-cares-homeless-response-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about London Cares Homeless Response Services