Jpusoluciones S.a.c.

What Jpusoluciones S.a.c. does

Jpusoluciones S.a.c. (Jpu) is a privately held Peruvian business process outsourcing and contact center software provider founded in 2016 and headquartered in Lima. The company delivers omnichannel customer interaction management and tele-collections services to enterprise clients, with a primary focus on Peru's banking and microfinance sectors. Its flagship product, SpartaX, is a proprietary contact center CRM platform now in its 5th generation that unifies telephony, email, chat, and social media channels with a suite of add-on modules: Da Vinci IA Analytics for predictive behavior modeling, Find Priority for real-time data prioritization, an Advanced IP Telephony System, intelligent chatbots, RPA, automated quality monitoring, and a Remote Work Platform with secure agent access and live supervision.

Jpu generates revenue primarily through managed services contracts with enterprise clients, supplemented by module-based add-ons around its core SpartaX platform. It employs a consultative, direct enterprise sales motion targeting C-level decision-makers in financial services, supported by a website, phone, and email contact infrastructure rather than self-serve or reseller channels. Its customer base of 25+ enterprises spans Peruvian banks (Banco GNB), microfinance institutions (Caja Sullana, Caja Prymera, Compartamos, Financiera ProEmpresa, Refinancia Perú, Finanty, Prestamo Feliz, Recsa, Armony), and a small number of clients in adjacent verticals such as education (UPN) and technology services (Sistemgroup, KP Invest). Public testimonials and case studies emphasize the platform's role in collections management, real-time reporting, and continuous quality improvement.

The company's strategic positioning rests on three pillars: a vertically specialized focus on Peruvian financial services with 8+ years of operating history; a proprietary, continuously evolved technology stack rather than a white-labeled third-party solution; and an expanding AI/automation feature set layered onto the SpartaX core. Pricing is not publicly disclosed, and the company has not raised external funding rounds or disclosed revenue figures.

Name

Jpusoluciones S.a.c.

Legal name

Jpusoluciones S.a.c.

Website

https://jpu.pe

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Jpusoluciones is a Peruvian BPO and contact center software provider serving primarily financial services enterprises with its proprietary SpartaX omnichannel CRM platform, enhanced by AI-driven predictive analytics, chatbots, RPA, and remote agent capabilities.

Ownership category

akta.pro rank

Product category

Contact Center Software

NAICS

Telephone Call Centers (56142), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Customer Service, Support & Contact Center CRM (HDAEAFAC)

akta.pro secondary industries

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), General Customer Service & Contact Center Operations (BPAAAAAA)

Keywords

• Contact center software
• Omnichannel communications
• Tele-collections services
• Predictive analytics platform
• Financial services BPO

Headquarters

HQ city

Lima

HQ country

Peru

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Contact Center Solutions and Services: Jpu provides a comprehensive contact center platform and managed services to enterprise clients. The company offers customized solutions for communications management, process automation, AI analytics, quality monitoring, and remote work enablement. Revenue is generated through B2B service contracts, likely structured as recurring managed services or subscription agreements with enterprise clients in the financial services sector.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Jpu delivers omnichannel contact center solutions built on its proprietary SpartaX CRM platform (now in its 5th generation), integrating voice, email, chat, and social media channels with AI-powered predictive analytics, intelligent chatbots, RPA, real-time quality monitoring, and a secure remote-work platform. The company provides these as managed B2B services and customized platform deployments to enterprise clients in Peru, with a strong focus on banks, microfinance institutions, and other financial services firms for collections, customer service, and sales operations.

Product overview

Jpu offers a Contact Center solutions platform centered on its proprietary CRM, SpartaX, now in its 5th generation. The platform provides omnichannel communication management (voice, email, chat, social media), AI-powered predictive analytics (Da Vinci IA Analytics), intelligent chatbots, and real-time data prioritization (Find Priority). The ecosystem includes remote work capabilities, quality monitoring tools, and advanced security features, all designed to optimize customer interactions and operational efficiency for enterprises.

Differentiator

Problem solved

Functional benefit

Brands

• SpartaX: Contact Center CRM platform that has evolved through 5 generations, incorporating artificial intelligence and continuous optimization to improve operational efficiency for clients.
• Find Priority
• Da Vinci IA Analytics

Products and services

• SpartaX CRM Jpu's proprietary omnichannel Contact Center CRM, now in its 5th generation, that incorporates AI and continuous optimization to manage customer interactions across voice, email, chat, and social media channels for enterprise clients.
• Find Priority Real-time database access and prioritization tool with dynamic filters that segment customers by behavior and conversion probability, helping agents focus on the most relevant interactions at each moment.
• Da Vinci IA Analytics AI-powered predictive analytics tool that identifies the teleoperators with the highest affinity for each client, predicts customer behavior in future interactions, and flags customers most likely to make a purchase or resolve a debt.
• Central Telefónica IP (Advanced IP Phone System) Modern IP-based telephony infrastructure that manages high volumes of calls with automatic routing capabilities, supporting the contact center's voice channel.
• Remote Work Platform Secure, accessible platform that enables contact center agents to work from home with full access to all contact center tools, plus real-time remote supervision and collaborative workspaces for agents and supervisors.

Quantifiable outcome

• Over 2 million successful interactions managed for clients
• +1 more outcomes

Named customers13 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature22 records

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Genesys: Global CCaaS platform provider whose cloud contact center solution competes with SpartaX at the platform layer. Relevant peer for Jpu's product offering even though Genesys operates as a software vendor rather than a BPO.
• Teleperformance: Global leader in outsourced customer experience management with significant Peruvian and LATAM operations. Competes directly with Jpu for enterprise contact center contracts and has far broader geographic reach and scale.
• Concentrix: Large global customer experience and BPO provider with significant LATAM operations. Competes with Jpu on enterprise managed-services contact center contracts, particularly with banking and fintech clients.
• Zendesk: Cloud-based customer service and engagement platform with strong AI capabilities. Overlaps with the digital and chatbot components of Jpu's offering for mid-market enterprise customers.
• NICE (CXone): Enterprise contact center software suite (CXone) competing head-to-head with SpartaX for omnichannel, AI, workforce engagement and analytics workloads in larger financial services deployments.

Direct peers

• Talkdesk: Cloud contact center vendor with strong AI and vertical-specific offerings, including financial services. Direct product competitor to Jpu's SpartaX CRM, with similar mid-market and enterprise targets.
• Five9: Cloud-native CCaaS vendor focused on enterprise customer service, sales and collections workflows. Direct competitor to the SpartaX platform, particularly for AI-driven omnichannel routing and predictive analytics.
• Konecta: Spain-headquartered BPO with strong LATAM presence offering outsourced customer service, sales and collections for enterprise clients including banks. Comparable in operating model, omnichannel capabilities and financial services vertical focus.
• Atento: Major Latin American BPO and contact center operator serving banking, telecom and retail clients across the region. Highly comparable to Jpu in business model (outsourced contact center / collections), customer base (financial services-heavy) and geography (LATAM).

Regional players

• GSS Group: Peruvian-based customer experience and BPO provider serving similar enterprise financial services clients in Lima. Direct regional competitor in the same geography and vertical as Jpu.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/jpusolucionessac

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jpusoluciones S.a.c.