Voyages Forum Travel

What Voyages Forum Travel does

Forum Travel (DBA: Voyages Forum Travel) is a privately-held, Montreal-based travel agency founded in 1996 that operates as a traditional full-service travel provider with a personal, agent-led service model. The company's offerings are organized into Hajj and Umrah pilgrimage packages (its 20+ year specialty), business travel management, leisure vacation packages, and standalone flight and hotel bookings, all sold through direct channels including a walk-in Montreal office, local and toll-free phone lines, and email inquiries. Technology is limited to integrated booking systems, CRM for stored customer preferences, and a secure customer website; the company's primary differentiator is human service delivered through named agents, 24-hour emergency support staffed by employees, and 20+ years of destination expertise particularly in Hajj and Umrah logistics.

Revenue is generated entirely through transaction fees and commissions on bookings, with five primary streams: flight bookings (with negotiated unpublished airfare agreements across 13+ airline partners including Saudia, Emirates, Qatar Airways, and Air Canada), Hajj and Umrah packages (customized by budget tier with no hidden charges), tour packages for global leisure destinations, hotel bookings across 1–5 star categories, and corporate business travel management. Customer segments include Hajj pilgrims and Umrah pilgrims as primary use cases, with secondary segments in business/corporate travelers and leisure/family vacationers; the company serves predominantly the Canadian market with outbound travel to destinations spanning the Middle East, Europe, North Africa, South Asia, and the Americas. Distribution is direct-only via in-person, phone, and email, with marketing limited to SEO/organic website presence and email newsletter outreach; there is no disclosed funding, headcount, or revenue data.

Name

Voyages Forum Travel

Legal name

Forum Travel

Website

https://forumtravels.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1–10 employees

Short description

Voyages Forum Travel is a Montreal-based, privately-held travel agency founded in 1996 that specializes in Hajj and Umrah pilgrimage packages while also offering business travel, leisure vacations, flights, and hotel bookings, primarily serving Canadian individual and SMB customers through traditional agent-led service.

Ownership category

akta.pro rank

Product category

Travel Agency Services

NAICS

Tour Operators (561520), Travel Agencies (561510)

SIC

Transportation Services (4700)

akta.pro primary industry

Pilgrimage Packages (Air-Inclusive) Tour Operators (THAKAHAK)

akta.pro secondary industries

Pilgrimage Packages (Land-Only) Tour Operators (THAKAHAJ), Religious & Sacred Sites Tours (THAJAAAF)

Keywords

• Travel agency services
• Hajj pilgrimage packages
• Umrah pilgrimage packages
• Corporate travel management
• Leisure vacation packages

Headquarters

HQ city

Montreal

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Flight Bookings: Commission-based revenue from booking domestic and international flights across major carriers. The agency negotiates fares directly with airlines and offers unpublished airfare agreements for competitive pricing.
2. Hajj and Umrah Packages: Package tour revenue combining flights, accommodation, and ground services for religious pilgrimages to Saudi Arabia. Packages are customized to different budget levels with no hidden charges.
3. Tour Packages: Vacation and leisure travel packages to destinations worldwide including Mexico, Europe, Caribbean, Asia, Canada, Central and South America, and Africa. Includes escorted tours and cruise vacation planning.
4. Hotel Bookings: Hotel reservation services across various destination categories with different star ratings to accommodate diverse budgets and preferences.
5. Business Travel Management: Corporate travel services including hotel programs, car rental programs, and 24-hour emergency reservations for business travelers.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Voyages Forum Travel is a Montreal-based, full-service travel agency founded in 1996 that books flights, hotels, and tour packages for Canadian travelers and sells specialized Hajj and Umrah pilgrimage packages to Saudi Arabia with over 20 years of experience. The agency also provides corporate travel management with negotiated airline fares, preferred hotel and car rental programs, and 24-hour emergency support delivered by in-house staff.

Product overview

Forum Travel is a Montreal-based travel agency offering a portfolio of interconnected travel services. The core offerings include Hajj and Umrah pilgrimage packages (the company's specialty, with 20+ years of experience), Business Travel (corporate travel management with technology integration and 24-hour support), and Leisure Travel (vacation packages, escorted tours, and cruise services). Supporting these are Flights, Hotel, and Tour Package booking services. The company positions itself as a full-service travel agency with negotiated fares, personalized service, and after-hours emergency support.

Differentiator

Problem solved

Functional benefit

Products and services

• Hajj Packages Pilgrimage packages to Mecca for the Islamic Hajj, offered in various budget tiers with comprehensive services including flights, accommodation, and guided religious rites for Muslim travelers undertaking the obligatory pilgrimage.
• Umrah Packages Year-round lesser pilgrimage packages to Mecca with flexible scheduling options, providing spiritual travel services for Muslims undertaking the Umrah outside of Hajj dates.
• Business Travel Management Corporate travel management solutions integrating technology to support domestic and international business travelers, including hotel programs, car rental programs, and 24-hour emergency reservations.
• Leisure Travel Vacation travel services covering destinations in Mexico, Europe, Caribbean, Asia, Canada, Central and South America, Africa, and the United States, including escorted tours and cruise vacation specialist services for individual travelers and families.
• Flight Bookings Flight booking and quotation request service supporting multiple airlines with unpublished airfare agreements, route options, class preferences, and special meal requests for domestic and international travel.
• Hotel Bookings Hotel accommodation booking service across various destination categories with different star ratings (1 to 5 stars) to accommodate diverse budgets and preferences.
• Tour Packages Tour package booking service offering Hajj, Umrah, and general tour packages with customizable options for passengers, hotel class preferences, and package types across worldwide destinations.

Named customers12 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

14 partnerships are on record, tiered minor.

• Royal JordanianminorOthersAirline partner featured in the partner airlines section of the website. Royal Jordanian flights are available as booking options for customers traveling to destinations including Jordan and connection points.
• Qatar AirwaysminorOthersAirline partner featured in the partner airlines section. Qatar Airways is offered as an airline option in flight booking requests, serving routes to Qatar and beyond.
• EmiratesminorOthersAirline partner featured in the partner airlines section. Emirates flights are available as a booking option for customers, particularly for Middle East and Asia routes.
• Air CanadaminorOthersCanadian airline partner featured in the partner airlines section. Air Canada serves as an option for domestic and international routes from Canada.
• Air FranceminorOthersAirline partner featured in the partner airlines section. Air France is available as an airline choice for European and international routes.
• British AirwaysminorOthersAirline partner featured in the partner airlines section. British Airways is offered as a booking option, particularly for European routes.
• Turkish AirlinesminorOthersAirline partner featured in the partner airlines section. Turkish Airlines serves as an option for routes to Turkey and beyond.
• SaudiaminorOthersSaudi Arabian airline partner featured in the partner airlines section. Saudia is a key partner for Hajj and Umrah pilgrims traveling to Saudi Arabia.
• EgyptAirminorOthersAirline partner featured in the partner airlines section. EgyptAir serves routes to Egypt and is offered as a booking option.
• Gulf AirminorOthersAirline partner featured in the partner airlines section. Gulf Air is available for routes to Bahrain and the Gulf region.
• Swiss AirminorOthersAirline partner featured in the partner airlines section. Swiss Air is offered as a booking option for European routes.
• KLMminorOthersAirline partner featured in the partner airlines section. KLM serves as an option for European routes.
• LufthansaminorOthersAirline partner featured in the partner airlines section. Lufthansa is available as an airline choice for European routes.
• Blue Cross Travel InsuranceminorOthersTravel insurance partner referenced on destination pages. Blue Cross travel insurance is promoted as an option for travelers seeking peace of mind during their trips.

Scale indicators3 records

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• Expedia Group: Major online travel agency whose flights, hotels, and vacation-package offerings compete with Forum Travel's non-pilgrimage lines. While not a Hajj/Umrah specialist, Expedia captures significant share of the leisure travel wallet Forum Travel targets.
• Booking Holdings: Parent of Booking.com, Priceline, and other major travel platforms competing for the same hotel, flight, and leisure-package bookings Forum Travel arranges. Represents the dominant digital-channel threat to traditional agency models.
• American Express Global Business Travel: Large corporate travel management company offering the same business-travel services Forum Travel targets (hotel programs, car rentals, 24-hour emergency support), but at enterprise scale across global accounts.

Others

• Tripadvisor: Travel research, reviews, and booking platform adjacent to Forum Travel's offering. Not a direct competitor but influences how Forum Travel's target customers research and compare travel options before booking.

Direct peers

• Hala Travel: Canadian-based Hajj and Umrah specialist agency that competes directly with Forum Travel for the same Muslim Canadian pilgrim segment. Offers comparable bundled Hajj/Umrah packages with flights, accommodation, and ground services.
• Flight Centre Travel Group: Global retail travel agency chain with personal-consultant service model similar to Forum Travel. Both sell flights, packages, and leisure travel through human agents, though Flight Centre operates at vastly larger scale across multiple geographies.
• CAA Travel: Canadian travel agency brand (part of the national CAA club network) offering flights, tours, cruises, and vacation packages domestically and internationally. Direct competitor for Forum Travel's leisure and corporate travel customers.
• Travel Leaders Network: Large North American travel agency consortium connecting independent agents and storefronts — directly comparable GTM model to Forum Travel's in-person consultative sales approach, with similar mix of corporate and leisure customers.
• Dar El-Salam Hajj & Umrah Services: North American Hajj and Umrah package operator with similar service structure (flights, accommodation, guided rites, visa assistance). Competes for the same Muslim diaspora pilgrim demand Forum Travel serves.

Regional players

• Marhaba Travel: UK-based Hajj and Umrah specialist with comparable bundled pilgrimage packages. Operates in the same niche but serves a UK pilgrim base rather than Canadian, making it a regional rather than direct competitor to Forum Travel.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/voyages-forum-travel

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Voyages Forum Travel