Pharmsmart

What Pharmsmart does

Pharmsmart is a UK-focused SaaS platform that provides all-in-one pharmacy management software for community pharmacies, pharmacy groups, and dispensing doctor practices. Founded in 2015 by Sunil Patel, the company operates under SPEAKS HOLDINGS LTD (incorporated in Barbados) with CDSMART LTD as its UK operating subsidiary and nominated payment-processing agent. The product portfolio comprises eight modules: CDsmart (electronic controlled drugs register with smart discrepancy detection and two-step audit-grade login), Reportsmart (patient safety and GDPR-breach incident reporting with root-cause analysis), Transfersmart (CD stock redistribution across branches), SOPsmart (SOP management with quizzes and version control), Head Office (multi-branch compliance monitoring with AI-driven incident pattern analysis and NHS PSIMS integration), Deliverysmart (mobile three-way delivery logistics), Repeatsmart (paperless repeat prescription management with PMR import), and Docusmart (cloud-storage document management), supplemented by free tools including Responsible Pharmacist Log, Temperature Log, Private Register, NMS Tracker, Cleaning Log, and Handover Notes.

The underlying technology is a cloud-based SaaS platform built on PHP with MySQL, fronted by Cloudflare for security/CDN, with Stripe handling PCI-DSS compliant payments and AES-256 SSL end-to-end encryption protecting data. The platform holds ISO 27001, PCI-DSS (since November 2015, audited annually), GDPR (compliant since May 2020), and Cyber Essentials certifications, with data hosted at external PCI-DSS/GDPR-compliant data centers. Pharmsmart integrates with at least eight UK PMR systems (Analyst, Apotec, McLernons, Pharmacy Manager/Nexphase, PharmacyX, ProScript Connect, RxWeb, TITAN) and partners with the major UK pharmacy trade bodies (NPA, Numark/PSUK, Avicenna, Dispex, DDA, AIM, Pharmacy Friends).

The business model is subscription SaaS with monthly or annual billing, module-based pricing with pro-rata adjustments, and a 6-month introductory discount for new customers. Distribution is product-led growth via the website (pharmsmart.co.uk) with self-serve signup and free trial for individual branches, layered with inside-sales/account-management for enterprise 'Head Office' deployments in pharmacy groups. Quantified customer outcomes cited include ~£300 average savings per branch via Transfersmart, a 75% reduction in balance checks at Lincolnshire Coop Group, £16,000 in savings across a 30-branch group, and a 65% increase in near-miss reporting via QR-code scanning.

Name

Pharmsmart

Legal name

SPEAKS HOLDINGS LTD.

Website

https://pharmsmart.co.uk

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Pharmsmart is a UK-focused SaaS platform providing all-in-one pharmacy management software—including controlled drugs registers, patient safety reporting, SOPs, repeat prescriptions, and delivery logistics—for NHS community pharmacies, private pharmacies, pharmacy groups, and dispensing doctor practices.

Ownership category

akta.pro rank

Headquarters

HQ city

Barbados

HQ country

Barbados

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations, Others

Revenue model

1. Software Subscription (SaaS): Monthly or annual subscription fees for access to the Pharmsmart platform and various modules/products. New customers receive a discount off the recommended retail price for the first 6 calendar months. Pricing varies by product/module (CDsmart, Reportsmart, Transfersmart, SOPsmart, Deliverysmart, Repeatsmart, Head Office). Additional modules can be added during subscription period with pro-rata fee adjustments.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Pharmsmart provides a cloud-based pharmacy management SaaS platform sold to UK pharmacies and pharmacy groups, bundling electronic controlled drugs register (CDsmart), patient safety reporting (Reportsmart), CD stock transfers (Transfersmart), SOP management (SOPsmart), multi-branch oversight (Head Office), delivery logistics (Deliverysmart), repeat prescriptions (Repeatsmart), and document management (Docusmart), plus free compliance features. Revenue is generated primarily through monthly/annual subscriptions per branch with a 6-month new-customer discount, plus pro-rata add-ons for additional modules.

Product overview

Pharmsmart is an all-in-one pharmacy management software platform offered as a unified system with modular products. The core portfolio includes CDsmart (electronic controlled drugs register), Reportsmart (patient safety reporting), Transfersmart (CD stock transfer management), SOPsmart (SOP management), Head Office (multi-branch compliance monitoring with AI), Deliverysmart (delivery logistics), Repeatsmart (repeat prescription management), and Docusmart (document management with cloud storage integration). Additionally, Pharmsmart provides several free features including Responsible Pharmacist Log, Temperature Log, Private Register, NMS Tracker, Cleaning Log, and Handover Notes. The platform supports different account types including Branch Accounts, Personal Accounts for staff, and Head Office Accounts for pharmacy groups, with 24/7 technical support.

Differentiator

Problem solved

Functional benefit

Brands

• CDsmart: Electronic Controlled Drugs Register - fully compliant CD register for pharmacy dispensary staff with smart discrepancy detection, patient returns, and audit features.
• Reportsmart
• Transfersmart
• SOPsmart
• Deliverysmart
• Repeatsmart
• Head Office

Products and services

• CDsmart Electronic Controlled Drugs register that enables compliant CD record-keeping for UK pharmacy dispensary staff, with smart discrepancy detection, super-fast balance checks, patient returns management, high/low stock alerts, and audit trail capabilities. Complies with statutory requirements for controlled drug management in pharmacies.
• Reportsmart Patient safety reporting and analysis tool for UK pharmacies that records near misses, dispensing incidents, prescribing incidents, and GDPR breaches. Features automatic patient safety analysis, national safety alert management, QR-code near miss reporting, and root cause analysis using the 5 Whys and Fishbone methodology to satisfy GPhC and PQS requirements.
• Transfersmart Transfer management system that identifies unused controlled drugs and excess stock across pharmacy branches, recommending transfers to locations where items are needed. Saves approximately £300 per branch on average and has been used to identify £76,000 of excess CD stock in a 35-branch pharmacy group.
• SOPsmart Standard Operating Procedures management tool that enables bulk creation of SOPs, tracks staff signing and compliance, sends alerts for SOP reviews, supports version control, and includes quiz creation to test staff understanding. Allows SOP sharing with locums across pharmacy groups.
• Head Office Multi-branch management platform for pharmacy groups providing remote visibility and compliance monitoring across branches. Features AI-powered incident analysis, automated case routing with intelligent algorithms, patient safety alert management, and integration with NHS PSIMS for incident reporting.
• Deliverysmart Mobile application for pharmacy delivery management serving drivers, staff, and patients with three-way communication. Features include 4-character parcel entry, barcode scanning, route optimization, rescheduling, nursing home support, and one-tap flags.
• Repeatsmart Repeat prescription order management system enabling paperless repeat prescription management, fast script ordering and chasing, scheduling of orders, and patient tracking. Supports patient import from PMR systems within approximately 5 minutes.
• Docusmart Document management module that connects with Google Drive and Dropbox for cloud-based document storage and organization within the Pharmsmart platform.

Quantifiable outcome

• Save £300 per branch on average through TransferSmart
• +4 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability2 records

Feature7 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• NPA (National Pharmacy Association)coreGTM or Marketing PartnerMajor UK pharmacy trade association whose members trust Pharmsmart. Listed as a trusted partner on the website homepage.
• Numark/PSUKcoreGTM or Marketing PartnerMajor UK pharmacy organization whose members trust Pharmsmart. Listed as a trusted partner on the website homepage.
• AvicennacoreGTM or Marketing PartnerUK pharmacy buying group whose members trust Pharmsmart. Listed as a trusted partner on the website homepage.
• DispexcoreGTM or Marketing PartnerUK pharmacy organization whose members trust Pharmsmart. Listed as a trusted partner on the website homepage.
• DDA (Dispensing Doctors Association)coreGTM or Marketing PartnerUK dispensing doctors association whose members trust Pharmsmart. Listed as a trusted partner on the website homepage.
• AIM (Association of Independent Manufacturers)coreGTM or Marketing PartnerUK pharmacy organization whose members trust Pharmsmart. Listed as a trusted partner on the website homepage.
• Pharmacy FriendsminorGTM or Marketing PartnerPharmacy network whose members trust Pharmsmart. Listed as a trusted partner on the website homepage.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• PharmOutcomes: UK pharmacy services management platform operated by Pinnacle Health Partnership, widely used by community pharmacies for NMS, flu vaccinations, and other commissioned services with built-in reporting. Competes with Pharmsmart's Reportsmart module for pharmacy services and compliance software spend.
• Positive Solutions: UK pharmacy PMR system acquired by Cegedim that bundles dispensing, compliance, and operational features. A primary competitor for community pharmacy software spend with the resources to vertically integrate compliance features that would compete with Pharmsmart's CDsmart and Reportsmart.
• McLernons: UK pharmacy software provider offering PMR, patient medication records, and operational tools to community pharmacies. Pharmsmart integrates with McLernons PMR but McLernons is also a competitor in the broader pharmacy software stack with bundled functionality overlapping Pharmsmart modules.
• RxWeb: UK pharmacy management system serving community pharmacies with dispensing, stock, and operational features. Competes directly with Pharmsmart in the broader pharmacy software stack, though also listed as an integration partner via the PMR referral channel.

Emerging players

• Charac: UK pharmacy app platform enabling patient engagement, prescription ordering, and delivery management. Overlaps with Pharmsmart's Repeatsmart and Deliverysmart functionality, targeting the same community pharmacy customer base with a more consumer-focused product.

Broad incumbents

• EMIS Group: One of the largest UK healthcare IT providers with EMIS Web PMR used by community pharmacies and a broad portfolio spanning primary care, hospitals, and pharmacy. Operates broadly across healthcare IT rather than specializing in Pharmsmart's compliance niche.
• Clanwilliam Group: Ireland-based healthcare technology group with pharmacy software, practice management, and clinical solutions across UK and Ireland. Operates broadly across healthcare IT with overlapping pharmacy functionality, providing both a potential acquisition target and competitive threat in the UK/Ireland pharmacy software market.
• Cegedim: International healthcare technology company that owns Positive Solutions and provides PMR, pharmacy software, and CRM solutions across UK, France, and other European markets. A broad incumbent that could acquire Pharmsmart or compete by extending its UK pharmacy compliance capabilities.

Regional players

• MedAdvisor Solutions: Australia-based pharmacy engagement and medication adherence platform with comparable product offering (patient engagement, prescription management, delivery) to Pharmsmart's Repeatsmart and Deliverysmart, but operates primarily in Australia and Asia-Pacific rather than the UK.

Others

• Pinnacle Health Partnership: Operates PharmOutcomes and provides pharmacy services support across the UK. Functions as an adjacent ecosystem participant whose services management platform competes for the same pharmacy compliance and reporting budget as Pharmsmart's Reportsmart module.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/pharmsmart

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pharmsmart