Invvenio Communication Gmbh

What Invvenio Communication Gmbh does

Invvenio Communication GmbH is a privately held German contact center and dialog marketing business process outsourcing (BPO) provider, founded in 2018 and headquartered in Mülheim an der Ruhr with a second site in Dortmund Aplerbeck. The company delivers outsourced customer service, sales support, and dialog marketing for enterprise clients primarily in telecommunications (Nexi, 1&1 Versatel, Drillisch AG, Deutsche Telekom) and adjacent sectors. Operations span inbound and outbound voice channels as well as non-voice channels (chat, mail, backoffice), with over 200 employees delivering services from a 2,400 sqm headquarters facility. The company is TÜV-tested and ISO 9001 certified and has been recognized as a Kununu 'Top Company' for five consecutive years (2022-2026).

The business operates on a professional services model with project-based pricing, offering a pilot phase option (with a discounted €8,000 start fee deductible from the first invoice) to reduce enterprise buyer commitment risk. Revenue is generated through service fees for sales activities, customer care, technical support, backoffice operations, and quality management. The go-to-market is direct enterprise sales with strategic partnership positioning. Customers cited include Nexi (B2B customer acquisition), 1&1 Versatel (where Invvenio was named best telephone service provider in 2019 and 2020 for fiber-optic telesales), Drillisch AG (sales and service), and Deutsche Telekom as a Business Partner.

The underlying technology platform supports multichannel contact center operations across voice and digital channels, with early-stage development of Retrieval-Augmented Generation (RAG) and large language model (LLM) capabilities for knowledge retrieval in customer service workflows. Ownership is concentrated with co-founder Dirk Pompalla serving as Managing Director and Owner alongside Managing Director Paschalis Toptsis; the company has no disclosed external investors or institutional funding.

Name

Invvenio Communication Gmbh

Legal name

Invvenio Communication GmbH

Website

https://invvenio.com

Company type

Private

Founded year

2018

Operating status

Operating

Short description

Invvenio Communication GmbH is a German contact center and dialog marketing BPO founded in 2018, providing outsourced sales, customer service, backoffice, and chat/mail support for enterprise clients in telecommunications and adjacent sectors from two Ruhr-area locations with 200+ employees.

Ownership category

akta.pro rank

Product category

Contact Center Services

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142)

SIC

Services-Help Supply Services (7363)

akta.pro industry

PRIMARYBPAAADAE

Telesales & Inside Sales Outsourcing (B2B/B2C)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Telemarketing, Telesales & Lead Generation

SECONDARYBPAFAKAC

Telemarketing & Telesales Services (Outbound/Inbound)

Business & Public Services/Marketing, Advertising & PR Services/Direct Marketing & Lead Generation (Email, Telemarketing, Demand Gen)

SECONDARYBPAAADAL

Customer Win-back & Reactivation Calling

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Telemarketing, Telesales & Lead Generation

Keywords

• Contact center services
• Dialog marketing
• Sales outsourcing
• Customer service BPO
• Telemarketing services

Headquarters

HQ city

Mülheim An Der Ruhr

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Call Center Services: Outbound and inbound sales, service, and dialog marketing services performed for leading companies. Revenue generated through service fees for sales activities, customer care, technical support, and backoffice operations.
2. Pilot Phase Services: Initial test period allowing clients to evaluate services before full commitment, with discounted start fee of 8,000 EUR deducted from first invoice.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels6 records

Core offering

Invvenio Communication GmbH is a contact center service provider delivering outsourced sales, customer service, backoffice, and digital channel (chat & mail) operations for enterprise clients. The company combines inbound and outbound voice with non-voice channels to execute lead generation, up-selling, cross-selling, win-back campaigns, technical support, after-sale service, and administrative backoffice tasks.

Product overview

Invvenio Communication GmbH is a contact center and dialog marketing service provider offering a unified portfolio of business process outsourcing (BPO) services. The company operates as a single integrated service offering rather than a modular software platform. Their core portfolio consists of four interconnected service lines: Sales Services (outbound/inbound sales, lead generation, retention management), Service/Customer Service (inbound support, technical helpdesk, after-sale service), Backoffice Services (administrative support, fulfillment, quality management), and Chat & Mail Services (digital channel handling). These services are delivered through their physical contact center locations in Mülheim an der Ruhr and Dortmund, supported by their 200+ employee workforce. The company specializes in multichannel solutions combining Inbound, Outbound, and Non-Voice operations for market-leading enterprise clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Sales Services
• Customer Service / Service Operations
• Backoffice Services
• Chat & Mail Services

Quantifiable outcome

• Ranked 21st fastest-growing company among all German companies (Focus/Statista)
• +1 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature2 records

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Concentrix: Global BPO and customer-experience incumbent with significant German operations following the Majorel acquisition. Competes with Invvenio for enterprise BPO contracts but operates at much larger scale and across multiple continents.
• arvato (Bertelsmann): German-headquartered BPO/CRM services division of Bertelsmann, offering contact-center, sales, and customer-experience solutions. Closest large incumbent peer given shared German market and broad service overlap with Invvenio.
• TTEC: Global CX technology and BPO company offering sales, customer care, and digital engagement for enterprise clients including telecom. Overlaps directly with Invvenio's enterprise sales and service outsourcing value proposition as a scaled incumbent.
• TELUS International (TELUS Digital): Global digital customer-experience and contact-center BPO serving enterprise clients across verticals including telecom. Broader incumbent peer overlapping with Invvenio's enterprise sales and service delivery model.
• Foundever: Global CX/BPO group formed from the Sitel–Webhelp merger with European delivery centers. Competes with Invvenio in enterprise sales, service, and backoffice outsourcing as a larger, scaled incumbent.
• Teleperformance: World's largest contact-center outsourcer with multilingual omnichannel capabilities and German delivery centers. Overlaps with Invvenio's enterprise sales and customer-service offerings as a broader, well-capitalized incumbent.

Direct peers

• Transcom: European-headquartered customer-acquisition and customer-service BPO with delivery sites across Europe including Germany. Direct comparable on sales outsourcing and customer-care services for enterprise clients.
• StarTek: Global customer-experience BPO providing omnichannel sales, service, and technical-support solutions. Comparable to Invvenio across enterprise verticals, particularly in telecom-adjacent engagements.
• D+S 360: Hamburg-based German full-service contact center and dialog-marketing BPO with multichannel inbound/outbound and backoffice capabilities — directly comparable to Invvenio's service portfolio and target client base.
• Competence Call Center (CCC): Berlin-headquartered independent German BPO and contact-center operator offering multichannel sales, service, and backoffice solutions — a direct mid-market peer to Invvenio in the same German regional BPO segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/invvenio-communication-gmbh

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Invvenio Communication Gmbh